chief executive officer

clinical director

administrator

registered nurse - home health

wellness director

Pennant Group

This company is extremely unorganized. There training process is the worst iv ever seen. They describe them self's as highly organized with lots of resources. This is not the case, they throw you into your position before fully training you. They teach you that you can make all your own decisions but when they don't like your decisions  they get highly upset. Directors are not taught how to job duties of those they are suppose to supervise. When you ask for help it is not given. There management team is overly business and not available for training or help. There expectations are way to high without the tools to meet there needs. They are never clear on what they want from you. They will continue to tell you "its up to you" no clear guide lines on rules and regulations. All the managers operate differently and have different expectations,they think this is a good thing, however it is not because if you don't do it one persons way then they get upset with you. They hold no accountability to there terrible training process and just beat people down. The job its self is overly demanding. They will make meetings for you on top of other meetings you already have planed, when you express you cant go to all of them at the same time and request a change the answer is no and then they get mad when your not there. If you try to do more then one meeting at a time they get mad about that too. There is no winning in this situation they are not open to change or willing to meet others needs out side of there own. There personal life's come before the company needs and when you have your own personal issues they get mad. There is favoritism in the work place and they will choice one person over another. They do not listen to concerns to fix they only listen to respond. No wonder they go through so many employees and they are told what is being observed on why they don't care to change it. You will not have any time for your family or personal life with this company and they will tell you its important to them that you do but its really not. They expect you to work 24/7 and do not care if you miss out on your kids or family. I would highly recommend not working here save your self the trouble. Worst decision I ever made was to work for this company. 

Pennant Group may present itself as a reputable organization, but my experience with this company has revealed a troubling reality. From the top-down, Pennant Group is plagued by a myriad of issues, including a toxic work culture, a lack of direction, and incompetent leadership.

Upon joining Pennant Group, I quickly realized that conformity to their peculiar culture was not only expected but enforced. Employees are pressured to conform or risk being ostracized, resulting in a stifling work environment that suppresses individuality and innovation. This oppressive atmosphere is a breeding ground for frustration and discontent among employees.

At the helm of Pennant Group is a leadership team that is sorely out of touch with reality. Led by individuals who lack the necessary expertise and vision to lead a successful organization, Pennant Group is adrift without a clear direction. It is evident that these leaders are ill-equipped to navigate the complexities of the healthcare industry, leaving employees feeling disillusioned and demoralized.

Furthermore, the CEO In Training Program at Pennant Group is a farce. Instead of providing meaningful mentorship and guidance, aspiring leaders are left to fend for themselves in an environment devoid of support and guidance. It is abundantly clear that the leaders responsible for grooming future CEOs are themselves unfit for their roles, resulting in a vicious cycle of incompetence and mediocrity.

In conclusion, I strongly advise against any association with Pennant Group. This is an organization mired in dysfunction, where incompetence and toxicity run rampant. Save yourself the trouble and seek employment elsewhere, where professionalism, integrity, and genuine leadership are valued. Pennant Group is a sinking ship, and I refuse to go down with it.








Do yourself a favor and don't ever apply here. My husband worked here for 3.5 years and was never given the bonuses he was promised. This past year he put in hundreds of extra hours to help the company achieve a smooth split off and when morale was very low due to all the travel and long hours, was promised countless tines at each meeting that we would be rewarded financially for the extra hours he put in. He frequently worked through the night during month end, missed every family dinner, and many other events for our family because he was at work or traveling. When he put in his two week notice, he even agreed to stay longer to help train someone. All the while false promises were given of stocks and/or a comparable payout he would be given. They waited until his very last day of work to tell him he would actually not be getting anything from the company. I can't believe how dishonest they are. We should have known from the very beginning that they would never follow through on a promise, or value him as an employee, but that's a low blow to bleed him completely dry and have him train someone with all the knowledge he gained while helping the company prepare for the splitoff, and then tell him the last day that he's getting nothing. Any company with honor would pay an employee for the work they ALREADY put in, especially when it was talked about at every meeting. They dangle a carrot to keep employees, but don't ever expect to actually see the rewards.

Odd core values that are ignored until it benefits the company. There is a an off putting undercurrent of “ownership” being coached as an over devotion to the job instead of celebrating balance. It feels like church, “you’re a good employee if you volunteer after hours, and have less boundaries to do the “right thing”. Instead of staffing appropriately and placing coverage for all hours there’s a constant crunch for every last moment of time to be filled. Then congratulations are overly and publicly given when someone does over and above, which is essentially working for free. “Congratulations on missing your family time so you could do one more task or help one more person. We’re glad you sacrificed to benefit this large company instead of having boundaries! Such a good person”  The culture doesn’t fit urban areas. The leadership comes from areas where their devotion doesn’t translate to an urban work environment. Most “hurrah” meetings are left with eye rolls because no we don’t care about culture when it means you want volunteers, not employees. Give balanced workloads, driving time matters! Burnout seems to be the goal instead of staffing, plotting according to an urban clientele and geographic locations. Why the heck is 99% of the staff working the same hours for a 24/7 business? Wild. I left. I could’ve been great. 

