caregiver

resident assistant

activity assistant

cook

dietary aide

Oak Park Place

I’m fairly new with the company located in Menasha WI, and I’m hoping my review will be not be taken lightly and some useful information can be passed on to help this company make the changes it so desperately needs. 
 My first day of training consisted of me following a dietary staff that wouldn’t say two words to me. I would ask questions to try and understand what this employee was doing and I would receive one word responses. This employee did not appear to  like her job or it could be she lacks overall common knowledge of training etiquette. Either way I took it upon myself to ask another staff to train me. The staff that did take me under her wing was polite, helpful and shared that she had that same experience I had with the first employee who I was “training” with. 
My job is on the go but can be done very easily with time management and great team work.  However, the employees that are not willing to train new employees with professionalism are the same ones that come in for their shift with zero work ethic, overall lack of professionalism, cause conflict between staff and managers by gossiping and makes the work environment completely hostile. 
 I’ve met some very compassionate caregivers in my short time here, you can see they love the job and are there to serve the residents with dignity and respect. That is the 5% of the staff that work as CNAs/Caregivers/ARMs. The other 95% swear to other staff members about staff members in front of the residents. The eye rolling when a resident is asking for help, the apparent 
“ I hate my job but this is a check” is the overall vibe you can see and feel when you witness staff on staff/resident interaction. 

My intentions is stick this job out as I do enjoy my work, it’s fast paced, I feel good about the quality of work I put in, and I do enjoy seeing the residents and trying my best in the  short interactions that I get, to make a positive impact on their day. I’m hoping changes can be made so that team work will be applied, hostile employees will be redirected or let go, and the staff that comes in as new employees are given a welcoming environment they want to thrive in. 

I was a very happy employee right up until the Director Of Housing left.  Once she left everything fell apart. When she was there I was praised and encouraged every day. We had a program where w could earn tickets for good performance and I received over 30 of them based on my performance and care for the residents. Once the DOH left I was treated like I was the worst employee ever. The scheduler completely turned on me and made me feel like I was a piece of garbage. She would go to the company nurse for every little thing. I was reprimanded.over the phone by the Company Nurse for something I clearly didn’t do and when I tried to explain to her that I wasn’t involved she literally hung up on me and within 30 minutes me and my daughter-in-law were suspended pending investigation. My Daughter-in-law had nothing to do with any of this but she was also suspended because she rode with me. We were both cleared of the matter and returned to work the next day but we both entered the building feeling like we were targets. And that we were! The Nurse did apologize to me the next time I worked but my spirit and joy was already shattered and I spent the next 6 weeks working in fear of doing something wrong. I was still happy to go to work because my residents meant  the world to me. They were the reason I went to work everyday. I was terminated because of hearsay. The HR director didn’t even take my explanation into consideration. He just fired me, again over the phone. I could write pages of things about the place, some good, others bad but I will stop at this. I loved the residents like they were my family and will miss them. The Management and now former co worker not so much. 

I can't speak for all locations, but the Wauwatosa location needs to seriously reevaluate the way they run their business. The CNAs lack professionalism and quite frankly maturity in general. They're disrespectful towards residents and other employees(constant arguing and fighting).Due to the low wages, rude management/workers and the long hours, Most people only last 20-30 days. Within a three week time period, a total of 5 people have quit or have been fired just from the dietary department alone. There are people that come to work with attitudes, people that refuse to do their job(this includes a couple of managers), people having inappropriate conversations around the residents. Lastly the main reason I left is because I refuse to work in an establishment where I have to questions one's morals and ethics. (Oh, I must warn you pay is actually 9 an hour), the manager I originally spoke with lied straight to my face. That should've been the first red flag. I, fortunately, did not have to see a good, hard working manager whom put 100% into everything she does leave the building sobbing because they decided to fire her. Not only did she get fired, she had to witness her replacement strut in in the midst of receiving the devastating news. This entire situation showed me everything I needed to know about this establishment. 1) The director sees each and every person working there as disposables. 2) There is clear favoritism within the company and if you get on one of the favorites bad side you too can be without a job(the reasoning behind her termination is quite comical). 3) They will smile in your face, while plotting to get rid of you soon as they find a replacement.

I love coming to work every day. I stay busy between doing my desk work, helping the aides when needed and tending to the residents needs to make their day go just a little bit more smooth. I have learned to man up, come to work do what needs to be done and leave on a good note. These residents need our help and support some more than others, yet all deserve the same respect and kindness. I also work on the floor as well as at the desk. Working with these residents has opened my eyes to how life will be for young woman like myself in years to come when i can no longer help myself to daily living activities. I love all my Supervisors, they are very open to working around my hectic lifestyle, and dealing with being a mother of a young boy with little family support. The ARMS here at oak park are improving, there are stilll a few ARMS that need to understand the concept of actually being a manager and what the position actaully intails and speaking to the employee with dignity and respect. The hardest part of my job is to balance out the floor work and the desk work and try to keep them seperate from my home life. The most enjoyable part of my job is seeing how extermely happy I can make my resident with just a simple hello how is your day?.

