patient advocate

medical assistant

medical receptionist

embryologist

certified medical assistant

Pinnacle-Fertility

My biggest piece of feedback for Pinnacle is that upper management seriously needs to improve its communication and delivery of feedback. The lack of professionalism surrounding new information, structural changes, and procedural updates was honestly astounding. Employees were rarely given warning when changes were being implemented, whether related to staffing, expectations, or procedures. On top of that, teams were not given adequate time to adapt or properly learn new processes before being reprimanded for mistakes.

There were also constant changes and double standards regarding expectations and procedures. At times, things would change without clarity on when or how those changes were actually supposed to be implemented. Overall, the communication within the company was the worst I have ever experienced in a professional environment.

Secondly, management professionalism as a whole was a major issue for me. Our management structure was changed with no notice to staff aside from a single email sent in the middle of the workday. There was no transition period, no preparation, and no communication about how these changes would impact employees. As a lead, I was given no conversation or notice regarding changes to who I reported to or how my own position would be affected.

That experience made it very clear to me that the company prioritized doing what it wanted operationally without considering the impact on staff or showing genuine care for employees. Following those changes, I witnessed members of management speaking poorly about one another behind each other’s backs, while communication after the transition became even more disorganized.

Additionally, it was concerning to see managers constantly needing to ask higher leadership for clarification on what they were allowed to do or how to perform their role effectively. It gave the impression that leadership changes were made hastily and without proper planning or support.

Lastly, compensation is a significant issue. In my opinion, there is not a single position within the company that is paid appropriately for the work being performed. While the company may believe the pay is aligned with market value, I can confidently say that many staff members do not feel they are being compensated fairly or sustainably.

What was especially discouraging was learning that recent raises were not truly based on employee value or recognition, but rather because positions could not be filled at the previous pay rates. Long-term employees who have dedicated years to the company are now making nearly the same amount as — or in some cases less than — newly hired employees. For example, employees who have been with the company for years, are barely making above the current base pay. That is incredibly disheartening and sends the message that employee loyalty and experience are not valued.


What is the best part of working at the company?
Working at Pinnacle Fertility has been such a rewarding experience. From day one, it’s clear that this is a truly supportive, team-oriented environment across all departments. Everyone is aligned and willing to step in to help one another, which makes a huge difference in both day-to-day work and overall morale.

One of the standout aspects of the company is the leadership. Our CEO, Beth, is incredibly involved and genuinely cares about both the employees and the patients we serve. That level of visibility and commitment sets the tone for the entire organization. Across all clinics, leadership shares a unified mission to provide the best possible care to patients while also supporting employees in meaningful ways.

The collaboration here is unmatched. Teams communicate openly, ideas are welcomed, and there’s a real sense that everyone is working toward something bigger, helping people build their families.

Work-life balance is another major plus. There’s a strong understanding that employees perform best when they feel supported both professionally and personally.

Overall, Pinnacle Fertility is an amazing place to work if you’re looking for a mission-driven organization with strong leadership, a collaborative culture, and a genuine commitment to both employees and patients.

What is the most stressful part about working at the company?
Have there been changes? Yes, but they’ve been positive and necessary for growth. That is healthcare, always evolving and adapting. Every change has been made with the intention of expanding our reach and improving the care we provide, which ultimately allows us to help even more patients.


What is the work environment and culture like at the company?
The work culture at Pinnacle Fertility is incredibly positive, collaborative, and supportive. There’s a genuine sense of teamwork across all departments. People show up for one another, communicate openly, and celebrate each other’s wins. It never feels siloed; instead, it feels like everyone is working toward a shared purpose.

The environment is both professional and welcoming, where ideas are encouraged and employees feel heard and valued.

There has been significant leadership turnover recently, and our department currently does not have a manager. Several supervisors across other departments have also left or are in the process of leaving, which has created challenges with communication and support for staff.
Employees were notified that schedules for the department would be changing to Monday through Friday. Staff who were not willing to accept the change were told they could request a severance package, but only the first five employees to respond would be eligible.
The nursing care model is also being restructured despite the Washington clinic having significantly higher patient volumes than other locations. Many staff have expressed concerns about workflow, staffing, and the ability to consistently take legally required meal and rest breaks while maintaining patient care.
Prospective employees may want to ask detailed questions about scheduling expectations, staffing structure, and leadership support before accepting a position.

I truly love the people I work with at our direct clinic. My coworkers are supportive, collaborative, and genuinely care about one another. Our direct management team has always been approachable, encouraging, and invested in helping us succeed professionally. I’ve always felt valued and supported at the clinic level, and that’s what has made working here so meaningful.

