medical technician

cook

licensed practical nurse

caregiver

nursing assistant

Pacifica Senior Living

Horrendous work load for the position. Everyone in every position is burned out in no time. The turnover is so high you dont have time to learn names. It is my personal experience that the quality of care is greatly reduced due to such high turnover. The employees that do stay long term are worked beyond their breaking point and are not rewarded for their skills, knowledge and loyalty. They are often forced to beg for a raise only to fall on deaf ears. That should tell you how management feels about retaining quality people. The care staff is often mistreated by management and very valid complaints are smply dismissed. The ED was having affairs with several employees and was often MIA. He was not doing a good job hiring, training and retaining quality people and instead promoting his mistresses and his family members. The Director of Nursing was a joke and failed miserably at his job. The Regional Director was the worst of all. He walks around like he is some kind of royalty. With his nose up in the air and I'm too good for you arrogance that made me cringe. His name is Jake and whenever he comes around everybody runs for cover! His nickname was "Jakezilla"  and he lives up to his nickname. 
You will be expected to work on your days off. If you dont come in when asked be prepared to be told "you're just a warm body and can be replaced easily". Most people with any sense at all will be chased off right away by the immense workload and unrealistic expectations. There is no chance at a happy and healthy work life at Pacifica in Snohomish. There was even a Stop Placement ordered by the State of WA. for around 20 violations for around 6 months! I wasnt even told about it and I was on the management team. ALWAYS CHECK THE STATE DEPARTMENT OF HEALTH WEBSITE. The biggest concern should be the poor quality care the residents receive. These people are our elderly and should be respected and cared for appropriately and they are not. Family's are going broke trying to pay for their loved ones to be cared for and unfortunately their money isnt being used to pay for decent care and good living conditions. The buildings have leaking roofs, holes in the ceilings dripping water, furniture that smells like urine and in need of replacing, Ants in residents rooms, bad electrical, no heat, no air conditioning, broken appliances, poor housekeeping, theft, and the list goes on and on. The whole place is a health hazard and is falling apart from within. These residents are paying between $4500 to $7000 a month!!!! They are robbing these elderly people and their families.

The facility I worked at was small and could be a great place to work.. I loved my job there; I saw a nice change in the staff during my 3 months (people were kinder to each other and appeared more mature);

 however the powers that be and some staff took the fun out of my job responsibilities as the support system was very inadequate. The management appeared as if they misunderstood the state law/regulation requirements for ALs and would not listen to anything the RN had to say or contribute; until the state themselves declared exactly what they wanted and should happen. It was unfortunate that due to poor managerial skills, this small, would be fun environment could not have been a work place home for me.Other managers in different departments appeared entirely focused and obsessed with what was going wrong in the nursing department, however did not seem to be functioning optimally in theirs. There appeared to be a spirit of control in the environment, instead of professionalism, professional courtesy and maturity. There were great staff and there were lazy ones who expected so very little of themselves except to work as much o.t. as possible without contributing anything to the company. Staff appeared also overworked and burnt out, but they were great people to be around on a daily basis and some of us were like family.

There were also some excellent staff members whom appeared  afraid to make comments/ suggestions about their observations over the years for fear of loosing their jobs.
I had very little assistance to help me and was overworked and burnt out in 3 months ( in office most days over 12 hours doing documentation/coordination of care/ the job of 2 -3 persons) I was not compensated for the extra hours as I was never assigned in the staff clock and never asked; eventually when a very capable assistant was identified, there  appeared to be  so much confusion created by the E.D. that we could not even start our objectives to rebuild the department much more  achieve goals. 

The environment appeared so hypocritical and it appeared trust was a scarce commodity with management team, upper and lower . I gave my residents and their families top class, white gloved service, like they deserved, but unfortunately, the same people who requested this of me were the same people whom appeared to have had issues, when services were delivered and complimented. 
This was very unfortunate. However, I am grateful for the experience and wish this company the very best for the future. The clients and their families were so great! It was hard to leave them.

