registered nurse

patient care technician

cook

medical assistant

environmental services technician

Parkview Health

When I was first hired to work as a MHT, I was so excited to have a job that mattered. I’d get to help people while gaining experience in the psych field. I have learned a lot, and I’ve met some great people. But the company’s expectations are too high, and don’t pay fair wages. Overworked, underpaid, understaffed. I have an AA and I’m working on my BA, and I make exactly the same wage as my counterparts with only a high school diploma.

There are no true part-time positions other than PRN (which does not qualify for benefits). The “part time” that they offer (two 12-hour shifts and every other weekend) is not truly part time. You have to sign up for on-call shifts and there is mandatory overtime. You are still working 40+ hours per week. They are NOT flexible with college schedules. If you want to take PTO, it has to be requested 6 MONTHS IN ADVANCE (and only 2 techs can be off at one time, so there’s no guarantee it will be approved). PTO at this company is basically just for show. You self-schedule months in advance, which is extremely unhelpful because I don’t know what my needs will be a month from when I’m making my schedule. If you have a traumatic experience with a patient (which will happen) you aren’t able to ask for a few days off so you can recover, you have to continue to work your shifts as scheduled. You could try to get someone to cover for you, but you have to get it approved by management first, and good luck finding someone to cover for you if it’s on a short notice. The VP of PBH has said verbatim that “techs are replaceable”. They don’t care about us.

The job is great for psych experience, you will learn a ton. The job is extremely emotionally draining, sometimes dangerous, and there is virtually no support for us. Management will tell you half-truths when you’re first hired, and once you’re on the floor you’ll start to see what it’s really like. 

Was responsible for Primary Care Operations comprised of 200 Family Practice, Internal Medicine, Pediatrics, IM/Peds, Walk In Clinic providers, and Near-Site / On-Site providers practicing in 60 locations throughout Northeast Indiana. Partnered and coordinated operational strategy and outcomes with the Primary Care Service Line Physician Leader, the Primary Care Executive Committee, and other Physicians, Advanced Practice Providers, Operational and Service Line Leaders in a matrixed and highly successful organization.

We built a great team. We focused on employee, provider, and patient satisfaction initiatives across the region. We focused on organizational strategic growth initiatives, improving patient access, and improving operational and financial performance. We utilized Epic and care registries to close gaps in care and attain Meaningful Use targets. We improved quality outcomes universally, in accordance with value based payor requirements, and in accordance with population health guidelines. We achieved world class well child and wellness results across the region. We achieved world class employee and provider safety results. We targeted low physician, advanced practice provider, co-worker, and management turnover. We prepared the organization for the future relative to recruitment and master facility planning. We created a culture of teamwork, professional development, satisfaction/engagement, and world class measureable outcomes for our providers, patients, and communities.

Typical day was 8-5 
Room patients, answer phones, review in basket, 
Make next appointment
Get paperwork around for surgeries if required

I learned to trust myself and really no one else around me, not to have opinions or disagree and not to point out issues because then you are looked at as the problem. Work culture is somewhat fake, if the coworkers are happy with you, they treat you good if they are mad at you, they treat you as if you don't belong and it is allowed by management.
Managment- some are great others trust with caution 
Hardest part of my job constantly being downgraded by leader and made out to be the problem instead of them interested in really what was going on, and how to fix .
Best part of the job was the patients, loved speaking and hearing about their day and putting a smile on their face, loved when a patient would come in all down but by the end of visit and taking the time to listen and care they walked out feeling good and with a smile. 
Advise- Interview the leader, yourself, make sure to ask clear questions and take notes of everything discussed,  Speak with other employees and ask to shadow on your own time a few days, 1 day isn't enough, Remember that they are wanting you for the job so a lot of things are said but not followed through on, be cautious with this job. The sad part is it is not all departments but because of a few leaders it makes it very hard to work in environment like this one.

The ED (emergency department) leaders are horrible! From the beginning, the communication lacked and I should’ve taken that as a sign. The pay wasn’t what I was initially promised, over a dollar under what I quoted prior. I was told I’d be working 7a-3p shifts, at the main hospital. Ended up working 8a-8p, at an outpatient location with a scary turnover rate (which also should’ve been a sign). I was never made to feel welcomed, nor valued in this department. Everyone seems to hate their jobs because of the so called leadership, but everyone is afraid to report anything, which causes the turnover rate to constantly increase. Going to HR doesn’t help anyway, because all the leaders will do is twist your words, and pretty much lie. They strictly enforce the attendance when you’re not someone they favor, but if you’re favored, suddenly you can have certain attendance privileges that others don’t. I believe Parkview Health as a whole is pretty decent place, but someone needs to look into what’s happening under the PRMC Emergency Dept. leadership, because people are very unhappy with their jobs and experiences there and it doesn’t need to be that way.

