document specialist

software engineer

software engineer intern

principal software engineer

documentation manager

Nuance

Trying to get my thoughts together on how to describe my experience at Nuance. So, the company seemingly was comprised of several echo chambers; in that people in one department would describe their view in one way while another group from another department would be completely different. Almost as if people were working at different companies. The communication between department, and the understanding of processes across the divisions was almost non-existant. Even with the managment staff. 

Regarding managment, some were spot on and were amazing to work with. They truely new how to get things done and made you feel like you were a part of the team. Others, I do not know how that even got into the position they did as they had no even the faintest clue on how to do the jobs of the people under them. I know this first hand as my responsibilities in the department shifted under different teams so I worked under ever manager in the Order Management Department at one time excluding one.

Depending on the division you work with you will either get paid more, about the average, or quite a bit less than what the national average is. It seemed as if sales and the engineering departments were ever recognized for the hard work the put in

Now for a little praise.

The interpersonal relationships you can easily develop there was amazing. From associates in you department, to management staff in another, to international employees on the other side of the globe, I felt I made lasting relationships with those I worked with. I may not necessarily have the chance to advance but you do have the chance to learn. My initial manager to a chance on hiring me, I think, and I learned a lot in a short amount of time thanks to him.

The hours you work is solely on the department, and in my case, for about a two weeks to three weeks, and yes I'm serious, you do not know when you will be leaving that day. You'd get there in the morning as usual and some days you'd leave between 5-7 while others you could be there till 12-1 in the morning. Thankfully the last 3 or 4 days they would provide dinner which could be Chick-fil-A to Oliver Garden.

The hardest part of this job was honestly the hours some times. Its amazing I guess if your single but with a family it can be rough.

They changed the payment plan, supposedly because they "had listened" to what the transcriptionists had to say and wanted. The changed payment plan was worse than the original one. If you left blanks because you genuinely could not understand what was being said, even after listening numerous times at numerous different speeds of speech, and sent to Quality as indicated in directions, you could very well have it counted as an unnecessary submission because they "could hear it fine" and I should have been able to understand it. This, in turn could affect our pay as an unnecessary submission, and would be counted against us.  There is not enough room to cover everything that made it difficult to earn a living wage. When people were laid off, they received a morning call; the rest received an afternoon call to inform us that we had not been laid off, we needed to show sympathy to those who had been laid off, and we were the "best of the best" that had not been laid off.  Then a few months later, the layoffs affected some more of us and I guess all of a sudden we were not the "best of the best" anymore for some unknown reason.  Very demoralizing atmosphere and requirements changed often.  I would never work there again and never recommend them to anyone else.  

Management at Nuance is very much a good ole boy scenario.  They are trying to improve the working environment and have done an admirable job since I have been here, but they really need some turnover among the management ranks instead of just shifting managers from one responsibility to another.  Poor managers are going to be poor managers no matter where they are placed.  This also provides a barrier for those looking for career advancement opportunities.

End of month/quarter/year forces order management to log countless hours of overtime because sales staff sits on orders until the last minute.  If Nuance tied sales commissions to timeliness of order entry, they would save huge amounts in overtime costs and boost employee morale.

Tech support management is far too focused on numbers, so those answering phones are forced to turnover calls quickly and do not always resolve the actual issue.  Some support engineers have learned to game the system.  These practices hurt the customer.

Unfortunately, every team is understaffed and pay is lagging and not commensurate with individual contributions, so Nuance does not typically retain top talent.  Most people are looking for other work.

For a large communication company, Nuance severely misses the mark. The rush to hire so many new employees causes a chaotic training process leaving new employees lost, clueless, and frustrated. Hiring, training and on boarding in groups causes many new employees to quit within the first 1-2 weeks. Trainers workload is  so out of balance new employees have no choice but to sit and wait. New employees are hired with zero experience but reject candidates with years of experience. Information provided during hiring process is not what is true. Pay rate is across the board insulting for employees with degrees and years of experience. A new employee with zero experience is paid the same as someone with a graduate degree and 20 years experience. New employees have opportunity for growth after being onboard for 9 months but only with a $2 increase which doesn’t match the new increased workload and responsibilities. Rather than hiring so many because employees keep leaving, the training and onboarding program should be re-evaluated and improved to make happy new employees, happy trainers, happy managers, and happy customers. Instead so many are unhappy, lost, and unhappy, 

iScribes was very accommodating in the beginning. The hiring process was smooth. The training was vigorous, however it prepared me to work independently. I worked as an X-ray Tech for 4 years, but had a 4 year gap working in the medical field. So, this job was perfect to reintroduce me to medical terminology. My manager was great. They were flexible. But, the doctors were allowed to upload charts throughout the night, which made it impossible for the scribes to have a set schedule. You have somewhat of a say so in your schedule, but you pretty much end up working every day and close to full time. If you sign up because you truly only want part time work, expect full time hours.

