account executive

sales intern

account manager

software engineer

commissioner

Paycom

There are many things that attribute to the value of a job opportunity. Depending on your values, you may place high importance on something that someone else may place none on. For example, working for a growing company may be extremely important to you, but someone else equally qualified may not value this at all personally. The fact that two people may view this differently doesn’t make it a less credible opportunity – it simply means it should be considered on an individual level. 

What can be said about Paycom that is objectively true is that the incredible growth and success here is undeniable. This equates to a lot of opportunity for career growth, and also an exciting, fast-paced work environment for employees. Although there are other factors that need to be considered, I feel that these are the general presiding factors for how to weight the value of a career opportunity. If this at least intrigues you, then the overly generous benefits package, catered lunches, fully functioning gym, and competitive pay should only present this opportunity as more lucrative to you than before. However, it is the intangibles, in my opinion, that prove the real value of a career at Paycom. 

The culture here is truly special. Any normal company with this type of extreme growth would be floundering culturally. Despite this though, Paycom’s culture seems to be flourishing. Because of the rapid growth, they have found a way to keep their culture tight like a family in a way that I can’t imagine many large companies do. The leaders here have also instilled some strong values of leadership, opportunity, and a desire for industry dominance in their people. The vision of our CEO is unmatched in other payroll companies and elsewhere, and you can sense this vision down at the extended roots of the organization. This is because the people here are amazing - I’ve worked for many managers in my years here, and I can honestly say that all of them have been better leaders than any others I ever had in several jobs prior to Paycom. It gives me a true sense of pride to work for them and work beside them each day.

If you are considering a career here, I would urge you to take the risk and go for it. That’s what any career decision ultimately is – a risk. If it ends up being a great fit, like it has for thousands of people before you, then it might just be the best career choice you’ll ever make. If it ends up not being a great fit, then at least you chose not to pass on a potentially life-changing opportunity. It might not be for everyone, but there hasn’t been a single day in any of my years at Paycom that I didn’t consider it a blessing to be here. 

Cons:
Not everyone is a perfect fit, but this is true about any job. If you are a great fit, you will soar. If you’re not, you will probably quickly become unhappy. A career here is demanding – it won’t always force you to compromise your hobbies or some weekend time, etc., but it will occasionally. However, you can absolutely still enjoy the life you have while working a demanding career. What if I told you that your job at Paycom would be tough, but the reward would far exceed the struggle – wouldn’t you have to be crazy to not want to work here? 

Advice to Management:
Continue to empower your employees. A lot of the 20-somethings you hired to build up this company have matured both personally and professionally in their years here. They understand the vision our executives share and clearly see the steps needed to help reach that vision. They also understand the customer's voice better than many other leaders because of their proximity to our clients, but they also understand how to align that with the vision Paycom has for our future. Providing seniors and lower-level managers the influence to pursue that vision is absolutely key to our success long-term. If we choose to include them in not just rollout-meetings but our literal strategies, we will win big and often. If we allow our growth of a company to suppress their influence, as it naturally would while growing this quickly, then we will continue to only make incremental progress toward our vision. We have to be intentional with this, because it will only get harder for us as we grow. Sometimes all it takes is an anonymous survey to know if an idea will be well received or if there are legitimate reasons for concern on the metaphorical front lines. If you feel you can trust your leaders with the feedback opportunity, then their feedback would be highly valuable. I feel like this type of feedback culture is something we're missing currently, and I think this is an area Paycom can be better fairly immediately that could have a large impact on the organization as a whole.