There isn't really a typical day, you never really knew what you would be walking into. 
What I did learn was a very good understanding of medications from what their main purpose is, to making them, to the proper handling and distributing of them. 
There is a bit of conflict of interest in the management department with people being related to one another. Not always sure what you converse in private, pertaining to the job, is always kept private. 
The workplace culture is fast paced. Parkview has all the tools to help do the job but not always accommodate for the work load. The culture was once fun and everyone would pitch in to help the operations of the department run smoothly, so we were able to provide the best care for the patient. This mentality doesn't seem to exist anymore. It is also very cliquey now.
The hardest part of the job was getting everything in your job description done on time before the next shift came in. 
The most enjoyable part of the job was working with some great pharmacists who are very helpful and eager to educate. The other rewarding part was knowing you were helping patients.

I have over 25 years of experience working at Parkview.  A typical work day includes payment posting (productivity standards are unreasonable), researching, transferring payments, processing work to be completed, miscellaneous other clerical work.  I have learned the in's and out's of the Revenue Cycle.  I have also learned basic medical terminology.  Management is not professional or fair to all employees.  The hardest part of the job is trying to meet productivity standards and not making any mistakes.  I enjoy the data/10-key entry and being able to work independently.  Because the Patient Accounting Department is small compared to the whole healthcare system, it is hard to determine "overall" hospital information.

I did not know this area of nursing existed.  I am so happy that I discovered it.  I absolutely love picking apart and analyzing the data to provide to the payor and to determinate medical necessity.  I am a very detail-oriented, and analytical person.  This area of nursing seems to fit right into my personality. 

Through  good leadership, I have been able to take a team that was only four employees, work through some issues that I was warned about in my interview, evaluate and change most processes to a more efficient way.

The hardest part of the job is getting collectors to understand the nursing side of the job.  We alays manage, and I keep good relationships with these other teams.

At Parkview, I'm lucky to be able to work with some incredible co-workers who are very caring and great at their job. It has given me an opportunity to learn more about the mental health field, however, the pay is absolutely abysmal. I have a degree and I receive a base pay of 11.98 an hour. The company claims that they're doing everything they can to avoid turnover, while assistants and technicians make about 1400 dollars a month at best. The CEO of this non-profit organization receives around 3 million dollars a year, while technicians and others within the company are skipping meals to be able to make it to our next paycheck. In summary, Parkview has the potential to be an excellent place to work, but the compensation just isn't there. I can only hope that some day they will pay a living wage to their hard working and passionate employees.

I worked for Parkview for over 25 years, in various positions. I left in 2019 due to just needing to see other places. There are somewhat reasonable benefits and reasonable pay (for nursing at least) and I loved my job. Day to day support is great but Parkview is a huge health conglomerate now and very bloated with different types of operational leads, entry level, mid level and upper level management,  as well as more Vice presidents of whatever than I have ever seen. It can be hard to get changes made or figure out the bureaucracy. 

Frontline employees work hard, generally are nice and are reasonable paid. Patients generally like their care. I would work there again. 

9-10 hr days
Outpatient setting.
Turn over in management is crazy! The just seem to give and randomly choose replacements while passing over qualified people right there. They promote people who don't do well in their current management role and file in more who have no idea how to do the job. Also, the expect everyone to take on multiple, additional office tasks with no additional compensation or time in your schedule.
Everyone is pretty nice to your face and will help you with questions, but they will not think twice about throwing you under the bus if it helps them.
Get everything promise in writing! I was told I misunderstood my pay increase or I just made it up.
The providers I work for are pretty great!

Top Job Titles	Average Salary
Registered nurse 11 salaries reported	$36.91 per hour
Patient care technician 10 salaries reported	$17.40 per hour
Cook 2 salaries reported	$19.70 per hour
Medical assistant 3 salaries reported	$21.55 per hour
Environmental services technician 4 salaries reported	$19.70 per hour

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