teller

relationship banker

loan specialist

credit analyst

center manager

Park National Bank

I was so excited to get the job in the Customer Care Center (call center) and I had NO idea what I was getting into. On the surface, the benefits seem decent, especially for our rural area, but it was a TERRIBLE job. Management treats that department like an afterthought, even though its the front line for helping customers, routing calls, answering questions (For just about EVERY department. I had to learn extensive amounts of information and the learning curve is at least 6 months to start to feel comfortable with everything that will be thrown at you and about a year and a half to confidently answer the majority of questions without having to double check the current situation with supervisors or other departments. Call times are valued over everything, to the extent that it hurts the call center employees to provide quality service.) There is no way to get 5 stars on yearly review because there is 'always room to do better' and most don't get above a satisfactory 3. It's a thankless job, they were always asking for more from employees, to the point where I watched others get off of calls to have a good cry from the stress of it. I also shed more tears over this job than any other I've ever had. In the 3 years I was there, I had 2 panic attacks and both had EVERYTHING to do with this job. Employee turnover is high due to unrealistic expectations and pressure.

The programs (20+of them, and more than 10 that you'll use daily to complete tasks,) are ill designed, redundant, slow, buggy and generally obnoxious. 

Procedures changed nearly daily and sometimes even reversed just as quickly. It was incredibly hard to keep up with such a disorganized and disconnected group of management, none of which spent ANY time assisting customers. (How can they decide what will work best for an entire department when they have no experience with actually doing that job?)

The most and nearly only enjoyable part of the job was assisting kind customer. There were a few delightful regulars that were always kind and caring. Coworkers were cool. It always felt nice to fix someones problem, even if it meant being penalized for it because it required more time spent.  

Personally, I would never want to work for them again. Truly a thankless job where I felt that I was forced to choose between my own moral obligation to do my best to assist customers OR conform to the numbers to stay in good graces. 

As a single parent with limited support, I found that Park National Bank was not a very accommodating place to work when it came to personal or family challenges. There was little understanding or flexibility for parents who might need help balancing work and childcare responsibilities.

The branch environment itself often felt unorganized. At times, the branch manager at the time when I first started lacked the knowledge or leadership skills you would expect, and there were moments when head tellers knew more about daily operations and procedures than our manager did. This created confusion and inconsistency in how things were handled.

The workplace culture was also difficult—there was a lot of gossip and favoritism, which made it uncomfortable for those just trying to focus on their jobs. Some employees were allowed to leave early or take extra time as they pleased, while others were held to much stricter standards without explanation.

Overall, it felt like the company prioritized its own interests over the well-being of its employees. Support or flexibility was only offered when it was convenient for management, not because they genuinely valued or cared for their team members.

While Park National Bank may offer stability and professional experience, it’s not the most supportive environment for employees—especially for single parents or those seeking fair treatment and consistent leadership

What is the best part of working at the company?
The pay and bank holidays. Some of the customers are amazing too. 

What is the most stressful part about working at the company?
Getting cussed out every other call. Having to explain how to use the internet to people that don’t know how to operate a phone or computer. Being forced to be a therapist and not allowed to end the call but they want it to be kept under 3 minutes with 5 seconds in between. Miserable. 

What is the work environment and culture like at the company?
Co workers don’t talk to each other. The supervisors talk bad about the employees and make fun of them. My first week out of training, their QA lead at that time, was saying in front of everyone, how bad this new hire was and that they just had 6 weeks of training and just super negative, judgy, Karen type behavior from mostly all of them. Only 3 of the supervisors will even do their jobs and training is different for everyone. 

What is a typical day like for you at the company?
Clocking in, answering calls back to back for 9 hours, being yelled at by customers, while having the supervisors message you any time you aren’t on the phone to “check on you”. I have waited 30 minutes for them to answer me before, while my call is supposed to be under 3 minutes and my job depends on it.

