assistant

behavior specialist ii

speech language pathologist

special education teacher

mental health therapist

Point Quest Inc.

What kind of business terminates you in a text message while you are still in training? 
This company has been the BIGGEST waste of time and a week of my life I will never get back that I didn’t have to spare! I applied for this position on a whim, didn’t have the work experience but I had the equivalent life experience. I initially turned it down, but then changed my mind and decided I really would enjoy working with kids like my brother and my son and I have a lot I could bring to the table. I was told in the interview that I would be working with my county’s school district and no further than 15 miles from my residence. That was the first lie. 3 weeks into the onboarding process I find out that they won’t have permanent or full time placement for me for 4 months unless I commute 30+ miles a day, and I was very clear in the interview that I do not drive.  I have a special needs kindergartner at home and I am not available to work out of town and that is absolutely not 15 miles within my residence. The second problem is after you complete their 2 day in person training you have 72 hours to complete your training. You CANNOT multi-task these training modules or they will terminate you without warning. You cannot perform your training modules during non business hours and your time sheet can not be modified YOU WILL BE TERMINATED WITH NO QUESTIONS ASKED. And you will not receive assistance for these questions or responses to your emails you will just receive a one time termination TEXT MESSAGE. 

Unless you become a RBT don’t bother. “Full time” is 6 hour days. 7 if your teacher lets you clock in 15 minutes early and stay 15 minutes late. They will throw you ANYWHERE even if it’s high risk kiddos and you won’t be prepared to handle a class of 14 non verbal kids who bite, scream, kick, spit and throw themselves. The only help you’ll get is HOPEFULLY another aide. Sometimes the teacher can help. You might get lucky and be assigned one on one but more than likely you’ll be cycled out on a full classroom of pre-k kiddos and due to being outsourced you have no control over the fact they overfill the classrooms. Most kids need one on one care that you’ll be forced not to provide because there’s not enough time in the day. RBT training provides an extra 2 hours but it will be cut back during normal school breaks, which you’re not paid for. Apply for unemployment 2 months before summer vacation. Depending on school districts you’ll very frequently miss an entire week of work, expect your first paycheck every January to contain only the gift of two paid holiday days (I was told by supervisors it’s not time and a half pay, just an 8hr shift for Christmas and new years). Advice I was given for lack of hours and pay? “Have you considered a second job” by higher ups. A job is a job. If you get lucky with a mild classroom your days will be worth the pay but if you are thrown into a severe one… start looking elsewhere you will not be compensated for the difficulty.

The San Leandro location has always been a mess from when I first started. The teachers were having major disagreements and it was causing friction between staff and teachers. Upper management is a rarity to see yet they have opinions on what they can’t see. A new lead supervisor came in and it didn’t really seem like they gave them all the support they needed so it was a lot of just going with the flow.

You’ll get a .50cent raise after your probation period, however, if they see that you’re competent in your field they may offer you a promotion but it won’t even be a 1% increase (even with education & background) unless you’re a key negotiator. As a poc they didn’t seem to want to pay me my value compared to other counterparts.

The students can be fun but like anyone they have their good and bad days but you have to be mindful that you shouldn’t take things personally especially on a bad day. When you do truly build good rapport with some of the students it can significantly impact their day and yours. At the high school site you have to genuinely care and want to be a resource for the students otherwise you will be miserable and so will the team.

Hopefully the next team they bring in will be strong non-timid individuals who will share the physical and emotional work load. On tougher days that’s really important so not one or two staff members is carrying all the load. More training, problem solving, and brain storming activities to do with the students.


My biggest concern with the company is lack of responses or realistic solutions regarding concerning behavior from students that can cause an unsafe/unstable work environment. There is also lack of ensuring parents are notified of concerning behavior. Poor communication with schools and teachers as well that can lead to toxic work environments because teachers think that it is your fault that the company is not contributing to the student's or teachers needs. This is after weeks  of trying to reach out for advice on how to better assist the students. I have even suggested my own solutions for student support only to recieve resources from them months later. Also the company does not help ensure that you are being treated fairly in the classroom. I have been overworked supporting multiple students despite being a 1:1 aide. Not to mention being excluded from having a designated parking space despite being a permenent aide and staff events due to not being part of the district. While the leads are kind, lack of communication from management does not ensure that aides are getting proper guidence overall. These issues cause a massive turnover rate which is not good for students who really need and deserve support. Please work on improving this not just for employees but for the students and teachers as well. 

Before starting with the negative. I will admit I did enjoy the students I worked with. The students were mostly easy going or your typical redirecting during class.

The negative is actually within the company.   Most admin did not communicate with each other therfore when you ask questions or need help you're constantly clueless. 

Also I tried using some of my benefits and turns out I never had any.  "Benefits department forgot". Yet I had been deducted on my check for the benefits I had selected already. It was fixed but I was never compensated for the money taken out all those months prior. 

