benefits advisor

insurance agent

sales representative

inside sales representative

account manager

OneDigital

What is the best part of working at the company?
NONE, its a toxic work environment.

What is the most stressful part about working at the company?
Over the past ten months that I was employed with OneDigital, I faced a range of obstacles that made this the most difficult workplace I have encountered in my professional career.

There was a notable absence of smiles, collaboration, and camaraderie among colleagues, and the lack of established procedures made each day feel disorganized and confusing. For my first four months, I found myself wandering the office, actively seeking out tasks, guidance, or any kind of support from coworkers. Unfortunately, I received neither training nor meaningful assignments that would have allowed me to take ownership of my work. It was clear to me that trust among the team was lacking.

One particularly troubling event stands out: when a coworker was let go without any prior warning. All their accounts were handed over to me, which did provide me with work but also left me with several dissatisfied clients and no guidance on how to manage these challenging situations. When I tried to raise these issues I was dismissed and often labeled as outbursts.

Feeling unsupported, I contacted the recruiter who had placed me at OneDigital, and they were fortunately willing to help me explore other opportunities. During this time, I noticed that new hires in the department were being provided with both training and support—resources I had repeatedly requested but never received. It was clear that if the company was able to provide these resources to new employees, they could have extended the same support to me but chose not to. Eventually, I was put on a written final warning for allegedly speaking disparagingly about the company, despite never having received any prior warning. I questioned whether my statements were truly disparaging if they accurately reflected my experiences. Instead of taking these concerns as an opportunity to improve, management seemed set in their ways.

It only seemed logical to me that if everyone is expected to follow the same procedures, existing employees should also receive the same training. Unfortunately, I was never provided that opportunity. My challenges at the company were further compounded by a direct conflict with a coworker who began collecting negative feedback about my performance and made inappropriate, unfounded comments regarding my mental health to my supervisor. These remarks were not only unprofessional but also deeply hurtful, especially since she lacked the qualifications to make such assessments. When I left the company, she was promoted to department manager, which further confirmed my decision to move on from this toxic environment.

Eventually, I discovered that my manager was planning to place me on a performance improvement plan—not with the intention of helping me grow, but seemingly with the end goal of letting me go, as indicated by comments made about my situation. It was discouraging to realize that management only considered one side of the story and did not seek input from others who worked with me closely, missing out on a fair and balanced view of my contributions. The entire process appeared biased and lacked fairness.

Filing a complaint with HR brought no resolution, as I was placed on a written final warning, despite never having received an initial warning. This mirrored my earlier experience and demonstrated that the HR process was flawed as well, providing no protection or meaningful response to my concerns.

I am sharing this honest account because I believe it is important for others to be aware of what the work environment at this office is really like. There was little structure, clients were shifted around without proper consideration, and employees were often treated as if they were disposable. No one should feel disregarded or unsupported in their workplace. I hope my experience encourages others to be mindful of the culture at OneDigital and to advocate for a more supportive and respectful environment. The way people are treated in the workplace can have a profound impact, and I sincerely hope that no one else has to go through what I experienced.

What is the work environment and culture like at the company?
very toxic and not a safe environment to be yourself

What is a typical day like for you at the company?
unpredictable and figuring out things on your own, NO TRAINING

I worked at this company for less than a year and it was easily one of the most toxic and dysfunctional environments I’ve experienced in my professional career.

A typical day at work involved trying to manage an unrealistic workload with almost no training, structure, or support. There were no clear procedures in place, extreme micromanagement from coworkers and leadership, and poor communication between departments that made even basic tasks unnecessarily difficult and time consuming. Much of the day was spent trying to figure things out on your own while navigating interpersonal conflict and unprofessional behavior.

What I learned:
I learned how damaging a lack of leadership and structure can be to both employees and productivity. I also gained a much clearer understanding of toxic workplace dynamics and how quickly things deteriorate when management refuses to address problems.

Management:
Extremely poor. My direct manager was unprofessional and retaliatory. Instead of providing support or guidance, she targeted employees who didn’t play along with the dysfunction, including placing me on a Performance Improvement Plan shortly before I resigned. Upper management was aware of the ongoing issues but failed to intervene. This lack of accountability allowed bullying and poor management practices to continue unchecked.

Workplace culture:
Toxic and poorly structured. There was a complete lack of training, no clear procedures, extreme micromanagement, and very little interdepartmental communication. Employees were often left to figure things out on their own while dealing with unrealistic expectations and a lack of support. Bullying, exclusion, and manipulation were tolerated, while competence and professionalism were frequently punished.

The hardest part of the job:
Managing an untenable workload with no training, structure, or support while also navigating a hostile environment filled with constant interpersonal conflict. The combination of poor leadership and lack of clear processes made the role extremely stressful and unsustainable.

The most enjoyable part of the job:
Leaving! The few positive moments came from connecting with the small number of decent colleagues who were also trying to survive the dysfunction. Ultimately, even those relationships were difficult to maintain because of the overall toxic culture.

The system at Healthworks encourages success! The environment is fun, motivating, and exciting. The owners, management, and coworkers appear to genuinely care about helping others achieve their goals.

A typical day consists of inbound and outbound sales calls to Medicare beneficiaries. 

You will learn about the different types of Medicare, Medicare Advantage, prescription drug plans, supplemental plans, different insurance carriers, compliance, AHIP, and sales strategy.

The management rocks! They are there to help you. They can literally foresee and prevent a problem before it occurs. They have your back. It is absolutely wonderful to work in a place knowing that the management is there to support you when you need it and train you correctly. 

The culture could not be better. It is a friendly and social environment. My co-workers are supportive and respectful. There is a breakroom with ping-pong and mini-basketball hoops.