Pretty easy tasks at hand for this job. Not very many clients, so majority of the day is just waiting for a customer or doing busy work. The environment was pretty laid back. The concerns I had when I was there was that, because this is such a small traffic branch, there's not many people on the teller line. If one person is out, it means one person is usually by themselves for an hour. Which is unheard of for banks, in general. In the event the majority of people are out on the teller line, the entire teller-branch responsibilities have fallen on one person. Genuinely have never worked somewhere where this could even be a possibility. Overall, it's a nice place to work. Slow paced, friendly people. Due to how small this branch is, it just makes it a possibility to be in uncomfortable situations as a teller.

Working here in the last two years has been a roller coaster. We have had terrible times and okay times. Never has my experience be FANTASTIC or anything along those lines. There has been a LOT of turn over in IS since 2020, previously people had stayed for a while. The corp has been purging managers or they have been leaving which has caused waves making others leave. People who have started here in the last 2 years have left almost as soon as they started. Pay is low especially with inflation on the rise, forget competitive pay because the company is based out of Newark, Ohio where the cost of living isn’t high. So low pay for tons of instability. Plan to be over worked when it comes to your job duties. There is also an industry standard and a Park Standard that does not match up. 

Park National Bank offers a welcoming work environment with supportive coworkers. While there can be some gossip and the culture is more conservative than I personally prefer, the team is always willing to help and teach whenever questions come up.
The pay is on the lower side at $15 per hour, but I was primarily interested in gaining customer service and banking experience. Their month‑long training program provides a solid foundation for new tellers, and most additional learning happens on the job through interactions with customers and colleagues.
I appreciate that Park National Bank was open to hiring someone without prior banking or customer service experience. For that, I am genuinely grateful to my manager and supervisor.

The company offers excellent benefits and starts you out with a decent amount of paid vacation and sick time. They also offer childcare reimbursement, which was a huge deciding factor when I was researching new companies. 

They're incredibly involved in the community and give their employees the opportunity to give back, as well. 

There is plenty of opportunity to fulfill different positions within the company and to advance quickly if interested. 

Some of their policies and equipment are a little outdated, but they're working towards a change. 

Overall a wonderful company that I'm proud to work for.

What is the best part of working at the company?
Park actually treat you like you are somebody . They are always commending us on doing a good job. Never negative 

What is the most stressful part about working at the company?
I have no stress at work. It is a very good company to work for and when you have a great manager, no reason for stress

What is the work environment and culture like at the company?
My branch is more commercial based and we all work together as a team.

What is a typical day like for you at the company?
We have our normal daily deposits in the morning. We answer the phone and if anyone needs help, we do what we can. Other than that we are reading up on new products and services

What is the best part of working at the company?
My coworkers/Direct supervisor

What is the most stressful part about working at the company?
Having inconsistent information to work from

What is the work environment and culture like at the company?
Relaxed in some departments, other departments are high maintenance in the workload

What is a typical day like for you at the company?
Depends on the day/call volume. If calls are slow then day to day can be spent on bigger picture ideas-performance tracking/review, one on one meetings with the team. Busier days are spent answering more calls and coaching associates on questions they have

What is the best part of working at the company?
Working from home and helping customers, pay was decent to start.

What is the most stressful part about working at the company?
Supervisors were very smug, expected you to know everything. Always acted like they did not have time to help in online chat, which is their job

What is the work environment and culture like at the company?
Felt very much like an old fashioned ‘boys club’ ad far as between the supervisors. I found the female supervisors more kind, ready to assist with questions in order for me to help customers.

What is a typical day like for you at the company?
Schedules good, accommodating to when you need time off.

Top Job Titles	Average Salary
Teller 16 salaries reported	$17.08 per hour
Relationship banker 9 salaries reported	$30.14 per hour
Loan specialist 3 salaries reported	$15.96 per hour
Credit analyst 4 salaries reported	$65,938 per year
Center manager 3 salaries reported	$46.00 per hour

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