sales representative

repair technician

outside sales representative

installer

remodeler

P.J. Fitzpatrick, LLC

The company fosters a positive culture and appears to genuinely value its employees, which is commendable and contributes to a generally supportive atmosphere. However, there are several operational challenges that may impact employee performance, satisfaction, and overall retention.

The training program relies heavily on memorization of a script and a detailed presentation which is approximately 15 pages in length. The training lacks sufficient emphasis on product knowledge or real-world application. Trainees are often given 30 minutes to memorize two pages of content, with little context or support, and are then criticized for not retaining the information. This approach can create a discouraging environment rather than one focused on learning and development. As a result, new representatives may find it difficult to accurately build estimates, which can lead to costly errors and reduced commissions.

Lead distribution is minimal, yet the company expects a close rate of approximately 40%, a target that is difficult to achieve without a steady pipeline of quality leads and consistent support. Additionally, the compensation structure lacks transparency, making it difficult for employees to fully understand how commissions are calculated. The limited training on how to properly order or estimate jobs can also unintentionally affect earnings potential.

There appears to be noticeable favoritism which leads to unequal access to opportunities and internal resources. This dynamic, combined with inconsistent lead allocation, creates an uneven playing field for the broader sales team. Based on the available tools, training, and support, a realistic annual earnings estimate is closer to $50,000—significantly lower than what may be communicated during the recruitment process.

Training was very good. They invest in you as you will be sent to Delaware for 3 weeks. You get a company vehicle and gas card which is excellent. Was told would get 8 leads per week. Was lucky to get 4 per week. Way too many times I was unable to help the homeowner so drove around hours for nothing. They don't do a good job of qualifying the leads. You needed to be on the good side of the manager that makes the schedule or you get bad leads. You have to drive in for the weekly meeting and sit there and talk about the numbers and hear the same thing over and over when it could have just as easily been a zoom meeting. Then were required to come in 1-2 times a week for closers camp because sales were so bad. Zero compensation for the hours spent for closers camp and it kept you from running leads. But it's not like there were really any leads to run in the first place. Management constantly was moving the goal posts. Would say one thing and then the next week it would be different. Just a massive waste of time and you won't make any money. Customer service is absolutely awful. Management takes forever to get back to you if your clients need anything. The clients get so fed up that they will end up cancelling and you as the rep look very bad because you were the one that went out and sold the project. It's embarassing. If you work out of the main office, then they are much more established and reps do well. 

This company is a marketing company only.  The premise is flood the market with advertising to generate a large volume of leads and convince homeowners to pay huge premium prices for their products and service. The salespersons have a script to present to the prospect that is filled with few facts and a lot of hyperbole.  Most of the products/services they sell can be acquired at 40-50% less than the best deal they offer the customer.  The sales force is trained to pressure the prospects into making a purchase immediately or they will lose the special discount.  When the customer does opt not to buy that day the company will call them and offer an even better deal the next day.

The company has recently expanded into new markets and suffers significant growing pains with under-trained sales force and inexperienced managers.

The corporate culture is reasonable but a bit cult-like.  Their growing pains will continue until they hire management staff with real vision and personnel skills. It's a company who just 3 years ago was more like a mom and pop shop and the management team is not prepared to operate a sizable company. They have brought in several senior management staff from a defunct company in the same market.  Bringing bad ideas to a growing company isn't the way forward.

There is job security if you’re willing to work hard, and are capable of handling the office politics. The company grew faster than they could handle as a result the good employees are burning out and quiting, leaving the not so good ones running the show. There are advancement opportunities for all to apply and all will be given an interview but only the ones that are friends with management will get the positions despite qualifications. I will admit the salary is decent and the bonuses are fair (if you get one) but sometimes not worth the stress. They do offer benefits, a company phone and truck and would, in my opinion, be an excellent career choice if it weren’t for management and the corporate office politics, lack of integrity, and lack of support. 

I have been with the company for 6 years. My job didn’t change for the first 4 years or so but as of late there has been alot more growth and movement. It’s been great to see. Honestly, the pandemic hit pj hard with lots of delays from suppliers which caused major customer service issues. This definitely impacts everyone and the customers. That was very stressful but everyone in the company has done their best to do what we can. Things are much better now. Pay is good and generally the managers really look out for their people. Core values are posted and followed. Owners do nice stuff like give away pies at thanksgiving, work parties and they recognize people when they do a good job. 

I worked in Customer Service Inside sales. The money was ok.. hourly plus bonus.  You have to read a script to customers which I disliked and felt was meaningless in so many situations.  The company itself seems to do good work for customers..but working for them wasn't pleasant.  A longtime member of upper management is a complete bully. He will berate you,  often in front of others.  Even though you have a direct manager,  he will micromanage you, even if you're a good employee with no issues who does their work.  The owners know what he does, and do nothing about it. Customers may sing their praises but there's a reason there's a high turnover in Customer Service. 

To start off, there is very little positives, to this company, if you are looking for a long term career move. In the event you're interested in working for this company, you should negotiate for the highest salary you feel you are worth, because bonuses are never able to be achieved, and what you sign on to, is, what you are stuck with forever.  The company doesn't know how to grow, so forget advancements Upper managers will never consider any input you may have, which makes working for this company impossible to feel fulfilled. If there were upper mangers with some talent, you could tolerate working here, but there all BOOBS.

From the moment you are hired,  you are part of a tight knit community.  The coordination of training and continual mentorship let's you grow in your position without stress and worry.  I've received so much support throughout my time with PJ. We laugh,  play games,  and keep each other motivated. They know how to keep it fun.  Mistakes are seen as opportunities for growth,  and they never make you feel incompetent. I've been with PJ for a year,  and I look forward to many more. 

Way too much training for a commissioned-based position  Trained for three weeks in Delaware, three weeks at the regional office, and more training anytime you did not have an appointment.  NO WORK-LIFE BALANCE!  Leave home sometimes at 7 am and do not get home until 9 pm.  I was NOT told this is a same-day-close position.  You spend 2-3 hours with the customer and if you don't sell, it goes to another dept. and if they close at a cut-rate price, you get 2%.  TOO Stressful!
I did learn new and valuable sales skills and met some wonderful people.

What is the best part of working at the company?
The people and the products are absolutely TOP NOTCH

What is the most stressful part about working at the company?
Literally the GREATEST LEVEL OF WORK/LIFE BALANCE I’ve ever experienced 

What is the work environment and culture like at the company?
Greatest career move I ever made was joining the Pj Family!    Culture is the strongest I’ve ever experienced 

What is a typical day like for you at the company?
Run sales appointments, connect and educate potential clients and deliver on everything we promise!

Top Job Titles	Average Salary
Sales representative 10 salaries reported	$173,000 per year
Repair technician 35 salaries reported	$82,571 per year
Outside sales representative 107 salaries reported	$213,505 per year
Installer 3 salaries reported	$19.58 per hour
Remodeler 42 salaries reported	$19.92 per hour

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