insurance agent

assistant sales manager

broker

office coordinator

licensed agent

Physicians Mutual

First off, the good.  Physicians Mutual has a great medicare supplement policy.  It has additional benefits that aren't typically found in medicare supplements.  It has average dental coverage, but agents aren't trained to educate on it correctly leaving customers with more out of pocket than anticipated.  Their life insurance product line has be gutted leaving very few options that aren't reasonably priced in the marketplace.  Their annuity product line was recently discontinued and replaced with another company that most financial professionals would agree is an extremely poor option.  

The unfortunate - This is pretty specific to the Nashville office, however I know there are directives that are taken from upper levels.  The "free leads" they provide are extremely difficult to work with.  Most are from direct mail campaigns.  The conversion rate on these leads is low.  Because of the limited product offerings, it is very hard to make this your sole focus.   Current commission compensation is below average in comparison to other Medicare carriers.   Almost every agent has other streams of income with many not even earning enough to be above federal poverty line.  The former assistant division manager was very clear that "only 2 out of 100" make it past 2 years in this company.  The current assistant manager has questionable ethics and pushed sales at the expense of client education.  Many clients purchased plans with higher premiums without being explained that there was the same plan at a cheaper rate.  This caused problems with the agents that tried to maintain high ethical standards.  Favoritism was given to agents that had more personal relationship with the management.  I would strongly encourage anyone considering this company to thoroughly evaluate the culture, education and expectations.  I feel there are better ways to service clients and make a good income in the Medicare market.   

Strong company. Great Guaranteed Issue Life product.  Good training on how to present the basics of Medicare to the senior market.  A big part of their pitch, though, is how to "dismantle" an MA plan for anyone considering those.  Also, they are very exaggerating of other supplement companies rates and inflation.  The 2 big issues I have are: 
1) As someone that is AHIP certified (although I prefer supplements as a solution), I am amazed that they can get away with the way they present the MA options.  The way they "explain" those plans and the benefits are, in most cases, very inaccurate.  Once the bad information is presented, it seems like the legend of their "evilness" grows among agents, and in the presentation to prospects.  Always felt that the supplement agents should be held to the same compliance standard as those with the AHIP certification, given that they actually try to explain certain MA features and benefits, while mentioning MA companies by name.  
2) The new agents are told that all other supplements increase by around 20-25% each year.  In some cases, that may be true, but after enough agents in the office hear the "line", it simply becomes part of the presentation to prospects as a "norm" for all other companies but Phys Mutual.  Given above average premiums, need to be able to sell value and company rating.

While employed at Physicians Mutual I worked in the housekeeping department. I worked 2nd shift, 3:30-12pm. We were required to work as a team going floor-floor completing listed duties within scheduled time frame. The job itself was easy, especially for the pay. The hiring process is simple and quick. During the interview, I was met with an HR job recruiter and the 2nd shift housekeeping manager, it was a typical interview. From the time I applied to when I started was about a 2 week process. They have the best HR department than any other company I have ever worked for, hands down. Honestly, every single department within this company is made up of great people. I couldn't say one negative thing about anybody there. If there was anything I disliked  about the company, it would mainly be issues within the housekeeping department itself, one being the whole "team work" method, for the most part it worked out well, but as it goes everybody has their moments, causing problems between the team members. Also, me being a smoker, and it being a smoke free campus, taking a smoke break was a bit much considering we had to leave the property. Other than that it was a great company to work for. Although it didn't work out for me, I would highly recommend anybody to apply. 

The pay was great for a call-center job, and having 3 day weekends every other week was nice as well, but that's all of the positive.  Employees are micro-managed, and everything you say, do, and type is recorded.  Your supervisor will have monthly meetings with you and basically remind you that you have 2 months to improve or they will fire you if you don't work faster.  They will have meetings with you for not folding letters the exact way the company wants them to be folded before they are mailed to customers.  They will tell you that you call customers to "inform" or "educate" them, but you are really calling them by auto-dialer to read a script that pressures them to buy insurance or to upgrade to insurance they don't need.  The auto-dialer constantly malfunctions and calls people in Hawaii in the middle of the night and they cuss you out.  The corporate environment is cold, and obsessed with status symbols.  Promotion opportunities are rare, even for people with college degrees.  They will force you to attend additional training and if you don't pass the high-pressure exam, they will fire you.  Avoid the company unless you are looking for a temporary job.

