outside sales representative

sales representative

production associate

service dispatcher

materials technician

PGT Innovations

A typical day at work as a Field Service Tech was to drive in a comapny issued van to my warehouse and check on parts delivered and inspect for quality. Then call customers to schedule a time to service either their windows or doors. Drive to previously scheduled services to either perform repairs or assess and measure for replacement parts. End my day with sufficient time to complete my data entry on company laptop mostly after arriving at home. Then forward the information to the company. I learned extensive information about windows and doors including the engineering and operation, quickest repair processes, parts and terminology.
Management worked well with me as they allowed me the freedom to set my own schedule to a reasonable degree. While the downturn in the economy was a financial hardship for me, I appreciated that the company did not allow me to work excessive hours(45-65 per week)which was a definite plus. The majority of my co-workers were a complete pleasure to work with and the atmosphere was mostly positive and laid-back. They were quick to offer help on larger services.
The hardest part of the job was dealing with disgruntled and inconsiderate workers at work sites.
The most enjoyable part of the job was having such an excellent position. The Field Service Technician job is in my opinion a dream job for the right person. You're traveling around Hillsborough and Pinellas counties and surrounding areas enjoying the sights with relative freedom to schedule your appointments in a company van with gas paid by the company. You get to meet new and interesting people every day. I would highly recommend working for this company in this position to any individual that has a background in construction and specifically window and door installation. The company takes good care of you and gives you the tools you need to succeed!

FAMILY FIRST???   Yeah right!

Leadership and managers will repeatedly say that change is good!  Personally speaking, I agree with that completely.  Though not when the changes impact EVERYONE. 

The company has never offered Sick Time to its employees.  When an employee is sick and had to be out of work for a day, we were able to use our personal time to cover the loss in pay for that day.  The company does not pay well enough to not allow employees to work from paycheck to paycheck, so years ago the company had a policy to allow employee use their personal time as sicktime.  

2019, the company changed their attendence policy to not allow personal time to be used if an employee needs to call in sick of a day.  Since the company does not provide sicktime, if an employee has a family emergency, or is sick and can not come into work - the employee losses a days pay.  

Employees are encouraged to ask questions, when questions are asked to why the company has made this decision. The answer in return is "it's what other companies are doing".   Shortly after the start of 2018, leadership announced they want to become the "employer of choice" in the area.  The statements they make compaired to their actions and decisions conflict, which makes PGT Innovations (aka: PGT Industries) a troubling place to work - especially if you hope to make a career of working with PGT

Well, started working for PGT Industries main plant in May of 2013, a typical workday, for me anyway usually consists of being placed at a position on the manufacturing line by a leader then I am expected to carry out the duties of that job efficiently. My line is very fast paced, so the requirements are to focus on moving as quickly as possible while being able to maintain cleanliness and care to the product. Quality, quality, quality, Always remember these two things: "Two Minutes a window!" and to watch the quality of the product or job station. If nothing else please lead by example with those tips. The most enjoyable part of the job for me is learning new things, and machines or "josephs", its never a dull moment when it comes to learning with this growing company, ever.

Each day i come in at 5 pm for a 12 hour shift this lasts 5-6 days each week. During the hiring process HR kept mentioning how PGT is family first. Which is an outright lie, they make you work on your days off and have "voluntary" scheduling on the rest of your days off which in reality is that you are forced to pick which day you'll work on your day off. It's a tedious work environment and also stressful some lines can have as many as 5 bosses which gets confusing. One boss will tell you what to do then the other boss will yell at you for not being where they want you to be. The majority of the bosses are nice but the higher ups feel the need to work you like slaves. They schedule you to work insane hours between 60-84 hours a week because management schedules your line builds that are insane. There's been weeks where they doubled the build and expected 500+ windows each week when between both shifts you're only putting out between 200-330 windows a day, and then get mad that the line isn't producing the expected amount. Overall it's an Ok job to work until something better comes along or you get burned out working the 60+ hour work weeks.

