wheelchair technician

service technician

account manager

warehouse technician

field service technician

Numotion

What is the best part of working at the company?
The most rewarding part of working for the company is being able to care for clients who depend on mobility equipment to help them maintain independence in their daily lives.

What is the most stressful part about working at the company?
The most stressful part of working here is that we are not always able to assist clients as quickly as we would like. In some areas, technicians and ATPs are stretched thin, which occasionally requires us to provide delivery dates that are further out than ideal, even though they are the earliest available. While the company is actively working to address this by hiring and training additional technicians, it can still lead to frustrated clients. Those situations can be difficult, as we truly do everything possible to accommodate them sooner when there is simply no capacity to do so.

What is the work environment and culture like at the company?
My work-life balance is amazing, and my superiors are both supportive and genuinely understanding when it comes to maintaining a healthy balance between work and personal life. I have never worked under such great management before coming to this company, and it has made my experience here incredibly positive. It truly makes a meaningful difference in my day-to-day work—and in my life overall. Because of this support, I genuinely want to do my best every day and be the best employee I can be, as a way to show my appreciation for the dedication and encouragement my leadership provides.

I wish I could say I loved to work there. While I loved working with my immediate team, management and higher ups only see you as a number. I held a multi-position job there and since I had multiple positions, I was told my numbers as a seating tech were low compared to other techs and my manager had to always explain this to higher ups that saw my numbers. Which was unfair as their stats did not show my other responsibilities. 

When I first swapped over from repair to my rehab/repair/warehouse position I had VERY little training and had to learn the best I could at a subbranch that had very little help from management. We were set to start a new warehouse program, and I was never able to get in on trainings or meetings about the switch and was left in the dark, I did my best anyway.

There where two big reasons I left and that was my pay rate and the new AI cameras they decided to install in the vans. I looked up other positions in our jobs listing and noticed I was making less then new a higher could start off at even though I had great merit reviews. This was very discouraging. I brought this up with my manager and showed him multiple examples and he never even brought it up with HR or attempted to assist me progressing in the company.

The AI cameras that where installed was also a big concern. While I understand the need to install cameras to protect the company, I did not approve of an AI systems monitoring my facial features and body language. A plain camera would have been enough protection for company and/or I.

Everything is always critical. Rarely does it feel as if there is a normal workload. People continue to be unhappy with no resolutions from company or management. IT staff has an extremely high turnover rate, which often leads everyone understaffed. Training new people and getting them up to speed cannot be good for the business let alone IT. Too many people who have attitude problems, people take things personally, or people who hinder everyone else's progress making it incredibly difficult on a day to day basis as it make the environment hostile and negative. The company as a whole is not understanding of others workloads. Departments don't work together, which makes the company segmented. There are too many chiefs and not enough Indians. Often it is said here that there's no one looking out for everyone because the chiefs just push their agenda to just get it done and to get it done in an unrealistic amount of time. Management also often seems like they are all vying to be lead, they snipe and are argue there is no teamwork. Does not set a good example of for the rest of the teams to work together. Lack of communication. People under management are left out of conversations that they should have been a part of. Conversations are considered secret and rarely the people who should know are told. Lack of room for growth, there's no training and no direction. Limited career opportunities there are already too many managers so there is no way to move up. Sick time/vacation time is a joke compared to other companies.

● Work-life balance
Work-life balance at Numotion is acceptable for workers in service/repair warehouse and admin positions. Acceptable but challenging for ATP, unsure about mgmt balance

● Pay & benefits
My pay and benefits at Numotion are fair. Benefits are expensive and carry high copays though.

● Job security and advancement
In terms of job security at Numotion, I think as long as you do your job, and are honest/compliant, you will retain your job. Its hard  to part with decent people in this field, in the core business anyway. Numotion does advance from with in and has training available to employees that desire to advance and learn and grow.

● Management
In general, managers at Numotion have to spend a lot of time putting out fires. This can be tough field to work in. Its not an exact science, so things can be seen differently. Most clients rely on this equipment 100% so issues tend to need immediate attention/intervention from all involved. Often escalating directly to managers.

● Culture
Collaboration with my colleagues at Numotion is good. Everyone seems to share the goal of meeting the customers needs as, efficiently and reasonably as possible. Some this dept v the dept stuff, but thats life.

● Overall
My experience working at Numotion can be a tough gig. But it does make an immeasurable difference in peoples lives. So its tough, but worth it. You have to be adaptable, quick on your feet, and an independent thinker, who’s problem solving oriented. Not a place for someone expecting things to fall together, and cruise through an easy work day. Never a dull moment, never stop learning, always a new challenge.

The work environment often feels overwhelming, with employees juggling multiple tasks while receiving minimal support and insufficient training. Advancement within the company appears to be based more on personal connections rather than merit, creating an atmosphere where inclusion and fair opportunities are lacking.

The workplace culture tends to be exclusive, with certain groups dominating decision-making while disregarding alternative perspectives. Leadership engagement and accountability seem limited, as higher-level management does not always demonstrate a clear understanding of their own roles, yet expects employees to handle responsibilities beyond their scope.

Career growth opportunities are limited due to a lack of structured support, training, and guidance. Additionally, there is widespread confusion regarding insurance policies and practices, which contributes to inefficiencies.