Unfortunately, since the merger with Pinnacle Fertility, many of the benefits and employee incentives that once made this workplace special have steadily declined. Each year, perks have been reduced or eliminated, and annual raises have not kept up with the cost of living. It’s disheartening to see compensation adjustments that don’t reflect inflation or the increasing demands of the job.

While the culture within our clinic remains strong thanks to the incredible team and direct leadership, the broader organizational changes have made many of us feel more like numbers than valued employees. I truly hope leadership at the corporate level will reconsider the direction of employee benefits and incentives, because the people on the ground are dedicated, hardworking, and deserve to feel appreciated.

I've worked at this location since before it was sold to Pinnacle. It takes a lot of time and effort to standardize care across an entire network, especially when locations are being purchased and folded into existing workflows. Pinnacle has done okay in this regard. Our onboarding was mostly fine, with a few expected hiccups involving the new EMR.

Financial compensation is okay, though raises have not met expectations, and some locations did not receive the raises they were expecting.

Our location does well with employee engagement and recognition, though they recently announced they are doing away with a favorite reward program. This is being replaced with something that I'm sure will cost less for the company, but will not be as fun to engage with.

Overall, Pinnacle is about what you would expect from a corporate clinic environment; expenses are being cut and prices are going up, access to services has improved marginally for patients while resources for employees are becoming stagnant.

My company is a shell of what it was before we were sold in the summer of 2022.  Departments eliminated, long term employees “parted ways with”, 3 EMR changes,  multiple switches of timecard software etc.  No bonuses, minimal or no raises.  Employee “gifts” are beverage containers with a Pinnacle logo on them.  Elimination of sick bank and conversion to PTO, followed by steep annual step down in PTO  hours that can be carried into new year AND the amount paid out if you leave or are eliminated.  Replacement of RNs with minimally educated staff and then bewilderment when patients are frustrated by conflicting or plain wrong information.  We are busy and have increased our volume since we were bought.  Lots of corporate speak of “change is hard, “patient centered care”, “collaboration”, “rebranding”, “centralization” and “fostering growth”. Just know that if there is a way to cut expenses, do “more with less” they will do it.  We have lost so many loyal, excellent and hardworking employees.  The uncertainty is mentally taxing and morale is low.

As the other reviews state there is 0 leadership. There are no processes or procedures outlined, or even an employee handbook. They are running on 13 year old network equipment and have no clue how to diagnose an actual issue. Originally the job was listed as remote, recruiter said it was remote, then found out it’s in office during interview. Once in office another bomb gets dropped that you will use your own car to drive around from location to location on a whim. There is no career advancement in the IT field and you will be doing anything from mounting TVs to moving desks from one corner of a room to another. If you want a strong career I’d avoid this place unless you really just need some short term money.

underpaid for the amount of work i was doing. i did a lot of driving between locations, was entirely responsible for running a location solo less than a month after starting the job.  management was not great. had a few issues come up regarding  patient test.  results and was shocked at how it was handled by management. i really enjoyed the actual work i was doing but the interpersonal aspects ruined it for me. the reduction of benefits was a huge issue too. part of the reason i was okay with the lower pay was the great benefits but they were changed shortly after i was hired. PTO roll over was extremely limited and PTO hours would not be paid out if you quit. the insurance provided by pinnacle also does not cover fertility treatments. 


I was initially very excited to accept the job and start working at Pinnacle. The interview process was straightforward, the pay was decent for the area, and the schedule seemed reasonable. However, after starting, it quickly became clear why many employees don’t stay longer than a month. The work environment was toxic and uncomfortable, with very little to no training provided. Handling large amounts of cash and HIPAA-sensitive information was challenging without proper guidance. When I asked my manager for help, I was often talked down to and disrespected instead of supported. Unfortunately, I would not recommend this company, as there are many ongoing issues that management does not address.

What is the best part of working at the company?
Pinnacle has a collaborative atmosphere where teamwork is part of everyday work. You regularly interact with colleagues across different departments, which not only makes the job more engaging but also creates a strong sense of connection. The culture is also great, the people are welcoming, and there’s a clear commitment to supporting employees career growth.

What is the most stressful part about working at the company?
Pinnacle operates in a fast-paced environment. There are often multiple projects happening at the same time, so things can move quickly, but it keeps the work engaging and offers frequent opportunities to take on something new.

Top Job Titles	Average Salary
Patient advocate 27 salaries reported	$27.50 per hour
Medical assistant 39 salaries reported	$21.02 per hour
Medical receptionist 16 salaries reported	$21.75 per hour
Embryologist 15 salaries reported	$104,833 per year
Certified medical assistant 36 salaries reported	$26.59 per hour

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