back of house team member

kitchen manager

front of house team member

delivery driver

guest service agent

Pizza Ranch

Pizza Ranch Conway can be a fun place to work, someone just needs to get the ball rolling so to speak. Once someone cracks a joke we really feed off each other, but sometimes we all get in a rut. It can be boring and repetitive as business has slowed down a good bit after opening August 2018. This is likely due to the fact that the restaurant is in a horrible place for a restaurant, off the road in the middle of nowhere. Business is somewhat unpredictable, you never know if you will be busy or slow. Because of that, scheduled hours are hard to come by. Besides managers, I don't know of anybody who works more than 30 hrs. They also are only open 11-9, so just 10 hours of business and only about 13 hours total of people in the restaurant working on a given day. The managers are pretty nice. If you prove you can and want to work hard and efficient, they will treat you with more respect, which makes total sense. I needed a month off due to some circumstances, and because I'm a good hard worker, they let me and told they looked forward to having me back. The best part of the job is making the front of house people laugh and just giving each other a hard time knowing they appreciate us making them smile, because people can be frustrating to deal with sometimes. Overall, I have had a great experience at Pizza Ranch. I'm a pretty positive person, and now I think about it, management could be more positive. The head manager is pretty positive, but the others not as much. They aren't negative, just not positive. They will teach you a new task, you don't have to worry about being clueless or lacking info on the job. If we were busier, i.e. better positioned in town and more active in marketing and maybe some lower prices, then it wouldn't be a slower-paced restaurant (and therefore more hours). But if the current workers and managers were more proactive in being positive and creating better customer service, then more people would anyway, despite the high price for a buffet. There are not regular breaks. Shifts are only 5-6 hours, but still. Most shifts I don't get a break, especially at night. One of the managers will sometimes pay for a break meal out of their own pocket, so team members don't have too. I would definitely encourage someone to apply, but don't expect a ton of hours. I was trained by corporate when they came down to help us open up, so I don't know much about the current job training process.

As a regular shift manager, I had to work the night shifts every day. I also had to work all the weekends and have a day off on a Monday or Thursday, nothing ever was consecutive. I wouldn’t find out my work schedule till the day or two before that week would start. So I had no way to plan anything out. I also would have to work 10+ consecutive days till I got my next day off a few weeks. During the day when it’s the least busy, there will be 3 managers running the store. As soon as it was 4 pm they would all leave, leaving me behind as the only manager at night most nights. Most of the employees are either minors or felons, or people with mental health issues. It’s hard to find good adult workers here due to the unliveable wage. They claim that the tips make up for an average of $1.50+ an hour.  All of the adult workers were making $13-$14 an hour with no way to continue going up in promotions. Most people come in for a week then leave after seeing how much work you have to do for how little you get paid. All the workers who do stay are usually really lazy at their job and need to be micromanaged all the time. It just seemed like no one there gave a care about the job. Kids would constantly be talking and not paying attention to bussing tables or watching the cashiers or answer the phones or do the drive thru window. It always ended up on me. I tried to talk with them several times but they never listen. And why would they since no one is held accountable for anything due to us needing workers so badly. If they continue to pay at such a low rate they will keep suffering from a lack of decent employees to run the resturant. This place gets super busy all the time unexpectedly. Since it’s a buffet and there are pickup and delivery orders it all clashes together into one big cluster. The other thing is the dishes stack up like crazy here. I’ve been stuck here with the dishwashers many nights till 10-11 even though we closed at 8. There is just so many dishes at the end of the night it’s dreadful and smelly. Everything here just feels half assed and not cared for. If something breaks or is inadequate for use it will be days or weeks till they fix or replace it. They try to do everything as cheap as possible to avoid having to invest any money in some actual decent equipment. We were using the same 10 year old mops, brooms, dustpans, and dumpsters that were filthy from all the years. 

A Typical Day at Work:
A typical day at Pizza Ranch was fast-paced and involved a mix of food preparation, maintaining cleanliness, and working as a team to keep operations running smoothly. Depending on the shift, tasks ranged from stocking and organizing ingredients to ensuring customer orders were fulfilled efficiently.

What I Learned:
I learned how to work effectively in a high-pressure environment while improving my time management and teamwork skills. I also gained experience in maintaining food safety standards and problem-solving when unexpected challenges arose.

Management:
The management team had room for improvement in communication and leadership. There was often a lack of support and organization, making it difficult for employees to feel valued or heard. Additionally, opportunities for growth and advancement were limited. The Franchisee/ Owner is there every day and never takes a day off. He's nice but overworked and refused to hire additional help for himself.  He has burned out several times and continues to put his health on the line. 