You eventually realize they don't care about you. They bounce you around from school to school , leaving you with no job for weeks at times. Also don't believe them when they say you get "bonuses" for referring people, they never gave my coworkers any. Basically they start ignoring you or giving you alot of run arounds.

Also the worst is when there's no communication between the school and the agency. Several of us got ticketed for not having school parking passes. The agency said they would talk to school admin. Never did. And The school admin said they would "figure it out since we were not actual staff ". In other words, working here I constantly felt like I was disposable to the company and schools will easily replace you cause you're just from an agency. 

I worked with Point Quest for a short period in 2025 after they acquired a therapy provider group I had supported administratively for nearly ten years. My long tenure with the previous organization was marked by stability, professionalism, and a strong commitment to both staff and patient well‑being, so I had a clear understanding of how operations in this field should function effectively.

When the acquisition occurred, the work environment and internal processes changed dramatically. Many of the practices I observed during the transition-especially those involving communication, workflow structure, and the handling of sensitive information- were inconsistent with the standards I had followed for almost a decade. These shifts made it difficult to maintain the level of confidence and trust I had always had in my work.

Because of these concerns, I decided to leave after only a few months under the new management. I would encourage anyone considering employment or partnership with Point Quest to take time to understand their operational approach and ensure it aligns with your own expectations, especially if you are coming from a background with well‑established professional norms.

I am currently a teacher with Point Quest, and I definitely feel like my efforts are appreciated, even when there is a consistent difficulty with a student in the classroom. The different service providers all work together as a huge team who can really help provide individualized support for the student that works in the classroom. This can also be extremely helpful for myself as a teacher. The kids can be tough, and having so many adults in one room due to the high staff to students ratio can be difficult to manage, but there has been a lot of support available. The main thing I would like to note is that for the work/life balance, sometimes you have to be prepared that a parent is going to call after or before work hours--or you might have to do that in order to catch them on the phone. It is up to you what limits you give families, but regardless you'll need to be prepared for whole conversations or just brief texts that  may occur at home. This also happens for staff who may need to be informed by a parent that a student shouldn't be picked up today. So, if this is a pet peeve of yours, be prepared. I think it's usually fairly manageable, but I know some would get frustrated by it.

Working at Point Quest Group was by far the most demoralizing professional experience I’ve had. The only redeeming aspect of this job was the students. Building connections, supporting their growth, and watching their progress was meaningful and rewarding. Unfortunately, everything beyond that was a disaster. Management provides no support to staff, actively engages in favoritism, and fails to acknowledge the dedication or achievements of employees. Instead of fostering collaboration, leadership often instigates unnecessary conflict and creates a toxic environment that leaves staff feeling devalued and expendable. Growth within the organization is non-existent unless you are part of an exclusive inner circle, and performance is judged by favoritism rather than merit. The leadership team is disorganized, unprofessional, and resistant to feedback, which makes daily operations feel chaotic and undermines the mission entirely. Unless you are comfortable working in an environment driven by politics, cliques, and poor leadership, I strongly advise against working here.

If you can stay away please do. If you need a job, get the experience here and transfer to the actual school district as fast as possible. At least there you will be treated better (concerning pay and benefits) and will be paid through the school breaks. 

PointQuest management lacks communication and will lie straight to your face despite having documented conversations with them to save themselves from HR. They hire outside of their company and staff that have been there for years are not given raises/ higher positions, out of personal preference instead of the work done. 

When COVID-19 began, they fired the majority of their staff and did nothing for the staff that stayed while they worked from home and stayed secluded in their offices. Run far away.

 It began positively when I first joined the company, but things changed when management shifted. As a result, work reports and procedures changed as well. There is a lot of micromanagement, particularly from specific individuals. While they claim that communication is key, the reality is the communication is often lacking, and the way it is delivered can be very unprofessional, making people feel small and belittled. There's also a lot of gossip circulating, which adds to the unprofessional atmosphere. 

Favoritism is rampant, and it feels like there's no room for growth; once you're in a position, you can remain stuck there for a long time. There are constant changes in wages and a lack of bonuses, and management rarely recognizes employees' efforts. 

If you’re not part of the higher-ups’ inner circle, you may be treated differently. They often say, “You can come and talk to me if you need anything,” but if you do approach a so-called supervisor, you’ll find that ten other people already know the details of your conversation. Overall, it has not been a great experience.

Top Job Titles	Average Salary
Assistant 57 salaries reported	$21.62 per hour
Behavior specialist ii 57 salaries reported	$20.04 per hour
Speech language pathologist 112 salaries reported	$53.67 per hour
Special education teacher 21 salaries reported	$40.02 per hour
Mental health therapist 5 salaries reported	$77,500 per year

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