medical assistant

dermatology assistant

patient assistant

podiatrist

registered nurse - oncology

Ogden Clinic

As a medical scribe, a typical day is getting to the office before the provider to be sure you have any information you need for the patients for the day. Throughout the day you follow your assigned provider into their appointments and catch all important information from the patient and provider interaction. After all the appointments are done you review the notes for each patient and review to be sure you caught all all valuable information, make sure it is all correct, and that everything is in the correct timeline and flows well. Management is incredibly kind and constructive. The providers are incredibly respectful to everyone on the team. I have seen in some environments it feels everyone "pulls rank" (ex: if you have more education than someone or more time in a role than someone else they think they're "better" than you). UHO [utah hematology oncology] is not like that at all. Everyone works together well. Everyone respects what each person brings to the table and that no matter where you are in the healthcare team you are important and valued. I believe everyone is compassionate and wants to have a good work environment. All of the team leads are so nice and compassionate. They provide excellent feedback so you can be successful in your role. Workplace culture is very fun. Everyone has a good attitude while we are doing our jobs. It feels like all departments work together from time to time for different reasons. I believe the hardest part of my job is just making sure I am keeping up with everyone on my team. I want everyone on my team to be successful and do not want to hinder anyone's success so I want to be sure I am pulling my weight properly. The most enjoyable part of my job is patient interaction, learning from the providers, and honestly socializing with everyone who works at UHO. 

p.s. ALMOST (not guaranteed) you get free lunch every day so that's definitely a bonus!

I was a cash poster for almost a year before I was laid off. I was eligible for FMLA for my son and they knew this so they after my one year so I could apply I was let go. The hr staff is very unprofessional. They let receptionists transfer into that position with no experience because they don't pay very well they don't get a lot of outside interest. I was always upfront and honest with them and then they just used that against me with unemployment to try to make it seem like I asked to be laid off. They messed up on my check over 3 times for a large amounts and would make me wait another payday to fix it. I also was receiving daycare assistance so they had to fill out those forms for the state. They always put I was making way more then I was and would refuse to fix it. I would have to wait and do a review to prove I wasn't making that amount to have everything readjusted by the state in the meantime having my family suffer financially . I was one of the few that made it past my 90 days but I can't even remember how many people got hired and fired in the office after weeks on the job. They will fire you over anything. I also have never worked at a healthcare company that was more focused on revenue then the care of patients. They did everything they could to not let medicaid patients go there even though some of the insurance companies paid the same as medicaid and they were welcome. They are also quick to send patients to collections and have a lot of their own rules they make up to keep patients who have owed and paid it off, out. Almost all the jobs there pay nothing and they expect a lot of responsibility out of you for it. I would never work there again mostly because of the hr office. I don't have time for the lies and games. I go to work to get a paycheck. And the headache they gave me was not worth the pay.

At the  call center, how dare I, business office as they call it; I would take calls, set appointments, submit prescription requests. I answered phones for several locations.As schedulers we are to remain in out area, are allowed a 1 hr lunch, 15 minute breaks depending on the shift length. On Mondays, the most busiest day, we're practically glued to our seats & only get a 30 hr lunch. We are allowed 12 minute max idle time mainly for bathroom usage since the 15 minute breaks take that much time waiting to use the bathroom. The business office needs more bathrooms, also there is some unfair sexist rule about bathroom usage; women can use the men's room if needed.  There is awful burnt coffee & overly concentrated hot cocoa in the break room. 
At the business location nobody in the office truly enjoys their supervisor post stirring, lewd mouthed, rumor spreading, employee medical record office sharing, manipulative liar. Although some of what she does works against HIPPA , Workplace Harassment & many other employee regulations, these are all the main quality skills she puts to use through the day, and most of the day when her boss is not in the picture.
As an employee don’t try to question her sometimes false authority or she will send you to her boss’ office to look like you’re just trying to overly squeaky wheel her boss.
Other skills include: throwing employees under the bus when pressure is added to her for lacking productivity in making herself look like the more productive employee, even going as far as firing them after blaming them so that they don’t get to speak the last word in a legitimately debatable situation.

Ogden Clinic may be a great place to work for if you’re trying to gain experience and go to school at the same time. They are very flexible and are willing to work with your schedule. That being said, the workload is not worth the pay. They expect you to meet unrealistic goals, and if you cannot reach those goals every month then you miss out on any potential bonuses. They disregard any attempts/suggestions to improve the workplace and don’t value their employees, unfortunately. And taking phone calls every day can be intolerable on top of all the other job duties. The pay is less than fair as well. I’ve been there for 5 years, and only went from $10 to $11.75 even after a great annual review every year. Someone I know has worked there for 20+ years and only makes $16.00. I even had to take a pay cut to switch to a different department after two years of working there. If you are looking to get a job to help pay some bills or for some extra cash, then this is a great place to start. But it is definitely not a long term career. I had to resign because I financially could not afford to work there anymore, especially with how crazy expensive Utah is getting. I loved the job itself, but the management and the way the company handles their employees is poor, unfortunately. Literally had the best co-workers though! 

