sales representative

inside sales representative

customer service representative

packaging operator

health coach

Nutrisystem

I don't want to hear about how "we're sorry this position wasn't a good fit for you" 

because this job would *hardly* suit anyone if they consistently treat people the way they treated me. I was straight up lied to, in order to "legitimize" my termination. 

I was there from April 1st to June 25th. 
Sounds like 3 months right? 
I initially had an error on my account that said Sept. 1st was the end of my probationary period, and I'd had it changed to June 1st. The manager HIMSELF told me June 1st. 

But when I took an unscheduled sickday the workday before, *suddenly* my probationary date had changed to July 1st. 

Like...since when though? Where was the documentation for this? I'll tell you, there wasn't any. 

I qualified for a program that would only be available to people AFTER 3 months, so how was I still in probationary??? 

But when they say you're fired, you really can't fight it. And I didn't even want to, to be honest. 

The job was AWFUL. 

It's a 14.50/hr job, and I felt like throwing myself out of the 3rd story window EVERY.DAY. 

It was horrible. They rushed you on the phones with elderly people who suffered strokes and never fully recovered, or had dementia. Their call volumes are high because they don't KEEP anyone employed. And they don't bother hiring enough people to handle these calls, so you end up with 100+ calls in queue per day, and *every* single client will complain about it. To you. 

The person who can't do anything about it :) 
Except give these 70+ clients an email to voice their complaints. Which 90% of them will not do. They just want to complain to you like you don't hear this all day or something. Which makes you calls longer and gets you closer and closer to unnecessary coaching. 

You need to get up from your desk as PART of the job, but they won't accommodate you for that even if you're printing menus out for their elderly customers who can't figure out the websites. 

They honestly don't realize that Nutrisystem has become an EXPENSIVE meals on wheels for everyone this government took it from. 

And these clients are never fully explained anything by sales. So when the client ends up with 20 days of food instead of a full month--you're the first line that falls when they call in angry about being mislead. 

You will never be recognized for being an ACTUAL service agent. 
I watched the *rudest* people receive rewards and praise just because their time was short. 

If anyone actually, *successfully* took my survey, then I never heard about it. 

So you know, if that sounds like the kind of DAILY migraine you want in your life :3 Then go for it. 

The only pro was scheduling was accommodating...as long as the time was unpaid.

They have a tight chain of management that is nothing  but more concerned of micromanaging you  it's like being under the FBI lights  you have to wear a fob that  you have to use to enter through every door so they track your location you're on camera Everywhere You have about four managers that watch every move you make you have to  write on a login Note 8 on your phone when you go to the bathroom or get a drink  it's horrible I had laryngitis and a sinus infection with a doctor's note and couldn't speak high fever my first time of calling out on a job in 2 years  and I received a write-up and the next day I couldn't talk and still had the fever so I called out again in which I knew when I came back was going to result in termination because that's how they are so I didn't come back it was an agreeable termination although I didn't agree on it because I had a doctor's note and I went to the doctor twice to try to get rid of a sinus infection it was a chronic one and I had laryngitis I don't know how you can make phone calls with laryngitis but it was difficult and then you can't get up and go get something to drink or cough because then it affects your report card in which you're going to get wrote up to it just is a terrible mess there I left there and found another job and I'm not micromanaged I show up to work on time I have no problems get another job if you're thinking about getting this one don't waste your time and all about  numbers then their clients...going to bathroom or getting up to go get a drink gets recorded and  goes on a weekly report card in which you can get wrote up or terminated it is now the job to rely on because you can have it today and be gone tomorrow they don't care you're replaceable. Their cubicles are like cattle in a stall and you have older clientele which call the don't know what they want really and you are timed of how long you can be on the phone so you have to hurry up and get off the phone with them and then they get discouraged the whole job is really screwed up there not about carrying that their product is helping people there caring about nothing but nutrisystem's bank account and the higher-ups

This is a lower tier company where management uses threats to motivate employees.  There is a also a lot of snitching and backstabbing that goes on among-st the employees.  While most employees are nice, there seems to be a mole in every cubicle row that will snitch and tell management if you 'step out of line'.  Stepping out of line is basically a minor offense like 'leaving 5 minutes early on a snow day" or "making a dr appt from your cube (you need to do this stuff from a break room"  I have even scene managers jump down an employees throat for looking at text message on their phone.

Nutrisystems seems to attract a sort of marginalized type of worker.  For example, A person living in an area where there are not many jobs will be willing to commute 90 minutes each way because there are no jobs in the middle of the state.  It also attracts 50+ year old type people who were laid off from a better company because their salary was too high. They are at this point of their career just happy to find a job.   

Other workers I encountered were in a lot of debt and some were even working this job along with a full time job at night. 
 
These types of workers seems to be ok with the tight culture, but for most people I would recommend staying away and finding a better culture.

