customer consultant

account manager

document processor

direct sales representative

Patra Corp

I’ll start with the positives- In my experience, my direct manager was awesome and truly cared about the employees. Working from home is also great and allows some freedom to use your lunch break for household duties (if your desk even allows for a break). Patra is also big on morale so they do their best to try and build that within your team.  

Now on the the not so goods- When working for Patra, you work with a contracted agency on an established book of business. There will also be additional book transfers from the agency from time to time. There is no care given to the accounts transferred to you. Some of the accounts transferred have already been cancelled, some of the accounts are related to other accounts that are assigned to an Account Manager with the agency (you will most likely be working that account as well even though it’s not your assigned account). Lastly the accounts are just a complete mess and it’s given to you to clean up and make sense of it. There is a complete disconnect from the agency to Patra employees unless the agency has a complaint. The accounts can just be chaotic, hectic and messy. There is never a light day. You’re constantly chasing an ending that is never there. During my years at Patra, I feel my professional growth has been stunted.

Also, don’t get reeled in with the “unlimited PTO”. Depending on the agency you are working for, your desk may be too busy to take ANY time off. After the passing of my daughter, I only took one day off- the day of her funeral. While my team was supportive and my manager encouraged it, time off is just so difficult on these high volume, high maintenance accounts. 

Best of luck on your journey! 

CEO talks a big game about company culture and that they take care of their employees. At the end of the day, you’re just expendable and they will terminate your employment without warning, regardless of the financial hardship it causes. Unrealistic sales goals, little to no legitimate training , extremely selfish and poor leadership team, no performance management, no opportunity to improve numbers, no support or encouragement, and no ramp up period allowed to build prospects and close deals. Sales cycles are 3-6 months, minimum, and they are firing people after just 5-6 months with no coaching and ridiculously high sales goals. Leadership team never holds itself accountable. They always blame the employees. Bottom line, you are not set up for success. Probability of failure is high. This is a company that doesn’t want to consider that their senior leadership team is the problem. Especially in broker sales. When good companies experience such high turnover %’s, they will usually look at leadership and hold them accountable. If a large majority of your sales people are failing, it’s not them, it’s you. 

You’re better off going to work with one of their core competitors. Better pay, reasonable goals, culture of holding leaders responsible, etc. There is a reason this company is chasing its competition. 

What is the best part of working at the company?
There was a few people that could be nice, but most of them were terrible people

What is the most stressful part about working at the company?
They give you so much work. It is almost impossible to get done. It’s terrible. The workload is terrible even though the pain may seem good. It really isn’t when you start adding all the hours. You have to work to try to get it done.

What is the work environment and culture like at the company?
It seems like no one really gets along. Everybody’s always back abiding. It’s like childish place to work at not a healthy environment at all.

What is a typical day like for you at the company?
So many emails, so many tasks so many follow ups that you can’t you can’t even do all of them mostly in a day so of course that means you never meet your KPI which of course means you never get a bonus

My job requires me to translate clients' (insurance agencies) needs into service workflows to train and manage service teams.  A typical day entails communicating with clients and our teams in India, across all 3 shifts in a 24 hour period.  

I have improved my communication, time management and organizational skills during my tenure at Patra.  This, in part, is due to a phenomenal group of colleagues that support and promote one another.  I have learned so much about the Indian culture and their work ethic is second to none.  Working with my teams in India has made me a better human.

I feel like I get the challenge I was always looking for in this industry and that I'm improving the industry by being a part of Patra and the innovations our organization produces.

What is the best part of working at the company?
Being able to work from home, working remotely. 

What is the most stressful part about working at the company?
Inadequate training and a deep lack of integrity, support and loyalty  for their employees. 

What is the work environment and culture like at the company?
They are a staffing agency. Once they hire you, you work for another company. After that, they still want to be involved but only on their terms. There is nothing support, loyalty or advocacy to their employees after initial hiring. 

What is a typical day like for you at the company?
Sign into their system then that’s the end of your connection with Patra. You go right into the work day with the other company.

I have been working for Patra Corp for 2 years and have truly enjoyed working for this company. This company has allowed me to grow and become a more effective team player. Patra Corp has provided me with all the tools needed to succeed from education, guidance and great leadership. 

The workplace culture is upbeat, fast-paced and always changing for the good. The only thing that is constant is change and Patra does a great job of keeping up with the changes. 

Management here does a great job of acknowledging your hard work and treating all employees fairly. Everyone around here is working for the same goal and you feel like you are truly part of something big and making a true impact.

Patra Corporation is a very friendly place to work. All co-workers are very easy going and willing to help out. As long as it doesn’t take a extended amount of time. Every decision is done half way , everything seems to half measured. Company will sometimes sweep serious conflicts under the rug. Depending on the section in which you work things can be over dramatic. Very poor management decision making. Alongside very strict on advancement throughout the company. 

Benefits that come with working at Patra are insane.  This company really values it's employees and takes care of them. Patra pays the largest part of my health benefits - more than I have ever seen a company pay.  Their benefit package is awesome.  Medical, dental, vision, 401K. Earn 10 hours of PTO each month, 2 floating holidays a year. Bonus once a year.
There are department team building events, outings every 2 months. Escape room, bowling - those types of things and they start at the end of the work day but you are paid for the time you miss. The company is really like family and everyone knows your name.  They could certainly pay better but it's hard to beat the benefits and the people you work with

I have been in the insurance industry 30 plus years and I've never experienced such a poor working environment! And this is a remote. 
The pay is at least fifteen to twenty percent less than anywhere else. They try and justify that by saying, they take some sort of national average, that's what they come up with for the pay.
Revolving doors of people which puts you in a very interesting position when you get hired, in my case over three thousand emails to start with. Insurance is treated as an assembly line. Customer service is not a primary concern.

This is the best company. They believe in their employees, and give us room and opportunity to grow. Hard work is appreciated, noticed and rewarded. 

Management listens to needs of staff and I believe they provide the resources necessary to make us successful. 

This job has provided a good work/life balance. Family is important to the management team as is their employees well being. The PTO package is the best in the industry. 

Working here has been a pleasure and provided many chances to push myself out of my comfort zone, but I have never felt like I am doing it alone. 

All in all, I couldn't ask for a better place to be, and I hope to be here for a long time.

Top Job Titles	Average Salary
Customer consultant 3 salaries reported	$68,000 per year
Account manager 5 salaries reported	$53,200 per year
Document processor 1 salary reported	$20.50 per hour
Direct sales representative 1 salary reported	$50,000 per year

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