medical assistant

physical therapist

rehabilitation aide

front desk agent

physician assistant

Orthopedics Rhode Island

Working at OrthoRI has been nothing short of transformative for my career. I went from a dead end position at another outpatient PT practice to being immersed in a culture of innovation, collaboration, and unwavering support. OrthoRI has consistently demonstrated a commitment to my professional growth and development, allowing me to pursue my interests and then share my experiences with my peers in order to provide excellence of care for our patients. 
Additionally, access to cutting-edge technology such as VALD dynamometry and other movement assessment technologies has empowered myself and the rest of our staff to excel in our roles. 
Additionally, the leadership at OrthoRI (my direct supervisor and all of those above her) promote a healthy work-life balance as well as flexibility with regard to scheduling and availability. While many outpatient PT practices will consistently ask you to inundate yourself with an excessive caseload and billing/productivity requirements, OrthoRI's primary interest is in providing excellence with regard to patient care and outcomes.
There is no other practice that offers the same opportunities and excellence of care and clinical practice that OrthoRI does. The improvements I have made with regard to my knowledge and clinical practice in the 3 years that I have worked here are tremendous. I can safely say there is no place I would rather work. 

I have worked at OrthoRI for 10 years. Throughout that time I have consistently received opportunity for professional growth, support for work:life balance, and reward and appreciation for job performance.  I love how focused everyone at OrthoRI is on prioritizing patient experience and giving patients the best care we can. At the same time, OrthoRI is always thinking of employee experience and how it can be improved. Frequent check-in meetings with my supervisor help us both know and be focused on my goals and how I can be successful.  The consistent communication is very helpful for me.  I also love the people at OrthoRI.  Everyone is pleasant, fun, and treats everyone else with respect.  The most enjoyable parts of my job are the people I work with and the relationships I have with them and seeing the smile on patients faces when they have reached their goals. I love being a physical therapist and working at OrthoRI supports me in giving patients the best care possible and growing myself professionally to be the best caregiver possible.  

My experience working there was overwhelmingly negative and left me burned out more than any job I’ve had before. The organization felt broken at its core, with leadership that lacked direction, accountability, and any real concern for the people doing the work. Expectations constantly shifted, guidance was unclear or nonexistent, and employees were left to struggle without meaningful support. It became obvious very quickly that feedback and concerns weren’t taken seriously, creating an environment where frustration just piled up. What made it worse was that the work itself wasn’t unreasonable. It was the dysfunction, poor planning, and disregard for staff that made every day unnecessarily stressful. The constant revolving door of employees says everything that needs to be said. I would strongly advise anyone considering this company to think twice, as it offered neither stability nor respect, and to top it off, the drama between coworkers was constant and made an already toxic environment even worse.

Ultimately, management exists for the sake of itself and maximizing profits. This is at the expense of the employees. They pay bare minimum compared to other practices and hospitals, so staff tends to be bottom of the barrel and is constantly rotating. Management does not care for concerns, does not listen to employees, constantly passes the buck, and throws pizza at you to get you to stop complaining. They have adopted a “customer is always right” mentality when it comes to patients which leads to an erosion in evidence-based practice and burnout in patient-facing employees. There are so many layers of middle managers that nobody knows who to go to for any problems and I am not convinced most managers even understand the scope of their own job. They will continue to pile more and more work onto everyone because they’re understaffed, but raises are paltry and do not keep up with increased workload let alone the rate of inflation. They can’t even get rid of employees who are terrible because they won’t find replacements. 

I started as a per-diem x-ray technologist. When they offered me full time I was so excited and it has only been up hill from there. I was very happy to have flexibility in my schedule due to the hours Ortho RI is open. I was welcomed by x-ray techs, staff, and providers. The level of communication between x-ray and the doctors is like nothing I have ever seen before. I can go up to them and ask questions on the the x-rays I just took and they will educate me on what they will be doing to fix it or what options the patients have. When patients ask me if they need surgery I can confidently say that the doctor will give them many options for their treatment. It is a busy office and they days go by fast. We have built a state of the art building with operating rooms and C-arms. We also moved another office and have hired more medical professionals to maintain the growth the company and the state of RI needs for orthopedics. I enjoy coming to work every day to see my coworkers and patients, and can't wait to see what Ortho RI does next.