First off, my job consists of 6 cottages. Each cottage has one med. tech. and two care givers assigned. Each cottage varies from having 5-15 residents. The cottages are split up from high functioning to low functioning. A typical day at work consists of first greeting the shift being relieved. Get a report, do rounds to make sure residents needs and safety are being met. Correlate with co-worker who will be getting what hall up for breakfast/ dressed/ changed/ toileted etc. After we have given them food, we get the other residents who like to sleep in up and ready. We then have activities, lunch and lay some of them down for a nap. Hardest part of my job would be to have one pass away. This job becomes a part of your life, as well as the residents I care for. The most enjoyable part is being able to spend quality time with them. To make them laugh and see them smile. I love to interact with the residents. It makes my job easier. I learn everyday at this job how short life is and to make sure I live it wisely. To impact the world/ people I encounter in my life in the most positive way I can. Even if it's just smiling at someone. My co-workers definitely make it easier. Without teamwork this place, or any workplace evolving direct care will fall apart. As far for management, I couldn't ask for better Employers. When we have a concern, they listen and most of the time follow through with it. They genuinely care about each resident and the people who take care of them.

Luckily I was able to move on from this place, but I would think again before taking a job here. I worked as a lower position and then moved into management, and I would not recommend getting wrapped up in either the low paid hourly or the management positions. Management is unskilled, gossipy and fake their job responsibilities at the expense of residents and staff that do try. They'll throw you under the bus to keep their jobs and then have no regard for low paid staff. I would frequently explain how low starting wage for hourly staff explains 99% of the issues we have with them, and then get dismissed like as though this were not a living reality. They would hire poor poc with little job experience and then take advantage of their labor with no pay raises and then make them jump through hoops so that management could look good. Just terrible. There was also no SOPs in place for administrative work, onboarding, or any efficient office practices or standards to keep us in compliance and doing things efficiently. And then the office manager would act like this lack was due to computer malfunctions, server malfunctions, or whatever that I just know as an office person is completely false and made up. I would catch managers in lies all the time and was unable to report bullying and these sorts of false claims until my last couple days in fear that I would be fired or that I would not get a good reference. Just completely stressful situation. It's honestly more worth getting a job at a grocery store or literally any other job than this. They also frequently messed up my pay wage/salary multiple times and gave me very suspicious excuses for this.

What is the best part of working at the company?
You can do whatever you want…literally, management is a joke! 

What is the most stressful part about working at the company?
it’s a cottage style building with one care giver for 10-15 residents, the care giver is responsible for serving breakfast, lunch and dinner, taking the residents to the dining room cleaning, washing the plates  and setting the tables. On top of clearing pendants, and other tasks such as changes, transfers, and taking them to activities 🤗

What is the work environment and culture like at the company?
TOXIC! The amount of fights I’ve seen between staff is ridiculous, the managers talk about there employee out loud and med techs think there superior 

What is a typical day like for you at the company?
Morning shift: 
6:30am Wake up residents, get them dressed mind you some need hoyer lifts or are two person assists so you’re waiting on your coworker if there not busy in their own cottage  you have to have them ready and in the dinning room before 7:30am, 7:30am leave the building to go get breakfast cart, separate breakfasts onto plates, and serve to residents, after serving  you take there meal orders for the day (lunch, dinner) and that has to be due by 9:00am after that you take your residence back to the rooms and start washing the dishes and setting up the dining room ( folding napkins and placing utensils) for lunch, lunch is at 11:30 but between that you’ll take them to activities, shower them clear their pendants, then you do it all over again for lunch!  
Each cottage has around 10 to 15 residents and you’re working in a cottage all by yourself!!!

If residents don’t get dinner because they were left in bed due to them “not feeling well” by caregivers the management doesn’t bat an eye. As long as they legally have the floor “covered” they do not care about the patients. It’s so bad I reported the facility to the state without any outcome. I’ve seen caregivers leave patients in wheelchairs all night and got a slap on the back of the hand. When the building had covid my direct supervisor would try everything to get me to come in when I reported not feeling well or having symptoms. They have falls and falsify reports and don’t notify families. What kind of people can look at innocent elderly people and lie to their families? Pacifica can! I would get hit on the job by patients and nothing would be done to correct those issues. I still have scars from patients to which my boss would reply “oh well she’s moving hopefully” they do not care about people they care about themselves and making the company money. Raises were impossible to get even when you worked hard and did everything you could for them. Shame on this company. And because of the executive direction not being competent I will not receive a $500 reward for caregivers during covid (even though I actually had the illness) because she couldn’t get off her lazy butt to confirm I worked there. I know of hospice nurses that literally came to our building and asked to use a dying man’s glasses and instead of dealing with it professionally the director of the building and hospice just ignored it. Do not work or send your loved ones there it’s a death trap. 