Workplace Culture:
The workplace culture was largely dependent on the team. While some coworkers were great to work with, the overall environment could be stressful due to inconsistent management. There was a need for better teamwork and stronger leadership to create a more positive workplace.

The Hardest Part of the Job:
The biggest challenge was dealing with constant operational issues, from staffing shortages to unclear communication from management. Additionally, there was little opportunity for internal promotion or benefits, which affected motivation.

The Most Enjoyable Part of the Job:
The best part of the job was the teamwork and the sense of accomplishment after a busy shift. Working with certain coworkers made the experience more enjoyable, and it was rewarding to provide good service to customers.

This is my third job and there are many great things to say, but many negative things. I was in desperate need for a job and they got back to me within a couple of days, and I was fully working there within a week or two. The GM is a great person and I get along with most co workers, and the hours are very manageable. They know I am a hard worker and if I ever call in, they never ask why. Sadly, there are lots of cons to say about this place. They pay minimum wage, which I wasn't too mad about, but they didn't even ask me about my past job experiences. I worked at two different jobs, both in the food area, and was not offered anything higher than minimum wage despite my past experience. The GM is nice, but her and another manager love to take 40 minute smoke breaks while still on the clock, which I believe is very unfair to those that work super hard. Even though this is pretty common in the food business, they should still work just as hard as everyone else. Also, lots of people get high, and even though its being legalized soon, it still bothers me and I know it bothers my co workers. I also just found out that in order to keep their labor low, they edit people's times from when they were clocked in WITHOUT TELLING THEM. That is incredibly unfair to those who work 40 hours a week, and they are already barley scrapping by making $9.25 an hour WHEN THEY HAVE BEEN WORKING AT PIZZA RANCH FOR 3 YEARS. And these are full on adults who have been working in the food industry for several years! Overall, the work is not hard, they are flexible with hours, and fast with the hiring process, but they seriously need to improve their work ethic. I understand the GM is the daughter of the owners (this specific location is family owned), but she should NOT be sitting on her phone in the office and taking prolonged smoke breaks while the entire place is full and we are behind on all stations. The only reason I am staying here is because I do not want to go through the process of getting another job since I need money now. Overall, this place is a flop and I seriously hope they improve on the overall management.

As a former chef, I assumed this worked like most restaurants. In fact, it does not. It works similar to fast food. I was hired on to be a kitchen manager, due to my extensive experience working in an ACTUAL restaurant. I have not gained that position. Within two weeks I discovered that it was a ruse they were telling people to get them to want to work. They have currently 13 managers, of some sort, for a staff of about 20. The GM and Assistant GM make it very clear the employees are not one bit valued. As a matter of fact they treat minor offenses, such as forgetting a name tag, as some huge atrocity. They once made a 16 year old girl, who had only worked one day, dry an area she had mopped on her hands and knees with a dirty rag. Whilst berating her in front of a family for mopping that area....which was dirty. They will call employees at home to berate them for something small they have committed. Generally and genuinely acting like toddlers, of which I have 3, about EVERYTHING.  There are no benefits. Employees have dozens of microtransactions they have to pay that most aren't made aware of. They use a very unsecure cash card site as theirs means of viewing pay stubs. Even if you have direct deposit, you have to put very personal information on this site.
In the two years they have been open, they have not had one profitable month. Due to improperly structured schedules, improper usage of company time by all managers, and so on. It has been hands down one of the worst working experiences I've ever had and could go on and on about the atrocious things that have happened.I love Bonnie and Mindy however. They bring light to a very dark work experience. I recently have picked up another job and will be quitting as soon as things get settled at my new one. I have always given a two weeks notice but I don't believe I will here.  I would only recommend this as a starter and part time job. Or if you are in a desperate situation and need a job.

This applies to the Billings Heights pizza ranch and funzone arcade.

Had a really fun time at the start, after about a year and one month I quit because the managers condoned using fryer oil that hadn’t been changed for 6+ months. A coworker melted a plastic brush in the fryer, and management said they would replace the oil, but they never did (so you even got to eat micro plastics!)

You WILL be pressured to work through sick days. You could feel terrible and not be able to get out of bed, and you still have to come in (just say you have a food borne illness symptom, and they’ll let you stay home).

You will see new employees about every 1-2 months.

Don’t cave in to the pressure to ignore common food safety rules (like leaving raw chicken trays near a fryer you cook food in🙄).

