financial coach

vice president of partnerships

it support

senior vice president

senior director of operations

Operation Hope

The best part about this job is the client work. The worst is the organization. The client work is meaningful and rewarding. My clients are the only reason I stay, because working for the organization is abysmal.  If you already know how to be a financial coach and understand working in sales with quotas and goals, you will have an advantage. Everything is about delivering value to the company who funded your grant. 

There is a manage by fear and threat culture that results in dysfunction and chaos. The lack of process and written documentation to do this job even at a basic level is stunning. Management tells us to do something without thinking about how it fits in to the larger process. There is no job training except on the software. And that training is inefficient and wastes so much time. Management is detached and doesn’t understand what the frontline coaches do or what our needs are or how to manage large teams of people. There are expectations in the job like driving long distances to get to client sites but they don’t reimburse for mileage. If you’ve read this far, hopefully it’s clear that working here will be frustrating and dysfunctional.

The best part of my day was one-on-one counseling and seeing the light bulb moment clients experienced from meeting financial goals. I typically met with 3-4 clients daily and met with them for 45-75 minutes. 
I learned to be an excellent listener, be non-judgmental and hold clients accountable. Consistency builds trust and My clients improved because they trusted me and followed implemented strategies to stay on track  with their financial goals and life plans. 
Management managed via email. Rarely any interaction

The culture .... hard to describe. Home office ruled with 'mandatory' webinars that often droned on  2-3 hours. The non-profit was data driven and that meant counselors were forced to work overtime to keep up with the data demand.

the most enjoyable part of my job was facilitating the workshops. Attendees often commented their eyes were opened regarding money myths about credit, and the impact of poor money management habits.

My day to day at OHI was busy.  We constantly worked on reporting, research, and managing databases across the US (as funding is how we functioned as a NonProfit). I learned how to multitask and prioritize assignments and request.  You learn quickly how to be a team player to ensure the job gets done.  The hardest part of the day is receiving last minute request at the end of the day to sure a funding request is fulfilled.   In my 12 years at HOPE, I learned a lot from volunteering, teaching, recruiting new volunteer partners on the corporate level or local level, managing a site with over 650+ volunteers and 60+ schools and nonprofits.  To managing the back-end databases for 7 different markets across the USA.  As far north as NY, south as FL and west as LA.

Every year for the past three years Operation HOPE has had to 'redo' something, a database, a training, etc. Over and over they put people in charge of these tasks who don't have any experience with the task. 
At the same time, it becomes clear that officers and managers do not understand the constant stress and chaos they are causing employees. They don't even acknowledge it. 
Managers in various departments, and at various levels are terrible listeners, and even compulsive talkers. It's so bad that a simple conversation involves talking over subordinates and interrupting people constantly. They ALL do it. 
There are a few polite, competant managers but not very many. Operation HOPE has a 40% turnover rate among coaches. 

Overall you work hard to uphold a great mission however company lacks in employee appreciation. 
Employees are used and tossed.  There is no career investment opportunity here. Don't expect a raise no matter how much work put in.  Financially top heavy but not surprising.  
Small rewards  working with clients and witnessing their success because it is the counselor who makes a difference.  

Corporate management lacked in quality and innovation.  
Work culture was challenging and burn out occurs.  Although employee 'recognitions' are given, but without real financial merits. 
Felt pressured to constantly write great things about this organization while employed.  Therefore, positive comments are highly suspect.

Operation HOPE's mission - is truly admirable. However, the entire organization needs a TOP-DOWN restructure as they have lost their way. FWB Coaches are not paid a living wage - and are overworked. The C-Suite has NO IDEA what actually goes on. The CEO makes 3x the national average of a non-profit CEO. It feels like the organization has become a tax shelter for the partners who are primarily predatory financial institutions who don't actually believe in the mission. There is no clear organization or policies and procedures. There was a huge software upgrade that was an absolute failure. It was honestly one of the worst places I have ever worked. 

During my time at Operation Hope,I have learned a plethora of new things as it relate to business ethics.On a regular day,I have enormous responsibility to prioritize my case load. I'm responsible for keeping track of registration of both old and new clients.There are times when meetings may last for 2 to 3 hours.I enjoy my job because I m able to use my creativity and knowledge on various projects.Utilizing my time management skills often come in handy. Overall my experience with Operation Hope has been very rewarding.

What is the best part of working at the company?
The flexibility and the ability to manage your own calendar.

What is the most stressful part about working at the company?
The disorganization of processes and procedures.

What is the work environment and culture like at the company?
You work independently so you create your work environment. The company culture promotes a family environment. The team that you are on is your family. It is more than a team.

What is a typical day like for you at the company?
Everyday is different. There is no typical day.

Great mission.  Overall company purpose and focus is on point.  It is inspiring and rewarding work to truly help clients achieve goals.  I enjoy my work-life-balance and hope to enjoy it more when the antiquated data entry system is updated.  The work coaches do is diverse and broad.  We listen, coach, counsel, hand-hold, and in many different ways, help our clients.  I agree with the CEO who paid every employee in his company $70k and believe the FWC’s should be paid at least $65K.

Supervise a staff team of five (5), schedule program hours, ensure that the Operation Hope, Inc. team is following federal and state rules and regulations, schedule and facilitate in-service training workshops, stay current on behavior trends of addictions and to collaborate with other partnering agencies. Also provide services for the addicted population of Indianapolis. Services are inclusive but not limited to treatment planning, substance abuse prevention and education, one-on-one counseling, group facilitation, case management, crisis intervention and other job related duties

Top Job Titles	Average Salary
Financial coach 48 salaries reported	$59,868 per year
Vice president of partnerships 2 salaries reported	$90,000 per year
It support 1 salary reported	$57,500 per year
Senior vice president 1 salary reported	$112,500 per year
Senior director of operations 1 salary reported	$92,500 per year

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