administrator

proctor

office administrator

customer service representative

receptionist

PSI Services LLC

Working here was an interesting journey for me. 

• So, I think the best part about this job was, meeting my coworkers and getting to know them personally. Work felt very much like a family environment and everybody got along with one another. A lot of teamwork and cooperation involved. I looked forward to working everyday because of this. Also, you'll learn a lot of different information about exams and procedures. 

• Now, the *moderate* part about the job was the disconnect from having an on-site supervisor available. I know, it sounds great not being micro-managed, but hear me out. Working in a test center can get hectic when certain situations arise, and having to call your supervisor every while for assistance is just too much of a hassle. PSI organizes these people titled "RSS" 's (Regional Site Supervisors) to oversee several test centers (from multiple states) all at once.

• Finally, the worst part(s) about working here, I would say, is something everyone of my coworkers would've agreed with. 

1. Language Barriers - We would get about a handful to a dozen of foreign-speaking candidates, SPECIFICALLY Vietnamese estheticians and manicurists coming from beauty schools, on an hourly basis. Why is this a con about the job? Well, it's not necessarily easy communicating with someone who does not speak your language. Hence, proper security procedures were difficult to get across, and resulted in candidates TALKING (Security Breach) during their exams in Vietnamese! Not only did this happen, but some of them would walk in, not even knowing how to operate a computer. We had to take time out of checking-in to show them how to work a keyboard and mouse. 
2. Boredom - Sitting around for hours, endlessly waiting for candidates to complete their exams is an experience that will occur for 70% of every shift. There was nothing else to possibly "do" after the check-in process, except wait for candidates to finish testing so we (employees) could leave.
3. Repetitive Process - Aside from checking-in and sitting around for hours, a main "duty" involved conducting something called "walk-throughs". Walk-throughs are mandatory visits to the testing room every 10-15 minutes. Mind you, the testing room was two feet away from our work desks, overseen through a clear glass window and security cameras focused on each testing candidate. Anyhow, a walk-through meant entering the testing room, walking up and down both aisles, making sure candidates weren't breaching any security rules or procedures. In my opinion, that is unnecessary and very repetitive to the extreme. 

Overall, this job suits someone looking to enjoy a chill job with not much activity or chaos, and a lot of waiting/patience. If sitting down for long periods or getting up to walk every 15 minutes sounds like something you would be interested in doing, then by all means, PSI is the place for you.

I spent over 5 years as a software engineer working primarily in back-end stacks.  My first couple of years with the company were decent because local (Olathe, formerly AMP/NBRC) management was fairly solid and even-keeled. Unfortunately, over time the PSI "rot" set in and my day to day work became incredibly chaotic and stressful. PSI's systems are unbelievably old, unmaintained and unreliable and management refuses to hire the expertise and manpower required to fix it - instead just piling on new-client-implementations as fast as they can to fatten up the company. This results in frequent outages, after-hour fire drills, toxic, over-stressed employees, and truly terrible client/customer service. Truly, PSI's "tech first" systems are built on a foundation of sand and I was deeply bothered at times by the desperate emails I would see from candidates whose jobs were on the line because PSI (as a whole) was too incompetent to even tell them if they passed or failed an exam.

To try and remedy some of these issues, upper management loves to pull in expensive consulting firms and contractors to reassure them of some goal or another and then they don't follow through. They're constantly trying to find the mythical "easy way out" solution, and they've tried all manner of things, including draconic Agile practices and such to make it happen (to no avail).

Furthermore, they genuinely don't care about their employees, who, admittedly, are some of the hardest working folk I've ever had the pleasure of working with. Management likes to talk the talk about caring for employees, but don't act on any of their ridiculous mission statements. People at PSI are almost universally miserable. They are over-worked, incredibly stressed, underpaid, and not respected by their superiors. I've seen people cry in their cubicles, get screamed at by clients, and fake illness to try and get some respite. In most cases, the only competent person in a chain of command is the very bottom employee, and the layers upon layers of managers and directors and VPs above them have absolutely no idea what is going on and how to manage their workforce. It's almost comical.

