security officer

concierge

front desk receptionist

office assistant

account manager

Palladion Services

A typical day is always a professional one.  I am proud to be part of a team who's hallmarks are stellar work ethic and unwavering integrity.  

Every day is interesting and exciting.  There is some routine to what I do day in and day out, but no two days are ever the same.  Palladion has provided me with everything that I have needed to assist our clients and residents and now, with new management, that support is even better than ever before.  

My new manager leads by example and also helps us to make subtle changes to our approach to our work which has resulted in making our days more enjoyable.  I think that our new manager has had a positive effect on us.  We've always been a happy bunch, but now we have an upbeat eagerness that seems to shine through those of us at the Concierge desk for our residents to enjoy even more now, too.  

Through excellent communication, ongoing training, reliable contacts to around the clock support, we live and thrive through our team-oriented approach to our work. My co-workers are an upbeat, smart, dependable, can-do team-oriented bunch who count on me and who I know that I can count on to provide our residents with the very best service.  

Our clients and residents treat us with respect and really appreciate all that we do for them.  Now, more than ever, it's very rewarding to be a part of the Palladion team.

The hardest part of my job is package management.  Today, everyone shops online and gets everything delivered to their concierge at home.  In addition to all that we do every day, that aspect of our work can sometimes make an already busy day a bit hectic.  Slowly, however, our clients (building managers and Trustees) are realizing that having a dedicated person to handle the shipping and receiving of packages and furniture allows us to stay focused on fulfilling our residents other needs.

People do make a huge difference in what we do.  Palladion continually assesses our performance and overall, everyone is very professional and upbeat.  Everyone has a role to play in getting our jobs done for our clients and residents.  At the beginning of this year, we got a new manager and everyone, at least on my team seems over the moon happy about having someone around who keeps us on our toes in a positive way and also who appreciates that we work hard to keep our clients and residents happy.      

The most enjoyable part of my job is that it is truly enjoyable and that I feel like I am appreciated and that I have a very bright future here with Palladion.

I started working for Palladion because I needed money and was looking for easy work with plenty of hours. I got it. This is a job that I could do in my sleep and despite working full time, I am consistently called in to work extra shifts. This is often problematic for other workers, and I can understand their frustration. Palladion seems to struggle to find reliable consistent employees, and as a result, relies too heavily on a small group of workers.
I have also had issues with coworkers not showing up for shifts promptly. This is a job that requires you to be on-site until you are relived. That means you cannot leave the desk unattended for very long- so no meal breaks and you are held completely at the mercy of your coworkers. I was once stuck at the desk for an extra hour and a half because my relief overslept and then quit on his way to work. I am rarely let off after a full 8 hours (mind you, afternoon shifts like mine end at 11pm). People are regularly asked to work doubles due to lack of workers (I was once asked to work from 3pm to 7am before returning to work for my normal 3pm shift that same day, for which I did not receive overtime pay). I also worked for two weeks straight over the holidays (this I did get overtime for).
The people I work with are friendly and there is a sense of camaraderie among us. The people in my building are very polite and appreciative of our work, many of them tip over the holidays which is very nice. I do not feel any malice towards our management, however poor, as I understand they try to do the best they can. Hours are fairly flexible, if I need time off I can get it. However, I often feel guilty doing so knowing I will be making a coworker work an extra shift to cover for me. 
The main issue with Palladion is worker management. They are in serious need of employee accountability and a bigger pool of reliable workers (as well as a better grasp of work/life balance). If you don't mind spending all your time at a front desk, this is the place for you.

The job itself is very easy - just show up, sit at a desk, and put your 8 hours in. The shifts are either 7 am - 3 pm, 3 pm - 11pm, or 11pm - 7am. The pay is overstated in almost all of their listings; they are only actually offering $17.5 per hour (though might push it up to $18 if you fight for it, or $19 if you work there long enough). 

The management is terrible, they are chronically understaffed and will try to make you work more hours than is reasonable. That being said, you can just say no to all their absurd requests. They will not fire you because of how understaffed they are, regardless of how angry you make them. There are many stories of people working for Palladion getting fired and rehired again 7+ times over. So, you have incredible job security no matter what you do, and if you can have a backbone when they push you to work more than is reasonable, you will be fine. Like I said, the job itself is very easy and you can even make connections with some of the residents at whatever site you work to land other jobs. 

All the coworkers I have are incredibly nice, and it is a good environment aside from the managers, which I only interact with on at most a weekly basis. There is a lot of flexibility if you push hard for it because they need workers desperately. 

If you would like to secure this job, when they call you for an interview, show up in a full suit and act very respectful and people-pleaser to the interviewer. You also want to bring a printed resume, regardless of what is on your resume. The managers are looking for people pleasers who they think will be easy pushovers and work absurd hours. Once you land the job, you're probably not getting fired. 

I have worked for Palladion for 3.5 years and have really had a great experience. I began working on the 3P-11P shift which wasn't my ideal schedule but took the job because of decent pay and benefits. I was there for  2 years before a promotion opened up for me when the Lead at my building left the company. He had been there for 7 years and got a management job at a Hilton Hotel. I was promoted and my work/life is so much better on the 7A-3P shift. The client is very nice and we work well together. Palladion Management is incredibly easy to work with. They are really hard working decent people who want the company and its employees to do well. They are tough on people for poor performance because our client is tough on them to fix problems when they arise. The good news is they get fixed quickly - the bad news is people don't like being called out for poor performance. We have had pretty strong retention at my site and everyone was incredibly grateful for their jobs especially during the pandemic. Even our part time staff that were laid off from their full time jobs have taken on full time hours with Palladion in other buildings to help them financially. Palladion reached out to all of us to ask us if any of us needed extra hours during the pandemic to offset other losses of income. Though I understand this extra help also helps them - it was nice they asked before hiring people new. I felt they were trying to look out for their employees. 

