direct support professional

behavior technician

team leader

registered nurse - home health

recruiter

People Inc. (NY)

People Inc is a terrible place to work. I was also acting manager for multiple sites & carried an extreme amount of work for more than 5 months. Instead I was reprimanded by a cold hearted RD complimented with a corrupt HR dept. When I expressed how I felt, I was told I was being put on admin leave for finding staff to cover shifts. Then was told by the Director of HR That I was terminated unbeknownst to me, upon which ended my employment with this agency after serving as a day med, team leader, then SRSover a 5 year timeframe. HR treats employees like children and management will back stab without blinking an eye. You will never get the proper assistance you need to complete your job. Upper management (head quarters) could care less about site managers and/or DSP workers.You are working 7 days a week 'on call' or not. EXTREMELY short staffed!! Managers pull doubles more often than not. Rude upper management. Horrible! Job culture isn’t professional. I’d strongly recommend someone starting a union. The employees aren’t protected at all. Most time, the managers put employees in compromising situations & when an investigation is launched there is no protection for the employee. The DSPs are used as scape goats. DSPs do the most hands on work in the agency. Being in harms way constantly, toileting, cleaning, cooking, administering meds - you’d think that the company would show some type of gratitude. Negative. Overworked and underpaid. Always short on staff, but then restrict overtime to staff who are willing to work. Will float you from your assigned site to any site in the agency. Upper management is more focused on saving money than helping staff. They make you fill out a checklist for every single thing. Be ready to check and sign off the same task on about 8 different lists every day. Residents will report false allegations and you will be on leave for atleast 2 months if not longer. Paycheck not worth the stress. Unsupportive management. No support from people in main office. Staff shortage which makes managers work more than 40 hours. Paid salary which does not meet hours worked. Talk to head of residential and was basically told to look for help or work it yourself. State oversight makes it difficult to focus on your individuals. Upper management is totally out of touch with what base-workers and mid-management need to function. Upper seems to have little interest in genuinely helping lower level workers. Hardest part of the job is seeing some of the people you work for not getting the right help they need. Best part are your individuals...most of them are some of the most loving and wonderful people you will ever meet. Pay is honestly pitiful for the type of work(literally taking care of people and watching out for their safety,) but decent pay for sure. If you can handle high-stress jobs and accept you likely can't change the status quo, you'll be okay and the pay will feel "worth it." The level of documentation that the state requires is well-meaning but also makes it difficult to properly explain what you do with individuals. That's out of the company's hands, though. Pros Pto, amazing exposure to different types of people. Cons Expensive and limited health plans, corrupt upper management, terrible pay, occasionally dealing with lazy co-workers, no support for being a member of management

Decent place to work when going to school, flexible hours, 24 hr facility, over time is always available. (Because every site is short staff 365 days a year) 

Not a good choice for a career position. Most of the higher paying jobs require degrees but the pay is low compared to industry standards. Good luck paying off that student loan debt if you also have rent and other expenses. 

They do cover health insurance premium in full for individual workers, offers heath insurance for families but they have to pay a percentage of the premium. It's a very high deductible, like most places but I guess better than nothing. 

The longer you work there the more paid time off you earn and you earn it with every paycheck up to about 14 hours a check so that can be nice for some.

The company used to give out quarterly bonuses, now they only give out 1 for around Christmas. It is very clear that they do not value their staff and find them expendable. At the end of the day the only people who are hurt by the large turnover is the individuals, who don't deserve the added stress of constantly meeting new staff.

As far as being promoted here, it depends on what your goals are. It is relatively easy to become a Team Leader, they will pretty much hire anyone for this as it's not a good position. It's a little harder to become a Residential Supervisor but not impossible. But these jobs are highly stressful due to the low staff and needing to fill shifts as it is the TL and RS responsibility to staff a 24 hours residential facility. Which, can be VERY stressful and NOT worth the pay. 

If you want to be a Behavior specialist, Care Coordinator, or move up in any other way, even if you have credentials and education qualifications, it can be very difficult to move up. Especially if your site is short staff. But again, it is not impossible...but it does depend on who you know. 