While the company has faced legal challenges in the past, some long-standing employees remain committed to delivering quality service to customers. The benefits package is standard, offering two weeks of paid vacation, five sick days, and one floating PTO day. However, internal promotions are rare, as many new roles are outsourced to the Philippines. 

I worked in the field as a service technician and what I enjoyed most was visiting/helping families. To that extent I appreciated that kind of outreach Numotion deployed. As my time with Numotion grew I both noticed and observed how the practice of work involved was more for the sake of making budget and numbers more than the community being served. Being mindful that  it is a for profit industry I respected that but I also took note on how there was no help available for those clients at all unless Numotion was getting a profit in some way.  I have nothing derogatory to say about Numotion  aside from some of the tactics  I thought were not conducive to a work environment such as putting trackers in vehicles to monitor your every move and being called by management to question you like a child if your not at the exact place and time to perfection. Management will ask you to work after hours however they will not be available or answer their own phone after hours if you need assistance and management will ask you to do work you are not trained in doing. Other issues I discovered were blame bei g placed on technicians in order to preserve the company's reputation. 95 percent of what takes place error wise will be blamed on the technician if you apply for this role  whether your guilty of it or not and that's applicable to you competing  a repair correctly or turning in the appropriate paperwork. Be prepared for some dysfunction if you want to work as a service technician here.

I've been with Numotion for almost 6 years now. Prior to Numotion, I had 15 years of experience in the medical field, and 5 of those years were in a leadership role. Durable Medical was a field that I had zero knowledge in. Numotion didn't let that stop them from giving me a chance. I was welcomed by the team and my manager at the time and was taught how payers work in the DME world. Numotion has helped me not only grow personally but also as a leader. They have given me many opportunities to be part of different projects so I can understand the whole picture. They have encouraged and fostered a relationship with me and my team by allowing us to have a voice. To feel heard when I or my team has an idea that can potentially impact how orders are worked and the positive or negative outcome it can have for the clients. I have a great relationship with my co-managers and senior leadership. It's easy to have a "team" attitude when your leader shares the same attitude. Numotion is much more than just a "durable medical company"; it is a company that cares about its clients and its employees. Having a sense of belonging makes a difference, as well as working with others who understand the everyday struggles and have the same goal.  The hardest part of the job is payers not staying consistent. Having to learn to navigate without having all of the payer information upfront. 

On a daily basis you would come in get your schedule for the day, print your paperwork and grab your parts. You have to be at the building before 8am and have to be on the road before 9am. You have an hour or less to start your day. Let me be perfectly clear the job is rewarding you help out individuals who are disabled by repairing their wheelchair and ordering parts that they may need to fully bring their wheelchair back to life. It does consist with a lot of driving but it goes by fast. The only bad thing about it is management, at first the job was awesome, recently they hired a new manager and this manager constantly picks on everything you do and makes the environment feel negative. You cannot go to your higher manager or HR they won’t do anything about it. They have shown that they are not there for you but to protect management. You just have to learn to work and keep your nose clean and try to stay off management’s radar even though you probably have done nothing wrong. It’s a great place for management to take their frustrations on you. Not very family oriented they care about themselves and not you or your family.

Flexible schedule regardless of start day with managers' approval.
Job role I was in I excelled and had no issues with the admin portion of.
Met and networked with some really great people in other offices and roles.
My infraction was a slap on the wrist compared to others that continue to work there doing extremely horrible things. Keep your private life private and work your 40 hours and go home. eat in your car and keep conversations short and to the point.

The hardest part was walking out on my last day it took all my faith, strength and courage to walk out saying Forward, always forward and not being able to say goodbye to people I had worked with while there.
it was not a shock when the meeting came but the timing was odd.
I know I had the opportunity to work and improve on my demerits. Ultimately I was good at working orders but not with my boss.

The most enjoyable thing was the People we served and the Offsite Service branch staff I coordinated with where amazing people. The core group of teammates I worked with was great and I enjoyed help train a lot of them and watching them grow over the last year.

If you focus, walk the line and just meet expectations along with being on time and mild character you will excel at this company but then what will you do in 2 years.

Entire day is spent on the computer and phone. I learned a lot about the process of insurance and buying or repairing wheelchairs. It is all in the insurance company favor and the end user often has very little say in what kind of chair they get. They also have to wait weeks for repairs because of insurance requirements. The company is very top heavy with managers. Our performance is partly measured by things outside of our control. There is always a new initiative of focus that is pushed to ad nauseam. While focused on that, you fall behind in other areas. There are not enough people to do the amount of work we are expected to do for the growing number of customers we are expected to provide service. You can make suggestions for changes, but they (who do not do the job, just have a business management degree) always come up with some reason as to why that is not necessary. Often updates are made without thinking everything through or asking the people that do the work about the impact it might have. The hardest part of the job is keeping up with the work and dealing with unhappy customers. The most enjoyable part of the job is helping customers and making a difference in their life.

Top Job Titles	Average Salary
Wheelchair technician 6 salaries reported	$20.50 per hour
Service technician 2 salaries reported	$20.00 per hour
Account manager 6 salaries reported	$65,833 per year
Warehouse technician 1 salary reported	$19.50 per hour
Field service technician 3 salaries reported	$21.33 per hour

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