massage therapist

general manager

front desk agent

assistant general manager

esthetician

PCRK Group

You will not have a work life balance and you will be expected to works all operation hours if you don’t have competent front desk to run the store. They will expect you to work on your off days and answer calls despite being off. The upper level management has no clue what they are doing and they expect the lower level management to follow through with unreasonable expectations. You will not be compensated for the amount of work that you will have to do. You will have to work weekends all the time with the occasional time off but if you have no workers good luck. It’s extremely hard to hit your bonus and they will push it off on you that you aren’t doing enough work to hit the goal instead of reevaluating their compensation plans to align with their management staff’s capabilities and store metrics. They are constantly threatening management with improvement plans if they don’t turn around a mess of a store within 90 days. There isn’t any sick time or vacation time, only PTO that is slow to accrue week by week. The health insurance is not great, very expensive with extremely high deductibles. You will not get paid holiday pay & we are required to work. They don’t offer great pay to front desk workers so you deal with high turnover over or they will want you to constantly put them on plans to weed them out because they aren’t performing well enough. Staff members come and go as they please with no regard to management being human beings with feelings. There is no respect for management in this business and when you bring up your concerns they don’t care to do anything about it. When I first joined, I was excited to grow and learn from a company that appeared to have it all together but I was sadly mistaken. It’s so unfortunate that I spent so much time here with little to no knowledge being given by leadership. I hope in the future they take in to consideration that we are people before our given titles. 

It is way too “corporate” compared to other Massage Envy franchisees. The heads of the company have absolutely no spa and wellness background. To them, it’s quantity over quality. They force managers to hire any and every massage therapist who applies, making it hard to find room for them, and the locations become overstaffed causing turnover because there isn’t enough client demand and people are not being booked. 

Numerous calls and meetings during the week. Everything is very micromanaged. Managers have to audit so many different things that it’s way too much to list. Some of those should really be done by corporate. There are too many tedious tasks given to location managers and the pay isn’t enough. 

There are departments for EVERYTHING. HR, Learning and Development, People Operations, Payroll, Accounting, Inventory, Facilites, I could go on and on. There are just wayyy too many hands in the pot.

It’s really business first to them and quality of service second. Of course business is important, but when it comes to this industry, service should be the main priority because clients are visiting for self care reasons. This isn’t retail and it shouldn’t be ran like it is. 

However, this isn’t a representation of Massage Envy as a whole, just this particular franchisee, whose clear goal is to eventually take over Massage Envy completely, which will be the downfall of the company. 

The culture of the locations however can be great. Staff is wonderful to work with. A lot of long time clients who are delightful to see. 


Working for the PCRK Group franchise has been one of the most disappointing experiences of my career. They have stripped away almost every perk that made the job enjoyable. Raises will no longer be given, and management constantly threatens employees with termination instead of offering support or growth.

They claim to uphold the values of Massage Envy, but their actions prove otherwise. Client care and employee well-being clearly come last. Every little thing is nickel-and-dimed, from taking away birthday services to cutting small incentives that used to make the environment positive.

The healthcare plan is terrible, and it’s obvious they prioritize profit over people. Morale is at an all-time low, and turnover is high because employees simply feel devalued and burned out.

If you’re considering working here, don’t — there are much better franchises and employers out there who will actually appreciate your work and respect you as a professional.

When I started, the company was about culture and supporting it's people. When the executive board turned into what it is today, that changed completely. Now it's endless meetings, micromanaging, constantly threatening jobs for an endless amount of reasons, low pay and talking out of both sides of their mouth. They constantly say they don't want managers working 7 days, but then make managers mandatory on weekends. That's fine, but since there's NO front desk staff (because they are treated horribly for no pay), managers end up covering shifts all week which makes it a 7-day job. Managers are working 60-70 hours per week for 40 hours of (not good) pay. Managers are given another clinic and less than $5k in pay, then threatened with their jobs if they don't turn a terrible clinic around in less than 2 months. You will have NO faith in your supervisor as they can't do anything they are asking you to do. HQ can't hire therapists, so they ram selling and saving memberships down your throat all day. Since HQ won't admit they can't hire anyone, they ram selling and saving memberships down your throat all week and threaten your job if you can't cover up their inability to save their business. This is NOT a healthy place to work. 

