account executive

service technician

lead generation specialist

outside sales representative

technician

Optimum Water Solutions

This was a decent job but poor management is another story. They ‘train you’ for a few days and then you’re on your own. The work isn’t hard per se however when you don’t know the machines due to lack of training and run into issues, a simple fix becomes complicated. The company doesn’t charge for service calls of any type and many customers take full advantage of this and you will find yourself at the same places for stupid things (like putting a single zip tie on a line because the customers internal maintenance crew is lazy and incompetent) over and over again. You will also drive, a lot. I drove 26k miles in 6 months to give some perspective. There is a geotab device that beeps randomly for speeding braking turning idling or simply having the key near the van.

The service manager is a cool person but management wise he seems to be more of a placeholder. He never really seems to know what’s going on. Many times his answer was along the lines of ‘I’m not sure man’. I eventually just stopped asking those questions. 

A new person was hired as a safety and policy person/trainer yet apparently he his a manager above the service manager. He expects full compliance to all things he puts out. He has no concern for what actually works or what is efficient, he has a Napoleon ego and it’s his way or no way. He has he owners ear and whatever he says becomes law. 

If things start to not work out, keep an eye out on Indeed because they will post an ad to replace you without ever telling you your job is even at risk. 

There is no OT as a cost cutting measure but they will spend loads of money in fuel and parts you’ll never use and didn’t ask for. There is no advancement or future here. The only plus was weekly pay, no micro management (until they hired the safety guy), and no weekends.

Working at Optimum Water Solutions as an Account Executive has been an incredibly rewarding experience. The company culture is one that values hard work, persistence and team-collaboration. When YOU succeed, the entire company succeeds! Leadership is approachable and genuinely invested in the success of each team member, providing the training, tools & PROCESSES that are necessary to excel.

My role as an Account Executive is both challenging and fulfilling. Like any sales position, there are hurdles—particularly when navigating customer behaviors and decision-making timelines that come with unpredictable “up & downs.”  While some days may require last-minute flexibility, longer drives and/or multiple sales calls, each day is DIFFERENT & rewarding.  I enjoy meeting new people, exploring new areas & I learn something new everyday, all the while polishing my presentation/communication skills. Also, despite any daily challenges, I’m encouraged by our strong product line that I can confidently stand behind as well as  our coaches and leaders who are not only adept - but masters of the trade. 

Best of all? Our wins and successes - however small - are celebrated & rewarded with a generous compensation/bonus structure.

Overall, Optimum Water Solutions is an excellent place to develop as a sales professional, all the while making a positive impact for clients.

Working in customer service at Optimum Water Solutions has been a rewarding and growth-filled experience. From day one, I felt supported by a team that values empathy, clear communication, and problem-solving. The training was thorough and set me up for success, and management is always approachable and open to feedback.

One of the highlights of my role is the opportunity to connect with customers and genuinely help them. Whether it's resolving an issue or simply making someone's day a little easier, there's a real sense of purpose in what we do. The company emphasizes quality service and gives us the tools to deliver it.

The work environment is fast paced, but collaborative. My coworkers are friendly, professional, and always willing to lend a hand. There's a strong culture of recognition, and achievements—big or small—don’t go unnoticed.

Overall, Optimum Water Solutions is a great place to build customer service skills, grow professionally, and be part of a team that truly cares about people.


I have been a Monday -Friday 8 to 4:30 employees since I started ,so I'm thankful for the ability to know my schedule and time off. It's routine that doesn't change ,for a mother this is awesome.   I know what my job duties for the day are before I sit down each day to start. Do they change from time to time of course. But a little change of pace is a nice switch up from time to time. Not to mention makes me feel appreciated when chosen to work or assist in other areas.

I enjoy working with many of my co-workers, some are more like family. I have not had the pleasure of personally working with each of them .

What is the best part of working at the company?
The people and the atmosphere!

What is the most stressful part about working at the company?
Reaching clients, cold calling.  Really thats all.  The job was wonderful, no micro management just make dials and smile.  The co-workers are amazing and so is management/owners.

What is the work environment and culture like at the company?
Excellent work environment, great location as well.  And great opportunity for growth!  This company is very fair and non-bias!  Great place to work and build your career!

What is a typical day like for you at the company?
Easy-going, scheduled calls as well.

The best part about Optimum is the people; this ranges from the customers, to management, to co-workers. It’s a small family business so everyone is pretty close and truly cares about one another. The sales team is mostly a team of individuals with 5 plus years of experience each in water world; they’re all willing to help any of the new hires. There is a wealth of knowledge they’re willing to share and support new hires. We’ve been very successful because we provide the best customer service. 

Schedule appointments , cold calling & follow ups. I’ve learned A lot since I’ve started Atlanta was a new market for Optimum & I have had the privilege to be one of the 1st sales reps to work the market. It’s endless opportunities. Management does not micromanage, we’re adults and expected to be productive daily. Not being productive only short changes yourself. Hardest part is staying in top of your time mgmt. The benefits far how weigh any negatives. 

Growing family owned business, has locations up and down the East coast, so plenty of opportunity. They treat us well, with flexibility when needed. Have been here less than a year, lot's of prospecting, but we get commissions on what our field reps sell, as well as (3) levels of bonus we can qualify for each quarter, on top of our regular pay. No weekends, and done at 4:30 every day, which I needed for child care. 


Our water coolers come from the same Manufacturer as our Competitors; and they sell them for less than we do! How can I compete against that? A lot of the companies I talked to already have a similar water cooler, and are under contract already. I made less than $400 in commissions my first 3 months, due to charge backs when clients don't pay, or cancel. It's not my fault they can't get get these contracts financed. Tired of putting all these miles on my car, and the cost of 'benefits' are a joke! Find a real company! 

Optimum Water is an amazing place to work. Managers really do care about your success and help you succeed at every step of the process. This is a close team that also doesn't micromanage. The hardest part of the job is getting appointments, although it really isn't too tough and you have a telemarketing team to help with that. The most enjoyable part is the unlimited pay structure and being able to make as much as your willing to work. 

Top Job Titles	Average Salary
Account executive 38 salaries reported	$86,711 per year
Service technician 14 salaries reported	$19.00 per hour
Lead generation specialist 6 salaries reported	$16.17 per hour
Outside sales representative 5 salaries reported	$140,000 per year
Technician 2 salaries reported	$18.00 per hour

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