consultant

software engineer

payroll specialist

customer success manager

senior payroll specialist

OneSource Virtual

OSV has been a great place to work so far. The pandemic changed a lot as far as in person versus work from home set ups, so while it has been a bit slow meeting new people and making meaningful connections with coworkers, OSV has made a good effort to create opportunities that break down those barriers. 

No matter where you are working from, OSV goes above and beyond to foster a work environment that make each and every individual feel included, respected, and valued. From the diverse Employee Resource Groups to the OSVCares program, they want to make sure each employees feels like they have a place to be themselves here. 

Work-life balance at any company is not perfect, but OSV does a good job of encouraging employees to put their mental health first. From flexible time off to leadership's open door policy, OSV tries to make sure you have the power to set the boundaries you need or have an opportunity to talk with a manager to find a solution that works. 

Compensation and benefits definitely need a bit attention from the company but I believe this is something the company is aware of and working to improve. 

Overall, OSV is a fast-growing company that is facing the same road bumps that more companies are facing post-pandemic. However, they have done a great job of acknowledging the pain points and creating a culture that makes coming to work every day something to look forward to. Every day is a little bit different and every day I get to make connections with team members around the world. 

Management needs improvement in Payroll Tax, AMS, Fulfillment, and Implementation. They do not work as a team and will throw you under the bus for personal gain. Staff gets away with not working, keeping the environment hostile, and taking 10 to 15 breaks within 8 hours.  Supervisors do not hold staff accountable because they are too busy in manager’s office talking about staff or how to sabotage other departments. Special privileges and higher performance ratings are given to staff because of nepotism.  An overhaul of restructuring is needed for each department. Some managers are in the wrong role and have no idea how to manage a department. Implementation needs to setup new companies accurate so payroll and taxes can be paid correctly. A complete audit is needed for the way Analytics balances taxes so force balancing can stop; supervisor does not lead his team but instead leaves with girlfriend co-worker for hours each day and walks around as troublemaker. Company as a hold will not address behavior issues unless you are a minority. They will only move you to another position or under new manager. It is a matter of time before a lawsuit is filed for nepotism.

Core values should not just be a picture you hang on a wall. This company used to live by them and now they hide behind them.
Exceptions are all over the place with ego running amok, forward thinking is ridiculed, and hard work is ignored.

I believed in this company one, I really did.  But seeing good people trampled on, and then quit, while bad and unqualified people are promoted has changed my mind.

The company was 'excited' to announce PTO and annual review changes and it wound up costing employees PTO who saved time from previous years or lost wages due to earned raises that were paid out 2 months after they were supposed to be.

You are giving daily tasks, cases and reports  to do with no appropriate training. Interacting with the Carriers directly and assisting the agents with their questions. It’s so unorganized and its managements fault. I’ve learned unfortunately, by making mistakes or reaching out to teammates for assistance. The supervisors/ managers do not respond to you when you need assistance. They literally leave you hanging without a response.  They will pick and choose who they will provide a response to. In return,  we are expected to respond immediately. They are not held accountable for their mistakes. The only time they’re engaging with us is when they’re having to coach on the things you did wrong. There are different cultures throughout the Company. The hardest part of the job is not having the proper training and support that is needed to fulfill your job duties. You’re reminded that we can or will get terminated. Again, they are not properly training anyone. The most I enjoy is having to be remote and still feel like you’re in an office setting. I enjoy learning different things that I can add to my experience.

I've been with the organization for over 7 years now and I've seen a once caring and values driven organization erode over time to a heartless and valueless company where employees live in constant fear for their jobs and leadership only focuses on their own personal interests. The company has never been the same since the original founders and leaders left and new leadership plus investors stepped in and completely destroyed everything the company stands for. The organization has built their entire business practice around one partnership (Workday) and the success of the business rides on winning over Workday Sales' reps and hoping that Workday continues to do well in the market. Unfortunately, other larger partners have more favor in the ecosystem and OneSource Virtual is left with the table scraps that they are thrown. You'll see plenty of job listings as there is currently a mass exodus of senior employees. Be warned, this company will not be around in the next year or two.

I joined OSV because the vision was something I wanted to be a part of. Unfortunately, that changed quickly. OSV has some awesome employees but senior leadership doesn't value the employees that invested huge amounts of time to build the business and keep it going during tough times. They are looking to place blame instead of trying to fix the root of the problems. This has resulted in micro-management, low morale, and significant turnover. There were some good leaders who cared and advocated for their employees but many of them have left.  

The pay and benefits look good on paper.  Unlimited PTO is a great concept but doesn't play out in the real world, it's difficult to take even 1 week off, let alone more. The changes to the merit process will result in existing employees base salary below market value after only a couple of years. 401k match is sub-par.  

I keep hoping that OSV will turn things around, but I am not convinced they can. The outsourcing business is hard, OSV is harder.

Management cares about stats and numbers more than they care about their team members' wellbeing.
Don't have a disability/medical condition and work here.
Don't ever have to use the restroom more than 5 minutes either. They will hound you and act like you're not a human.
Being away from your computer for any amount of time is a crime to them because it messes up their numbers.
Managers seem to be competing with each other over their team stats so if you mess any of that up they will have a aneurysm and get on your case and eventually get rid of you if you're not perfect.
If you need help with your work throughout the day you better hope someone is around to answer a question. Training isn't long enough. Finding answers from the source materials during a call can be cumbersome. 
They are prejudice if you are different. 

Most of the positions are fully remote, which is a benefit to many. At this job I learned a lot of about the garnishment field, but training can be hit or miss depending on your department. Management was good at first, very relaxed and flexible, but new management made changes that required us to work more for the same amount of money. You will be asked to meet metrics on a monthly basis (most likely, it depends on the department). I had some great team members and everyone there is willing to assist. The hardest part of the job is ensuring that you meet your metrics as well as attend to customers with any questions or concerns; micro-managing can also be an issue depending on your supervisor. Another issue is having system issues fixed within a reasonable amount of time - this causes  manual work to be done when it could be automated.

OSV has undergone a transformation  in a few short year,s  from a start up company of a few employees to a private equity controlled company having almost 1000 employees in the US and UK.  It is one of the top 5 Workday Services Partners and is the clear leader in providing BPaaS solutions in Payroll, Benefits, Accounts Payables to Workday Customers.  OSV is the first company to invent the Business Process as a Service approach to administer services by sharing the Workday Tenent with their customers to access data and share the business process required to process transactions in a secure environment.   in spite of the fast growth OSV has built a culture focused on developing its employees and equipping them with the tools to provide exceptional services to their customers.

Company has ten values that went out the door when the owners where pushed out by investors.  Making a buck and padding the investors pockets is the central focus at the end of the day.  Organization is rampant with high management turnover and unhappy employees.  Executives and upper management making snap decisions, without knowing the impact across the departments.  Decisions typically improve processes and end up causing larger scale problems that line employees pay for through constantly changing performance metrics and termination.  Management constantly lies or misinforms employees in an effort to cover up management flaws.  

Do not work here unless you plan on not getting a raise (or much of one) and are used to managers and executives changing decisions or policies on the fly with employees paying for the negative results.

Top Job Titles	Average Salary
Consultant 7 salaries reported	$101,714 per year
Software engineer 4 salaries reported	$75,000 per year
Payroll specialist 1 salary reported	$26.74 per hour
Customer success manager 4 salaries reported	$85,750 per year
Senior payroll specialist 3 salaries reported	$59,333 per year

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