Paycom has a boatload of challenges to deal with as it tries to grow into a respectable corporation.  At a high level, the corporate culture is nothing short of toxic and like many other reviewers have called out, you are absolutely expected to "drink the koolaid."  A perfect example of this is that I was actually told by a business leader not to discuss market challenges with other managers because they "don't sanction excuses" and "my team can't handle the truth."  Rather than leadership being confident enough to talk about issues honestly and transparently and actually deal with them head on, they prefer to sweep things under the rug.  If you are lucky, you might get told "this is a safe environment where you can be honest" then get blasted when you do tell the truth.  They are not open to other's ideas or new ways of doing things and typically demand people accomplish work via the "professional insanity" method (you know...keep doing things the same way and expect different results).  One of many examples I could provide is that I had a strategy meeting scheduled with executive leadership to try to fix an entirely broken compensation system for a certain employee population that was cancelled and rescheduled 12 times.  I eventually had to give up and acknowledge they had no intention of fixing internal problems even though that was the spiel I was given.  This tells you how much they care about their employees.  There is a sickening, fear-based leadership style that pervades all levels and is spear-headed by ownership and most team members at the C-level.  Throughout all internal business units there are a handful of people that can make life miserable for everyone else but apparently this is perfectly acceptable and in some cases encouraged if one is fortunate enough to make "teacher's pet" status.  Additionally, backstabbing and tattle-telling is another perfectly acceptable means of jockeying for position in leadership ranks as well.  Don't get me wrong, there are a lot of bright, hard-working, and honest people that work there, but unfortunately this is ruined by a handful that are allowed to act incredibly unprofessionally.  Another challenge has to do with pay practices.  Although they will pay leaders quite well, they simply do not pay competitively for many entry and mid-level roles.  They are rigid around this policy and are just now waking up to the reality they may need to pay something semi-competitive for certain roles that they struggle to fill due to a high volume of rejected offers.  Additionally, they truly believe paying someone in NYC or Silicon Valley the exact same for a role as what they pay in Oklahoma is a winning compensation strategy.  Anyone with national hiring experience knows that is ignorant.  Another callout by several reviewers is that they force employees to post positive company reviews to compensate for negative reviews they receive on multiple sites.  This is 100% true and accurate, particularly in sales and recruiting.  Leadership would argue that they don't hold a gun to anyone's head and force them to do this, but I don't know what else to call it when you are repeatedly pressured to leave a positive review until you get it done.  Paycom has been very fortunate to have a boatload of financial success which they continue to count on moving forward, but when this starts to plateau, they will be faced with a sad reality.  Although C-levels would do their best to convince you they are a "fully established" and "mature" organization this is far from the truth and they have a lot of growing to do.  Overall, they suffer from a bad case of corporate "little-man" syndrome and don't appear to care enough to want to change things.  Many people will read this review and immediately chalk it up to "sour grapes," but every thing stated is factual and could be verified by a slew of other employees if they didn't fear losing their job (the brave ones would validate it anyways).  If given the opportunity to work for them, do yourself a favor and pass.  Perhaps 10-15 years from now (if they are still around and have cleaned house in the leadership ranks), it could be worth a shot.  Paycom:  "They may have dollars, but they just don't have any sense."

I recently was laid off from Paycom the beginning of October. This may come off as a surprise, but I’m actually not coming here to leave a negative review on my experience, but rather a positive one. 

I loved working at Paycom with everything in me. Not a day went by that I woke up and thought, “ugh I don’t want to go into work today”. I loved what I did, I loved my coworkers, I loved the environment, I loved everything. When I had to leave, it broke my heart. I cannot say I understand why, but I understand companies have to do, what they have to do. I will always be grateful for the opportunity I had with Paycom. 

I was a benefits coordinator and I cannot explain enough how much I enjoyed my position. I felt like I finally found my niche. Don’t get me wrong, the position was extremely challenging. No two clients were the same, each brought their own setup that either required a learned skill, or one that you needed to learn on your own. This is what I loved. Everyday was learning something new, finding something new in the system, figuring out how in the world am I going to create something that no one in my department has ever seen? Then finally figuring it out and feeling like you just accomplished the biggest obstacle you’ve ever had to take on. I took pride in things like this and I still am proud of myself. 

Walking into the building everyday felt like I had a purpose and I wanted to be better. I think Paycom was understanding in the best way they could be. I had a very unique home situation. Taking care of my terminally ill husband, and a child who had recently passed away. I told management from the gate about these issues and ensured them my work would come first. If there was ever an emergency, they were there for me and made sure I was able to keep up with work. 

A typical day is hard to describe. It was constant, that’s the best way I can put it. I think a lot of complaints come from people who don’t want to take on the workload, or just don’t have the drive. 

The one thing I will say is work became my #1 above all else. I worked an unhealthy amount, but I wanted to. Like I said, I loved my job. There were nights I stayed up because of a discrepancy that I needed to get fixed before a clients payroll ran the next morning. I had a great internal team for nights like this where we were all on the same page and we kept each other updated. I used work as my outlet, and that is something I miss. I had areas to improve on for sure, and I wish I could have gotten those in check before the layoffs so maybe I would still be there. 

