director of human resources

supervisor

senior operations technician

senior court clerk

network operations technician

Pima County

A typical day as an intern for the IT department was always full of meaningful work, backed up with busy work. I learned how to do deployments, imaging mass amounts of devices, re-commissioning and decommissioning a multitude of enterprise-level equipment, and so much more: 
 Provided basic level 1 help desk support to multiple departments, and shadowed superiors who provided tier 2 help desk/in-person technical support.

• Traveled to multiple county-managed locations to provide required support and services for Pima County staff.

• Utilized Microsoft Teams in an advanced capacity, further compounding on previous professional use with Teams and other enterprise Microsoft software.

• Worked effectively and efficiently individually, as well as in a team environment; demonstrating competency and willingness to cooperate, share information, and assist coworkers with problem-solving.

• Tracked all assigned computer support requests and documented progress in the TeamDynamix help desk tracking software until each issue was fully resolved.

• Provided in-person, telephone, and remote technical support, performing problem identification and logical troubleshooting for resolution of computer hardware, peripherals, and software issues.

• Responded to diverse end-user issues, performing troubleshooting to quickly and logically isolate problems, identify the root cause, and escalate to Level 2 assistance for prompt resolution.

• Assisted with the coordination of on-site support, acting as a liaison between end-users and specialized IT teams (NOC, Client Services) to facilitate triage, service delivery, and installations.

• Performed equipment inventory maintenance as assigned, ensuring accurate records for computer systems and peripherals during large-scale deployments and service requests.

• Provided direct customer service support for audio/visual technology in conference rooms, assisting staff with presentation technologies and resolving connectivity issues.

The hardest part of the job was having to leave. I loved it as a paid intern. 

If you have never worked for a government entity, it's quite interesting. Pay could be better, communication needs to be greatly improved, every decision is a VERY slow process, lots of red tape, and while there are lots of benefits, there are not a lot of options within those benefits. Losing almost 13% of every paycheck to mandatory retirement has its pros and cons.

Work Environment depends on the department, location, and team for your position. Some things remain consistent across the County, but overall culture does change. They have a strong HR department that operates with the upmost legality. It can be difficult to discipline or terminate employees due to their protective policies, but this can be good if personal life is leaking into work and causing issues. A lot of employees expect them to be perfect, and that's unreasonable. 

The biggest reason to work for the county is job security, guaranteed retirement, decent benefits, and an overall culture of diversity, equity, inclusion and compassion. Challenges can come from lack of communication, slow moving processes, red tape and tons of paperwork for every small decision, and other governmental complications. You success/happiness is going to strong depend on which department, team, and job you are working in, and especially the supervisors and managers you work under. Always try to stick things out for that initial 12 month probation and then try to internally transfer into other roles to keep County benefits. 

Pima County's downtown folks always do better in pay than any other positions. It is a scandal what they pay people with Master's degrees and licenses versus say a bachelor's they are currently advertising for in the diversity dept.  No respect for professional SWs. They treat folks outside of the downtown view... who are true professionals like they are of lower value. CEU obligations for licensure > a joke. The county does not even have a qualified, free-standing training department. Just clowns out of HR who are AWFUL/Unqualified in many ways at teaching. The new employee training treats people like 3rd graders. Gives them "passports"... like little kids. Ugh.  If you are seen downtown... your pay is awesome.  Also employee recognition is cringe. Again HR involved in that farce also. Again I am sure downtown thinks that is great. Otherwise, they do not need you or care about you.  Further... the amount of pointless admins.... Justice services comes to mind, they provide no justice and little service (what they do provide is inflated AF) service without any real therapists is an embarrassment.  I had a great boss, yet above that person >>>> madness, denial and foolishness. Cmon  guys, you can do better. 

I strongly recommend seeking employment opportunities elsewhere. My experience with Pima County highlighted significant issues with their management practices and use of Arizona's at-will employment status.

Pima County's approach to employment is problematic. Despite labeling compensation as "salary," the biweekly net pay is calculated on an hourly basis, as noted on pay slips. When I sought clarification about this discrepancy, I was dismissed without cause. This action, taken under the guise of at-will employment, suggests a punitive response to legitimate questions regarding employment promises and terms.

Additionally, the work environment at Pima County is disheartening. From the outset, colleagues expressed frustration over the lack of opportunities for career advancement and constant micro-management. Management’s style is “my way or the highway.”

