software engineer

intern

customer success manager

account executive

senior software engineer

This company has a great vision and some great technologies to deliver on that vision. Since PTC acquired many of these technologies it will take some work to integrate them all into a platform that provides an intuitive and consistent experience. 

Management is where this company struggles. Leadership chases every exciting new opportunity which can cause a lot of thrashing in R&D as you're challenged with spinning up work and changing course. While the vision is good, the strategy is poor. 

The company knows it has a culture issue and has invested a lot of energy to improve, but change needs to happen at the top and it doesn't feel like upper management is willing to make the changes required for significant culture transition. An example of that is that you can't just tell people they should feel empowered and expect that they are empowered. You need to EMPOWER employees and support their efforts. This company manages far too tightly to ever feel empowered.

I would not recommend this company unless some changes were made in management and the company strategy were more defined.

PTC is aiming to enter the market of Internet of Things and as such doing a lot of restructuring to achieve it. This means a lot of change and strategy is not clear for any decent period of time.

I learned that management within PTC is not really very clear on this new path and doesn't seem to give anything long enough to show results before changing it.

A typical day would require meetings with different departments for daily standups, customer calls and triage meetings. I would also create new user stories for the backlog and also manage their position within the backlog. 

The hardest part of the job was dealing with cross-continent development teams, most especially with the time differences.

The most enjoyable part was dealing with smart colleagues who would take an idea and run with it. As product manager it was my role to ensure that the product stayed on track in terms of new features but also to ensure that the stability was maintained and improved.

Each day was filled with many constants, directing incoming phone calls to appropriate department or specific individuals.  There were, however, some variables when dealing with customers or potential customers that were unhappy in the manner in which they were being serviced.  My direct supervisor was always supportive and respectful of staff's qualifications.  
The most difficult part of the position was that there was a constant turn-over in personnel in mid-tier positions.  Many times that was not conveyed, leaving me in the position of digging for information so that I could do my job at the highest level.
The most enjoyable aspect of my job was that all departments knew of my desire to do a great job.  They recognized that I was a team player and were willing to share pertinent information.

PTC is a good company to work for, but many experience burnout with the constant push from leadership. There are frequent reorgs, which can make it difficult to see a future there. Management seems to try to update to employees when there is a major reorganization or new initiative. 

Managers are not well equipped to effectively manage their teams. The often shifting priorities leave many employees feeling overwhelmed and exhausted. 

The benefits are good. They recently provided all employees (men and women) with fully paid parental leave for 12 weeks for a newborn or adoption. They provide partially for healthcare and there are opportunities for internal job changes. 

As with any large company, some people like it and others don't. Overall my experience was positive.

Interesting work and technical challenges.  I was at PTC for 16 years and built a reputation for being an expert on many of PTC's top products. I proved time again I was able to learn quickly and make positive contributes to the business.  Despite my successful history I was impacted by recent restructuring. I am not new to PTC's frequent restructuring and have been successful reinventing myself many times at PTC.  However this time I found PTC's management unable or unwilling to help me stay. PTC made it clear they'd rather look outside for new talent even though I had the skills they needed and was very able/willing to change.  Many strong employees had the same experience as me.  It wasn't our choice to leave, but the good thing is that you never hear about people being unhappy after leaving PTC.

Typical Day At Work:
 - Scrum standup
 - Meetings, meetings, meetings,
 - try and fit in development between meetings
 - Burn down the backlog

What i learned:
 - I learned more about application integration
 - Data flow from edge devices through gateways to application
 - Coordinating microservices using docker containers
 
Management:
 - Constantly switching priorities
 - Good intentions, however, management of communications
   between organizational segments was poor

Workplace culture:
 - I worked from home

Hardest part of the job:
 - Trying to get my work done in between meetings

Most enjoyable part of the job:
 - Working from home with full autonomy and great pay

Layoffs every time there's a new company acquisition, and that also causes team reorganization.  Team direction and faith that the group has your back falls apart.  Management doesn't measure its GOOD employees in any other way than salary and head count.  This is a huge problem not just for the good employees with a ton of legacy knowledge, but those same employees aren't being given an opportunity to learn a new skill with a newly acquired company, they are simply "cut".    

The flexibility is very high, as long as you get a manager that trusts you, and knows you'll do your job whether you are in the office from 8am-5pm or from 3pm-11pm.   So those interviewing here, don't just be interviewed by PTC, but interview the hiring manager.  Be sure you get what you need... and NOT just salary.

PTC has a technology portfolio that is best in class and a leadership team that has constructed a future state vision for smart connected products, smart cities and smart manufacturing. The executive leadership team has PTC position for incredible growth.

The challenge I faced as a channel portfolio segment seller, was lack of control of the sales process and customer engagement overall. Too many individual efforts from other portfolio segment sellers, market directors, partner resellers, inside sales, renewal sales, customer success reaching out to the customer with disconnected self-serving messages that were confusing to the customer.

Job Work/Life Balance - PTC management respects this and is cooperative and flexible.

Compensation/Benefits - Compensation is OK, although PTC is slow to provide base salary increases and they are nominal at that. On the other hand, the benefits are pretty good.

Job Security/Advancement - PTC is slow to promote and its a bit of a political hustle to get further ahead in the company without having to jump through a lot of hoops.

Management - Direct managers are very good in facilitating your career, above them I found upper management to be out of touch.

Job Culture - Pretty simple, do your job and do it well and you will be left alone.

I was part of a global effort to bring operations executives into the company. This was a difficult change effort for the culture, a culture that was totally focused on sales. At the same time we were the first in Massachusetts to implement SARBOX controls, and the country was in a tough recession. Implementing these types of changes were not simple, and met with resistance in many parts of the company. However, we did succeed on several initiatives and PTC is better off for it.

Top Job Titles	Average Salary
Software engineer 5 salaries reported	$102,301 per year
Intern 9 salaries reported	$33.33 per hour
Customer success manager 4 salaries reported	$102,125 per year
Account executive 3 salaries reported	$121,667 per year
Senior software engineer 3 salaries reported	$133,667 per year

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