The first week I got laid off, all I wanted to do was hop on excel and start formatting reports. It was really hard to adjust to find something else to do. 

If it wasn’t for the health insurance, my husband would not still be here, and they’re keeping up with our COBRA for an additional 2 months which is great. 

If I could go back to my position, I would in a heartbeat. 

Looking back at how excited I was to work for this company genuinely makes me sad because working for this company was the biggest waste of my time ever. I left my previous company for this one and I deeply regret it every day. My time here at the company was indeed short, but they made sure to use me up before kicking me out the door. While working here, I was a team player always reaching out to my team to see who needs help with anything when I successfully completed my tasks which would happen often considering the fact that my role was completely made up and woefully pointless which led to me being laid off later. I was brought on to be apart of a newly forming team in Sales. This position did not have clear outlines or goals since the position and team itself were completely made up leading to constant confusion, misdirection, and projects that were started but never completed. I feel as if I was apart of an experiment to see if the team I was hired to be on was actually beneficial and productive to the company, and once they realized it wasn’t, instead of seeing if they could place me elsewhere within the company, so I wouldn’t have to go without a job and health insurance, but they decided to let me go without any reason other than “We want to go in a different direction”. I was discarded like trash during one of the worst economic downturns within my lifetime. It’s actually funny when you think about it because I was the one on my team who actually enjoyed working and being there. I was working to convince my other team members to stay and work through it when I was randomly terminated at the end of a work day. 

Do I recommend working here? Absolutely not. You are disposable. You are just someone who exists to make the CEO and the company more money. If you aren’t into office politics and believe that your quality of work will speak for itself, you’re wrong. You mean nothing to these people and if you express any form of stress or dissatisfaction, their solution is to refer you to their on site psychologists. I guess I should’ve taken the hint during orientation once I learned that this place has on site psychiatry/psychology staff so if you’re expressing any form of stress and anxiety, their solution is to go visit the corporate sponsored psychologist. That’s should been a huge red flag.

I would only suggest working here temporarily or to get what you need and leave as soon as possible. I have extreme regret leaving my previous job at a company that actually cared about me, for Paycom. Now I am back at square one, just so these people can continue to rake in profits at the expense of those who help them to do so. 

- Typical day: morning meeting for 5-15mins, log into system and be ready to answer phone calls and catching up on emails and answer new emails through the day. 
- I learned a great deal from this place and got a good Insight on the ins and outs of the corporate world. I would say this is the hardest version of that. 
- Management was very lackluster. Always trying to change things around and add more to our already overflowing workload. Never really taking feedback to heart and proceeding to overwork you. If a team member gets let go all of their client and workload  are spread to you until they hire a replacement (many months later). Same if a teammate goes on leave. Even taking 1 day off will result in you having to ask a fellow colleague to watch your whole workload of emails and answer your clients phone calls. Literally doubling the work of others just so you get a day off to rest. If you cannot find coverage then you cannot take off even if you have the time (they are generous with the hours to take off, just not the opportunity to use the said hours). They have a horrible time off system that is long overdue for a change. 
- the hardest part of the job to me was knowing I was giving it my all for my clients considering the heavy workload, staying at work at late long hours without overtime just to make sure I don’t lag behind, and still getting let go by a new manager from a different department that has no idea how it is in PSD and doesn’t care if you have been there for years. 
- the most enjoyable part of the job was my teammates. We would regularly have a “shake up” and move to a different team every few months or quarter's. Every single team I was on had great amazing people and I will always cherish those great memories.
-Overall the pay, benefits, coworkers, and resume experience gain, are great. The turnover rate for employees is atrocious along with the ridiculous workload and expectations. The talks of Worklife balance is a facade, but I recommend taking your time off as needed. If I could do it all over again I would just focus on doing my job and leaving when it is time to leave. Don’t give it 150% or go the extra mile, just do your job to the best of your ability and go home. Leave the work at work. No matter how hard you work, they will always find a way to let you go. You are just a number and another fresh face will replace you and take over your clients when you are gone. Stack the great pay and save up and work on yourself if you get the opportunity to. I don’t recommend changing your lifestyle after getting the nice pay boost here. Lock in for 1-2years and don’t go buy a new house or a new car. This job is very temporary so plan for the next one and your future. Best of luck PSD! 