With respect to management it is disorganized and chaotic.  Managers are poorly trained and under tremendous pressure from upper management.  

You need to be careful if you want to work here.  If you are on the phones, you will be very closely monitored and a percentage of your conversations are 'spied' on by either your supervisors or quality assurance.  The environment is tightly controlled.  If you have other options then take them.  Only take a position here if you are desperate and keep your options open.  Also be prepared to work holidays, weekends and in a blizzard.  These are ultimatums handed down during busy periods like 'diet season'

Every October, November and December they start hiring for there projected "diet season" In training they tell you how once you hit the floor there will be tons of calls. In reality our training class hit the floor &  within 12 days there anticipated sales were not even close to there projections so they cut 43 employees with the lowest sales that just happened to be most of our training class of course. I'm sorry but after 12 days on the floor most people were still in learning mode they should not have been included in the cut!!!  There were people who left good jobs and came to Nutrisystem after being told how wonderful the company was and how much money they would be making etc. I felt so bad for those people, there was another guy who was doing great he got sick in the first month he was on the floor and he brought in a doctors note. About 2 weeks later the guys father was dying in the hospital so he took off to go be with his father and his family and he was fired because of some rule that you cant call out more than one and 3/4 of a day in your first 90 days, Im sorry but if someones father mother brother son daughter are DYING have a little compassion for gods sake and people can not help it if they get sick during the first 90 days of employment. Another thing about the company is the products are awful. In the 6 months I was there I tried just about every item they had and honestly 90 percent of there food is unhealthy and disgusting. The managers were ok. The co workers were pretty nice and there gym is ok. One other thing the floor manager is terrible shes a nasty little troll that monitors calls and tells people everything they do wrong without ever complementing them on what there doing well. Anyway thats my review of Nutrisystem if you're thinking about leaving a job to go there DON'T. If you're unemployed and have nothing to lose give it a shot I guess but don;t stop looking for a better job while you;re there because you probably won't be there for long.

What isn’t wrong at this place? First and foremost, there is no way you will make $80,000 a year that alone sets your employees up for false expectations. Unless, you happen to be one of the favorites and ‘top performers’ where all the qualified sales leads would ring to your desk. You have five calls a day that really determine how your day goes. It doesn’t matter if those calls were dead air, hang ups, etc. it looks like you didn’t close the sale and you get thrown to the bottom of the que where you sit there for 8 hours with nothing to do, but call on a list of ‘leads’ where no one answers. The base is $13.00/HR which is embarrassing and degrading especially when they want recent gradates or those that have a degree in these roles (I am laughing with you). Heaven forbid as a grown adult you look at a text message on your phone, because a manager will come right over and give you a ‘warning’, and in some cases confiscate your phone for the day (I am sorry are we in high school or am I an educated professional?) The managers are children, who constantly gossip about the employees and spend more of there time wandering around the sales floor and texting under there desk then they do help employees, but that’s none of my business right? If you call out sick without a doctor note you get a point against you and it also counts toward a PTO day THAT YOU DON’T GET PAID FOR. News flash if you have a stomach bug you don’t always need to go to the doctor. They send people home early in the months of October-December because they are so dead- which means you don’t get paid your hourly rate. Seriously, if this is your last resort take it. If you have any other option don’t. I took this because I thought I was making a difference in people’s lives, but I was wrong. I am educated, I have experience, I left that job 5 months in due to issues with management. My life is 10 times better and stress free. Get out while you can!

I worked in the customer service department for almost 3 years. I didn’t mind the first year but after that I can say without a doubt I will never work for this company again. I’ve been called many inappropriate terms and threatened by these customers  and I was told I can’t disconnect the call if the customer is irrate like that. The rules don’t apply to everyone, just the non favorites, supervisors just stand around and talk all day and wonder around the office. No one is available to help you there are Team Leads and supervisors, but not one of them will take an escalated call when that’s their jobs too! The leads will say well try this or offer them this (IVE TRIED ALREADY HENCE WHY I AM TALKING TO YOU!) and the supervisors just tell you it’s not their job to take an escalation. And I applied for several different positions within the company to help better my career because I wanted to at one point advance within this awful company and I was told that everything was great in the interview process but was never given the opportunity because they are not willing to train if you lack experience in one area. You are treated like a piece of meat. You can attend work functions like summer bbqs but only during your lunch. Meanwhile there are other people who just hang out outside all day long and socialize.  But you are required to be on the phone at all times. Oh and PLEASE don’t get me started on bathroom breaks... whatever you do don’t go more then 1 time a day if your on the phones! It will be counted against you in your performance reviews. This company is awful with communication between departments and no one wants to do their jobs.