I was part of the management team as a clinical support supervisor for about three months. Within the three months I have I was taught nothing. Management is very clicky and has its favorites. They also talk about each other and degrade each other behind each other’s backs, and that is not what I signed up for. The head manager does nothing. There is no teamwork. I had a meeting with HR about how I felt and the manager in charge of me was very embarrassed and lied to get her way out of it. Even after our talk, nothing developed into the CSS role. The role they described was not the job they wanted to. they completely use you as a fill in. They keep you out of important things that you’re supposed to be apart of. They don’t really care about you and if you develop a medical condition, they will let you go. They should let go the main person.. Stay far away from this place. I have personally seen the revolving doors of employees that have been coming and going and it’s always a negative reason. Don’t bother

The camaraderie among coworkers was the only enjoyable part about working here but that’s rare to find, so people tend to stick around and harbor resentment toward upper management without doing anything to challenge it. Upper management really emphasizes patient care which seems like a good thing, but it really just leads to utter abuse of employees by the patients. They walk all over you all day long. I’m convinced upper management would rather lose 100 great employees to keep 10 patients. There is little to no training, it’s sink or swim and once you swim and stay afloat long enough to become a quality employee, you’re immediately abused and punished with more responsibility with no compensation. Felt like chaos all the time because of incompetence at many levels. Don’t work here if you want a peaceful, fulfilling work environment.

Worst job ever! Felt like I was working in a witches coven. The MA's thought they ran the place; seriously thought they had total control over the doctor's they worked for without any care for the patients at all. I was constantly harassed and questioned as to why I scheduled certain patients with certain doctors, especially if it was within a short timeframe (same day, next day). This was only because the MA's were lazy and didn't want to do extra work; they'd rather sit or stand around and gossip or criticize people like me who actually cared about our patients. The common catch phrase there was "everyone is in pain! That's just what they say to get a quicker appointment!". I used to look at these cold-hearted people like they were nuts; it's an orthopedic office! People have broken bones, of course they're in pain!! Good doctors here, non-compassionate staff is the norm. Go elsewhere, trust me. Working here negatively affected my health!

Working here was genuinely one of the worst job experiences I’ve ever had. The place is a mess from the top down. Management was consistently unhelpful, unorganized, and completely out of touch with what employees actually deal with every day. Communication was terrible, support was nonexistent, and the overall environment was draining to the point of being unhealthy. It always felt like employees were disposable, and any concerns brought up were either brushed off or ignored. The stress wasn’t from the work itself. It was from trying to function in a workplace that seemed determined to make everything harder than it needed to be. The turnover alone should be a warning sign, and honestly, I’m shocked it isn’t even higher. I would never recommend this company to anyone looking for a stable, respectful, or professionally run workplace. My time here was enough to know I wouldn’t go back even if they doubled the pay.

If you’re looking for a place that offers no training, offers below living wage and poor management with zero incentive, you’ve found your place!
 They preach a 4 week training system but it’s not followed.  It’s either you sink or you swim, but don’t worry the 90 day probation when you’re hired means nothing. You can mess up as much as you want with minimal reprimanding.
Staff is a constant revolving door. There’s new staff training new staff, toxic managers that pick favorites and treat others very openly like garbage. 
 To say I was apart of management for 6-8 months is embarrassing but like all my roles with ORI very minimal training or support. 
FYI. I also wouldn’t recommend getting diagnosed with any medical conditions while being hired here or they’ll try to demote you like they did me. 

Top Job Titles	Average Salary
Medical assistant 21 salaries reported	$20.05 per hour
Physical therapist 8 salaries reported	$95,650 per year
Rehabilitation aide 11 salaries reported	$17.22 per hour
Front desk agent 8 salaries reported	$19.97 per hour
Physician assistant 5 salaries reported	$115,750 per year

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