What is the best part of working at the company?
Unfortunately, working for Pacifica was very disappointing.  There was no upper management support.  Very high, unreasonable expectations. Three of my management team left the company, Pacifica did not rehire for these positions, marketing director,  nurse and maintenance director.  Leaving me to manage all these positions while trying to perform my job as Executive Director.  Once I submitted my resignation, I was informed they were selling this specific community and wanted the community to look more profitable than it was, to perspective buyers.


What is the most stressful part about working at the company?
Lack of support from upper management. 
Community also came with a lot of "baggage" lawsuits etc, when I joined the team.  Building had an underground parking garage that was collapsing. Pacifica refused to pay to have this dangerous situation resolved.  This one of many situations that were not dealt with. 

What is the work environment and culture like at the company?
The community itself was wonderful.  I loved my staff, residents, family members and outside professionals that worked within the community.

What is a typical day like for you at the company?
Working as an Executive Director you are married to the job twenty four hours per day, seven days a week and three hundred and sixty days a year.  We know this when we accept this position.  It is a very rewarding yet demanding position with all responsibility for the entire community, including building structure, the Executive Directors responsibility.

I worked there for couple months and it was terrible. I was working different positions. I was working server, dishwasher, and prep cook. As a dishwasher and prep cook and server they get paid at different rates. I was paid as a server for all of them when I should get paid more when I work as a prep cook. They are highly unprofessional, anything a person of seniority gossip bout you that is bad, you will probably get terminated within a month or so. You will catch the food management and little buddy gossiping in the office instead of work. They are really touchy when it comes to “playing” around. I got chased through the kitchen with a sage on my first week of work, having the food manager call me the devil. The caregivers can careless about the elderly. They leave them at the dining room when closing. All they do is stand around and talk, if you’re a new worker they will mess with you. It’s definitely a place of work where you have to stand up for yourself or else they will push you around.  If you’re in high school the food management will have you pull a double shift and mess with your schedule as if you didn’t. They do not pay you on a job leave nor when you are sick. And if you want a vocation or time off they will not pay you and if they need you to work 7 days they will put you for 7 days a week no day off.

A typical day at work would be you, the employee working shifts that are normally meant for more than what you are working. Example, in a morning shift, minimum people should be 2, you will most likely be working by yourself serving 40 residents throughout an average of 2 hours, there will be days where there is only 2 servers during lunch/dinner time which is normally meant for 4 servers due to poor management. The things that I have learned throughout this job are how far my stress goes to, my manager would come to work after morning shift is over and would immediately tell you to do things while you are still trying to finish what you were doing. The caregivers/takers would often boss you around and would immediately ask you for things even if they know that you are very busy at the moment of being asked. The hardest part of the job is letting the residents that you've grown to know that you are out of food, or that the cook is not there that day, or you had to apologize for missing a part of their food because you are trying to keep track of 10 orders at a time. The most enjoyable part of this job are the residents that you get to serve, most come with a deep history of humor and will be very gentle with you, they will tell you about the times when they were a kid or would often ask if you knew about this and that.

I worked here for almost a year and let me tell you, it was one of the worst places I worked. The management is rude and will yell at you in front of staff, family members, and residents. They care more about the money and cleaning then they do about the residents. You have to in an eight hour period, especially as a med  tech, give meds, cook, clean, do laundry, give showers, make sure your residents are toileted every two hours, get them ready for bed, as well as deal with constant behaviors. Completely understaffed, most of the time there were two people doing meds for 60+ residents with two med passes in the evening, and most of the time you were left in a house by yourself to do everything. If you didn’t get it done the ED would freak out and yell at you even if there were falls and resident behaviors that made it impossible to do anything. They constantly were asking you to work extra, not understanding we all had a family. There was stealing going on when I was employed there by one of the employees and they did nothing. At all. This place treated us like we didn’t matter. They don’t care about their residents, let alone the employees. This place needs shut down. Don’t work here.

Top Job Titles	Average Salary
Medical technician 11 salaries reported	$17.34 per hour
Cook 2 salaries reported	$15.50 per hour
Licensed practical nurse 5 salaries reported	$25.60 per hour
Caregiver 9 salaries reported	$15.82 per hour
Nursing assistant 1 salary reported	$17.75 per hour

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