director of first impressions

laboratory technician

human resources coordinator

clinical research coordinator

clinical research assistant

Pinnacle Clinical Research


What I enjoyed most about working for the Austin location was getting to meet different study participants from all types of backgrounds who were enrolled in active trial studies. I enjoyed learning and getting to know each study participant, understanding their needs, expectations, and inquiring questions through their onboarding process and active study participation. I enjoyed learning about each active study and what the intended outcome of each trial was expected to produce. What made it difficult to work at Austin Pinnacle was due to various things that made me reconsider my employment, which included a new, young, and inexperienced project manager, the disregard for teamwork, management disregarding constructive feedback from employees, and overall ineffective insular culture the Austin Pinnacle team has created. The debrief I was given during my last interview before I was chosen for the laboratory position was that it was revolving door position, which meant that employees have either left, or moved away from it laterally through the organization. The training I experienced was a very low quality introduction to the laboratory. In addition, the laboratory I inherited was extremely disorganized and was not up to OSHA standards -- I even had to buy my own PPE to start work. I was trained for 1 week for 20+ active studies in the Austin location. My trainer had moved laterally in the organization, so my training was rushed and haphazard. My introduction to the clinic's additional staff (study coordinators, research assistants, pharmacy, and regulatory) was that of a high-school experience -- meaning that the Austin clinic had bonded into small cliques. My experience felt sequestered and lonely in getting to know folks in this clinic. Most study coordinators were not very friendly, lacked team-bonding skills, and genuinely didn't seem to understand the active study parameters they were assigned to. When I asked a question or requested assistance from the coordinators, I was met with hostility, judgement, and disrespect for my vocation. When I brought up the concern about the lack of teamwork from the coordinators, I was told by the project manager that I should consider it a privilege for the coordinators to assist me with lab-related issues or to clarify study parameters. Even though I was given positive feedback in my meetings with the project manager about how impressed they were that I was quickly learning lab processes and learning 20+ active study parameters within a 1-month span BY MYSELF, it seemed as though management did not appreciate the honest feedback I gave them about me feeling overworked and stretched thinly with all the tasks I kept acquiring. No matter how well I did with completing my workload, I was rewarded with more tasks added to my position on a consistent basis. Before I accepted this position, I did my research on the organization and read many employee online reviews. I did notice that concerns that I speak of currently are consistent with what previous reviews have discussed. I should have took the warnings and recommendations, but I decided to give this organization a try. Overall, I do not feel that Pinnacle leads by example with their core values they claim to have. I cannot recommend working for this organization in a good, conscionable faith. I experienced lack of training and support, no teamwork, treated poorly, management was not receptive to feedback, a disorganized and unsafe laboratory. Before my departure, I brought up all my concerns to the regional director, and they lied claiming that they do not have any issues at this organization.

Starts at 7am at some sites and 8am at others. We see patients every weekday morning and have the afternoon for meetings, trainings, EDC entry, query resolution, monitors, etc. Management has a true open door policy, and they want to hear your ideas and potential issues and suggestions. The hardest part of the job is working on 100 tiny little puzzles every day to fit each participant into the right trial and overcome specific needs of each situation. The most enjoyable part is helping someone and making a connection with our patients on a level that other healthcare workers don't get to experience.

Promotion from within is the rule rather than the exception.

The culture varies a little from one site to the next, but in general, we are all working toward the same goal and treat each other with respect. Everyone brings something to the table.

Pinnacle practices what they preach!  They invest in their employees and are one of the best companies I have ever had the pleasure of working for.  They foster a positive work environment where people feel valued and appreciated.The workplace culture is great, there is a lot of time spent making sure that employees are heard, included in decision making processes, and grow within the company.  The CEO leads by example and takes time out from a very busy schedule to make herself available to invite each and every employee to her office and talk to her individually.  As such managers have followed suit.  Work life balance is important to management and they do all they can to support that effort.  Pinnacle is a very rapidly growing company and there is a lot of work, everyone is very busy, but its so worth it.  There are so many more positives I cant list them all.

fast growing and busy with high demanding work environment. I feel that upper management is disorganized and not willing to give proper sources, as this entity grew rapidly.  I strongly disagreed with upper management/ceo wanting to cut corners and not give proper sources when a entity is growing rapidly. In research it is extremely important to have the right sources and support as this will extremely help in the aid of an entity to grow and prosper. I really enjoyed the high demanding work environment and multitasking portion of this entity.

The management here is the worst. They are biased and play favorites. The set rules but only some have to follow. Employees take abjobe here till they find another. The turn over is insane because the pay is so non competitive. You dont get promsotions they just moved you around without asking if you want the position which usually involves a massive increase in work load with minimal pay increase if any at all

People are hired or promoted by WHO you know not WHAT you know. Managers are spread thin, leaving little training or retraining opportunities. The training for anyone new to research is abysmal. Very quantity driven not quality driven. Good stepping stone company but not long term company. Very few employees have worked here longer than 2 or 3 years. Patients continuously complain of being reassigned to a different coordinator due to the turn over rate.

Pro: The benefits are good and snacks are stocked. Sub-Is and Investigator were very nice and helpful. Dr. B is the best in the business.
Con: The company is disorganized. New coordinators are stuck cleaning up the mess from old coordinators. It's a sink or swim environment for new hires with very high turnover. Direct manager was inexperienced and new to management. Very gossipy middle school like culture with high favoritism from managers. Rules were selectively applied. Lack of resources to train new hires. 

I try to see the upside but turnover is crazy the company does not communicate well. HR is a mess and gossip everyone play’s favorite and you can’t voice concerns because you will be retaliate and find a way to blame you. Worse than middle school. Marketing department is honestly the worse 

Complete disregard for some and some complete favorites. Trying to grow too big too fast and it may work for them but not for the workers. I would say employees but people are sometimes treated like just a stepping stone 

This is a very disorganized company with lots of backlogged work due to high turnover and poor leadership. I would only work there as a means to an end (I.e. training opportunity) with a plan to leave after 6 months.

Top Job Titles	Average Salary
Director of first impressions 5 salaries reported	$21.50 per hour
Laboratory technician 4 salaries reported	$20.38 per hour
Human resources coordinator 2 salaries reported	$53,000 per year
Clinical research coordinator 1 salary reported	$60,000 per year
Clinical research assistant 3 salaries reported	$21.67 per hour

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