counselor

substance abuse counselor

registered nurse

case manager

licensed practical nurse

Outreach Development Corp.

I'd rather be unemployed and destroy my credit than work for this company again. They might as well pay in dog food, and they expect you to do 4 different jobs that you didn't get hired for. They overwork you, you don't get breaks and when you do, you have to leave and sit in your car if you want to have an uninterrupted meal because there's nowhere to take breaks, you get discouraged from doing certain trainings despite corporate offering them, you're asked almost daily to cover other shifts including ones where you've drawn boundaries for by making it clear you are unavailable for ones like overnights, if you give an inch they'll take a mile OVER AND OVER again, the director has ZERO empathy despite being a social worker: this means if you have a family emergency or are going through human things, it does NOT matter. You'll be asked to do your shift then come in that same day for another shift, there is NO life-work balance, the clients are not treated equally and it's done so under the guise of "person-centered," but it's not... everything is done just for revenue and retention rates at the Women's residence. RUN.  


The only real positive of working here is the in-building team. Coworkers and direct supervisors are supportive, helpful, and genuinely care, but their hands are tied by upper management decisions.

Beyond that, the job is extremely demanding for the level of pay. Compensation does not match the workload, and there are no meaningful raises, bonuses, or incentives despite increasing expectations. Staff are expected to manage high caseloads, groups, documentation, and administrative tasks with little recognition.

Upper management feels very out of touch with what staff actually deal with day to day. There are often promises made regarding improvements, growth, or support that are not followed through on, which creates frustration and low morale.

Turnover is high, and many employees leave for better pay and work environments. While it can provide experience, it is not a place most people stay long term, and I was one of many who left and do not regret it.

It would be 1 star if it wasn't for the great counselors, floor staff and administrative staff who do their best on a daily basis to provide order in the midst of total chaos. Management provides practically no structure or support to staff and clients. As a result most staff are burned-out and miserable. Adolescent clients are abusive, disrespectful and out of control. A small number of clients who are sent directly from jail dominate the facility - they bully and abuse staff and other residents with no repercussions what-so-ever. You have to have a very thick skin and an unlimited amount of patience to survive in an environment like this. The administration at the Richmond Hill location is completely out-of-touch with what is going on in the inpatient facilities and doesn't even appear to care what happens to staff or residents. Clients are abused by other residents in the facility and management does nothing about it. The only thing worse than working here would be to be resident here or send your kid here.

What is the best part of working at the company?
Working with certain staff members in the residence  and in the company and helping the residents.

What is the most stressful part about working at the company?
The disrespectful ways the nursing director and the outpatient nurses talked to you or when dealing with situations were very nasty and condescending. A lot of mishaps that will put your license at risk.

What is the work environment and culture like at the company?
On a daily basis stressful, You’re never out on time as you are the only nurse taking care of everything, and then you’re being stressed about it. And if it wasn’t done you’re getting threatened daily. It’s is very hard working under those conditions.

What is a typical day like for you at the company?
It varied daily all except the threats from the the director of nursing or clients were placed there without proper screening. And a-lot of staff splitting going on.

What is the best part of working at the company?
I worked at night and every 30 minutes walked 2 separate corridors checking on the residents.  They were friendly to your face but threw you under the bus constantly.  Finally the new supervisor devised a plan with her nephew for 2 buddies to enact a situation that got me removed entirely.  I was never so glad to leave a job, and in fact decided to leave the field when the site manager believed the entire thing.  Disgusting.

What is the most stressful part about working at the company?
Having a supervisor who is a Class I Narcissist.

What is the work environment and culture like at the company?
Stressful and full of activity.

What is a typical day like for you at the company?
Quiet, then every 30 minutes checking the rooms for beds with residents in place.

I would not recommend this place to anyone, unless they're currently unemployed and desperately need money. It's amazing this place has been around for over 30 years. Every counselor I know when I was there is burned out,stressed, overworked and overwhelmed. Don't expect to get support from your supervisors either. They're just as overworked. The agency's motto is "Building Healthy Lives," but that does not really apply to their staff. Management expect you to be there on time but you can't leave unless your reliever shows up for their shift. you will constantly be asked to work extra hours after your scheduled shift or even work on your days off.

I absolutely enjoyed my employment with Outreach, however, I wish I could’ve been compensated fairly during my time there. I went above and beyond for my clients and the work itself is very rewarding. I’m grateful Outreach allowed me to be promoted and paid for my schooling through their OTI program. There were some staff members who were unfit for their position since they lacked client-centered approaches, overstepped their boundaries, and spent enormous amount of time trying to show-off to management instead of focusing on clients. Overall, they have a great mission and try to do the best for the clients.

What is the best part of working at the company?
I had the opportunity to facilitate group discussions which contributed a lot to in my professional growth. 

What is the most stressful part about working at the company?
The stressful part is when clients don’t show up for sessions

What is the work environment and culture like at the company?
Work environment promotes both learning and professional development. The employee value team work and are goal oriented.

What is a typical day like for you at the company?
It’s is characterized by individual counseling sessions, group counseling sessions and supportive supervision as an when needed

I have a cumulative 11 years at Outreach and have experienced the good and the bad. With communication and collaboration with the team, we've been able to grow and establish a strong bond with each other. The difficult times were manageable together and we came out the other side feeling empowered. 

Our benefits are great too. 403b, pension, heath insurance and supplemental benefits, plus HR looks out for us and plans events for staff to destress, relax, interact, and enjoy time together. 

This is my forever home. I plan to be here until I retire in the distant future. 

I have been given the opportunity to expand my account knowledge working at Outreach Development Corporation as a Bookkeeper, Director of Payroll and Benefit. Working under the direction of the Vice President of Finance, I have worked in all aspect of the account field from Account Payable, Account Receivable, Payroll, posting general ledger, monthly account reconciliation, monthly vouching to the Department of Health, and maintaining annual Audit sheets. I have been given the opportunity to help expand the Human Resource department to include a Wellness program. The company encourage employee to grow.

Top Job Titles	Average Salary
Counselor 80 salaries reported	$23.52 per hour
Substance abuse counselor 16 salaries reported	$23.72 per hour
Registered nurse 11 salaries reported	$79,136 per year
Case manager 8 salaries reported	$23.38 per hour
Licensed practical nurse 14 salaries reported	$30.45 per hour

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