medical assistant

patient services representative

radiologic technologist

optometrist

dental hygienist

NorthShore Health Centers

Work-life balance
They do not work with you on your schedule. They change your schedule last minute without notice.

Pay & benefits
Benefits are horrible. Pay is decent but not worth what they put their employees through

Job security and advancement
You're job is NEVER safe. They tell you that you are replaceable. You come to work feeling like you can be fired at any time.

Management
The nepotism is real in this company. They even put nepotism in the employee handbook because it is alive and real in this company.

Culture
Fast paced environment because they overbook the schedules, double book, triple book sometimes. They don't care about the providers wishes. They allow patients to show up an hour late which in turn puts the schedule behind.

Overall
This is by far the worst company I have ever worked for. Nepotism is real in this company. They do not care about the employees, we are just a number to check off. They even tell you that you are replaceable. They don't care about the providers. They are walked all over and expected to lay down. The schedules are horrible. They allow patients to walk in sometimes an hour late, which puts the schedule behind. Most of the patients don't care because they know that they will be seen at anytime because they allow them to do that. Many of the patients are amazing though and make the job worth it. If they are going to make you work at another site, they don't tell you of ANY schedule changes until last minute and then you have to scramble to find child care or make arrangements to get there on time. This company has gone downhill in the time I worked here and is only going to get worse. Do not waste your time applying because they will get rid of you if you challenge them at all or if you have worked their a long time.

What is the best part of working at the company?
I work remote so I get to research, meet with, present and promote NorthShore, talk about NorthShore’s mission and vision, and the services we have to offer our patients and surrounding communities.  It lets me be a voice for NorthShore and often the first point of contact.  

What is the most stressful part about working at the company?
Be heard.  Taken serious.  And seeing my ideas  come to light, but not because I pitched them.  Watching the company grow, and wanting to be a part of the recruiting.  

What is the work environment and culture like at the company?
I am a remote position,, but the longer I am here and the more people, it becomes a more personable environment. Most people are friendly and willing to help out.  My coordinator for my position, understand that each one of us unique and different and various ideas she embraces that.  I love that we are a diverse company and it’s not about the numbers, it’s about the quality of care that our patients will get at NorthShore.

What is a typical day like for you at the company?
A typical day for me is attending and/or presenting at HUB Coalition meetings, Chamber of Commerce meetings, various meetings  such as Perk-up Portage, coffee connections, midweek mingle, TECP,  suicide prevention, various trainings and mobile food events, Passing out flyers and following up with  the partnerships.  But I never forget about my vendor, fair events.

Glassdoor compensation is misleading and doesn’t reflect what employees are actually paid
I applied for a work-from-home position, but was required to report to the billing office for 90 days without any training or management support. 
Once released to work from home, any small mistake is met with punishment not support. Instead of a proper corrective action or training plan, you’re forced back into the office for 30 days to continue training yourself. Where Management is not  present to help once again. Very dismissive when concerns are raised, and unwilling to invest in employee success. 
Despite having over 10 years of experience as a Billing Specialist, the compensation offered was below industry standards. Management was never present to train and became defensive when I respectfully requested training to perform the role effectively. Shortly after raising this concern, I was let go without a real explanation. It felt as though the position was intentionally structured for employees to fail. 
Morale among staff is visibly low, with many expressing dissatisfaction with the pay and lack of appreciation. One employee even commented that Crew Car Wash employees earn more, which speaks volumes. Overall, the company lacks leadership, transparency, and a commitment to employee success. If they managed their billing department properly, they might be able to afford to compensate staff fairly and retain experienced professionals. 

The leadership with the upper management is terrible. They want your opinion on how they can better things but use it against you. Management treats the employees with no mutual respect, they are  very condescending to their employees and treat them as if they are their children. They assign job duties that employees are not qualified for because of staffing issues and expect that employee to succeed and have no complaints! If you do express how uncomfortable you are performing any task you are not being a”team player”

Employees will put in safety zone issues/complaints about something but HR will do nothing about them! 
Favoritism is an issue as well. If the higher up will follow through with employee complaints and get involved in each department they will be aware of the misconduct and treatment the staff receives.

Northshore does have good benefits and my co workers were great . The doctors there are truly amazing and really care about their patients. Patients were always are number one priority no matter any issue ! It’s a shame many great, reliable and dedicated employees left due to issues that could’ve been resolved . As long as staff were being overworked, underpaid, mistreated and burnt out it didn’t matter as long as we provided the MISSION STATEMENT Northshore stands for! 