If PSI offered me thrice the pay to return I would refuse. I have what can only be described as PTSD from the intense stress I often faced at the hands of that toxic environment. For a while after I left, I had nightmares. I would get a phone call and my heart would skip beats. I would get a text and I would instantly become terrified of some production issue that was going to keep me up from 1AM until sunrise.

In summary, stay away from this sinking ship.

This position is suitable for college students seeking basic work experience and a flexible schedule. The job pays minimum wage, the responsibilities are straightforward, and the workload is manageable. However, there are limited opportunities for growth or advancement beyond the entry-level role.

During my time here, communication among staff was consistently poor. The absence of on-site management at the tyvola executive park location contributed to ongoing communication issues and a lack of accountability. There were no routine team meetings, expectations were often unclear, and information was frequently shared through gossip rather than professional manners. The work environment became cliquey, which made collaboration difficult.

A significant concern involved inconsistent enforcement of Human Resources policies. Test center administrators were expected to rotate evenly between greeting customers and working the desk, but this policy was not followed by all staff. Some administrators repeatedly avoided certain duties, creating an unequal workload. I was encouraged by a few coworkers to raise this concern with the supervisor, which I did in good faith and with the intention of promoting fairness and policy compliance.

After addressing the issue with the supervisor, I experienced hostility and bullying behaviors from two older adult administrators who were not following the policy. Attempts to communicate professionally or resolve tension were met with dismissive attitudes and exclusion rather than constructive dialogue. This created a toxic work environment that was difficult to navigate.

Overall, this job may work short-term for students who need income, but improvements are needed in leadership, communication, policy enforcement, and workplace culture to ensure a respectful and equitable environment for all employees.

- The job requires to learn a LOT of different information (there are MULTIPLE exams given), but once you understand it, the job is super easy, but lots of times, very boring. Other than check-in and check-out, it's just about walkthroughs, cleaning, incident report writing, printing out materials needed for the next day, answering questions, and WAITING. Lots of nothing but waiting until the next candidate is finished with their exam. So make sure you bring something to do (nothing electronic though since phones, tablets, etc. are not allowed in office - if you need to talk on your phone, step outside for 5 minutes, or use the office phone).
- At times there are SERIOUS, IRRITATING, technical issues that you have to deal with and that is such a pain because sometimes tech doesn't know how to fix it and candidates get mad because they have to wait, but other than those issues, the job is a piece of cake.
- You get all different kinds of candidates that come in for their exam. Some super friendly, some just with an okay attitude, and some very rude. Just make sure if you work here, have a good attitude and great customer service skills so you can deal with those candidates in a positive manner and de-escalate the situation.
- Management is not the best. I didn't meet my boss for a whole year, so it's kind of like you have to just listen to the leads since they're always there. Some leads are bleh and some leads are great. But if they know their stuff and they're nice, you'll learn a lot. If they know their stuff and they're not super approachable, just be prepared to teach yourself things.
- Overall, this is a good job to just say you have a job. Gives you customer service and office experience. And unless you want to work in this field specifically as a career, you most likely won't stay too long (unless you really need the money).

The high pay for mid-tier helpdesk work is attractive, but they hire almost all IT people via contract first, and then try to take you from hourly to salary; When I started, we had a project to replace all out-of-warranty laptops that I was almost solely given responsibility for, there is very little documentation, Work from home was far more common but as of Jan 2023 they are trying to force everyone back into the office, knowing I work an hour and 15 min away.

This place is a hot mess, and there is very little internal documentation because they are really just a huge amalgamation of acquired IT Firms, so be ready to wait an hour for a response on what management says is an open and close ticket.

Non-IT people are also not held liable for dumb things they do - Such as spilling OJ all over a laptop. At the end of the day, management will back anyone EXCEPT for IT if they have someone directly emailing them about it, and that causes a breakdown of order of operations for ticket handling.

