phlebotomist

phlebotomist team leader

recruiter

territory representative

laboratory assistant

Oneblood

The only two good things about this job is the fact that the units of blood are truly helping people in need and also the money you can make because of how much overtime you’re allowed. (Even though they try to enforce other job descriptions on you such as going out to recruit in the hot sun when thats not the job you signed up for). The work environment and management does everything to make you want to quit everyday. You will not have any life balance at all, you literally work holidays, every weekend, and nights. When it comes to requesting pto, only one person is allowed off per day and if you’re not liked by the manager it wont be approved. When you need to call out, be prepared to feel bad about it because the managers catch a attitude and hang up in your face. Also they don’t tell you in your interview but you have a monthly goal to make and if you dont make it, you will be written up and eventually fired. The goal not only requires convincing volunteer donors to do a donation on a machine but that individual has to meet every physical requirement in order to do so. But dont worry because if they dont meet one of the requirements then you can secretly change it to get the donation, just like the rest of the favorite employees does (although it’s jeopardizing that person’s health). There is a blatant amount of favoritism that goes on and nothing is ever done about it because HR is also only for keeping the managers out of trouble and not you. Oh, and if you dare to make a complaint about anything that makes you feel uncomfortable, they will look for another reason to get you fired. This area is notorious for firing people that make complaints about injustice things being done LOL. Also the manager has stated she doesn’t like women working for her because they have to many things to deal with. So if you have no life, no man, no kids, no self value, like being treated unfairly, and potentially sexually harassed then this is the perfect job for you.

Before the Great Merger of 2012-13, Florida's Blood Centers was a fun place to work with a wonderful "safety culture" and community purpose.  AFTER the merger into Oneblood Inc., it became "all about the numbers" and is no longer the donor-centered operation it was before. 

I did learn a great deal working there, and advanced quickly to pheresis, learning a whole new skill set.  But the PAY does not correspond to the responsibility.  There's no differential pay for working on the Mobiles, nor for red cell pheresis using the Alyx machine, nor for platelet and plasma collection using the Amicus machines.  One might remain at starting pay for years!  And there are plenty of non-skilled jobs that pay MUCH better. But it's a great opportunity to develop awesome phlebotomy skills that can be used in other venues, from hospitals and labs to kidney dialysis.

Most of my co-workers were self-motivated team players.  That makes the whole workload easier and enjoyable.  One lazy slug, however, can ruin it for everyone else.  Except on the mobiles, supervision was very lax during my time at Oneblood.  "Office politics" plays a much bigger role than it should while the Great Merger is still unfolding, and it is the reason for my departure.  When this merger is complete and things settle down, hopefully it won't be the "elephant in the room" that it is right now and has been for a year.

The unethical way Oneblood promotes blood donation (basically "buying" blood with double-coupon offers, free movie tickets, etc) demonstrates further that it's "all about the numbers," and customer service (to the donors we depend on) suffers from inadequate staffing and hurried, overworked staff. They reward good work with more work, and the lazy, unmotivated worker advances as fast as the self-motivated go-getter.

it's hard to believe that a company that is in an industry of compassion (blood donation) would be obsessed with numbers.  Even during this season of Covid, quotas turned out to be the most important thing.  The health crisis is a time to see what your company is really about. There was a great deal of conflict between staff and management around providing safety for essential workers on the front lines everyday.  While the CEO was quick to provide hazard pay for employees doing direct care, senior management was reluctant to provide additional PPE to public-facing staff such as masks etc.. This impacted morale.  Additionally, pressure was put on recruitment staff to keep finding ways to get people to donate blood even when they were concerned about safety.  Donation levels dropped for several months because of fear, so staff were fired for "poor performance."  Public participation is beyond anyone's control; it is not fair to penalize hard working employees who are trying even against these odds to keep the company strong and serve the patients in local hospitals.  While there may not be clear evidence that this practice was company-wide or sanctioned by upper management, there was certainly a strong pattern of behaviour on the local management level that should have been noticed.
Good company, good cause, good employees, questionable focus on numbers and profit during a health emergency.  This is not good business when a frightened public needs to trust essential workers doing their best to help patients in local hospitals.