The hardest part about the job is to make sure I keep my coffee intake to a minimum. Actually, the hardest part of the job is to keep the sales pitch simple and direct. 

The most enjoyable part of the job is working in a fantastic environment that offers top-notch benefits. I am excited to grow with the company. 


What is the best part of working at the company?
The work itself is great if you like sales.  The retirement plan and health benefits are very good.

What is the most stressful part about working at the company?
All jobs require sales.  Pay with the majority of jobs is steeply leveraged or dependent upon a variable pay program. You can be fired, or the pay plan can be changed for the new year; and say that you do not have to repay an annual draw if you miss the sale target. Even when you produce, in my experience they will also cheat you out of money on cross-sells. Do not count your final check either, even when you work hard every day.  

What is the work environment and culture like at the company?
There are too many acquisitions with a focus on fast cash, so company lacks the organizational maturity and clear rules for what and how people are paid and on what business lines.  Bear in mind that a new business line could be added with every acquisition. Employee benefits and payroll administration people are kind, but expect errors, even when they try to do it right. This company provides your clients with good work, but as an employer they are not to be trusted.

What is a typical day like for you at the company?
Autonomous. You will like the electronic and other tools available to your clients.

I’ve never worked a job I’ve hated going to in the morning until I started here.  They will say they don’t want you to scam people but put a quota and work you where you have to.  Every other company pays significantly more than what we get paid here. They will lock all your licensing to where even if you get the opportunity to work somewhere else you can’t go. It’s gotten to the point where if you get up and want to go use the bathroom management will ask you where you are going. And favoritism here is a whole other story. If they don’t like you expect a write up if they do like you. You still might get written up over things you wouldn’t expect. The micro management makes you want to just get up and leave. Because not only are you being micromanaged by your own sales manager. Your being micro managed by every other sales manager, and their managers and their managers manager. Best advice I could give you is DONT APPLY HERE if you read this. If this doesn’t help you last month we had 100 quit on the spot without a 2 week and they were only able to hire on 60 new employees for a reason. Don’t let them trick you into working here like everyone else by saying you work at the willis.

8 hour shift. 1 hour lunch. 3 start times. They track your availability (time in call and time waiting to receive a call) and need to be at a minimum of 65%. If under, expect constant messages from management. Constant micromanaging. They pay a 3rd party company to cold call seniors all day and then transfer them to us. These 3rd party companies lie to seniors  saying they can get “free” or “additional” benefits. Which is false , your job is to sell them a new health insurance plan. Management expects you to pitch a new plan every time you’re talking with a new client. These clients come on the phone frustrated expecting “additional benefits” when all your job is to switch their insurance. Most people are already on the plan they should be on. Switching someone’s health insurance for a career makes you a scum. I would stay far away from this company. I have nothing good to say about it.  Management expects doctors notes as well for being sick. Their employee insurance costs way too much as well and the plans are terrible. Stay away. 

Was told I’d make 6 figures here. The commission scale is much too low for that to be achievable. You’d have to close 100’s of contracts a month. Managers do the tests from the health insurance companies for you  to rush you on to the phones. In a field that is so dependent of honest workers doing what’s best for the customers, this place failed. I left here feeling that if a place like this exists, then the people on the other end need to be protected. When dealing with benefits for recipients of Medicare and Medicaid you must understand that you are affecting some of the most at risk people in our country. Places like this leverage the recipients ignorance and change their plans to receive a commission from the health insurance company. However all that leads to is hungry employees switching people unnecessarily to get a commission. We as a country need a new system that does not allow companies like this to manipulate the system for monetary gain. 

The company culture and people are great at this company, but the job is terrible. They also make it seem like you won't be cold calling during the interview process, but that is what you are doing about half the time. The other half you are taking in 'warm leads' which are actually people who have been called by a transfer agent and later get transferred to you. These leads did not voluntarily call and are usually very upset to be on the phone. At times I felt like situations were challenging my morals just to secure a sale. I really liked everyone I met in the company, but the job is terrible and not what it seems during the interview procees. I am also irritated that my email was terminated the same day as I left my role and now all of my licensing information is lost and I have no access to it. 

In the interview and training, they will talk this job up to be a dream. When I was hired I was brought in with 14 people and within 3 months 6 of them left because this job is so insufferable. The management is beyond pushy for sales. They expect you to blur the lines and lie when talking to clients. Most of these people are 65+ and don't understand what you are talking about. If you quit before the commission payout you won't get it. If you put in a 2 weeks notice they will fire you before the commission check so you can't get paid for the work you did. This company is extremely sketchy. If you feel comfortable throwing out morals and feel comfortable ripping people off this job is for you. They say you have a balance between home and life and they are accommodating to schedules and that was a lie. Everything they tell you in the interview and training is a lie. On my first day at the job, every agent I talked to told me to run, glad I finally listened. 

OneDigital as a company is great, however the COBRA department is a subsidiary and is run very differently. There are only 2 FT employees and 1 PT employee to handle COBRA for all clients, which leads to the team being extremely overworked and constantly pushed to its limit, working overtime often and skipping lunches. On top of that the manager is not very aware of what is going on in her department, and is of no help when asked for any assistance. I have even heard other employees say "No one cares about the COBRA team". It is sad to see the OneDigital side being run so efficiently, while COBRA suffers. There is no work life balance in this department. It is a constant state of being stressed and unappreciated. I really hope they make the necessary changes for this department.

Top Job Titles	Average Salary
Benefits advisor 14 salaries reported	$45,021 per year
Insurance agent 4 salaries reported	$20.00 per hour
Sales representative 3 salaries reported	$20.00 per hour
Inside sales representative 6 salaries reported	$20.00 per hour
Account manager 4 salaries reported	$83,000 per year

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