I could go on with examples, but if you don't have a degree and are primarily self-taught, and want somewhere that will pay you around $60k for mid-tier helpdesk, this is the place.

Applied to be a temporary proctor and it became one of the biggest waste of time that I've ever experienced. I spent money, gas, and time to ensure that I was following what they were asking prior to making it to my assigned location, but when I got there, everything was a clown show. 

The people who were in charge didn't know what they were doing, the people who were in the room didn't know what was going on, basically, no one knew what was going on and it happened from the time we got there to the very end. Everything was confusing and lacked efficiency. Those in charge kept deflecting blame, sure, which is understandable since the company failed them, but at the same time, it was quite frustrating because of how they were leading things. 

At the end of the day, they hired about 20 people too many. Instead of maybe.. I don't know... checking things prior, they could have let those people know so that they don't come and waste their time. Or at least let them know at the very beginning when they realized that not everyone got an assignment. Their reasoning to keeping them was that so they could at least have one day's worth of work, but come on, that was no worth it one bit. Everything was so frustrating and aggravating-- there was no leadership, nothing was under control, and it was an overall a BAD experience. 

If you see them offering temporary jobs, just don't do it. Seriously. Save your time and sanity. 

The job itself was easy and mostly enjoyable. Coworkers were friendly and I enjoyed the day to day work helping people with their exams.
Management is a major issue though. Each manager covers roughly 6-10 states. Each state has several locations with numerous employees. This leaves them stretched way too thin, which gets taken out on the workers. It is impossible to reach them at times and when you do, they act like you are bothering them. 
Managers have no actual idea what goes on day to day in the office because they are never present. Instead of discussing issues directly, they send excessive blanket emails which are ignored by the offending employees and makes the good employees question whether they did something wrong.  Senior employees cover most of the actual training and hands on day to day management and unfortunately most are not qualified for this role. 
This is a great placeholder until you find a better job but not somewhere you would want to work long term.

I worked as a Test Center Administrator at PSI Services LLC, and overall, it was a positive experience. During my time there, I gained valuable knowledge and skills, particularly in managing testing procedures, ensuring compliance with security protocols, and providing exceptional customer service. The job environment was flexible, making it a great fit for individuals seeking part-time work.

The team I worked with was incredibly helpful and supportive, which made the workplace feel welcoming and collaborative. I appreciated the emphasis on maintaining a professional yet friendly atmosphere, both with coworkers and test candidates.

One of the standout aspects of the role was the flexibility in scheduling, which allowed me to balance other responsibilities effectively. This job is ideal for those who thrive in structured environments and enjoy interacting with a diverse range of people. Overall, I would recommend PSI Services LLC as a great place to work.

Being a proctor was okay as a part time employee. There is a lot of free time after peak hours which is nice. My regional manager worked out of state so communication was mainly via email and call. The satisfaction of this job could vary depending on your regional manager and coworkers. Unfortunately, I had two coworkers that were not supportive and would talk down to me in front of test takers. I would often get complaints from test takers about my coworkers being rude and the frustration with the customer service line as well. There was little I could do about this. Technical issues would also arise from certain exams and we would have to call tech support and they could take up to 50 minutes to respond. Miscommunication from internal departments happened which made this job more frustrating to have to deal with. 

I’m genuinely happy with my experience working at PSI. The team dynamic here is fantastic – everyone collaborates effectively, and there's a strong sense of support among colleagues. My manager, in particular, is incredibly supportive and always encourages personal and professional growth. I feel valued and empowered in my role, which has allowed me to thrive and deliver my best work. The company culture promotes open communication, which has created a positive and motivating atmosphere. I’m grateful to be part of such a forward-thinking and supportive organization!

Top Job Titles	Average Salary
Administrator 1 salary reported	$15.25 per hour
Proctor 112 salaries reported	$17.62 per hour
Office administrator 1 salary reported	$18.00 per hour
Customer service representative 4 salaries reported	$17.00 per hour
Receptionist 8 salaries reported	$14.03 per hour

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