Working here was a frustrating experience due to a combination of poor leadership, constant turnover, and a lack of trust. The team is a revolving door, with employees frequently leaving, making it difficult to maintain stability or build momentum in your role. Collaboration was particularly challenging, especially with the marketing team. Instead of working toward common goals, interactions felt more like power struggles, and the Director of Marketing often created unnecessary obstacles that slowed down my progress as a developer.

One of the most disheartening moments was when I sought help just once from my manager, as he’d advised me to do, only to have that single instance used against me during my termination meeting. It was clear that asking for support wasn’t welcomed, even though it had been encouraged upfront. Mixed signals like this made it difficult to trust leadership and grow within the role.

Micromanagement is also a serious issue. Managers require employees to CC them on every email, which creates a tense environment and a feeling of being constantly monitored. There’s very little autonomy or trust, which drains motivation quickly. Additionally, workplace gossip is prevalent, adding to the toxic atmosphere.

If you’re considering this position, ask specific questions about turnover, team dynamics, and leadership expectations. While this role might suit someone comfortable with constant oversight and short-term objectives, those seeking long-term growth and healthy collaboration might find it challenging to succeed here.

Terrible management/supervisors. Most of the time the supervisors do not even know what is happening with some drives which leads to a lot of miscommunications regarding attendance. Recently, a few buses caught on fire, and many have concerns that one day those buses will blow up (that’s why the benefits like life insurance they provide are really good). 
Management expects you to work no matter what. The company does NOT take doctor’s notes and instead force you to take PTO if you are really sick and can not work. 
They do NOT view phlebotomists as human with life outside of work. They expect you to take every single donor till the clock hits the end of the drive, even though on the official trip sheet document, it always says the last appointment is 15 minutes before the end of drive so that we can leave on time which is 10 minutes after the drive ends. So if a donor walks in a minute before the end of drive, they expect you to still take them and the entire process takes anywhere from 30-50 minutes, so most of the times drives NEVER end on time, and you should plan for ~1 hour of overtime. 
The pay is HORRIBLE. If you want to take on responsibility of driving a big bus with expensive medical equipment and lives of your co-workers and people on the road, then your pay increases ONLY by .50 cents. RIDICULOUS. 
Other phlebotomists are chatty and gossipy. Feels like high school again. Be ready to be judged by everything. 
The job itself is not hard if you know phlebotomy. But management, work-life balance, pay, and co-workers are insufferable. 
Stay away unless you need phlebotomy experience on your resume. 

This organization faces significant leadership and operational challenges that directly affect employee morale and retention. Management practices are inconsistent, with decisions and expectations varying widely depending on who is involved. Employees frequently report unequal treatment and a lack of clear communication, which undermines trust and fairness in the workplace.

Compensation is not reflective of the workload or the extensive time commitment expected of staff. The demands placed on employees—particularly those in supervisory or mobile roles—often exceed what is reasonable for the pay provided. This creates ongoing issues with burnout and dissatisfaction among otherwise dedicated team members.

Safety is also an area of concern, especially for employees assigned to mobile operations. Mobile units are often unreliable, experience frequent breakdowns, and in some cases raise legitimate safety issues. Despite repeated reports, these concerns are not always addressed promptly or effectively, leaving employees feeling unprotected and undervalued.

While the company has a meaningful mission and many hardworking individuals, improvement in leadership accountability, communication, compensation equity, and safety management is essential for long-term success and employee retention.

Great people to work with, volunteer blood and component donors are awesome (unless they're only there for a free movie ticket or whatever).  Management cares nothing about donors nor employees, however.  They are driven by NUMBERS.  They have reduced staff and increased the workload continuously for almost 3 years, since the merger that created Oneblood.  Any complaints to management about the unrealistic goals they set with such severely reduced staffing is met with threats.  Everyone fears for their job.  They fired me (while I was on Worker's Comp no less) for "violation of policy" along with SEVERAL others - none of whom have been replaced!  

