customer experience specialist

outside sales representative

intern

retail sales associate

network engineer

Pencor Services

The work environment at PenTeleData was just okay. Customer service and Technical support resided on the bottom floor with the more important departments and people on the 2nd floor. When I started the pay was $11.00 hr. Since then it was raised to $11.50 hr, still 13% below the national average. The majority of its workers are locals and you have a mix of teenagers and seniors on the phones. 

Basic workday involves answering phones with internet connectivity issues for one of its partner cable providers. Usually call volume was higher in the mornings than in the evenings unless something broke on the network. 

Work life balance was good between part time and full time hours. 3 full time shifts were 7AM-3PM, 3PM-11PM and 11PM-7AM. Part time hours usually fell within the afternoon hours. 

This company is just existing with little to no innovation or development. Management and it's CEO feel its above everyone else with the work environment layout. It feeds off of hiring personal from neighboring communications companies. Little to no training was offered for advancement unless you footed the bill yourself and were accepted into a higher position, then you were reimbursed.

Overall experience, it was bad. Of course the employer will blame me as the employee, but I have more than enough experience working in multiple call centers to know it wasn't me. But if it works for them and they're going to stick to what works and not adapt to easier and faster processes. 

At first I felt this will be a cake walk job because I have had provided support to a lot more scope at my previous jobs than this one. But because of the whole expectations of learning things extremely fast, and doing it perfectly in their way, without any wiggle room for your own independent way, it became a far more difficult job than I had expected. 

The scheduling here seem good and flexible but I personally prefer consistent MF or Wed - Sun. But its randomly arranged for 24/7 coverage. Schedules get posted end of month making it difficult to schedule things way in advance.

What is the best part of working at the company?
Benefits are good. Don't  have to travel.


What is the most stressful part about working at the company?
7 day in a row swing shift.  Work all holidays and most weekends swing shift seven days in a row is hard.

What is the work environment and culture like at the company?
I room, no windows.   Air conditioning in summer.  Work alone 90% of the time.  No one else in the building.  Pack your meals. Not able to leave for breaks.  Get paid for lunch time because alone and can't leave.  Have to arrive 15 to 20 minutes before shift starts.   E.g.  6:45 to 3:05,  2:45 to 11:05 or 10:45 to 7:05 in order to sign on and prep computer and desk for your shift.  Desk areas are shared.  

What is a typical day like for you at the company?
Very crazy busy to slow sometimes but not a lot.   Lots of busy work  or secretarial typing work/preparing mailings and envelopes for work in idle times.

The team I worked with a Pencor was excellent, probably the best I've encountered in my field. The team was highly knowledgeable and skilled, and the computing environment was the best I've seen in Eastern Pennsylvania. Pencor also pays for employee training, which helps in job advancement. That being said, the pay is low, and there are very few vacation days offered in the first few years of working for the company. 
Still, I liked the team, the environment, and the job enough that if the pay had been better, I would have stayed, because I loved working there.

Pencor is a family owned company with no turnover. This makes for a lot of complacency in organization. Healthcare and benefits are good but pay is 10 years behind job market. If you work at Pencor you can't afford to live in higher cost of living area. There is a high level of nepotism in the company. The highest officers have least education and experience but they are family friends. There is a glass ceiling throughout organization . You can only advance up to those family members. As a communication company our company is terrible at communicating to each other. However, you will know everyone and all their gossip.

While the work itself can be engaging, the overall environment for IT professionals leaves much to be desired. The culture is one of heavy micromanagement, where employees are treated more like children than trusted specialists. Despite being salaried, expectations and treatment align more closely with hourly work, which undermines the benefits of a salaried role.

Autonomy and flexibility, which are crucial for IT work, are minimal. This makes it hard to stay motivated and hinders productivity. If you’re looking for an environment where your skills are trusted and your time is respected, this might not be the right place for you.

i've worked here for a few months now , the only issue i have is that the pay rate is very low/ unable to provide for myself and family on this income/ commission is available, only provided during certain months. even with the pay i get it has become extremely difficult to have a dependable wage tp live off of and that with the included commission. our competitors pay a lot more for base rate. its the reason alot of people have walked away.

It is a dead end job with no room for advancement. The pay is so low that one cannot survive on that salary alone Nevermind support a family. Lots of favoritism. The possibility for learning growth is there but that is not based on skill but rather favoritism from supervisors. If your not one of the favorites, you will NEVER get ahead.

Managers sit and talk while 40+ calls are holding. Supervisors refuse to take an escalated call until the customer has already cursed you out. They will force you to stay past your shift if the call volume is too high, no exceptions. Yet not one supervisor or lead will get on to help.

Working here is like going back to high school but without extracurricular options. All of the cattiness and favoritism from your youth returns, and the pay is well below industry average. Work load is heavy

Top Job Titles	Average Salary
Customer experience specialist 81 salaries reported	$17.33 per hour
Outside sales representative 5 salaries reported	$56,000 per year
Intern 3 salaries reported	$10.00 per hour
Retail sales associate 3 salaries reported	$12.00 per hour
Network engineer 1 salary reported	$50,000 per year

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