teller

intern

personal banker

commercial lender

underwriter

OceanFirst Bank

The company’s refusal to offer hybrid or remote work options to ALL staff is one of its biggest downsides. Only certain people in specific departments are allowed any remote flexibility, and the criteria are unclear and inconsistently applied. This creates an environment that feels unfair, outdated, and out of touch with modern workplace standards.

Leadership talks about valuing work–life balance, but the policies don’t reflect that. Many roles could easily be performed in a hybrid format, yet employees are required to be on-site with no explanation beyond “policy.” This lack of flexibility affects morale, productivity, and retention, especially when comparable companies offer more progressive options.

If you’re looking for a company that supports modern working conditions and treats employees consistently, this may not be the right fit.

High workload with insufficient staffing
Little to no flexibility
No hybrid or remote options for most roles, even when the work could easily support it.

I am a part-time employee, so I arrive at work later in the day, as I am the "closing teller". I set up and sign on to my computer and all programs in a timely fashio, and begin to help customer's with whatever transactions/questions they bring to me. If the customer has a problem that goes beyond my knowledge I refer them to one of my supervisors for help. There is a great dynamic and chemistry with all of my co-workers at the bank, I am lucky to work with an amazing group of ladies. My management figures maintain a phenomenal work relationship with all of the teller's and are very understanding, fair, and flexible with any and all situations. The hardest part of being a teller is realizing the limitations to multi-tasking! Often I find myself performing two to three different tasks simultaneously, and need to refrain from starting up another task. The most enjoyable part of my job is my daily interaction with my customer's, and the relationships I have built with those who visit regularly over the years. Overall being a teller has been a very rewarding and enjoyable job, and the Bank is a workplace at which I am happy to be employed.

Employee for over 6 years. The best decision I ever made was to leave the company.  They take advantage of a system that allowed them to keep employees as temps for years and not pay them for PTO, holidays, and heath benefits.  The worst pay check, EVER, it's laughable after seeing first hand what other companies pay.  Your tasks and requirements of the job will grow enormously and you will see only pennies as an increase in salary at end of year review.  Overworked, under appreciated, Unfairly treat employees.  Don't get me wrong, not all management is awful within the bank, but there's an overwhelming amount of terrible bosses.  no employee has value, you're a nobody here unless of course you know someone or a schmoozer or you work your way up because your a hard worker but you will still get paid dirt so is it worth it?  you have to give respect to get it.  I respected ALL aspects of the job for years even though I wasn't being respected as an employee.  I earned my respect, which is why they never let me go even when I stopped entirely respecting them.  They never earned mine, which is why I left, even though I truly loved the job I was doing; the environment, the treatment-not worth any of it.  GO anywhere else.  your sanity, stress level, wallet, and health with thank you.

The company could not maintain any stability with branch applications. On multiple occasions I spoke with branch employees that were completely fed up or in tears over the amount of problems they faced on top of dealing with customers. Branch employees were dealing with so many technical issues that they couldn’t do their jobs.

Management never had an answer. The only thing they seemed to be concerned with was keeping the call abandoned rate down so it looks good to shareholders. They either didn’t care about resolving problems, or just didn’t know how to. We were actually told by management, in multiple meetings, to stop spending so much time on the phone trying to resolve issues. Never heard something like that before. This was their attempt at “helping” the situation. 

The impression that I got was the bank didn’t care about the branches. Switched them over to different software, which astonishingly was worse than what they had previously, and they just have to deal with it because that’s the job. 

Just a really poor, sad, frustrating experience and I wish I could take the time I spent working there back.

I won't go into specifics, but working here was a nightmare.  Management had unrealistic goals they set upon you.  They are expanding way too fast, and making employees work way over their shift. (This wouldn't be bad if there was overtime, but when you are salary, that doesn't exist.)

Management would do nothing but yell at you if you didn't hit their unrealistic goals, and they look on you with a microscope when you are working.  The managers (at least in my department), were micro managers.  

We were severely understaffed, and people would make mistakes (as they were rushed with their work, overwhelmed, and working (sometimes until 9:00PM at night), which would cause even further yelling. This would eventually lead to being reprimanded.

When employees would do an excellent job, or go far above and beyond their goals, they would not be complimented or even recognized for their work.  

DO NOT WORK HERE.  Even though the benefits and 401K, and stock options are there, it is NOT worth it. 

This was a back office position, not a branch position in this explanation.

The pay at this customer care center is fair and competitive for the role, which is a positive aspect of the job. However, there are notable challenges that affect the work environment.

Supervisors seem underprepared to handle their responsibilities effectively. There is a noticeable lack of maturity and professionalism in leadership, which creates unnecessary tension and confusion among team members. It feels like many supervisors have been promoted without adequate training or support to develop the skills needed to manage a team successfully.

The workplace could greatly benefit from additional training programs focused on leadership, communication, and professionalism for supervisors. Improving this area would likely foster a more cohesive and productive environment for employees.

Overall, while the job has its benefits, such as fair compensation, the shortcomings in leadership and professionalism make it a less-than-ideal work environment.


This job I loved in the beginning. It was too good to be true. Slowly it became a miserable experience. Unless you're a supervisor favorite you will have a tough time. Hours are later , but breaks are sufficient. Pay is decent , benefits are ok. Working every other Saturday is not fun, but working from home is great. Management scores at least 6 calls a month when you are a call center rep. They nit pick at every last detail. Mere silence will knock 15 points off. Forgetting to verify contact info or ask do you need any more help today will knock a bunch of points off. They will say ask questions ! Yet when you do you are told to research a knowledge article and use your tools. This makes asking a question very uncomfortable. If I could go back I would have never worked here at all. I am looking to leave ASAP. 

When OceanFirst Bank opened in 1902, our founders believed in supporting and growing our local community. Children are learning the importance of saving with OceanFirst KidSaveSmart accounts. Newlyweds are buying a first home to start their families with an OceanFirst mortgage. Families can finance the education of the next generation with a home equity line of credit. And people secure their future with OceanFirst accounts that help them to prepare for retirement.

With branches conveniently located throughout Central and Southern New Jersey, there's always an OceanFirst banking expert close by, ready to lend a hand and help you realize your dreams, during every stage of your life.

The company had misguided management. In the time I’ve worked there, 13 people have been fired, or quit. The job culture is abysmal at the time of writing this review. The bank is growing so rapidly that no one has time or resources the proper way. Management believes do it now instead of thinking first before. This causes issues in finishing projects and personnel morale.
Management is uses scare tactics to use against their employees to keep them in check but also play buddy buddy. The work life balance is way off. You will be expected to work overtime and weekends with no kickback. This wouldn’t be so bad but hourly flexibility is non existent.

On a typical day my co-workers and myself would show up to work at eight-thirty and set up the bank for that day. We all made sure our drawers were correct. We opened the bank drawers at nine and proceeded to help the customers. I personally worked drive thru and would also help with lobby when needed. That was my typical day. However on occasion some customers were much ruder than others. The hardest part about that is holding your emotions in and understanding that maybe they are not directing their anger on you per-say. Then there are wonderful customers who bring you gifts and food. The best gift I've ever received was a bottle of wine.

Top Job Titles	Average Salary
Teller 12 salaries reported	$44,667 per year
Intern 5 salaries reported	$21.00 per hour
Personal banker 2 salaries reported	$25.00 per hour
Commercial lender 5 salaries reported	$171,040 per year
Underwriter 3 salaries reported	$77,048 per year

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