crew member

restaurant manager

PALS SUDDEN SERVICE

As a customer, I can see why Pals would be great. The food is fresh, tasty, and affordable. A plus of working there is you can enjoy the food with a generous discount of 70 percent off all items (on the clock).  The work environment on the other hand, is terrible.  At least at my location, it is very difficult to  feel like more than a disposable worker. You are never given time to truly bond with your coworkers as you are constantly working, even if that includes finding the most mundane or unnecessary tasks to complete. Some on our management team even get irritated when employees attempt to converse as they could be completing busy work.  Not to mention the expectations of the employees feel nearly inhumane. After a quick training session on a station, an employee is expected to quickly adapt the very high speed work environment with near 100 percent accuracy. Which as you imagine, puts very high levels of pressure and stress on the employees. When employees are given a break, its not on a set time based on your hours for that day, but instead based on labor goals. As a morning shift employee who typically works 8-10 hours shifts, my break is usually only 1-2 hours after my arrival due to 6am-9am being the slower hours of the day. After the undeserved 30 minute break, I am greeted to between 6-9 hours of high paced stress-inducing environment to which I will be expected to work as, and as silently as a machine.

The pay was okay for a food service job, but the environment was not good and the company was too old fashioned. The operator did not have a good personality for someone who basically runs the location and does all the hiring. He failed to mention some important things before sending me out to spend money on things for the uniform. They claim to have flexible scheduling, but this location could stand to be a bit more flexible than they are.  The shifts were long and you were either day shift  (early morning until 4pm at the latest) or night shift (2-4pm until after closing). Basically, if you could not be at work by a certain time, they could not schedule you to work that day. As a college student, there were days I could not be there by that cutoff time, but I could be there soon after. This kept me from being able to work that day. Some of the managers were very condescending and talked down to the workers a lot and the environment was very clique-ish because most workers went to school together.

Management was very structured and kept employees aligned with meeting goals and vision of company.  Adhered strictly to malcom-baldridge criteria in daily operations.  The company is very flexible and will work with schedules and other prior, pre-arranged duties.  This company also allows the ability to move around the floor and complete different duties, and will cross train employees.  This company also demonstrates professionalism for an industry that does not rely heavily on any professionalism.  This company is also customer focused like no other that I have seen.

Pal's Sudden Service provided excellent training to me as a new employee. The management was good at identifying everybody's strengths and weaknesses, and assigning everyone to the station they would be best at. The management was also good at recognizing people's hard work and rewarding them for it. The culture at Pal's was very friendly. I rarely, if ever, saw employees talk about people behind their back. Everyone helped each other out if they saw someone was struggling at their station. The hardest part of the job was probably how busy it got sometimes. The most enjoyable part of the job was the amount of people I met on a daily basis.

The job at PALS is a good job, the environment made by the people who work there is not good. My day consists of Serving customers with a smile and making the best food possible, and trying to get through the day working with certain people. Some of the more difficult parts of working at PALS are that some of the people/managers and the pay rate without benefits. I have learned important skills working here, like leadership skills, learned to be faster and complete tasks quickly and correctly.

A typical work day includes working with others as a team to get the job done, handling customer complaints, answering the phone, and balancing cash. I have learned how to engage with customers and coworkers as a team. The workplace needs improvement. Management has given me so many opportunities to improve on my abilities in fast food. The hardest part of this job is the work environment. The most enjoyable part of this job is the job itself!

I am just beginning at Pal's and i have already had a better experience than most other places i have worked. Being what they call an O.G. in the restaurant world I am highly amazed at the way this place is ran and policies that are implemented. I actually ran my restaurant as an owner and a manager in similar fashions as Pal's Sudden Service is ran. Two thumbs up to the creators of this restaurant not only that the food is amazing.

I worked here for about 6 months. It wasn't terrible but I definitely wouldn't work here again. Very small work place and either very hot or very cold depending on the outside temperature. Management was alright except for the fact I wasn't trained properly then proceeded to get yelled at because I wasn't fast enough.

Owner was always good about helping everyone improve, and keeping operations run smoothly, often getting on the line himself as support. They were always vey good with respecting your availability, they never tried to schedule me on a weekend. They do a great job of ingraining a positive culture in all their employees and it leads to a very good work environment.

This place is a great first job. I learned many skills I feel will be useful in getting a better job in the future. It taught me to be fast paced and quick on my feet. I can stand for long hours of the door without being bothered. The people are friendly and inviting.

Top Job Titles	Average Salary
Crew member 1 salary reported	$14.50 per hour
Restaurant manager 1 salary reported	$18.25 per hour

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