Also, they are very anti union. Most of the managers I had were wonderful and shared the same stresses. The directors, on the other hand. They are one of the few staff who are salaried and make the highest pay, which is still under $60k so I don't know why they act like they are so much better than everyone else. They don't make much compared to their responsibilities, in my opinion. And most Directors I have worked with are very RUDE.   

The job varies site to site. Some sites are great to work at, others are horrible in every sense of the word. Management varies from site to site - some are awesome and caring mentors and others are inexperienced young people who don’t have a clue about anything. Again, it depends on where you end up. Hiring liaisons will paint a beautiful picture of this exciting and rewarding career you’ve chosen, and prep you to for the amazing journey you’re about to embark on. Don’t listen to them. Here’s the truth. 

Staffing is in crisis right now due to Covid; the good news is that no matter who you are, you’ll get hired. And with over 800 open positions available, there’s a job for you. The downside is that People Inc is hiring literally ANYONE at this point. They USED to be very strict about who they brought on board but that ship has sailed. If you’re the type who thinks you only need to show up to get paid, or your response to “why are you 25 minutes late to work” is “be glad I showed up”, you’ll get a job, don’t worry. You also won’t be reprimanded, because People Inc can’t afford to lose staff right now. So, be prepared to work with some really questionable people. 

People Inc has the distinction of being one of the lowest paying human services agencies in the state. While senior leadership are rolling around in their electric sports cars, those of us who do the dirty work are oft forgotten or asked to do more and more while seeing no increase in pay. I’ve worked for the agency for 20 years and can count on one hand how many raises I’ve gotten, while the workload has more than tripled. Whatever people inc is offering as your starting rate is going to be your rate for years so be prepared for that. 

Overall the job here CAN be rewarding - there are some really great people that we serve who make a lousy day so much better. And while that aspect of the job is what has kept me here so long, the pay is embarrassingly low for the responsibility that we have. In my opinion, it simply isn’t worth the low pay any more. Fast food is starting to look more appealing, and it makes me sad. 

My typical day at work starts off with me coming into the IRA and reading emails and the communication log. After I do that I then go into the kitchen and then prepare the breakfast for the day or pass the medication to the residents. I assist the residents with any needs they need help with and then wait with them until their transportation come and pick them up to take them off to their work "program". After the residents of the IRA leaves, I typically go about my cleaning duties as a morning IRA Specialist. I clean the IRA's common areas, bathrooms, bedrooms, the staff office, med office and everywhere you can think of. I sometimes run errands when needed as well. 

What I have learned from this employment is that just because people have a disability they have the capability of doing anything that someone who does not have a disability can do. 

Management at my IRA needs and the office here in Rochester needs improvement. Being a new company to Rochester they are not so much organized.

The hardest part of my job has to be dealing with the behaviors. Its hard to try and persuade someone who is not in a good mood to not throw things or tight other people just because they are mad. Another part of my job that is the hardest is handling people who has Prader–Willi syndrome. Coming into this IRA I had no clue what Prader–Willi syndrome was so to this day it's still kind of difficult to handle someone with it.

The most enjoyable part of my job is being able to do things with them on the weekends. Such as going on outings and watching movies and just seeing them happy and enjoying life.

It is a agency of group homes for developmentally disabled adults.  I very much enjoyed my time with the individuals that I worked with! Even with a high turn over rate of staff, I have enjoyed working with most of them on site!  The agency as a whole is not is the right place.  Between politics and government funding to some staff/people that are there just for a paycheck and not there for the individuals is what makes it hard to work there.  Yes it's a business for people with developmental disabilities but at the end of the day the individuals and staff end up being just another number to the agency and not as person centered as they make it out to be.

At the time of this review there are close to 500 open positions with this company. that is for good reason. The management expects a tremendous amount of physical, clerical and medical work for MINIMUM wage. You will be expected to do things typically reserved for LPN's or RN's. you can expect to pass medication, including insulin, clean and care for ostomy, catheters and G-tubes. You may also be expected to physically care for individuals, by dressing, showering cooking and feeding people. There is a potential you may assigned to a house where you'll have to physically restrain or take someone down to the ground. For minimum wage.

