resident agent

office worker

agent

transfer care specialist

senior software engineer

PolicyScout

Here’s what to expect working at PolicyScout: you’ll go into a group interview with about 30 odd some people, they will pump you full of confidence and expectations that they say if you’re money motivated, coachable and hard working- you’ll be able to achieve. You’ll then go into a two day training gap where you’ll learn the ins and out of the job, it’ll seem fairly simple and with the commission scale, you’ll be eager to get on the phones. You’ll get on the phones the next week and you’ll do great. They will shout you out every morning as a ‘newbie’ and they’ll make you feel like you’re the best. However, you’ll be on a training que which has the fresh leads and the most transferable & billable potential. You will do great for a few weeks, you’ll be their star rep, and then the moment you get comfortable and you think you have a rhythm, they’ll put you on a different queue with older leads and most likely recycled statuses- so you’ll get a lot of yelling leads and answering machines. Once you’re on that que, good luck getting off. There is a clear favoritism with the reps and you’ll even be put into three sections of the office: the shark tank (their golden children) the pit (those that are struggling daily but still do ok here and there) and then billable island (aka training corner, with all the new and fresh leads) Management will “coach” you and give you notes every week but they will be the same things you’re already doing. They will also contradict each other, one coach will say you need to do more of this, the other will say do less of it. Highly confusing. You will most likely be sent home early on ‘low production’, no matter how hard you try, and you won’t get paid if you get sent home. If you get a WFH position, be prepared to be heavily micromanaged and to eventually be told to go back to office for a ‘retraining’ period due to your either statuses, ACW wrap up or time management skills, which is a bunch of lies-  they just prefer you to be in office so they can watch you all day long. I don’t know why they offer a WFH position, they hate when people go home and do everything they can to get you to come back. Your pay is also deducted for working from home and you don’t get bonuses and incentives like in office reps. Highly unfair and doesn’t give equal opportunity. There are reps who can’t afford gas to come in and they don’t care. If you can’t come back in immediately, they tell you that they take it as your form of resignation (can’t do that). There was also racist remarks and discrimination from managers for where reps live, ethnicity or health reasons. I used to think they had my best interest in mind and they offered me a promotion, which was great but- completely unattainable with the timeline given to learn the new skill set for the position. Growth is not something they offer or advertise for everyone, it is given to favorites which at one point, I was. However, they have an alarming number of new reps come in weekly and you are easily replaced and snuffed away. I had high hopes for this job, but now I don’t wish anyone to work here for their sanity. 

This job is also very repetitive and mentally draining and when you have managers tell you every morning meeting you aren’t doing enough- it really gets to you. You take around 600 calls daily and it’s scripted so you are saying everything over and over again and if you go off script in the slightest you are knocked for it. You will have 5 ‘coaches’ and half of them will be severely under qualified for the job and it’ll be noticeable from day 1. They are very immature and clicky, also somewhat entitled with the position they were in. Only one of the coaches are genuinely there for you and she is most likely the only one that you won’t get to go to when problems arise.  Beware of who you trust there and if you can, be on the lookout for other employment while you are there if you can. Good luck. 

Don't work here if you have any respect for your elders. Constant phone calls to them until they yell at you to put them on the Do Not Call list. If they say they aren't interested it doesn't matter. The call gets put back into the system to call and bug them again another day. You are taught to talk fast so that the customer cannot object to the call. There are many times that the customer is driving and instead of letting them go and be safe, you are told to rebuttal them and keep them on the line. Some of the rebuttals they have are meant to make the customer feel bad so that they stay on the line to get them to an agent to badger them about buying something they probably don't need or want. Get told to talk over the customer in order to control the call and I would think that's not the proper way to treat a customer. The customer is never right with this company.  They make it basically impossible to make commission unless you are on the star rep list. You are given bad calls all day long to people that don't want to talk to us and are told to work harder. You have one coach tell you your not doing something right and then another coach that says your doing great so who do you listen to? They also have certain call teams that they put everyone in. If your not a star employee they put you in the B call team and good luck getting out of it!!!! It is not a fair company to work for at all. Everyone deserve the same chance to have good calls. New reps come in and the "veterans" as they call them get told they are being walked all over by the new reps. Might have to do with the fact that the new reps are on the A call team. Great way to make the Veterans feel good for sure!  They give out spiffs but why would anyone try if only the same top people are getting it? Starts out as a great job and then you see the rollover of employees that they have and it makes complete sense. If you want to keep your mental well being intact stay far far far away from these people! They are going to go after your grandma or grandpa just like the wolf in little red riding hood. BEWARE!!!

I was there for 8 months and it got worse by the day. There were days they where really nice to you but those are few and far between. Most of the time it’s nice to your face but once they walk away they talk about you behind your back. They are all younger people that run this place. I think there’s only one over 25. They beat you down every morning thinking that’s going to motivate you. They can’t keep employees. Almost all of their older employees have quit and most of the people they hire within a week or two have them figured out and quit. They are constantly hiring every week anywhere from 10 plus employees but as they are hiring they have almost as many quit if not more. If you hire on and they tell you that you will get a sign on bonus don’t count on it. I never got mine. They also said that the insurance was free but when it was time to sign up all of a sudden it wasn’t plus it cost a small fortune to get it. They tell you that you will make all this money but unless you actually get people on the phone who are interested in what you are selling that’s not going to happen. Most of the time the people are tired of the calls so they can get pretty nasty with you. So you have to be mentally strong to deal with this but it does take its toll on you. 