Managers aren’t very nice, but also aren’t mean or rude (kind of neutral)

Overall, I don’t recommend working here. The pay is absurdly low ($13 starting for back of house, unless you negotiate in the interview), and you don’t even get free meals. The only benefits you get are free food at the end of the night off the buffet (you have to work the closing shift though), otherwise there’s no benefits (it took me 1 year to get a $1 raise, and I had to bring up a raise multiple times)

TL;DR:
I don’t recommend working here. The scheduling is a hassle, the benefits are far and few, and there’s no real working your way up in the company

While working at Pizza Ranch in Monticello as a busser, I had many responsibilities. It was my responsibility to make sure the front of the house was clean and presentable for the costumers. I made sure the floors were clean, the tables were organized and filled with the correct items, and made sure the tables were cleaned and sanitized. Before my shifts in the morning, I would clean the chairs, tables, and their legs, My main job during my shift was to clear the empty plates that the customers may have, and to make sure that they were satisfied with their stay. If there was any complaints or requests, I would take them and assist them in any way that I could before getting the manager, unless asked otherwise. Also during my shift, I would take orders from the customers, and also bring them their orders. When the people would leave, I would quickly, but efficiently, clear and clean the tables for the next customer(s). I would clean the remains of the dishes, and stack them nicely to be washed by the dishwasher. Also, I would make sure that there was always silverware and dishes out in the front. The job kept me busy, and it was a lot of fun interacting with the customers. I got along very well with all of my co-workers and supervisors! The hardest part of the job was the short shifts. If I could change one thing, it would have been to have longer shifts. The most enjoyable part of the job was interacting with the customers and my co-workers.

Drivers get paid less than in-store workers yet we still have to do in-store work while we wait on deliveries. I did more work as a  driver with dish return as my sidework than I ever did as a guest attendant, yet drivers are paid less, makes sense.

I question the management - training videos tell you that anything more than a cough is reason to call out of a shift, which is reasonable since the place is a literal buffet. The problem is, try to call out and, despite what you were told about them calling around to get your shift covered, all of a sudden, you are responsible for finding your own cover, or you get written up for missing the shift.

Story of mine is that one of the managers threatened to write me up, I told them that it was unsafe and they responded with "well I have a fever and I'm still here"... again, buffet. This is not the flex they think it is.

Most of the non-management workers are cool. Everyone has one reason or another to constantly request shifts off tho, and it's rare that people willingly cover for shifts, so if you're ever in a position where you need it.. good luck.

Also, despite how much food the place throws out at the end of every night, employees are expected to pay for to-go boxes. Ridiculous.

TL/DR: If you're here to add more experience to your resume, it's not the worst thing to endure for a year or so.

This place is a good place to work but the corruption is with the higherups. Customers will always be more valued then the employees that allow for this store to run. We feel underappreciated, under payed, and disrespected. Our time is valuable and so is our work. Other than the deep routed corruption and belief that the customers are always right the place can be so fun. Some of the people I've met since working there have become some of the most important people I have. A majority of customers we have are really awesome people. I always have great conversations and find myself connecting with some of the people who walk through those doors. Alot of the stress comes from them hiring super young teens with little to no work ethic, Then the hard jobs and the catching up to ensure customer satisfaction are all put onto the few of us who do our jobs and do it good. The pay is not bad for a typical teenager who doesn't have to support themselves but for the ones who do and the adults who have family's and homes to keep up on this pay is not a living pay. Others in higher positions may have decent living pay but the $9.65 (not including that FOH is tip waged) its not a livable wage. There are its pros and cons but the place was a good temporary job. It was a learning curve and defiantly helped shape me into the worker I am today. 

Pros : Free food for shifts 
does offer smoke and lunch breaks 
discounts for family members 
Can sometimes be flexible with schedules
Cons: sometimes a toxic work environment 
bad handling on paying for equipment to be fixed
quality of food is decent at best 
will cut base pay and say tips will make up for it.

 overall, i give it a three because this is the longest job I've stayed at got multiple raises for hard work get a promotion but they cut pay for managers and i only took the promotion for the base pay i was getting and corporate is a  another story they are friendly but when it comes to this location they are strict like they should be but  even when the restaurant is performing well they are always trying to knock it down they pick favorites and this store would be there least favorite it's hard to understand why but it's like catching a judge on bad day and getting kicked of a set of American idol whenever they come in and it's just not fair because that attitude towards our store makes everyone feel so negative towards the job people either quit are just call off until they get fired and i don't blame them I'm on the verge of looking for another job but if I didn't have kids i wouldn't have worked here as long as i have I have good work ethic but pay cuts make people less motivated to show up and being sugar honey iced tea on by corporate makes it a living 4e11

Top Job Titles	Average Salary
Back of house team member 60 salaries reported	$13.60 per hour
Kitchen manager 30 salaries reported	$19.52 per hour
Front of house team member 59 salaries reported	$13.16 per hour
Delivery driver 24 salaries reported	$12.38 per hour
Guest service agent 19 salaries reported	$18.97 per hour

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