They do not work with you when you need to make changes in your schedule. Realistically you are taking anywhere from 80 to 120 calls PER DAY and at least 70% of those calls are angry patients. You will go home everyday drained and not wanting to speak with anyone else. The job is exhausting and you get paid less than an Arby's worker or Target employee. The medical assistants will either ignore you or be passive-aggressive about any question you might have. Your lunch breaks likely will be only 30 minutes. If you are ever in a patient's chart note for more than 2 minutes you are put back on the call line and must take the next call even if you aren't completely finished with the last note. The management definitely picks favorites. (Even when they don't do any work!) There are constant changes being made to doctor's schedules, what insurances they do or not take and when you are taking at least 100 calls a day it is easy to make a mistake once or twice. You will only ever be told what you are doing wrong by your manager and not what you have been successful at. The only good thing about the job was the other employees, but after a while they often leave to better workplaces as well. 

My typical day at work included scheduling patients for surgery as well as pre-op and post-op appointments. I also scheduled MRI and CT appointments. After scheduling a patient for surgery, I would put together their surgery packet which included their history and physical, imaging, post-op medication, post-op exercises, and post-op instructions. I coordinated with insurance companies, workers compensation, and surgery centers to ensure no issues with patient's surgery. 

I learned how to do everything that I have described above. I also learned how to multi-task, stay organized, and be detail-oriented. I became good at working with my co-workers.

The workplace culture at Ogden Clinic is fantastic. My team and I did anything we needed to to "get the job done." Everyone got along and stepped up when they needed to.

The hardest part of the job was adding on urgent surgeries that needed to be approved by the patients insurance. It is not easy to get a surgery approved within a day or even a few hours.

The most enjoyable part of my job was being in the medical environment. I liked watching patients leave happy because of the results they achieved.

If you are applying for the call center do not do it. Here is why when you get hired them make it sound like it will be a walk in the park. That is just not true. You will take around 500 calls weeks but if you mess up on just one of them your manager will be sure to let you know and make you feel like it is the only call you took the whole week. With that management does not care about you, you are just another body to them. All they care about is that you get your hours take calls and nothing else. They also expect you to always be on call and take no personal time, while management will sit at their desks and do nothing their whole shift. There was one time I had a mom make 6 appointments for her children and medication request. When that happens after the call I was set to not ready and was finishing up these tasks. Naturally this should about 5 minutes. 30 seconds into completing the tasks my Manger had kicked me off of not ready and another call was coming in. Overall do not apply they do not care about you at the call center go any where else. 

The CFO and management admit that the pay is lower than other competing companies, but they believe the work environment and treatment of employees now than make up for it. I was made aware of the pay going in and was okay if that meant a pleasant and caring company.

Unfortunately, benefit forms were not clear at all. Me and the other new hires had questions because the wording didn't make sense, so we talked with our trainer who said she didn't know much but answered what she thought. As a result, I was enrolled in health insurance I did not want/need when I only wanted 401k and was interested in an healths savings account if I qualified. I selected "no" for United Health Care insurance. I already have health insurance with my parents. 

2 weeks later, I received an insurance card and my trainer thought it was probably just my HSA. I checked in with HR just in case, and they said I'm signed up for health insurance and they won't fix the error on Ogden Clinic's part. So now I'll have $300+ deducted from my pay monthly. DON'T fall for their "we care" spiel because they don't.

Just like anything things and people have there days where things are just not going well. But there was a co-worker that was manipulative and very cunning. She flat out told me that she was going to get my time slot if I didn't come to work on time more often. Oh and she made it happen. She was manipulating the manager for the receptionist at that time, but also too. That manager didn't believe me in what I was telling her and I was trying my hardest to have a good attitude about the situation. SO what happend was is the co-worker got my position in my time slot and I ended up having to float to all of the clinics. That was my only option that they gave me unless if I wanted to quit. So since that time forward I have lost all respect for the hire ups in the company and also I will NEVER refer anyone to work there because of the stuff that I went through. I wouldn't want anyone to go through that like I did. Hopefully they have changed for the better as a company in whole.

What is the best part of working at the company?
In-house referrals is the only thing

What is the most stressful part about working at the company?
The organization currently prioritizes short-term profitability over employee retention and wellbeing. There is a significant misalignment between performance expectations and the compensation structure, leading to a culture where staff feel undervalued and easily replaced

What is the work environment and culture like at the company?
There is a noticeable lack of managerial support, which has led to widespread employee burnout and unsustainable workloads. This environment has significantly impacted staff morale, making it increasingly difficult to maintain a productive and engaged workforce.

What is a typical day like for you at the company?
Very long and draining without any satisfaction.

Top Job Titles	Average Salary
Medical assistant 113 salaries reported	$16.09 per hour
Dermatology assistant 27 salaries reported	$16.10 per hour
Patient assistant 18 salaries reported	$15.75 per hour
Podiatrist 7 salaries reported	$16.25 per hour
Registered nurse - oncology 3 salaries reported	$31.18 per hour

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