desktop technician

desktop support technician

computer technician

support technician

it support

Optimum Healthcare IT

Sometimes you will not even be given work hours as you were recruited with a REQUIREMENT of 40 hr availability M-F 8-5 EST. Some staff get special permission. If you’re considered a favorite, you’ll be fine. 

Leadership has been very rude in calls and dismissive when folks ask questions that are valid. 

Disorganized project management and training. Reliant on contractor staff, but also blame contractor staff for finding gaps. 



OPTIMUM HEALTHCARE IT Inc., 
Practice Director and Subject Matter Expert July 2013 to Present
EpicCare Ambulatory and Community Connect systems implementations.  Developed proposals supported sales presentations and marketing efforts.

ENGAGEMENTS
Brookdale University Hospital and Medical Center
Activation Director for inpatient and Ambulatory Activation of Epic for a large urban health system. Overseeing the go live activities.  Oversee 240 support staff

While the company was great in the beginning, it quickly lead to disappointment.  They made assurances they couldn't keep, and that lead me to leaving a good job in hopes of a better one.  The job was contracted, but they said there would be jobs available after the contract through the hospitals I trained at.  This was not the case.  Long hours and little reward for the contract job with hopes that the job after would stick.  When they finally said they weren't hiring, I was out of a job, and stuck looking for a new one.

A typical day at work could be hectic and frantic but its not. This job is very rewarding because im helping medical facilities learn a new EMR. Management and coworkers are amazing. Everyone is supportive and everyone is highly motivated. The hardest part is teaching adults. Changing how they normally work is challenging so they make it challenging to teach them the system. The most enjoyable part is whe the users thank me for my patience and how i made the system more acceptable and easy.

I started with Optimum in 2015 and found it to be a great company to work for.  As a contractor, I worked with various companies but choose Optimum as my primary employer, my PM was great to work with, the projects and compensation was in line with most other companies.  Over the years, their commitment to their contract employees has changed to little to no loyalty or commitment.  They are horrible in communicating with contract employees.

Very little productive support from the corporate level.  Most of the corporate staff can't assist in resolving facility level issues.  At the facility level the staff was positive, cooperative and very support driven which made for a positive atmosphere.

Great leadership!!!  Great training with leaders that were knowledgable.  I learned how each and every hospital have the same mission but operate so differently.  The hardest part of the job was living out of a suitcase, hardly ever home and constantly searching for another contract.

We were always encouraged to grow and engage our Leadership in meaningful dialogue.  Leadership was responsive and available, often off hours and even while traveling.  They were regular visitors to the client site and provided support to the team to ensure success.

Great company to work for just make sure you have your work lined up. No issue overall. A Strong company they will take care of you if you do what you need to do. Excellent Managers and very good payroll support. Never had any issues. I highly recommend these folks

Average work day is 8 to 12 hours. Dependent on the client you are placed in location for average of 4 to 6 months. Travel home can be paid for via the client for every week to once a month, dependent on the contract. 

Working with placement and work load are enjoyable if you are capable of having weeks to months off between projects.

Top Job Titles	Average Salary
Desktop technician 44 salaries reported	$29.23 per hour
Desktop support technician 27 salaries reported	$26.15 per hour
Computer technician 4 salaries reported	$31.25 per hour
Support technician 7 salaries reported	$27.14 per hour
It support 10 salaries reported	$26.90 per hour

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