senior universal banker

teller

branch manager

teller supervisor

assistant vice president

Old Second National Bank

The schedule was good, 8:30 am to 5:00 pm.
I learned different aspects of the home loan process, this complemented the knowledge I had from my previous employment. Our department managers/ supervisors created their very own 'point' system, that no one else had or knew about within the bank, this system wasn't very partial for the employees and created a lot of friccion with management.
My co-workers were very good, there's always an exception, but we learn to live with it and always work as a team. The hardest part of the job was not being able to help a customer, try hard to find a solution to their problems and if I couldn't, then make them understand that we don't make the rules, we were jut making sure we all follow them. I enjoy customer service, satisfying customer requests and/or answer their questions, show our customer that we, the bank, were doing the best we could to help them in any way possible, following the bank's policy and tending to their needs.
I think that was a rewarding experience.

Typical day at work - go in and open the vault and bank, process  night drop payments in a timely manner and then open the bank.

Went to a week long course for new tellers, working at a bank was totally different than working at a credit union.

The management team made you feel very comfortable and were there to help with any issues.  Great people to work for.

Kind of laid back as long as you completed your work  there were no issues.  Friendly atmosphere, great rapport with the customers.

Hrdest part was when the bank wasn't busy, it made for an awful long day.

When you came into work, it was like we all were a family.

A typical day at work was daily balancing and adjusting errors to customer's accounts. Research and debited and credited customer accounts as necessary. What I learn is to be cross train on different areas of the department. Co-workers were always generous with each other. Whenever one of us would finish our job duties, we would ask around and see who needed help. Hardest part of the job is having a customer very upset that their deposit was not posted into their account. We don't blame others for their mistakes, we just apologize for the error and need to do the research and post their depost as soon as possible. Most enjoyable part of the job is always being challenged.

A typical day opening is comming in at 6:45 Am until 2-3pm. Processing customers paytments and deposits as well as organizing money and lifteing coin bags. Processing western Union transactions as we are a represenative of the Western union company. 
I learned how to handle money, have greater team work skills, and manage difficult customer situation. 

The hardest part of the job i having to work sundays and holidays when all other financial intitutions are closed. 

The most enjoyable part of the job is woring with my Co- workers and some customers. 

we also earned a bonus and free food if we mey our goals of having customers open accounts.

The team in charge of Customer Service are horrible and make working there miserable and stressful. Completely unsupportive of new parents and are constantly micromanaging. Managers are extremely rude and lazy and offer no type of support to their staff. Will threaten and instill fear in employees constantly. Especially the team at North Aurora, stay away and don’t waste your time and risk your peace and sanity! It is very sad the corporate and hr make it feel so political and HR is especially extremely unfair and unsupportive.

Old Second allowed me to challenge myself and provided wonderful opportunities to work my way up in the company. I started as a non-officer position reporting to the president. I took on additional responsibilities to enhance my position. I was allowed to manage a group that were in the same administrative assistant positions. I was secretary to the board of directors and I had access to highly confidential information. I was promoted to Assistant Vice President. It was do to family issues that I had to retire early.

I was a Teller Supervisor and have worked in this role at another bank previously for 14 years until the bank closed. I have worked at several banks in my life. Old Second was the worst experience all away around. My manager and regional manager were not supportive at all. They would not let me deal with issues and there were a lot. Therefore, it just got worse and worse. Tons of turnover, you were told you could have a day off and then they would tell you that you couldn’t. I was told that I would alternate Saturday’s with the branch manager and that didn’t happen either. I would never recommend this place to anyone.

Typical schedule was 10am-7:15pm. I was often left with one other teller in the drive thru however the commercial window was separated from the regular lanes and I was on my own even on Friday nights when everyone is cashing their paychecks. Averaging about 10 cars between my two lanes. This place had turn over left and right, nobody lasted a year when I worked there. Management was a joke, obviously favoring the lobby employees. Training lacked actual training. We were even told we should wear makeup to improve our appearance. I spoke to HR only to be fired days later. Coincidence?

First off management sucks! They don’t care about there employees that work for them. They rather bring outside drama into work. And worry about there personal life before business/work life.  Didn’t get trained on the position I applied for. Took a step back in my career working here. Manager is lazy and sits at her desk all day and bs to customers. System is outdated, I feel like I was in a time warp here felt like I was working for a bank in 1950. Get with the times OLD SECOND!

What is the best part of working at the company?
This company cares for their employees.

What is the most stressful part about working at the company?
Working far from my employer. Traveling more than an hour to get to work. 

What is the work environment and culture like at the company?
Everyone is great with the co-workers and customers. 

What is a typical day like for you at the company?
Come in and salute everyone with a smile. Leaving with a smile.

Top Job Titles	Average Salary
Senior universal banker 67 salaries reported	$23.24 per hour
Teller 47 salaries reported	$19.30 per hour
Branch manager 6 salaries reported	$28.02 per hour
Teller supervisor 9 salaries reported	$23.35 per hour
Assistant vice president 10 salaries reported	$118,025 per year

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