PGT ,a few years ago looked as a possible place to finish out my career till retirement.The company seemed to care about it's employees and so did most of the non-salaried leadership.The environment was fun and fast paced.Challenging your teammates to perform at their best Overtime is mandatory,period.If you call out of work you will be ostracised and your continued absenses will cause you to not be able to advance in wages.Forcing you to choose to kiss the behind of some team leader or group leader to advance.Much of the equipment is sub standard and very old.Managers always are counting the numbers produced and your schedule will be effected by those numbers.Constant double talk from mgmt. always leaves your ability to plan and focus on the day's work difficult.There is no notice of having to work the next day,or on scheduled days off with only a hour or so's notice.This Independence Day we will be off work on Monday,but will have to work Saturday as a regular day.Sunday is inventory.If you want a 40 hr. a week job do not apply here.If you want a 60+ hr. a week job this is it.

This is by far the absolute worst place I have ever worked.  I have heard from some of the people that have been there a while that it was once a great place to work and did have a "family-like" culture - even they said they thought they would retire from PGT, but they are also looking to get out.  I have over 20+ years of experience in my field and I was micro-managed and bullied.  The turnover is atrocious - the HR department has probably the highest turnover  and the people they have now are not trusted by employees - it is a clique.  It is like going to the principal's office - even managers like me did not like going to HR anymore for support.  They have people in positions that do not have the education, experience or credentials - what they do have is the ability to suck up to senior leaders and are "yes" people even if it is ethically and morally wrong.  I pushed back on different things because it was not ethical and because of that, I walked around with a big red target on my back - it was a hostile work environment for me.

The best part was the people I met while working here. People from different cultures and backgrounds,I will never forget them. The management was very caring. Benefits were great, you can make a loot of money here. Downside is you could be working 40-80 hours a week, meaning no job/life balance. It wore me down. Your job is  pretty secured, just make sure you don't run out of passes(time-off passes)(which they don't give much at all anymore). Advancement could be fast or slow, depending on their demand, and depending on your work-skills. Me, a long with many others, worked hard to advance(tech-up) and get raise, and never got it. ((If you are young just go back to college like I did(everyone here will tell you to do so too!)) They have a lot of outside activities such as sports, etc., but it was hard to enjoy when you don't have energy left over to do so. The fun thing while working on the line was being able to listen to the radio

Its a simple job you build windows from the frames up focusing on quality and safety. You need to know tape measurements and how to operate machinery which you'll be trained. Its hot inside and your standing for 12 hours shift. Management is good some section leaders don't really meet the requirements for their positions. Multi cultural sometimes your co-workers could be good or bad I've personally dealt with a lot of no good co-workers. The hardest part of the job is advancing your career if your lucky you can get to t-3 and then to team leader or other. I was there a year and applied myself everyday and was only t-2 when others where selected for t-3 or trained on appropriate machines needed to get promoted. I feel like they can work on this and help people move up the line. The most enjoyable part of the job is that the company itself is a good company with strong family values.

I've worked here for about a year and half. Within this time I've grown my skill-set tremendously. I am one of the hardest working people on my line and am currently working a position in which i am not being payed for. I work a position that is considered a machine operator position every single day, but i get payed for a technician position which is the position that i started at. I've voiced my concerns to management multiple times and have been told that they can't give me a raise because there are to many other people with the machine operator title working on my line. This seems absurd to me. They have offered me the position of fabricator which i then applied for, only to be told that we needed more people on the line so they were going to give it to someone else so that we could have another person on the line. This person then said they did not want to work on the line. They haven't re-posted the position even tho they said they would weeks ago.

This survey asked "Would I refer a friend to PGT? "  I would refer a friend but with a lot of cavoites.  Every job has an expectation of performing your best to earn advancement, PGT is no different - however they rather advance someone for their personality and how well they are liked and NOT for their job performance.  Additionally, PGT does promote within but only to a certain level, futhermore PGT does rotate managers within manufacturing level but never in customer care.  PGT has employed the same managers in the same specific roles for nearly 30 years, which provides zero chance of anyone to rise to the ranks within management.  If I ever had the decision to oversee the management of customer care, I would seriously look at replacing who is there for a management team who has a broader vision to of customer success.      

Top Job Titles	Average Salary
Outside sales representative 1 salary reported	$250,000 per year
Sales representative 26 salaries reported	$300,000 per year
Production associate 1 salary reported	$16.00 per hour
Service dispatcher 12 salaries reported	$23.06 per hour
Materials technician 1 salary reported	$16.50 per hour

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