I lived about an hour and a half from the Division Office so I had to travel to get trained. After They "taught" me some things about insurance they cut me free. The first time I went out, they sent me with an "experienced agent". Turns out the agent had been working there for 6 months and had only sold 5 things. I had to beg for more trained agents to work with me... Each of them seemed put off when they had to, until we sold something. 

After I went out with experienced agents just a couple times I was supposed to do it on my own. For someone new to insurance, this was a horrible idea. I asked the DM for help multiple times, but only got pep talks and webinars. Do not work here if you live far away from an office or haven't done this before! They claim to have amazing training but lack in the ability to provide one on one time. Then again, this could just be the Kentucky division I'm not sure. 

Also you have to spend money on a laptop and gas before you make any money.

This company was very disorganized and did not live up to the promises it made. They push their agents to sell Medicare supplements but probably 90% of the leads they give you is for their dental policy. 

They spin it that you want to use the dental policy to get in the door to sell Medicare supplements but most people don’t qualify or their prices are way out of line with other companies . And the only product they do any advertising for is their dental policy. I guess they are keeping it a secret they sell Medicare supplements . 

Their technology and processses are not at all updated. And they force their agents to hand deliver every policy . So I found myself driving an hour to deliver a dental policy that I maybe made a hundred bucks on. Again they try to spin it as a good thing but it is not their time and gas money .

Just another company that over promises and under deliverers . And then blames you when things are not working without taking any responsibly for their own problems .

The company was good for what it is, but it isn't something that the average person can succeed at.  You learn that only 2 of 100 new agents will make it past 2  years.  That alone should tell you that it isn't for everyone.  You are sold on 80-100K potential in your first year.  Its possible, but not realistic.  Even the best agents in their first year don't earn more than 40K.  Free leads that they tell you about, really aren't work anything as most of them are current customers they want you to sell more stuff to, or people returning generic mail cards.  The issue is they don't have very much brand recognition, therefore your customers question the company.  Very limited product line.  Med Supp is in my opinion the best in the market.  Dental is average, life and annuity products are well below average.  I did hit all my startup bonuses and was promoted to field trainer within 30 days.  But still, the residuals are poor and it is not enough to keep me here.  

This was my first "job" as an Insurance Broker/Agent. The pros are that they seem to communicate well at the office that I worked out of insomuch that any of the directors were easy to reach if you were on the phone with a potential client and had a question. 

However,  there seemed to be a serious communication breakdown when it came to the ever changing expectations in sales that never seemed to match the contract that I signed.  That would have been fine if they had communicated these changes and been consistent,  but they seemed to fluctuate on  the "whim" of the owner and change every time that I asked, even though my question never changed. 

In the end, they became what I feel was unprofessional by just stopping communication at all. I asked a normal question about an upcoming meeting two weeks in a row and never received a reply. 

I was not a superstar salesman, I admit. But, I didn't quit. 

the only way you make any livable income is hitting bonuses. However, when you leave the company in this first years (which 90% of people do) you have to pay all that money back. Its pretty much a scam and only the top few sales people make money. if you want to have a sales career go anywhere else besides physicians mutual. They are not upfront with how much you will make and are in it for themselves. This is one of the most boring and grueling jobs you can have and they will show you how much top earners have made in order to get you to keep going. However, even the top earners hate their jobs and only do it for the money. In summary, don't start your sales career with physicians mutual.

. The call center rules different from all other floors. You need to go to the Doctor great but sign up for at least 2 hours of vacation and if your lucky you might get to go. You can't leave 30 minutes early and make up the time for your Dr Appointment or come in a little later. If it snows who cares about your life the call center is more important. You call in you are horribly punished while every other floor gets 2 paid days per year if they can't make it in due to bad weather or can leave early with no punishment. The managers could care less about you. They are rude and just care about making themselves look good. They do however play favorites as long as you want to be a pet. Some of the policies they sell are very untruthful especially the dental.

Top Job Titles	Average Salary
Insurance agent 4 salaries reported	$50,000 per year
Assistant sales manager 51 salaries reported	$87,500 per year
Broker 3 salaries reported	$87,500 per year
Office coordinator 4 salaries reported	$50,500 per year
Licensed agent 8 salaries reported	$24.88 per hour

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