account manager

software engineer

compensation specialist

team leader

systems administrator

OVERDRIVE, INC.

I worked for OverDrive over seven years. My first manger was awesome and I highly recommend him! My last manager was horrific! 

One of my colleagues who filled in for me while I was on leave asks me what I plan to do when I return back to work.  I told her the same role and she laughed at me.  The day I get back from leave, my colleague who filled in for me gave me a bad review and was offered my position.   I had my son four weeks early and I could not back myself up while I was on leave. My manager switched me into a new role for ninety days and terminated me.  (great way to avoid a law suit)

When my manager terminated me she wrote me up on an item she never followed up with me on.  I was shocked when I read it but, I didn't comment -- it wasn't worth the argument. 

Several times my manager could not help me with an unique task.  She understands her teams processes but when it comes down to doing the actual process, she does not understand it.  I would overhear her ask others on how to do the process. She is great at canned responses.

If you decide to work in Library Partner Services, get used to saying canned / sugar coated responses to paying customers to cover up items OverDrive does not share with them. 

I was fortunate my salary was decent because I started out on the UI team. Expect to make under market value especially working with 10 plus others on a team doing same role. (think of it as a sweat shop)

They are experiencing a high turnover rate right now. They have lost some talented people. 

I do not recommend this company to anyone. The structure and politics of this company is horrific.

Since I started at OverDrive nearly three years ago I have been surrounded by outstanding coworkers, management who have given me creative freedom and support as well as great benefits. At the end of last year we moved into a brand new, state of the art facility complete with a basketball court, walking path, golf hole, endless creative space and a fitness facility that is coming soon.

There is never a slow time at OverDrive as there is always a new product or campaign to market and move forward with. OverDrive has given me the opportunity to grow as a person, see the country through traveling for conferences and events as well as provided me flexibility in my work schedule to handle person matters and issues.

OverDrive Inc provides a software platform and content allowing libraries to distribute content digitally and patrons to download that content for free. The company is also a certified B Corp, meaning it's social mission is baked into it's corporate mandate. The team is great and everyone believes in the work they do. However the company has rapidly grown the in the last decade or so and it shows in some areas.

Some workplace policies seem out-of-date, especially if they're trying to compete with other software companies. Working from home is still treated as an exception, even though several high level team memebrs have worked remotely for years. Benefits are good but not great, and pay is below the industry average based on title and experience. 

Overall, though, OverDrive is one of the closest the area has to a tro Silicon Valley software company, and the work is important and does make the world a better place.

Compensation low for what's expected of you. The kind of place that has the cash to acquire competitors and still gives you a 3% raise every year. The kind of place that thinks getting food trucks in a few times a month is going to distract you from how badly they pay you.
Very much a who do you know kind of environment. Enjoy being very critically evaluated and beaten down. No support from management, HR is a joke. The boss man has a gold plated Corvette and you get another 3%. If you just need a comfortable place to chill for a year or two it's a fine place to work. If you expect to be appreciated for  consistent good work, look elsewhere. Really inferior leadership at all levels.
The kind of place where they will put you on a performance plan if you start slipping rather than talk to you about it. They want compliant yes people.

What is the best part of working at the company?
The good that there is definitely is outweighed by the drawbacks. The smoke and mirrors is just not enough to make up for all the negativity. 

What is the most stressful part about working at the company?
Poor management from COO, VPs, Director of Talent, constant back stabbing from all directions. Expectations for exceed anyone’s abilities to accomplish them. There is constant criticism and picking. Nothing is ever good enough. 

What is the work environment and culture like at the company?
Backstabbing reigns supreme! Micromanaging and second guessing. The company is run by the mean girls. Immature high school cliquish. 

What is a typical day like for you at the company?
Agonizing, eye-gouging experiences. You’ll go home dreading that you have to return the next day.

OverDrive is a leader in a growing industry, but tries to do too many things at once. New products and services are often promised prematurely and are not delivered when expected. Many aspects of the product are buggy or unrefined which puts forth an unprofessional image to OverDrive's relationship with its users.

Notoriously underpaid employees, and as such the company sees high turnover for an industry leader. Poor decision making by managers and executives at various departments, and there is a lot of 'buck passing' and unwillingness to help.

Overall, relaxed environment with great benefits and 401k plan, but poor focus on employee satisfaction. Company puts sales first and customer service second

I love working here and I appreciate all that management continues to do to help build a great environment to be a part of. 

I have had the opportunity to grow with the company, be given opportunities to be challenged in my work, have the freedom to make decisions and implement those ideas, and have fun throughout the day. 

I have great benefits, a ton of perks (it is nice to work at a software company), casual work environment, fun people to work with, and a positive environment that you enjoy being a part of. 

If you meet your goals and do your work you are rewarded generously through salary increases. 

I have recommended a few friends to work here and they too love being here.

Overdrive is a great employer. They pay fair (not great, not bad), have a great culture, and do work that actually makes a difference in our world. They care about their employees, and the community at large.

Unfortunately, they are VERY against remote work. Pre-COVID, they offered employees 2 days per month work-from-home. Even after some of the most successful years in history during the COVID pandemic while employees were 100% remote, they still are very against opening up remote work post-COVID, hoping to return to the pre-COVID 2 days per month. In a post-COVID software development world, this feels like an archaic position, and the reason I'm on Indeed.

I work in the tech support division and I am very satisfied with my position. I had an excellent training period and my manager always provides solid support. I can foresee myself growing in this company as it seems like there is opportunity in many directions. People can feel accepted as a member of a team and the sense of community persists year-round. There is also plenty of resources available for community outreach, personal development, and off-hours activities. My only complaint is that my schedule requires a Sunday shift but that is typical in the tech support world.

The company's mission is to "Create Reading Happiness", and everyone there is absolutely passionate about it. There's really some great work coming out of that place. The CEO gets pretty single-minded when he has an idea, which can stand in the way of the overall company goals at times. The recent acquisition by Rakuten has brought about some organizational improvements, but they also seem to be continually tightening the reigns.

Top Job Titles	Average Salary
Account manager 3 salaries reported	$48,333 per year
Software engineer 3 salaries reported	$84,000 per year
Compensation specialist 5 salaries reported	$86,000 per year
Team leader 4 salaries reported	$97,250 per year
Systems administrator 1 salary reported	$90,000 per year

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