screener

registered nurse

service administrator

surgical technician

service porter

Northwest Health Porter

Don't do anything outside of what your job entails because they will use your generosity for free, tell you how important you are but never do anything about your hard work.  Most of the department people and other departments are good people but it's not enough to keep you there. Management promises the world one minute then says, you know they work at a snail's pace. Its not ok. All equipment is old and that's scary because so much can be missed. It's unethical and dishonest for the patients thinking they are getting great care but they are not. Hardest part is pretending how happy you are when you know you are fully being taken advantage of and so are most of the people yet they think we dont know but we do and we our just waiting for a good job to come along to run far away!!

The best part of the job are most of the coworkers and the people in other departments. We all know we are being screwed over so we all have something in common. Management is horrible, starting at the lowest of low management to the top and the hospital is broke. If you care about how you are treated and your dignity, do not apply here. 

When I started at Porter the culture was that of a team.  Everyone helped each other out and management pitched in.  Patient care and safety was top priority.

Since the post-Covid era and administration changes they have become toxic.  Directors and Administrators are running everything and managers have their hands tied with every detail and that includes having wipes and chucks for patient care to staffing and scheduling.  The worst part is that no one with any authority to make a change cares that the staff are dropping like flies.  Whole departments are quitting and all they do is float the rest of the staff around to cover.  Units need to be closed not because we don't have enough patients, but not enough staff to run them and it is impacting patient care in a big big way.  

This Hospital used to be really good and the people cared for the patients and each other and today not so much.  It's really a shame because the community deserves better.

As a disclaimer,  if you work in a clinical setting you will probably have a better experience.  Patient Access, including outpatient and ER registration, is an extremely toxic work environment.  You will be spoken to in a condescending tone and micromanaged constantly.  Shift leaders are told not to help, even if you desperately need it, therefore when it’s busy expect them to be sitting around watching you drown.  If the management does not like you they will put you with the known department bully in hopes you will quit.  Coworkers are encouraged to argue, lies are told so make sure you are familiar with actual hospital policies, there is unsafe staffing, and be aware if you are a parent you will not be considered for advancement within the department.  
Apply at your own risk if absolutely necessary, and don’t let them break you down before you leave. 

What is the best part of working at the company?
Inclusion. If you are LUCKY enough to have a Supervisor that is human and co-workers that work then you can go far. 

What is the most stressful part about working at the company?
Healthcare is constantly changing.  Depending on what your department is (clinical, administration, financial AP/AR) you can get easily stressed.  If your management team is not functioning at 150% to help you do your job then they are not doing THEIR job. 

What is the work environment and culture like at the company?
HR & Employee Engagement try really hard to ease a bit of the stress & burnout.

What is a typical day like for you at the company?
ALWAYS going in after someone else to fix what what they messed up is a daily thing.  Training in some departments is scarce due to HEAVY turnover.

Upper Management has changed at least 3 times in 5 years without much notice. The process for needed change is slow. Benefits are ok, however hourly pay is low comparatively. Those with a lot of seniority have perks that carried over from prior owners that is NOT experienced with those employed less than 10 years. Although, HR does a lot to recruit new talent, they leave those loyal to them underpaid. Turnover is intense with the new "well paid, reimbursed, recruits" who move on to bigger and better after about a year, sometimes two.  This leaves the loyal understaffed, under resourced and lacking committed leadership.  There is a "bullying" culture amongst some nurses that you must survive to stay. However, going to HR with suggestions, feedback or anything negative will place a target on your back that will either make you shrink or leave. 

It's really funny how management wonders why there's such a high turnover with ED Registrars, as if they don't know that they're the problem. From sexualizing the young girls that work here, to blatantly screaming at a lead in front of patients and nurses alike, you are here for them to use and abuse. The Director of Patient Access does not know how to check a patient into the ER, but expects you to take on 3 people's workloads and an entire other role of Admitting with zero compensation and no training. Registrars are the doormats for patients and nurses, we shouldn't have to worry about management treating us like garbage as well. Don't forget, you're putting yourself in harms way for not even $15/hr. But hey, you get insurance, I guess.

What is the best part of working at the company?
The coworkers and friends I made as well as the skills i developed in caring for critical and emergent patients 


What is the most stressful part about working at the company?
They drastically cut nursing and ancillary staff and forced us to work in unsafe conditions with critical patients. They didn’t listen when we told them the environment was unsafe. 

What is the work environment and culture like at the company?
Short staffed always- they don’t care about safety - just numbers and making money 

What is a typical day like for you at the company?
6-8 patients in the ER per nurse. Nurses in the ER do all care- no monitor tech- no aides, they draw their own labs, do their own EKG, admin blames all things in the ER and the nurse.  They do not help or care that it is unsafe for patients and staff.

This hospital is awful. Benefits and sign on for 40K sound great but it wasn’t worth it to me. I felt my license was at risk the entire time. The management is all over the place and I would never recommend this job to a friend. I would tell them to stay away from this place. My coworkers were the best part of my job and some of the patients. You Were  lucky for the day with working equipment which was minimal. The vitals machine didn’t have any O2 sensors or temp thermometers. Your phone is constantly ringing and interrupting every med pass. The phone is always ringing off the hook or the phone isn’t working and management is getting mad because you didn’t answer. Such  an incompetent workplace and I am thankful I don’t have to work in that environment anymore.

I'm new to NWHealth Porter and was pleasantly surprised at the friendliness of the staff. Many have been here for 10-20+ years, which says a lot for the company. The CEO stays involved in every level of staff, and even sends out a personal birthday email (not copy/pasted) to staff on their birthday. They provide complimentary meals for holidays to staff as appreciation. There is even a sweet/treat cart that comes around once a month or so to the units providing staff free treats just as thanks. This is above and beyond the usual, and it goes a long way. Healthcare is not the easiest job these days, but I feel appreciated by the management here.

- I have learned a lot while working at Porter because a lot of people in the Porter county area go to Porter so it’s rarely ever slow. The hardest part about working at Porter is they have been trying to run the floors with minimum staffing to where it’s been unsafe many times. The enjoyable part of the job is that lots of people have been there for a while so it does have a family feeling. But more and more nurses are quitting due to how unsafe everyone has been feeling. You never really get 30 minute lunch breaks either. When I was nursing I never had time to pump.

Top Job Titles	Average Salary
Screener 38 salaries reported	$43.00 per hour
Registered nurse 6 salaries reported	$42.21 per hour
Service administrator 2 salaries reported	$22,500 per year
Surgical technician 1 salary reported	$10,000 per month
Service porter 1 salary reported	$20,000 per year

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