Massage Envy used to be a dream job for massage therapists but ever since PCRK took over it has been a sinking ship. This company completely dismantled everything that made Massage Envy a great place to work. The free monthly massages/facials, holiday parties, repeat client/enhancement incentives, schedule flexibility, pay raises all gone. They restructured the way therapists and estys get paid which no one understands and our pay absolutely sucks now. There is no training going on or anything to boost morale. The management, front desk & work culture sucks and no one keeps up with inventory for therapists to be able to do their job. On multiple occasions our clinic had no sheets or oil for days and we had to close the clinic. Front desk frequently shows up after opening hours which throws everyone’s time off making therapists late for our clients. They hold our schedules hostage, block paying customers from booking when they want which results in losing members by the second and PCRK can’t wrap their heads around the reason why. This company doesn’t have a clue about the massage and spa industry and it’s only a matter of time before they end up folding. 

I initially worked as front desk while in school for massage. In both ends I saw lack of management, lack of training and lots of changes being made, from, tipping systems, employee scheduling systems, ways of communication and management changes. Pay can be a bit ufair as LMT since you only get paid by massage, not hourly.  If you open your schedule for 5hrs but only get one 60-min you will only get paid the 60-min for the day. As long as you make what is considered minimum wage per pay period (bi-weekly) you will only get paid by massage, not hourly. If you fall below minimum wage per pay period then they will pay the difference to make that paycheck at minimum wage. It's very confusing, I'm not sure I fully understand myself. This is an issue especially for new LMT's, like myself. I still struggle to get booked despite working there for 3 months but since I make "more than minimum wage per pay period", I only get paid for the hands on time. 

As a part time employee, and not wanting to work anymore than part time, management has a difficult time understanding that your time that you are not at work, is your time, not theirs. 
It's a great job for flexibility in your schedule, as long as you request the time needed off before the next month's schedule is posted. This can be difficult sometimes because you can't always plan a month ahead. However, management dies work with you if needed. 
Pay is below average. Reviews are conducted once a year, and then, and only then are any pay raises given. 
New hires are starting out at higher pay rate than someone who has been with the company for 2 - 3 years (for example), and often expected to train or assist the new hire in learning their job. 
Management does not really show appreciation for experienced, long term employees. It is as if you are entirely replaceable, and no incentive or encouragement to stay. 
If you are searching for work at a company that appreciates your hard work, this is not the company to apply at. 

Love the people I work with as far as front desk and most of other therapists. The management is trash as with the other locations the recent restructure is horrid. We have someone who has no idea about massage trying to tell us therapists how to do our jobs. They constantly say stuff like give a great massage cuz I need a membership or they are already complaining so be professional and give your best massage. Seriously as opposed to a bad one?? For what the members pay they deserve free aroma therapy or a free enhancement every visit. No use able health insurance job description is not true. No hourly pay just pay when people are on table. So if have a 6 hour day and 1 massage you only get paid for the one massage not to wait just in case like they demand you too. Just a trashy atmosphere with clients not evenly distributed among therapists. They don't clean the rooms so it is a dirty facility. We clean tables and our supplies but no one vacuums or dusts.

Definitely not a long term job. They pay you bare minimum and want you to make a bunch of sales in memberships. If you do not meet the minimum conversation rates, you could face termination. This company has went from being about the clients and making sure they receive the care they need to forcing their hands into signing a commitment membership. 

The main reason I still work here is because I do love the people I work with and not all clients are bad. It is getting very hard for me to want to stay especially after what they did to management restructure. They are combining locations because they do not want to pay for the staffing. We went over 6 months with empty holes in our management and with this new merge, there is barely a manager on site to help us with things we dont have the power to do. 

Management/massage lead 'helps' their friends, people they like. They make you feel like a sales person instead of a Massage Therapist. The only thing I care about are my regular clients, members I have worked on for years. No growth anymore, no offerings for new classes/CEs. 

Top Job Titles	Average Salary
Massage therapist 344 salaries reported	$54,898 per year
General manager 75 salaries reported	$56,227 per year
Front desk agent 11 salaries reported	$15.68 per hour
Assistant general manager 101 salaries reported	$18.74 per hour
Esthetician 13 salaries reported	$20.69 per hour

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