In my brief tenure, I found the organization to be misleading, unprofessional, and, retaliatory. Open and constructive conversations about workplace policies were not welcomed, leading to an atmosphere where employees felt undervalued and insecure.

Given my experience, I advise potential employees to consider other opportunities. Pima County's employment practices and work environment leave much to be desired, and my time there was marked by surprise, frustration and disappointment.

County work is very different from the private sector. There is no sense of want to do right by the customer or caring about the end-user. The highest levels of management on down preach an environment of not working too hard. No one tries to get work done on time. If you work to make a commitment you are looked at askance as if you are trying to make others look bad. The county does not try to save money or deliver the best of the breed. This is a great job if you are not too ambitious, don't care about customer satisfaction nor the quality of your work, don't expect too much from your manager because chances are he got the job from a classmate in grammar school and he doesn't have the skill to be a decent manager. You'll get decent pay for this skill-deading job and you'll go home by 5 pm. The benefits suck but if you can make it past a year you'll have tenure and never have to leave. Your soul will be dead by 5 years time but you were no doubt half dead when you joined

There were fantastic people that worked in Pima County's Detainee & Crisis Systems department, but the top level leadership  fostered a toxic and paranoid culture of perpetual grievance, hilarious self-seriousness, and an isolated department attitude that made my decision to eventually leave an easy one. The top leadership is both lazy and convinced of their own genius which made them easily manipulated – usually by one of the personality disordered leaders – which led to ill-informed decisions and a "fire first” attitude toward employees. Communication was poor; the decisions seemed removed from what was best for those we served, often driven by paranoia and grievance. One leader is smart, supportive, grounded, and not guided by the bizarre insecure ego's of the earlier mentioned leaders, so I would suggest waiting until they take over. On the bright side, you can find work somewhere else that pays substantially more and doesn't have a toxic culture like I did.

Typical days were uneventful task and duties were easy to do, slowly started to dislike life while working there. The job itself was not hard to do, but I could not handle sitting in a hot truck for hours with no a/c some days. Used my sick days for days when my health was declining. Experienced symptoms of heat exhaustion where puking and stomach cramps became a norm when I came home/ ontop of migrane triggers from sitting in that darn truck. Supervisors cared very little or when brought up was against running ac while truck is idling due to "policy". When handed the letter of termination I honestly never felt so relieved from being let go from employment.

My job responsibilities were to review provider documents for Credentialing and Recredentialing and ensure that all documents were available for review for approval by the Credentialing Committee. Manage meetings, supervise Credentialing Specialist, manage daily operations of the Credentialiing Department to ensure all providers were Credentialed and Recredentialed and were in compliance with NCQA and medicaid standards. Audited provider groups who the plan had delegated the credentialing and recredentialing for their provider group.

For a county run department Pima Health has a group of employees that work extremely hard to ensure they are providing a high quality medicaid plan to the county.

Politics, backwards processes, infighting, back-stabbing, low-pay, and unrealistic expectations. What else would you expect from a local government?

Look, it's an OK place to work if you're have low expectations and don't want to advance very far. They still offer a pension if you stay there for a long time but you have to be willing to take a bit lower pay then you could make in other places (maybe 20-30% lower depending on your skill set) for it.

If you plan on getting into management or coming into a managerial job, however, you'd better like Game of Thrones style politics and be willing to play them ruthlessly. If not, you probably won't last long.

I won't get into examples but, CYA will be your primary job function at all times.

Despite multiple reports to human resource department, issues with upper management were never resolved. Supervisor continued to be unprofessional, unethical, and condescending. Multiple subordinates meet with human resources as a team, with assurance that the concerns would be investigated. Supervisor was sent to multiple trainings on "effective communication, supervision, and management". The behaviors continued and at points in time, some of the employees were criticized in front of others. Needless to say, the behaviors have not stopped and employees are still working in an unhealthy, hostile environment.

Top Job Titles	Average Salary
Director of human resources 6 salaries reported	$53.42 per hour
Supervisor 1 salary reported	$28.47 per hour
Senior operations technician 1 salary reported	$31.67 per hour
Senior court clerk 1 salary reported	$20.41 per hour
Network operations technician 1 salary reported	$28.73 per hour

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