Pennant Services has a great acronym, CAPLICO, that defines their company culture, but it’s all a sham. There are constant meeting with managers and executives so that they can appear to be doing something, but there are so many meetings that it’s difficult most days to get your normal workload done. They expect employees to help each other, which is good, but they expect it even if you don’t have access to your coworkers’ systems, or you are prevented by law or GAAP, which is bad. Pointing out that you legally are not supposed to do certain things just makes them angry. The managers and executives see everyone as expendable, except themselves, of course. The executives failed to react to the realities of COVID effectively, and instead just held more meetings, while the employees scrambled to find work-arounds.

The health benefits are terrible; they are really affordable, because they hardly cover ANYTHING, and your out-of-pocket costs are astronomical. The wages are low across the board, and while there are bonuses every year, they are based on popularity, not performance.

It’s going to sound like a great opportunity, but the shine soon fades. I advise you to look elsewhere.

Love the thought of caplico but when you’re the only one trying to show it it’s hard. Culture is not about how hard you work it’s about popularity especially for the cluster model. You’ll get yelled at for not supporting your partners but they never support you. Especially when you’re working over 100hrs a week only getting paid for 40 and on call 24/7 how can you even get your own job done because you’re on the floor all the time? This job was not designed for someone who has a family at home, it’ll ruin your marriage. When reaching out to get help you’ll get told your the director and you have to cover all open shifts. Even when it puts you at a 24hr shift or even a 72hr shift they don’t care until a compliance call is made. Burnout is real but they don’t see it and wonder why your not in a good mood and don’t want to work anymore. Taking vacations is a joke when you can’t even schedule a doctors appt or make it to any family event. When you request off for a day there’s no point because you’ll end up working anyways. Incentives are put in place but never paid out. Being on call 24/7 and having to work the open shifts are not in the job description you sign but expect from you. Might as well move in if you want this position. 

A typical day at work is signing onto Microsoft teams or getting to work (At the Service Center) and accomplishing rad things with my team (ie. friends and family). These people are incredible. I've gotten more out of this job than what I've given. They don't just preach the CAPLICO culture, they live it out practically. If you want to love your job, be appreciated, be given the margin to be at your kids' sports games, have a sense of purpose and accomplish great things with a great team, this is the place to work.

Management is rad. They're approachable, humble, they hear you out and they're just all around good people. At our Annual Leadership Meeting, we had a karaoke night and the CEO kicked off the night by singing "Don't Stop Believing." That's how cool they are.

I would say the hardest part of the job is project management. We have a lot going on, but isn't that a good thing? And it's not management expecting things to be done, it's just my own stress in managing everything. 

Overall, amazing place to work. Healthy culture. Sense of purpose. Can't recommend more!

I love Pennant and plan to stay here a long time. Pennant is awesome if you're entrepreneurial and hungry for personal and professional growth. There's not a rigid hierarchy (in fact, some people struggle with the open-ended titles and lack of an org chart), so your role will expand quickly if you raise your hand and let it be known that you want to pitch in. My sense is that if you want an easy, comfortable job where everything is defined and you can sort of hide out, there are better options. But if you want to grow and stretch and help build something, it's hard to beat Pennant. Regarding compensation, it's tough to make a solid judgment right now because bonus and equity can be such a meaningful piece of compensation here, and the pandemic hammered Pennant's financials. If we perform well financially the compensation could be amazing. If we don't, our compensation is below market. So it's definitely more of risk-based compensation model than most places.

The CAPLICO culture is a joke at the service center. All talk and don't be surprised to be stabbed in the back. They call themselves a "leadership company", but the training of leaders is inadequate resulting in massive turnover.  And despite this, the company continues to buy new operations without hiring additional support staff and while operations throughout the company struggle to be profitable. They are constantly changing the structure of the service center in an effort to make something work, which only leaves people confused or, in some cases, laid off without warning. Communication is laughable, even non-existent.  IT is constantly trying to recreate the wheel and then when some hime grown tool doesn't work, it is abandoned leaving staff unable to function effectively. You will be successful if you make money for them, are male, and either an old law school chum or church friend of someone high up. After 5+ years of service, I am relieved to have gotten away when I did. There are some amazing agencies under the Pennant Group umbrella, but the service center is a miserable, sometimes toxic place to work.

When COVID hit we were allowed to work from home. It was great and we did our job well. I was generally the #1 in quality of service and number of issues solved. When COVID started winding down, the CIO decided they wanted to use their pretty office so they can show off the work force. Most of us wanted to stay home as it saved us time to spend with family and money from wear and tear of our cars. Sadly, the CIO didn't care about our concerns. 

When people were brought into the office, there was no net gain in productivity. Still the CIO and management wanted to ensure everyone needed to be in the office to do work they could do at home. The point is, if the company cared about their employees feelings and not disregard how it could negatively impact the employee. There wouldn't be such a high turn over rate. The pay rate here is very low for the work you do. They want a Jack of All Trades, what they really want is to pay people a cheap wage to get harder work done. The engineers are paid almost half the industry standard. 

Top Job Titles	Average Salary
Chief executive officer 28 salaries reported	$80,000 per year
Clinical director 17 salaries reported	$87,574 per year
Administrator 22 salaries reported	$78,492 per year
Registered nurse - home health 10 salaries reported	$108,000 per year
Wellness director 7 salaries reported	$92,500 per year

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