- My tenure lasted a little more than 2 months as business analyst for the call cente

-  Workload given to me was at least 2-3 times of what 1 person could reasonably complete while also producing quality reports and analysis

- Each week additional reports were assigned to me with additional asks and demands....led to a lot of stress and anxiety... Manager would often sweep by my cube with admonishments on progress or new assignment due yesterday

- Elaborating, assignments were nearly impossible to complete accurately due to lack of time, inheriting messy files, lack support and changing priorities during the day.

 - Further elaborating, additional assignments were often given during the day usually coming from upper management...Could come at any time, usually towards the end of the day.... 

- Wound up working 10-11 hours without lunch break and taking things home

- Furthermore, employees will rat on you for minor offenses like making a call to my bank during lunch, forgetting to put cell on vibrate,and even looking at a text message (from my wife stuck in the middle of a snow storm).  Manager literally jumped down my throat when he walked by and saw me lean over to look at my phone.

This is just a synopsis of a toxic environment.  Turnover (firings and quitting) are very high.   

This company does not provide a professional environment, it works more like a high level sweat shop.  Company tends to hire people who are marginally attached to the workforce.  These people tend to be very loyal and will work the extra time because they are just happy to have a job.  Consequently, I would recommend only taking a job here if you are out of work and do not have options.

It's an okay place to be for a short term period.
Co-workers are always there to help you, but the management system needs work. There are always miscommunication between each tiers and all the blame falls under you. The metrics are handed to you each week based on 5-6 categories just like getting a report card. You get about 30 min lunch break and two 10 min breaks throughout the workday. Otherwise, you can't leave your desk unless you have an emergency. The times you are in and out of your desk will be accounted for. During Diet Season, which is around Jan-May the call center will be busy with nonstop calls. Calls will be graded and monitored by your Supervisor. Depending on your shift, there is a difference of $1 which doesn't make a huge difference. If you break it down, avg check will be near $2000-$2300 depending on your commissions and your raise. The commission is a joke. You only get 2% of what you sell. There are also silly games that they do to increase your selling, but that is all there to their advantage to increase ROI. Hence why there is a high attrition rate at Nutrisystem. There are no retention. I've seen great counselors leave/quit due to no structure being in place, and ultimately they didn't care that they left. Each body in this building is just a number and you have to be willing to accept that. They let people go and let them in easily. Also, you must work one day out of the weekend. You can request to change your schedule, but the approval process will take a long time.

The job in itself is not too bad. It can be stressful and hectic because we basically fix all the mess up from other departments. For example they use a food tracking app and most times all of the reward codes do not work. Warehouse always messes up orders so we are to fix the issue and send replacements but get in trouble for sending to many. We’re moreso customer service than Counselors. You are not allowed to have consecutive days off unless you work part time. There is no advancement. You get 8 allowance points and they drop off on the day you recieced them a year later. So if you called out jan 5th 2018 you will get a point and it wont be removed until Jan 5th 2019. No sick days. If you’re sick with the flu or strep throat, running a fever, and cant talk, you have to come to work. If it snows and you live far, there is a state of emergency, you have to come to work. If you drive to work and get in an accident on your way there you still have to come to work or it counts as a point. They have given people a point for leaving on a stretcher. There’s alot of favoritism, many get away with a lot. I am not saying that I haven’t but it’s not hard to see. There is no career advancement. AT ALL! some may get lucky due to a position opening up but other than that nope. You can be there and do the same for 12 plus yrs. Also, they should allow some to work from home. Not understanding why that has not been an option yet and the option to work wknds or not.

This is a get in and get out kind of job. It is difficult to build relationships with coworkers due to the demands of clients on the phone. Your breaks are a good place to build relationships, but after being so long on the phone with multiple clients it leaves you burned out and just wanting silence. The company promotes healthy living and getting up and moving; however, the job requires you stationed to your phone to take all inbound calls for 8hrs each day.
I learned how to better communicate on the phone and work independently. Management is there for questions, but it is mainly up to you to handle the situations as they arise.You have a lot of support though from coworkers and management, and there a plenty of resources at your finger tips.
Con is the demands the company started asking for. You have to hit numbers each week and each month. Management is really good however at working with you to improve your scores and make you a more effective counselor.
Hardest part of the job are the busy times when your on the phone all day. You have to have a real love helping people or you won't make it past the first month. You need patience too because many clients deserve the time. They are trying to better their lives, but some people need a lot more help than others.
Most enjoyable part of the job when you get that client that is really thankful for your knowledge and patience with them. Or when they go all out just to tell you how much they appreciate you.

Top Job Titles	Average Salary
Sales representative 95 salaries reported	$55,158 per year
Inside sales representative 1 salary reported	$55,000 per year
Customer service representative 11 salaries reported	$14.43 per hour
Packaging operator 4 salaries reported	$19.00 per hour
Health coach 3 salaries reported	$16.72 per hour

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