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Pacific Heating & Cooling

I've been with Pacific for over a decade and have made a home here. There is a lot of opportunity at Pacific to grow a career and a real life outside of the company. But it is not for everyone. As with anything in life, I've learned that if you really want something, you have to work at it. It takes time. 
I cannot think of a position at Pacific that is not a self-driven role, that requires developing a process, keeping consistent and performing at a high level in order to achieve objectives. 
I've seen more than a few field employees and admin employees, that either could not or did not want to put themselves fully in their position. As a result, they crash and burn.
But for those who want to really develop powerful and long-lasting skills, they shine very brightly. 

Cons:
-Heavy work-loads: when it's cold or hot outside we are busy. Overtime is a part of the culture. It's definitely not frequent or unbearable. But it is a shock to those who haven't been in this type of service work.
-Getting into the fire quickly: we don't hand-hold here. We are constantly looking at our training, adjusting curriculum, shadowing calls, doing ride-alongs, hosting technical/soft skills training and recommending self study. But, when the time comes, you will get pushed out of your comfort zone and be required to find where you are weak. A very tough but necessary part of the process.
-Slow to develop skills: technicians specifically require extreme critical thinking that can take years to develop properly. There can also be multiple solutions to a single problem, and knowing which answer is tricky. Techs want this skillset fast, but it doesn't work that way. It does take time to get strong and then be able to prove it.
-Feeling a bit lost: Mangers get stretched thin with such a big team and there may be times where (new hire specifically) can feel forgotten. While not intentional, it can happen (and sometimes is part of the process if they are just starting to get out into the field to practice their skills). Managers are required to host regular 1 on 1's and be a big part of their technicians development. Sometimes it can be put on the field/admin employee to speak up and request specific attention.
-Performance vs Seniority: those who go above and beyond, who work at a high level can and will outshine someone who only carries with them time and seniority. While years spent at a company does merit respect and attention, Pacific will always chose to recognize those who go outside of the average and choose to excel.

Pros:
-Ongoing Training: with regular meetings for field employees, ride-alongs, CEUs, training courses, Lab training, special event training and an endless amount of online support training, the learning never stops.
-Culture: Numerous changes and adaptions have been adopted simply to improve work-life balance, customer interaction, employee satisfaction, employee appreciation, community help/appreciating, breakfast meetings and a phone list of everyone and anyone who is willing to help however they can,
-Medical premiums covered by the company: monthly payments are covered by Pacific (especially for those with families, this is a huge thing). And it's a strong medical program, I've personally benefitted from this recently.
-Growth: Pacific is and has shown its stability through hard economical times. We've only continued to grow.
-Careers: There are paths to becoming successful for everyone that is willing to put in the work.
-Open door: While we do respect the chain of responsibility, any employee can talk to any manager if they are looking for assistances or help in an area where they feel they aren't getting it.
-A place where mistakes are teaching moments: we don't want to make mistakes but they will (and usually must happen). With integrity, compassion and a sense of teamwork, Pacific looks at mistakes at teaching/learning moments that can help employees grow. Nobody should be afraid of making a mistake if they are willing to step outside of their comfort zone.

Many more pros, but you'd have to experience it for yourself to understand.


I'll get this out of the way first: Pay is solid here, and the long-term benefits (401K matching, vacation time) for employees as they achieved service time milestones are fantastic. Employee medical/dental/vision are also 100% paid for.

PHC has been great to me so far. It's hard writing a review that applies to all, since there are multiple departments with completely different focuses/management, but direction is fed from the top on how personnel should be managed to the point where I have a good idea of what to expect. Pacific Heating's focus is the customer experience. When your company strives to be the best, you will have expectations set upon you to match that. Professionalism, communication, and punctuality are essential to the customer's experience in order to generate repeat business. When a company has a healthy, stable business model, they usually achieved this by having solid practices in place executed with guidelines for employee conduct. Any expectation or "demand" on the employee is placed there to reward excellence, and also encourage personal growth, whether that's explicitly intentional or not. 