The management is awful for the most part. Very quickly you will discover that they don't care, about you as a staff or the people that live there. There is a potential you will be forced to stay for longer than your shift when your co-worker doesn't show up. This is especially true in the houses south of Buffalo. 

The upper management is completely incompetent and disconnected from reality. They do not care about you. You are expendable.
They all form their groups of friends and promote each other. You will not, you cannot advance unless you're friends (or more) with someone.  

Overall this company used to be good. However now it is a very toxic working environment, for minimum wage.

People Inc provides and amazing service to persons with disabilities. With that in mind I would like to clarify this solely reflects on the organization itself. Management has extremely high turn over rates. The homes are hit or miss depending on your management and that is subject to change very quickly. Staff are often expected to work despite being severely understaffed. Being paid minimum wage while doing the job of three to four people is basically theft. The company often omitted yearly bonuses. All while the CEO continues to make 6 figures. Often times staff would be forced to stay overnights into a double when another staff failed to show up. They would remind us that it was neglect to leave. Guilt tripping staff into working was a constant. Staff members wanted what was best for the individuals but were often forced to work beyond their means. Any issues brought up with HR are dismissed and blamed on staff rather than management. If you have an issue do not call HR, they are not on your side

I loved working for People Inc.  I loved building relationships with the individuals.  For some of the individuals you were their family.  They didn't have anybody else.  Unfortunately the upper management didn't see anything like that.  It all became more paperwork and less time with the individuals.  You were set up to fail most of the time.  At the day hab you would be in a room with 6-8 individuals and just yourself. How is that upholding supervision levels.  If something were to happen you have the chance of something being filed against you.  Or how about if one of the individuals needed to use the bathroom.  You had to call and wait for another staff to get there.  Isn't that a form of abuse?  Having to make an individual wait to use the bathroom.  I'm sorry but we have to wait until another staff member gets here because I am by myself today.  Why should they have to wait because the management of the day hab decided it would be ok to have 6-8 individuals with one staff member.  I honestly felt bad and still feel bad for the individuals.  I know there are a lot of staff that truly care for the individuals, but then there are some that are just there because it's a job.

Things I love- feeling autonomous, having a say over my schedule, feeling appreciated by those receiving services and coworkers alike, a casual atmosphere where I can be myself and wear what I want for the most part. We’ve received raises in the last few years that have really caught us up to where I am see myself staying here to retirement. 

 Things I don’t love- there is a big expectation on nursing to manage all aspects of the medical care for over 30+ people (plus evaluating the direct care staff on passing meds and doing any skills such as foley care… etc). If you’re organized and on top of your stuff, it can be really unique and fun job. You have to also review all medical docs, orders, scripts, and mars to ensure completion and thoroughness.  It’s a lot of paperwork to keep track of and a lot of responsibility to have other people passing meds under your license. Must be organized and self motivated to succeed here. 
 
The residents make it worth it! Definitely much happier here than I was in the hospital setting, the culture seems to be improving and they are always working hard to find us grants and raises.  

This is a job where you create relationships between yourself, other staff and the residents your are there for. You will gain life-long learning tools that will help you in the future. Benefits are amazing and worth noting.. It's always a joy seeing that you have a positive impact on someones life. However, it can become stressful very easily and you will find yourself doing more work than intended and will find yourself burnt out with all that you're doing. You do not get paid enough for the amount of work you put in. Sometimes you will find yourself working longer hours. An 8 hours shift can turn into a 18 hours shift because someone might've called off and not show up. Raises don't happen often, meaning that they RARELY ever come. Bi-weekly pay may seem good at first but when you really need money at a certain point it can be stressful not getting paid every week.

Top Job Titles	Average Salary
Direct support professional 2 salaries reported	$19.00 per hour
Behavior technician 2 salaries reported	$20.00 per hour
Team leader 4 salaries reported	$16.75 per hour
Registered nurse - home health 1 salary reported	$77,500 per year
Recruiter 3 salaries reported	$21.67 per hour

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