To be honest, Paycom is an ok place to work. It was rated the #1 place to work in 2016, but take that with a grain of salt, since Paycom encouraged its employees to leave positive reviews in order to achieve this status.

Currently, Paycom is in a sort of panic mode. After running into some serious issues, it seemed like leadership panicked and didn't know how to operate without taking the legs out from under many employees. A large number of departments are required to work excessive hours of mandatory overtime, which, after speaking with multiple employees, had never been mentioned during the interview process.

Expect a minimal work-life balance. PTO is slow to come by, but that is partially due to the nature of the business.

Paycom was most recently ranked one of the fastest growing tech companies in the United States. This is absolutely true. Paycom is growing so fast they are unable to effectively train their new hires. Even after a massive, 12-week training course for client-facing positions, many class graduates have told me they don't feel prepared because the trainers have never actually worked in Paycom's software with a client or had to address real problems.

As you look into working at Paycom you'll probably hear a lot about its culture. They do try to create a great culture by hosting week-long events, theme days/weeks, giveaways, free lunch days, etc.. However, a culture is only as good as its people. The majority of the people are great, but the majority of people I know from working at Paycom are stressed and/or unhappy. In my opinion, these events and giveaways are merely a band-aid covering up a bleeding culture.

That said, there are some great benefits of working at Paycom. $1 per pay period health insurance for full-time employees, $4 catered lunches every day, an on-site gym (the equipment is very outdated) and numerous employee discounts and perks.

All of this to say, proceed with caution and make sure you're asking questions and getting honest answers during your interview process. I'm sure Paycom will respond to this review and argue nearly every point I have made, but just remember: These reviews are supposed to be the honest opinions of current and former employees, not what Paycom wants you to think about the company.

Benefits: Great

Work: Awful. The work itself isn't "hard" but you will literally be given so much of it and no time to do it (unless you want to work 1-2 late everyday!) Specifically PSD: Clients believe they have a dedicated rep in you but you are forced (even though training sucks and you don't really learn anything until after maybe a year) with and average of 150 clients. Thats 150 different HR team constantly emailing you about different issues, questions, asking for you to train them, etc. and your expected to answer all of them while management micromanages how you spend your time and forces you to be constantly in a phone queue (imagine doing what's described above while also working at a high-volume call center). 

You have no choice but to have the maximum amount of clients, no matter your ability, knowledge base, or success. 

YOU WILL BE STRESSED ALL DAY EVERY DAY. 

MANAGEMET LITTERALLY SAYS TO GET YOUR WOKD DONE: FIND OTHERS TO TAKE ON SOME OF THE LOAD (mostly new hires who you'll have to explain everything to... so you could have spent that time just doing it), schedule meetings with your clients and answer other emails while on the phone with that client, stay late, come in early (your normal shift will have you here 9 hours a day already)..... its ridiculous. 

They work you to the bone. YOU CAN'T USE YOUR PTO, SICK, or any time off UNLESS YOU CAN FIND SOMEONE ELSE TO TAKE ON ALL YOUR WORK WHILE YOU ARE OUT. 

All the clients are upset because they can never reach their specialist but the specialist is always on the phone with one of their 100+ clients or someone Elses client... so you literally have to fight and hustle to answer the 300-400 emails (internal and client) that you get daily. 

You'll leave training not knowing anything and the procedure is to read through detailed and long wiki pages while the client is on the phone (someone has to be on the phone always. you cant just sit and do your work. you have to do it while talking to someone) and while emails poor in. 

Some TLs are good at helping other will coldly say "look it up on confluence" though the angry client sitting on hold is growing worse by the min. 

I won't be here much longer but I the reality of this job was definitely not communicated to me during the hiring process. NOTE: TO DO THE BASIC EXPECTATIONS OF YOUR ROLL, EXPECT TO WORK 9-10.5 HOURS DAILY!! Every moment high stress and fast pace because each of your 100+ clients has a payroll, benefits, tech, issue that you either don't handle directly and have to go back and forth in writing to other departments to resolve or have no time to look into it or even know how to do it. 

You will be held to an extreme standard and you will either succeed on your own or you won't last long. For most, success is punished by more work and responsibility with no additonal resources. Noone really has the time to help you, because taking the time to help someone else puts your own deadlines at risk. You will absolutely learn a lot and it is easy to "drink the koolaid" early on because starting pay is pretty great and coming right out of college this job is a terrific opportunity, but you'll eventually reach a point where experience does not pay dividends and you will stagnate if you don't make it out of the department. You should prioritize networking in this role because it will help you get your tasks done in the long run, but I'd advise a reasonable level of caution against becoming friends or trusting anyone too much because people are walked out just about every day and trusting people is a risk, even in a conversation you think is personal. When people leave, the work is distributed amongst the leftover team members and this process is rinsed and repeated at least a few times a month. The culture of fear permates the cubes. You will grow and develop very quickly if you give it your all, but it takes quite literally all of you to succeed here. Work life balance must be put on the back burner. To succeed in this role, it must be your main priority and you'll often find yourselve having to choose between your personal obligations and the job. The Paycom product is great and has incredible potential - I'd be genuinely annoyed to work for a company that didn't utilize it, but this role gets more difficult with each week that passes. Goal posts continue to get moved, every compensation change gouges you a little more in new and creative ways, despite the constant messages we are given about how profitable the company is and how important we are to that process. With the recent change to salary, no one even cares how many hours you work as long as you continue to deal with what has been put on your plate without too many complaints. Disagreeing with leadership is viewed very negatively even if it is in a 1 on 1. There is no open dialogue and even if there was, speaking up is a death sentence. There is so much potential at this company, and so many amazing people here, but it feels like we are not valued. 

A typical day involves constant firefighting due to shifting priorities. Decisions made earlier in the week are often reversed, forcing teams to redo work. Much of the time is spent navigating unclear directions rather than focusing on delivering quality results.

I gained resilience in working under disorganized leadership and sharpened my ability to identify broken processes. While frustrating, I learned the importance of advocating for technical best practices and the consequences of leadership failing to listen to subject-matter experts.

Management tends to make decisions without consulting the development team, resulting in impractical solutions. They struggle to commit to strategies, and accountability is often deflected downward. Instead of fostering trust, the environment encourages a culture of blame shifting and scapegoating.

The culture is toxic — collaboration is undermined by finger-pointing and constant blame-shifting. Developers’ input is routinely dismissed, creating frustration and low morale. Innovation is stifled by repeated reliance on broken processes rather than solving problems at their root.

The hardest part is navigating the instability caused by leadership’s inconsistent direction. It’s difficult to maintain motivation when decisions are frequently reversed and technical expertise is ignored.

The only enjoyable part was working alongside talented peers and great friends who genuinely wanted to succeed despite the circumstances. Individual contributors often showed creativity and teamwork, even when the culture and management made it difficult to thrive.

I can’t speak to all departments, and there are a lot of good people at Paycom, even in PSD where I work. However, the top leadership is terrible. They are so out of touch, and all they do is create obstacles to advancement and micromanage our whole department to the point that all of us want to quit. Recently I discovered that there is a freeze preventing people from moving to a different team if you are in PSD. Instead of making our jobs better so that we will want to stay, they just make it impossible to leave. They punish you for all kinds of things that aren’t your fault. If a client leaves for any reason at all, even if they go out of business or are bought out by another company, you can lose your bonus for a year, which is about 20% of your annual income. If you fail 1 metric for 1 month, many of which are exceptionally hard, you can’t get a raise or promotion for 6 months. And they keep changing the metrics to make them harder. It’s like “hey, good job on this. It seems like 80% is too easy, let’s make it 90%. Wow, now everyone is hitting 90%, let’s make it 95%. We definitely wouldn’t want to give anyone any raises we don’t have to.” And if you miss anything, they just gaslight you and say “well, that’s just the minimum standard.” Like they didn’t move the goalpost arbitrarily several times to make you not hit it. You can also inherit bad metrics when you inherit a troubled client. So you are punished for being a team player and you kill your own chances for raises. Instead of actually helping us, our leadership just keeps giving us more and more micromanagement tasks to update spreadsheets, make outbound calls (which are getting increasingly sales-oriented), and hit several deadlines every day. They keep piling tasks onto team leaders as well, so they are just the bureaucracy police, making it impossible for them to mentor new talent, help with issues, or do anything but update these stupid spreadsheets. It has gotten so incredibly stifling, aggravating, and thankless. We often get 300+ emails in a day, are expected to be on the phones for 4-6 hours a day, and be experts in every single thing and never make any mistakes, or we get written up, which also prevents any sort of advancement for about 6 months. 

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