It's easy to let a negative mindset sour you to a workplace. That can happen anywhere. Keep that in mind when deciding if you want to work here or not. If you have no desire to become a better employee and person, you might not hack it long term here. If you do strive for improvement, you will not only fit in well with a very welcoming group of people, but you are setting yourself up for professional success in your trade, and are joining a company with transparency, vision, and duty to those who helped it achieve success.

Long story short: Never once have I felt like the world was expected of me, but also I put myself under a lot of stress at times to try and achieve the best outcomes in my role. There is support here for employees to thrive under, and fair expectations to abide by.

A typical day starts with me reviewing emails, answering phone calls, and calling out to our club members are due for their tune up (no cold calling!). All of the CSRs rotate weekly doing additional tasks assigned to them (helping customers in our chat & email platforms, verifying appointments booked online, etc) Our office is a very fun environment and everyone here is very kind. I really enjoy getting up and going to work and that is the truth, I don't dread going to work at all. Even on busy days we work together and still have fun. There are some trivial things I wish were allowed like fun hair colors or piercings but that is minimal to how much I enjoy working here. Also, wish part time was offered. We have company parties and get togethers too and those are always fun and very elaborate at a venue, catered with games, a photo booth etc. I wish advancement was a little more available but there are not always openings in other departments within the office but I have been able to work with my manager to grow in my current role and add tasks to what I currently do which gives me added responsibilities which I enjoy and find fulfilling until have a chance to move into another department. Overall, this is a fabulous place to work and I am happy to be here and a part of this team!

What is the best part of working at the company?
Benefits are the best part of working here.

What is the most stressful part about working at the company?
Don’t expect your family to matter anymore. They are full of expectations with minimum one on one field training. Four weeks OJT for a TRADE that most do schooling for, is not sufficient.

What is the work environment and culture like at the company?
As long as you revolve your life around them you will be rewarded.

What is a typical day like for you at the company?
You never know, they like to wait till the night before to tell you to be in at 7 in the morning. You don’t get paid drive time for said meeting no matter the distance. Your last call always ends up being the furthest from your home, once again not paid for drive time.

Working at Pacific is rewarding. I have had many other "jobs" with other companies where I often felt like just a number.  Never have I been in an environment that is so caring. I feel that working for Pacific is a career not just a job.  The people who work for Pacific often put others above them selves. We all work hard towards a common  goal. When someone is struggling the team is quick to help.  Pacific cares so much about culture that we have meetings where the only focus is team building! I look forward to many many more years working with this team!

I enjoy working here as everyone here treats you like family. Management cares about their employees and tries their hardest to work around any obsticles that may arise for their employees. I have advanced in this company during my first 6 month here and now I've been here 3 years and continue to advance. The hardest part of the job is you must know how to multi task and work at a fast pace at times. But once you get that down there is nothing you can't achieve. The most enjoyable part of my job is I DO NOT feel like im going to work everyday because I love what I do. I get to Problem solve all day. I also love helping people in need and if you do to this is the job for you!

Joining the trades helped me take charge of my life. I was able to learn the trade without experience. They paid me to train and supported me through every step. You can incentives and SPIFs when you communicate with your customers and they see the value in the options presented to them. You get a base pay plus commissions! Amazing company events and monthly breakfast! They have incredible benefits that have helped me get my family covered for health care. I also have a 401K with a 4% match! They helped me get that started too. I feel confident I will retire here. 

I have never worked for a company who truly cares about their employees as people and not just a warm body.   From the owner down to department managers you are valued and appreciated for the work you put in every day.  Employees are trained, supported, and celebrated daily.

Really love the people I work with. This can be a hard industry to be in, but it also is extremely rewarding. 

The leadership team, managers and owners really care about us and the co-workers feel a lot more like family than team members.

What is the best part of working at the company?
The pay and benefits are a little better than surrounding competitors 

What is the most stressful part about working at the company?
No acknowledgement from management 

What is the work environment and culture like at the company?
Lack of compassion for individuals from higher ups. But most employees are good people

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