customer service representative

general manager

recovery specialist

assistant manager

branch manager

Omni Financial

Omni is undergoing  change in leadership and workplace mentality/focus and it is very evident that they are moving in a direction that aims to be adaptive to a 21st century market. Processes are moving faster and more intuitively, and they are embracing technology at upper levels of the company. The work/life balance and overall morale is truly incredible; better than any workplace I've seen. In my position, I am able to be creatively flexible, which is a huge benefit. Though I didn't have a passion for serving military members when I started, I like working for a company that has a strong sense of values, and have come to find myself aligning with those values. I have a great deal of respect for my manager who does not micromanage at all, he really trusts me as a professional. Deliverables are more important within the company than things like precise timekeeping and strict dress codes, though those are still requirements. One thing Omni really needs to embrace is remote options for work, which are very difficult to come by here. They also have a very strange culture regarding pay that does not seem to be changing. Although I am happy with my pay, they definitely pay below industry standard. Further, if you are seeking a raise or promotion, you will be expected to do the increased work before receiving a raise to prove yourself, rather than get the raise and increased workload at the same time. A lot of requests for raises are obfuscated by directing employees to a bonus structure that is not as in the employee's control as management would like to imply. Most concerning, there is a huge effort to prevent employees from discussing their wages, which for any company is a glaring red flag. Overall, despite my concerns with the pay culture, I would highly recommend Omni as a place of employ and business and hope to grow with the company.

At best management is cold and unconcerned about their employees, especially those with young families. During my time it was apparent that building your location’s portfolio was management’s primary and only concern. You are just a placeholder in their eyes, hence their retention issues. 
Salary is low but they will talk all about bonuses, which management can/will take away as they see fit. According to my District Manager I would only be able to earn a bonus 6-8 months of the year not 12 months as I was told during the interview process. 
Benefits are there but they are unaffordable and out of reach. Health insurance is not affordable for even senior level employees. There are blackout period in which you are not allowed to take leave and if you don’t use your leave you will lose it. 
The executive staff is self absorbed and live to brag about themselves. One executive is especially impressed with himself and has an affinity to name drop people he does not know. 
Do yourself a favor and steer clear. 

There is no opportunity for advancement. You’re a customer service rep and most of the managers haven’t done the job you’re expected to do. The work/life balance is terrible and they expect you as an employee to put your whole life on the back burner to work there. They say that part time hourly workers schedules are flexible but then give you so much trouble if you don’t work enough hours to their liking. The managers are all sneaky and shady people who will literally hold everything over your head so when it comes time for a raise they pull up something minor from a year ago and say you don’t deserve the raise. Not a good company to work for AT ALL! 

It's like a revolving door...The pay is not reasonable, management will not work with employees even after they have agreed to do so...They prefer to hire military spouses or military affiliated personnel however if a spouse is deploying or leaving its like pulling teeth to be able to take your spouse to green ramp.  They play office favorites.  If you don't rate them fairly or good on the exit interview they nonchalantly tell you that they will not give you a reference on your next job.  They are always telling the employees how they can be "let go" at anytime so there is basically no job security. I'm not even going to get started on the practices they follow to collect....I'm pretty much still surprised they haven't been shut down.  Working at Omni is something I will never do again.

A typical day consists of talking with customers and getting documents, or helping them with questions about their account. You learn how to multitask and follow a checklist to be as efficient as possible. The hardest part is when you have multiple calls coming in simultaneously while working on other accounts and trying to balance working the accounts vs. customers calling back about their account. The best part is when someone brings in breakfast or when you can help a customer get all of their documents sent in one go. Management is usually helpful and understanding as long as you are doing what you are supposed to be doing you will do well. The got is not difficult, but you will be doing almost the same thing every day

I’ve worked at this location for over a year.. I can honestly say this is the absolute worst place I have ever had the misfortune to work. You’re starting pay is $10.25, not $14. After a year your pay is SUPPOSED to make $11 but to be honest you probably won’t make it through the year. Extremely hostile. No one cares about your well-being, or personal life. You might have a customer or two, sexual harass you or cuss you out, but don’t except help from the only other man with authority in the office (general manager) he will probably tell you he doesn’t have the time to deal with it. The stress and abuse you will endure is not worth the money or time. I can’t tell you how many people have quit or gotten fired within the year I was working there. It seems like 6 months to a year the entire staff will quit or be fried for some ludicrous reason.

over worked and underpaid
Management sucks 
Time clock pinchers
Will not pay u for all hours worked 
Stressful when upper management calls
Manger makes u feel uncomfortable 
Communication between departments as well as other offices is terrible 
Accounts and policy's change frequently making it hard to do work
Policy's contradict other policy's 
Vacation time is your paid time off
Requires coming in on Saturdays 
Not flexible 
Not understanding 
Cares more about the money than the employee
Never shows appreciation for employees 
You will hear more negative thing about ur self than positive 
Omni loves drama 
No Parking  area for employees 
Upper management will not take in account the things they done wrong will shift blame to other people 
Customers are very difficult 75% of the time

My personal job requires me to support our west coast offices until 6PM PST.   This requirement has me coming to work at a very enjoyable 9AM with a day to day schedule that is busy enough to keep me interested but laid back enough to allow for breaks and lunch.   The best part of Omni is the contact I have with employees across the entire country and the positive reinforcement I received on a daily basis.   Omni is a military friendly company that values your service and the experience that you gained.   If you are looking for a quality organization Omni Financial will fit your needs.

The location I am at is a call center. The culture is  great; there is little to no drama (every workplace has "some" drama). People are friendly, outgoing and willing to help and answer questions when needed. Management tries to keep it fun and lighthearted, but still professional. Management and Training Departments are constantly updating procedures and ensure everyone is aware of changes. They also encourage employees to submit suggestions to improve processes. Benefits (medical, dental, vision and company sponsored life insurance) are good as is the paid time off. 

I was the opening employee with the branch manager, there was usually a total of 2-5 employees working at the office during the day. Worked decent hours, they were willing to work with me on hours.  The management was good but think there was a lot of lacking in training of employees.  Co-workers had very poor turnaround, saw at least 10 employees start and quit. It was sometimes very hard to juggle all that needed to be done in one month and it sometimes got very stressful. The most enjoyable part of the job was getting to issue refunds to customer's who overpaid.

Top Job Titles	Average Salary
Customer service representative 6 salaries reported	$16.25 per hour
General manager 1 salary reported	$50,000 per year
Recovery specialist 3 salaries reported	$20.33 per hour
Assistant manager 1 salary reported	$18.00 per hour
Branch manager 3 salaries reported	$52,667 per year

Working at Omni Financial: Company Overview and Reviews

Omni Financial

Omni Financial Ratings

Popular jobs at Omni Financial

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected