member advisor

consultant

branch manager

teller

member services representative

Penair-Credit-Union

Pen Air Federal Credit Union operates under a new culture, the culture of “Gotcha.”  All of the employees are under constant fear of losing their job. I have seen individuals set up for failure and then the supervisors rejoice when they get what they need to fire them.  It reminded me of the movie “Scrooged” with Bill Murray. The CEO is in full command of the board of directors, and everything below him as one of the C class Executives recently found out when the CEO felt threatened by him. No one at any level is secure. Sadly, Pen Air’s upper echelon is operated by yes men and women. This mindset filters down through every aspect of the company. You agree with them, or you're out. There's no room for independent thought in this organization. You learn fast in this organization that the squeaky wheel does not get the grease,  it gets replaced. If you intellectually or morally challenged someone above you, you do this at your peril.  Save your time and go work for the large credit union down the road. The running joke in Pen Air is that they are just a training department for the large credit union down the road! Save yourself the hassle and time and go directly to them.  Skip the drama at Pen Air.

I worked for Pen Air for close to two years, and while I was there I was promoted once from level 1 to 2. I for sometime was helping close the call center without compensation as the supervisors were getting paid to do the same job/take care of issues, but I was not.

The culture was nice because of the ladies who had been there for awhile, and made you feel like it was home.

As far as management I never had issues till I got switched to two different management styles. Angel was my first supervisor, and she really cared and took care of her team. I then switched to another supervisor and he literally degraded me in front of others, and ultimately just made me feel like I needed to leave/look elsewhere.

Overall the working conditions were Ok. I personally don't do well with being micromanaged, and don't think management should ever feel the need to do that because it makes the workers feel not trusted.

You get PTO (No Sick Days but you can use PTO to call out), Health/Dental/Vision was cheap and didn't cost any for their basic health care policy, and 401K matched up to 7%.

You have a job title but expect to do way more, you are asked to do so much. With no compensation. This used to be the best company to work for. The values were strong and member focused. For a non-profit organization, you are expected to reach sales goals. Member owned - But they do nothing for the benefit of the members or staff. Staffing issues are horrible, be prepared to work mandatory overtime. They say its because they cant get people to work, but that goes back to them excepting to much out of you. This is a stressful environment with always changing rules and whats expected of you. They will not tell you until your review and then use that as a reason for you to not get the raise you deserve. The current staff at any location front or back office is completely drained and exhausted. Just going through the motions, that should say a lot about the type of environment this is.


I worked at PenAir as a Consumer loan servicing specialist (even though I really just did title work) and was fired without any prior warning, discussion, or explanation. There were no performance reviews, no feedback—just a sudden termination.

The lack of transparency and professionalism says a lot about how this company operates. Leadership appears disorganized and reactive rather than supportive or communicative. This was a new role, new locations for the team, and new management-that in itself should have been a red flag. Instead i decided to take a pay cut thinking it was going to help my work life balance…. 

If you’re considering working here, be aware that job security seems fragile and management doesn’t value clear communication or accountability. They’ll fire you on the 86th day of your 90 days.


What is the best part of working at the company?
I really appreciate the focus on work-life balance and the flexibility I have with my schedule, which allows me to be more productive and engaged.

What is the most stressful part about working at the company?
The most stressful part can be navigating shifting priorities during a major project. However, I’ve found that the best way to handle this is through proactive communication. When a new task comes in, I immediately check in with my manager to re-align on what takes precedence. This turns the stress into a clear, actionable plan.

What is the work environment and culture like at the company?
Pen Air Credit Unions culture is built on respect, service, and giving back to our community!

Lower management can get away with anything! Upper management as well as HR are right there to sweep things under the rug. 
If you are not a favorite they outcast you making work life extremely difficult.  
To grow in the company you are expected to take on the responsibilities of the higher title but with those new responsibilities you do NOT receive the title nor the compensation.
 You will not be given an expected time frame to receive such title or compensation.  
The company’s roll over is extremely high.  So high that members are constantly commenting on how they never see the same employee. 
Last there is no loyalty with the company. 

Work Environment was stressful, unfair and always working on the edge not being comfortable. I seen someone that worked there for almost 20 years get let go because she didn't agree or believe in the new culture!  Getting paid to do 2 or more jobs was no fun and caused my ultimate downfall. Culture went from helping our members to selling to our members. I was trained for two weeks and was immediately put into the job, had no shadowing. Had to ask a whole bunch of questions just to do one job. The only good thing from my experience were my coworkers and everything I learned.

Work-life balance
Work-life balance at Pen Air Federal Credit Union is pretty good.

Pay & benefits
My pay and benefits at Pen Air Federal Credit Union could be better for my experience.

Job security and advancement
In terms of job security at Pen Air Federal Credit Union, I think pretty decent.

Management
In general, managers at Pen Air Federal Credit Union it really depends on the department you’re in.

Culture
Collaboration with my colleagues at Pen Air Federal Credit Union is pretty easy.

Overall
My experience working at Pen Air Federal Credit Union has been bittersweet.

Pen Air was a great place to work at first, but many changes have happened in the last few years.  People that had been there for many years were let go just being told they didn't meet the new "culture".  I feel that was an excuse to weed out some of the older employees and hire younger ones. 

The atmosphere is tense, the employees seem to always be worried that they could be the next to go. 

The pay and benefits are average for the industry.

Pen Air was a good company to work for. The benefits are ok, nothing great. The new CEO recently made some changes that have made many a employee unhappy. Years vested was extended, bonus percent decreased, PTO rules changed, etc. All in all the changes benefit no one but those in the executive team. Frontline workers make better money than those of us with 4 year degrees. Not much room for advancement, I wouldn’t look here to start a career.

Top Job Titles	Average Salary
Member advisor 17 salaries reported	$21.27 per hour
Consultant 4 salaries reported	$24.15 per hour
Branch manager 3 salaries reported	$81,964 per year
Teller 4 salaries reported	$18.16 per hour
Member services representative 4 salaries reported	$21.09 per hour

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