For all that, though, I loved the donors and they loved me.  I was often requested by name by donors, and recruiting new donors was fun.  "Converting" whole blood donors to Alyx / Pheresis was also very meaningful, lifesaving work.  The paperwork has been greatly simplified, except in Ocala/Leesburg/the Villages, where the local manager insists on additional unnecessary duplication and busywork which further reduces Customer Service.  The staff is so busy with administrative stuff that donors wait too long to be seen and are hurriedly rushed through the process - and hurrying leads to mistakes!  And mistakes lead to constant fear of dismissal.  

Noble mission, terrible employer.

As a mobile team lead I try to arrive earlier than my crew to make sure the mobile is properly stocked and in optimal condition to make the drive to various parts of Tallahassee and rural north Florida for our blood drives. We load heavy equipment and critical supplies for the day. Most of our days consist of only one blood drive but occasionally we have two back to back. 
   Often mobiles and/or equipment isn't functioning properly, staffing issues arise, drive cancellations occur, inclement weather occurs. I arrive early to troubleshoot and sometimes salvage drives that would otherwise be cancelled. 
   I've learned to think on my feet! My fellow Team Leads and I have developed an effective system of communication as it's not always easy to get in touch with upper management during certain times.   
   We are a very diverse and inclusive work place. Ultimately the mission of service to our local and statewide communities through blood donation and saving lives is the reason I do this every day and I think that general feeling is palpable on our mobiles and in our center. 
   I love seeing our regular donors and getting to know and recruit new donors. When our donors come in to tell us about how blood transfusions saved their loved ones' lives my dedication to my job is reaffirmed over and over again.

The job pays alright, and has really good benefits. That being said, it's a pain to even take time out of your day to use your really good benefits. Often times, since PTO hardly gets approved, people will simply begin calling out of shifts and someone will get called in to work extra days and nobody cares if you haven't had a day off in 2 weeks unless you drive the buses. There is definitely a lot of cliques, and once gossip starts amongst the team leads, it's over for you at/outside of work, whether or not you subscribe to it. As an anecdote to sum up a typical Oneblood experience, there is a certain number of hours a CDL driver can work in a 14-day period, and I went over by about 5 hours, because most days you don't get a chance to clock out for lunch if you have donors incoming. Most days you don't get that chance anyways because there aren't enough people on the bus, either. So their solution to avoid being fined for my being scheduled to work more than what is allowed, was to ask me, at the end of said 14-day period, to work unpaid for 5 hours and subtract that time from my logged hours, so it would seem as if I didn't work over my allotted amount.

While working at this job I learned to organize time, so that I could complete all task needed. Come in every morning with a positive attitude and early enough to visit with employees before starting our day. Being able to listen to employees and find solutions to problems or ways to make our day better. Upper Management was very supportive in letting each Branch Office run itself, but we would have Bi-Monthly meeting to talk about any updates, problems or changes. One of the hardest part of my job was to keep "office gossip" at a minimal or trying to keep 2 or 3 employees from trying to form a "Click", where new or shy employees did not feel welcomed.  I loved the bond that was formed with patients that came in often, some procedures took anywhere from 30 min. to 2 hours, according to what they were there for.
I left this job because of personal reasons, that had nothing to do with the Company. I found myself living in Pensacola with no family members and decided to move back to Jackson, Ms., to be with my daughter and family. This is where I was born and lived most of my life.

Top Job Titles	Average Salary
Phlebotomist 10 salaries reported	$17.10 per hour
Phlebotomist team leader 12 salaries reported	$18.88 per hour
Recruiter 1 salary reported	$21.50 per hour
Territory representative 3 salaries reported	$56,667 per year
Laboratory assistant 1 salary reported	$16.50 per hour

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