During my interview one of the managers was taking phone calls and  sending emails, another manager left to move his car and never returned and I had to reschedule. (Yes, I should've taken heed to the red signs and never accepted the position.) Once i started working one manager thought is was okay to text me late at night even after being asked not to and to keep communication during business hours. Not only did she disregard my request she texts me on a Friday night almost 10 pm to tell me my hours changed 9-5 to 7-3 and my location changed from Fenway to Cambridge permanently when my next shift was the next morning. When confronted on the lack of professionalism she lied and made up a story about complaints that she couldn't give full details about and when I demanded her to give time and dates she changed her story to she thought it would be an more "desirable" location for me and how beautiful the building was . DO NOT WASTE YOUR TIME. This place is for younger people who don't really have a sense of how an manger should conduct themselves and how a place of business should be ran. They lack empathy and its so short staffed there that if you have an emergency or become ill they will threaten your job and force you to stay. I had an stomach bug and slept in the bathroom by the toilet majority of my shift due to managers telling me i couldn't leave and if i did i would get fired for abandoning my job. This place is terrible and needs a new management team.

Let it be known I give 1.5 of these 3 stars based entirely on the building I was stationed in. The apartments I worked in had some very sweet people in the leasing office and some of the nicest residents I have ever met in my entire life. I worked hard because I wanted to work hard for them and make sure their needs were met. This type of work was personally fulfilling for me, and I miss it often. 

Unfortunately, were it not for my wonderful building, I think I would have had a pretty bad time. Company was extremely understaffed and the higher-ups non-communicative. The managers responsible for helping me solve more complex problems and sort out the schedule were themselves overstressed and underpaid. I was frequently asked to stay late, something that caused me significantly inconvenience due to my long commute; but saying no often felt like it wasn't an option because leaving the desk entirely unmanned was not safe. 

If this is somewhere you're planning to work, you need to have a backbone. You need to loudly advocate for yourself, your money, and your time, without fear of making anyone mad. You need to stay in contact with your coworkers so you can keep each other abreast of any random schedule changes and support one another.  If you can't do those things, you will be taken advantage of.

Palladion Services has meant a lot of different things to me. When I started I was fresh out of college and just knew I needed money. It has given me an enjoyable life with wonderful moments over the last 2plus years!

I’ve worked hard and I was promoted in a swift manor! I’ve had my fellow concierges also get promoted under my guiding hand. 

I think the best thing about Palladion for me is the trust factor. You are given a lot of responsibility and you are expected to preform which I love! Like all jobs you have ups and downs but I’ve used those downs to propel myself into one of the company’s valued Concierges at a great building (The Viridian). 

The people you meet can change your life. I’ve had nothing but wonderful moments in my building and some of the residents have become like family to me. 

The hours can get a little long, in some buildings that are 24/7 you do run the risk of working long hours but the OT is always nice!

The bottom line is I truly enjoy working for Palladion and I appreciate all the opportunities I’ve been given so far! I would encourage anyone who’s looking for something to crave their own identity into and be in the heart of Boston this is an excellent job! 

There is a culture of disrespect at Palladion that comes from the top down.  Your manager gets  disrespected and it works its way down to you.

This isn't brain surgery, mostly you are saying good morning and sorting some mail.  It also doesn't pay much or come with any benefits.  It would be bearable if not for the fact that management has such contempt for the employees.  

A common example of which :  

Your manager will beg/sweet talk you into covering a shift at the last minute (putting you into overtime).  Then they will scramble to find someone else to cover that shift - someone who won't be getting overtime, without telling you.  If they find them - they just send them to the building and tell you to go home.  It's basically like having a date for the dance but you keep asking for a prettier girl, and if you find her, you tell the first girl that something suddenly came up!

I have worked for Palladion for 9 years and have had an excellent career with them.

I have been promoted twice and have seen most of the turn over at my sites due to others being promoted as well. Maybe my buildings have been unique but Palladion has had the contract at the 3 buildings I've worked at for over 10 years each.

I've never had to work a shift I wasn't asked in advance for and when my relief is running late they almost always have the courtesy to call ahead and let me know. 

The job is everything you would expect a concierge position to be - no more, no less really. The only thing I definitely have an issue with is my building does not restrict the size/weight of packages and it makes some days harder than others. 

Management have all been with the company for years and have always been very supportive of me. 

Having been in the industry a while I feel like I make the industry average for my position. Residents at my Condo are very generous year round and in particular at year end. 

Benefits cover what I need for time off and health insurance.

I absolutely would not recommend working for this company unless you truly have no other options.  The pay is good for what the job is - sitting at a desk for around 8 hours and not doing anything besides checking in/out the occasional packages.  However, that is the only good thing about this position.  There is no upward mobility, no meaningful benefits, and no holidays off.  Everything is done on paper, including timesheets, so there is very little accountability when employees are late to relieve fellow concierges.  Management doesn't care about employees, so employees don't care about the job.  In the first month or so of employment, management contacted me multiple times a week asking me to extend my shift to 12 hours, cover at another building, work a double, etc.  They have no qualms about contacting you on your days off.  No work/life balance to speak of.  There is no training protocol and you have to trust that whoever is training you cares enough to do a good job.

Top Job Titles	Average Salary
Security officer 11 salaries reported	$23.59 per hour
Concierge 1 salary reported	$22.00 per hour
Front desk receptionist 3 salaries reported	$18.33 per hour
Office assistant 2 salaries reported	$61,389 per year
Account manager 2 salaries reported	$77,813 per year

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