The wrong people are valued in this organization. This company is very much about who you know rather than what you know. It is a do-as-I-say-but-not-as-I-do mentality from administration. Nepotism and favoritism are an obvious part of the culture with many family and friends of the CEO, board, and administration being hired, promoted, and protected. Little flexibility with the work schedule and rigid policies that are not consistent from one employee to the next.  Issues are not investigated for fact, but rather gossip and the favorites are consulted for opinion before making a decision. The board members are well connected with the CEO and ignore the complaints and problems since many board members have business arrangements with the company. Direct supervisors have little decision making ability for their departments since the CAO micromanages the departments. Managers are told who to hire, who to fire and what changes are to be made with little or no input from the manager left responsible for the department. The pay is good, but they wouldn’t be able to keep anyone otherwise. If you’re looking for a supportive, positive, ethical company, look elsewhere.

This clinic would be great if there wasn't nepotism, butt kissing, cliques, and low wages-result in staff turnover. Even with having pharmacy technician experience in the hospital and in retail, the starting wage is below average. With past work experience, state license, and PTCB national certification the wage HR will not negotiate, you take it or leave it. It's a 340B pharmacy so you're practically giving away free drugs (up to 3 months supply) to the underinsured and uninsured.  Since there's more nurse practitioners then doctors a lot of the dosing is wrong or has to be corrected.  It's an in-house pharmacy, meaning we only fill prescriptions for our patients and some of the doctors still have the nerve to E-scribe prescriptions to outside pharmacies before even consulting with patients that they just seen during a visit.  Wait time usually is 20 minutes the only downside is that the computer systems they use NextGen and WinRX suck.  Luckily IT is good and fast, but the computers breakdown way too much, they need to upgrade the whole system in the pharmacy and on the medical side.

I wanted to work at Northshore because past employees have said that the director was passionate about helping people. When I started though, I began to see that the newer management is not upholding the values and mission NSHC has started with. I was excited to help people, but it became very clear that admin is more concerned about numbers. In addition, I was often left with tasks that did not align with my job responsibilities (I did more work that was not applicable to me than the job I initially signed up for!). It was very unfulfilling. I enjoyed my direct supervisor, but they were not able to support me much considering admin vetoed a lot of ideas and suggestions. Ultimately, I felt very disrespected as an employee by admin, and did get to serve patients the way they hired me for. 

I would recommend that admin begin to listen to staff's concerns (that are direct and clear via the survey they send every year), pay people more because the people there are quality, and listen to each department's ideas on how they can be best utilized. 

A typical day at work for me was mostly the same each day. Collecting the filled out packets of our patient's information from both sides of the building in the morning and throughout the day as needed to bring back to my desk to scan into our EMR system, NextGen, and file their information into their electronic chart under the correct tabs.

 I learned how to type fast here, along with how to sort out paper charts, set up charts for the next days appointments for our doctors in various locations, sort through different types of paperwork, and the guidelines of HIPAA. The management was always fair, and our workplace was always inclusive with important all employ meetings and even fun activities or events to include our patients in here and then.

The only hard part of my job was during back to school season, as the influx of paperwork increased significantly, but I always looked forward to coming into work despite that since I had my amazing co-workers with me to speed the day along.

Their is no such thing as a typical day working at NSHC, I have learned quite a bit working for this company such as, how to handle stressful situations, how to keep patient flow steady, and how to operate in a fast-paced environment. 

 I went through many managers and doctors while working with NSHC, and that being said, I have adapted fairly quickly to new styles of leadership. I really enjoy(ed) working with my co-workers, they were fun, energetic, and they knew how to keep the day flowing nicely.

The most enjoyable part of my job was seeing the satisfied and grateful patients at the end of their treatment. It makes me sad when a patient comes in initially and they don't like their smile. After completing the treatment and they have a new smile and they just tell you how much happier we have made them, makes me very happy.

I spent my days rooming patients, obtaining vitals, reconciling med lists, etc. Nursing management was rarely at our location, and never had a positive feedback. At my 30-day review, I was told I was "weird and awkward". When I pressed for examples, I was told that because I was quiet (meaning I didn't participate in office drama and kept to myself). I was warned by multiple co-workers to be careful about what I said because "someone was always listening" and "you never know who is related to who", and "anything negative you say will get back to the CEO". It was like walking on eggshells all day every day. It is well-known among employees that most of upper management is related to each other, either by blood or marriage. The providers were nice, my co-workers were mostly ok, but management was a nightmare. Very passive-aggressive. Also, the EMR system is sub-par and not easy to use.

Top Job Titles	Average Salary
Medical assistant 20 salaries reported	$21.43 per hour
Patient services representative 9 salaries reported	$18.58 per hour
Radiologic technologist 3 salaries reported	$32.50 per hour
Optometrist 1 salary reported	$132,500 per year
Dental hygienist 3 salaries reported	$34.50 per hour

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