phone operator

driver

operator

medical scheduler

dispatcher

PROFESSIONAL ANSWERING SERVICE

Firstly, let me begin by saying I have a combined 11 years of management experience and have never dealt with a company so mismanaged in my entire life. I was hired by the company in the fall of 2018 (as a temporary job) until I graduate college. I was under the impression this was a great company to work for, with benefits, room for advancement, etc. all of this could be further from the truth. The main office is located in Ohio, and the New Jersey office is an extension of that office. If you like working alone (yes completely alone in the office with no manager) then, I guess that’s a plus for you, but it was a safety concern for me and was never brought to my attention until I actually came into the office and was alone. You are only watched by cameras via the Ohio office. There are no health benefits, even if full time. No sick days allowed, even unpaid unless you are basically dying. Every single request I put in for a day off was denied over the course of nearly 8 months; management told me it was not their place to find us coverage, that we must find our own coverage if we wanted to have off. But, keep in mind there is absolutely no OT allowed here, so the covering employee had to be a part timer. There is zero leniency for even being a minute late, having a family emergency, etc. I was asked to find my own coverage when calling out ill and with a doctors note from Urgent Care. Besides scheduling, the entire work place is toxic. The office is caddy and it seems management let’s bullying fall to the wayside. It was obvious to me that the operators in Ohio were clearly favored than us in New Jersey; out of sight of mind. Our supervisors and managers in Ohio came out probably 4 times a year to see us. Training was flip flopped. One person would teach you one way, another person a completely different. There was zero consistency. They value the almighty dollar before employees and it shows. I was severely underpaid, as were others. Managers only followed handbook guidelines when it suited them. ( ie one employee quit in the middle of her shift only to be rehired as a supervisor.) Every time you had to get up from your desk, to even open a window you had to log off, write it down, and fax it to Ohio at the end of the week to ensure that what you were doing off of the system was approved by management to be paid.  I would not recommend this company to anyone. If you value your self, family life, and overall well being look else where.

This is a part-time job I do in the evening hours; a typical evening - taking calls from Dr.'s, Nurses, Electricians, etc., and dispatching the correct messages to the correct on-call people. I really do enjoy doing it because it is pretty much fast paced and I have to be on my toes at all times; getting the right calls to the right people in a timely manner,  There really are no co-workers - this is a one person job. The most enjoyable part of this job is knowing I have helped someone that is in need of help and getting it done ASAP and having them actually thank me for doing it.  I have learned that there are all different types of people who demand my attention whether they need it or not; People from all walks of life call after hours for one reason or another. Most of them are a joy to talk to. 
I get along well with the owner and manager; as long as I do what I am supposed to do, we get along pretty well. The hardest part of the job is taking a call and knowing that I cannot help the person on the other end of the line - seems like the elderly. etc. that just want to talk and I don't have a lot of time for that.

What is the best part of working at the company?
Ability to work from home or hybrid home and office.

What is the most stressful part about working at the company?
Hired for specific accounts and forced to be grouped into all accounts. Too many managers with very little leadership experience or education for such roles. Lacks transparency and teamwork. Poor communication or done so at a middle school level.  

What is the work environment and culture like at the company?
Like none I've ever experienced. No true connection to coworkers. They like to believe they all work as a team but found this to be all words and zero action.

What is a typical day like for you at the company?
Answering phone calls one after another after another after another. Extremely mundane. Did not find position satisfying.

Not only do you have little training before being thrown into the position. You answer for companies where you can’t say you are an answering service and have to pretend you are at the actual location. When patients or customers call and ask questions only someone in the office at the location could answer and you are sitting there with no answer trying to play it off while a patient is getting extremely irritated because you don’t have an answer. It’s stressful and a ridiculous situation to put someone in as an employer. 

We answer phone calls for many different businesses. I lie to describe it as an  out of the office secretary. We also page doctors for other nurses and doctors. I've learned proper phone etiquette, the best way to take down a message. The hardest part of the job is memorizing all the different ways to deliver a message and the proper lingo used between coworkers. We get 3 breaks a day for an 8 hour shift.

What is the best part of working at the company?
There is no best part.  At all. 

What is the most stressful part about working at the company?
hours and hours on end of ringing phones, holding your urine until it hurts because you're afraid to get up to go. No meal break. 

What is the work environment and culture like at the company?
high stress, no medical or dental and low pay

What is a typical day like for you at the company?
hours and hours of phones ringing and a raised heart rate.

Professional answering service is a great high demand , high mental output. Simplistic system, easy flowing process. Management’s friendly easy going. Family first mentally. 


PAS need energetic people who….
Do not mind serving the PHONE COMMUNITY…

It is important. 

PAS offers remote work for even more flex scheduling. 
 

They do not offer any benefits. Management doesn’t  care about their employees and unless your slaving yourself, covering others hours and bending over backwards for then, you’re nothing but a number and definitely replaceable. They promise you raises that you will never see. I do not recommend anyone applying to this job as it only brings stress, dissatisfaction and poor pay.

My experience with Professional Answering Service has been amazing. From management to the owner it has been above and beyond any job I have worked for in the past. I will definitely miss this company when I go on to pursue my future goals. I appreciate the work environment this company provides and will always remember everything it gave me.

I couldn't stand being here.  You're watched like a hawk constantly and made to feel inadequate.  They will replay your calls where others can hear it and then correct you in front of everyone.  You're discouraged from learning anything new there.  No advancement opportunities. Employees talk about each other all the time. It's just all around terrible.

Top Job Titles	Average Salary
Phone operator 1 salary reported	$8.25 per hour
Driver 1 salary reported	$1,340 per week
Operator 2 salaries reported	$9.38 per hour
Medical scheduler 2 salaries reported	$14.50 per hour
Dispatcher 1 salary reported	$15.00 per hour

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