I wish I had read a lot of the reviews that are already listed here prior to accepting a job offer. It really is long hours and low pay. Some managers try to get you to do overtime for this already stressful job. I already work 40 hours a week along with my other responsibilities at home. The work life balance here is not good at all! And I read someone else's review where they said the workflow was constantly changing and that is very true. And they really do nitpick here on everything, and I mean everything. It makes it way more stressful to work. And when I was initially being interviewed, they emphasized and encouraged me to always ask questions so that I can better understand my role, but now that I do which is usually once a day since I've started working here, I rarely get an answer to a question of mine and usually it's for a patient chart. They also really need to do better with their training standards, their trainers, and managers in general when it comes to their communication skills. I understand them being busy and having to work with a multitude of people but it's important to reach out to those who are really looking for the help. I'm honestly looking for other positions as we speak elsewhere.

The culture here is very professional, which I love. I also feel like their technology is very modern and forward-thinking. I'm also proud to be a part of a company that got bought from Microsoft. Furthermore, I feel like my job is secure, kind of.
My manager does not really push for numbers or quotas a day, thank god. They really care about quality over quality here. The benefits are nice, and they don't make you feel guilty for taking a day off if needed. It's an open-minded culture.

They really need to work on their training. Too many people quit, but if they only knew once they get to operations it will be nothing like training and is actually easier, they will stay. Thank God I heard about this, if not I almost quit too. You are scaring people away with your training. It is nothing like operations, and you all need to make that aware to them because training is terribly unnecessary hard.

The job was hard at times, I worked a lot of hours but, it was rewarding. I was always told what a good job I was doing, received recognition for my work, great feedback, constructive criticism which excelled my daily performance (which I was able to carry on with me), and was well compensated for the job done. 

I worked there for over 10 years and genuinely felt like a valued part of the company. It was the work place I had hoped to retire from. Only complaint I had was when people left, instead of hiring another person, they would distribute the departing employee's duties on to others within the company. There were times, the duties for an entire position were passed on to me. I was assured I could handle it and ultimately did. However, it came with consequences. I was working about 60 hours per week and wore so many hats that when I left, there was a large hole that they struggled to fill. If I had the chance though, I would go back in a heartbeat. 

People that work there, tend to stay a while for good reason. Fellow employees are great people too. I am still in regular contact with some of my prior co-workers. Working there had a more laid back, family-like atmosphere.

I worked for this company for over 10 years, and I can honestly say I regret not leaving sooner. This was the most stressful job I have ever had, and it wasn't because of the work involved, but due to the terrible micro-management and unfair expectations set, paired with little or no training. Being tasked with a project and you focus on that, and while working on said project your manager walks over to you and tells you to pull a call. Then an hour later wonders why you are not done with your project. There is not enough $$ to pay me to ever go back to this place. It was so depressing to work there.  I witnessed about 10 plus people die over my tenure there; probably due to stress. No advancement at all unless you want to become a manager. And if you do, you will most likely get fired. When I say no advancement, I literally mean it. You will have the same title forever as they do not offer tiered positions.  If you are not buddy buddy with management watch out. They will micro manage the heck out of you! I would not recommend this company to anyone.

Our days are very busy at Nuance in the medical transcription department. We are 100% remote and this is truly a wonderful thing. I enjoy learning from different specialties, and I have expanded my specialty knowledge greatly while on the job. I had a fairly extensive background in anatomy/physiology along with a college education. However, they will train you if you are willing to put in the time and hard work. Another benefit is that training is paid. You won't be buying into anything when you start, unless you need a computer upgrade or a better internet connection. 

It seems that moving up within the company is somewhat difficult, and you can be moved within the company at a moment's notice. 

You are being watched, which shouldn't be a problem with anyone working remotely, as you should be trusted to do your job. If you think you'll be able to go through training and then sit around and do nothing, this isn't the place for you. If you are capable of managing yourself and pushing yourself to work hard each day, then I would suggest applying for a position. 

Top Job Titles	Average Salary
Document specialist 7 salaries reported	$15.93 per hour
Software engineer 5 salaries reported	$26.00 per hour
Software engineer intern 5 salaries reported	$26.00 per hour
Principal software engineer 3 salaries reported	$161,667 per year
Documentation manager 3 salaries reported	$61,267 per year

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