Nepotism runs rampant. Good ole Boys Club in that if you go along with all the craziness and don’t make waves, you’re in! But stick up for yourself or your fellow co workers, then a target is placed on your back! CEO hires managers but does not allow them to make any decisions without his approval . Seems like a great place at first- newer building, free lunch 1 x month, fitness benefits and lots of promises. The  longer you are there , the more you see the dysfunction-Pretend to care for employees to your face but stab you in the back. Keep terrible employees while let good, hard working employees who really care about residents go. Residents are great but feel badly for them as not much accountability for staff to follow through on their jobs. A toxic environment that has harmed many very talented and dedicated professionals- knocking them down and stripping them of their clinical decision making! Patients become money makers instead of people, not doing what is ethically right but only what insurance will pay for! Really difficult because you love the Residents as well as your co workers but upper management really taints the place!!! I haven’t met someone who left that regrets it!!!!

I worked at OPP for 7 months and fell in love with my residents they were the reason i stayed so long but the management is absolutely terrible. The staff doesn’t care about the residents because they are over worked and Under paid.Management always talks about the residents safety but never staffs correctly so that they are actually safe they expect you to be super humans. The turnover rate is ridiculous there are barely any employees left. I was med passer and did all of the regular duties of CNA which included heavy housekeeping, serving dinner, cleaning rooms & giving showers when families demanded and all other cares. Memory Care Units are left with only 1 Staff at almost all times with residents that already need one on one assistance 24/7. There is no teamwork and no one wants to do their job which is why i quit management don’t take your concerns seriously until you are just fed up and walk out. There is nothing but favoritism there and i wouldn’t recommend that my dead grandmother be there even in her casket! Although i will truly miss my residents my time had to come to an end due to the daily stress brought on by a poorly paying and careless unconcerned company.

I was very Pleased with working at Oak Park Place, the environment was pleasant and the residents made me happy that i came to work everyday. I thoroughly enjoyed my time at Oak Park Place and would recommend it to anyone who asked me about it. I learned a lot of the different aspect of healthcare, including being trained in Med passing and had further training in Dementia And Alzheimer's Care which made me more proficient at my Job. My Co-Workers were very pleasant, it was a great team effort that was put into making everyday memorable for the residents there.The hardest part of the job were the hours in which they required weekends and call ins, which having a child was an inconvenience but i did what was necessary while i was employed with the company. The part i most enjoyed about the job were the outings that i helped coordinate and while i was employed. The residents really enjoyed leaving the building to go in the community. We had two very memorable outings while i was employed, one was to the Circus World Museum and the other to Devils Lake, both outings were a hit with the residents.

Facility is very nasty. Caregivers are lazy, you wouldn’t even know management ever exist if it wasn’t for notes in communication, that’s how involved they are NOT with the facility. 80% of residents have bed sores or rashes that was obvious cause by neglect. The other 20% has to sit on the toilet with old bm stuck to it because they never get their rooms cleaned or even get checked on. Turnover rate is ridiculous they loose caregivers, residents, nurses and dietary aides more than any place I have ever seen or heard of and a lot of it comes from caregivers being hired and never receiving proper or any training, the environment itself or lack of support from management. I wouldn’t put my dying turtle in this place let alone a actual human. Untrained caregivers delegates other caregivers on med pass which is illegal and why residents receive the wrong meds or never receive any at all. Pills found on the floor daily. Meals are smaller than a childcare portion or either uncooked or just plain unpresentable but the residents still are forced to to eat it or starve. I don’t know when the state will finally close them down but I pray for the safety of every resident in that place

The campus is beautiful and well-maintained. 
However, the overall environment is very dysfunctional. The owner/CEO is a micro-manager who will not entertain any new ideas and will not trust the team to do their jobs. People who work there seem discouraged. No one listens to the nurses: why pay for a new pool and a garden room when we don't have functional phones or computers for the nurses?
Lots of turnover in management. Even when new ones or good ones are hired they don't stay long. We have ridiculous in-services over and over. There is no mandating but nurses and CNAs are often asked to work extra. Management (Administrator and nurses) do help sometimes so that part is good. My co-workers are great and supportive of each other.
I have not had a job NOT offer direct deposit in years. Very inconvenient. It's like they enjoy making you come in every two weeks to beg for your check.
Pay is average for the area. Not the worst but definitely not the best no matter what the owner thinks.
I enjoy the residents and my co-workers.
Overall, the job is ok. Not special. You could do worse, but you could also do better.

The mission at Oak Park Place: Customer Service.  What I got? Complaints from every single family about the disappointing level of care and service that was provided there.  I worked as a CNA there, nothing will take away my compassion for provided good care to my residents.  But when management  waves away complaints from families about poor care, there is something wrong with that picture.  I no longer work for that company.  I was hired at full time, never got it although I was able to pick up hours in madison to make up the difference. I asked for a transfer to a full time night shift position.  Didn't give me that either for reasons that didn't comply with the employee handbook.  If you set boundaries with management, they no longer cared about you. Once you wouldn't work yourself to death for them, you meant nothing to their cause.  I would never recommend anybody to work there or have their family member live there.

Top Job Titles	Average Salary
Caregiver 115 salaries reported	$17.78 per hour
Resident assistant 5 salaries reported	$18.05 per hour
Activity assistant 28 salaries reported	$15.98 per hour
Cook 13 salaries reported	$16.94 per hour
Dietary aide 14 salaries reported	$15.16 per hour

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