temperature screener

front desk receptionist

practice administrator

application specialist

front desk agent

Optim Healthcare

I've worked for very large systems throughout my career prior to coming to Optim Health System and have been extremely impressed with the culture since joining the organization.  There are a number of new leaders who are working to bring more structure and accountability across the organization that had been lacking at times.  Optim Health System does an excellent job of providing opportunities for growth and believes in giving their colleagues opportunities for internal advancement.  OHS has an exciting future ahead - our hospitals, surgery centers and clinics do amazing work and are staffed by great people.

After years of working with this company morale has gone downhill fast.  The management in the Savannah office lacks good work ethics, the one in Statesboro is even worse.  Some of the CMA's they have are only certified through their organization and have never went to school, and they allow them to treat and work on the patients. Management is extremely biased and prefers lazy employees who suck up to them. After floating between 2 offices I decided to leave due to overhearing management saying "The providers here are just babies everyone of them cries when the other ones have more patients on their schedule".

The hardest part of the job is not knowing what a patient is going to ask. I can guess for the most part what their concern may be upon reviewing their account, but the fear of the uncertainty as to how a patient will respond to a bill is ominous at times. On the flip side of that, the most enjoyable part of my job is being able to help those patients who call with questions relating to a service they had, why they were billed, what something means on their EOB, or a letter received from their ins company.  My co-workers and I are very supportive of each other.  We work as a team to work towards a common goal.

They will be nice to you at first because they need you but once you are there they will decide if they like or not.  They pick their favorites and if the supervisors like you or not then you're "in".  And be careful and do what they say or you will get on their bad side.  Be on your toes. Learn fast. Do your job, don't talk or have fun, your job will probably change from month to month too. So don't get too comfortable or start to enjoy what you do. Turnover is HIGH! There is alot of brown-nosers.

All you do is work.  They treat medical assistants like nurses and let them make very poor uninformed decisions for the patient.  You are constantly connected to work, all night, day, weekend by email and phone.  You do not get reimbursed for that.  They play favorites and don’t follow policy.  Matter of fact, it may be miracle if you find a written policy.  They also try to micromanage things that have no business even taking place.  Not a good place to work.  You’re always working, and no other employees will help you unless it benefits them.

The main objectives during work at Optim Healthcare are ensuring quality customer service and being highly productive. I've learned that the most important aspect in a successful business is having happy and satisfied customers. My co-workers and I form a great customer service team and we're enjoying working together. I would say that the most difficult part of the job is dealing with customers who are very upset.  The most enjoyable part of the job is being productive, working with my co-workers, and making customers happy

We have two physicians there. The doctors are great however the office staff stink. They do not seem to care about the patients. We've called and called several times before what we needed was finally addressed.   Scheduled for surgery called hospital they didn't have anything on husband office called and rudely asked who told us surgery and we said your office did...they never sent info to cardiology or pulmonologist, never precerted.  This caused me issues with my place of employment.  Need to do their jobs

I worked in the medical billing dept. The billing dept is unorganized,  mgt constantly changing billing procedures. Nothing was consistent. They have high turnover, mgt does not know how to manage & improve revenue/denial mgt. They are inexperienced. Was there 2 years, and never an improvement. They "preach" teamwork, but actually show favoritism big time. And tolerate some of their staff to be so nasty to employees. Terrible environment. 

A typical day is always diverse with plenty to do.  Customer service and patient experience is our priority and my number one responsibility.  It is my responsibility to be an effective leader for my team and show them how to provide a great patient experience while still obtaining all necessary information required for a proper registration process.

The Managers are unprofessional and uneducated and clearly indicated by their daily work ethics. Turnover is high and I am still looking to get out. Pay was not bad but the amount of hours you were expected to work was exhausting.  CEO either doesn't care or ignores the fact that his management team is not a team.  They are backstabbers and bullies.  Moral is bad and most of the decent staff has left or looking to leave.

Top Job Titles	Average Salary
Temperature screener 23 salaries reported	$34.70 per hour
Front desk receptionist 3 salaries reported	$14.81 per hour
Practice administrator 2 salaries reported	$100,000 per year
Application specialist 2 salaries reported	$835 per week
Front desk agent 1 salary reported	$25.00 per hour

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