When you take your PTO time they seem to think they have to know what you are doing and why. It’s not their business but they seem to think it is. It’s like high school or worse there. They need older management and that might help. They DO NOT CARE ABOUT THEIR EMPLOYEES they just care about the bottom line. Every second you are off que you do not get paid so if you’re expecting a check for 40 hours good luck. You also have to get a certain amount of billable transfers (not just transfers) but BILLABLE transfers. Bottom line is if you need a job and want some respect from the people you work for, this is not the place. If you make any mistakes they write you up so they can fire you. The favoritism is really bad too. When you first start they are all your friend and depending on how you do is how they treat you. Basically I would not work for them ever again. 

I worked here for about 7 months. When I first started everything was amazing. Pay and compensation was fair, room for advancement was apparent as I witnessed about 3 people advance while I was there, work environment was very friendly and fun. Management was supportive and helpful. 

THEN about 3 months in things shifted. Commission structure changed, which I know can be common practice in sales, but the change left MANY employees ineligible to any compensation at all, only receiving base pay. Speaking of base pay, they tell you you’re getting paid salary, but when it comes down to it, if you’re late an hour it comes out of your pay yet in every morning meeting they encourage everyone to stay late (no they don’t pay you for staying late). They pick and choose who will be their “heavy hitters” (salesman who consistently make multiple sales a day) by handing them better leads. They claim this isn’t true, but a co-worker saw first hand this practice being done. 

No one seems to know how to properly explain their point system for missed days, PTO, sick time etc.. so you’re left with final warnings with no verbal or written notices first. I’ve heard many stories of coworkers having deaths in their immediate family and getting fired for taking too many days off, but the main managers dog passed away and he was nowhere to be seen for almost 2 weeks and everyone was told to sign a condolence card for him when he got back… a few other coworkers had family emergencies and were threatened with termination after about 4-5 missed days. 

Policy scout has potential to be an amazing place to have a long term career, they’re just lacking major structure and they seem to not understand how to properly value employees. 

Just started in December, they gave away an Xbox and a PlayStation along with a bunch of other prizes for this Christmas raffle. They have daily bonuses and prizes like this pretty regularly. Good pay, we just got a raise to $18.25 an hour. Your hourly is based on your attendance. Good management team, they always listen to your calls to help you improve and they're always there to motivate you and keep you positive. I have to take the bus to get there and there's a bus stop right outside of the office. Downsides of the job are you have to stay scripted, they sell leads here so you have to say exactly what they give you to say. Another downside is you're making 5 to 600 phone calls a day and the script can get really repetitive so can the rebuttals. Most of the people that don't do good here or don't like it here are people who don't really want to work, if you've ever worked on the phone or in a call center or in sales, you should know that just sitting and talking on the phone is only half of your job, you have to really work the call to get the transfers and get the billables that you need to make money. You get 30 minutes of paid break, you get a 30 minute unpaid meal. My manager bought pizza for our entire team out of his own pocket not even using the company credit card, so this just goes to show you the kind of atmosphere that they have here... the managers really care and want to see you succeed and they reward good work. They also have a brokerage Where They are promoting people to get their license and sell life insurance which is where I'm trying to get to. They told me 90 days of good attendance, attitude, and production and they would give me an interview so I'm looking forward to that. All in all I would recommend this job if you have ever worked in sales or in a call center

What a joke of a company. This place is horrific to work at. 
Do you like to lose money? 
Do you like to be degraded and called a **** everyday?
Do you like working hard only for money to be taken away from you? 
Then THIS is the place for you! 
This company is nothing but trash. The management will call you all hours of the day to tell you how poor of a job you're doing even though the sales you make are out of your control. It's TELEMARKETING PEOPLE!!! You really think people like to get scam calls all day? NO. That's why it's tough to make commission because NO ONE wants to talk to you. Period. The pay structure they had before worked so much better than the one they have now. Once the company changed, things flew through the roof and never came back down. If you miss one word during your rebuttal, you're deducted 1 billable. What that means is, you lose money and the commission you make while they still profit off of your one mistake. ( What a sick bas****, right?) 
They will never praise you for any hard work, only the bad. That is extremely demotivating to me. The only good people there are in upper management. Sadly, the woman who is the only wonderful thing about that company has no control over what you gain or lose. 
You'll constantly feel depressed and as if you were better off being aborted as a child than having to deal with this. 
Overall, I would RUN!! FAR FAR AWAY until you can't run anymore. PERIOD. 

honestly policy scout puts a great front up about its company but once you get out of training, you don’t mean anything to to them unless you make over 25 billables a day. they don’t tell you about how mentally draining it is to call all these old people who have never even heard of the company. it’s all cold calling. you call people who have already died, 12 year olds, and disgusting people. the management always expects YOU to reach out and if you don’t they blame YOU. sure they are all nice to your face to keep you here but everything THEY do is for their own benefits. you don’t get paid for everything it takes out of you on a daily. also you only get the luxury of working from home if you have 20 or higher. they send you home after lunch if you are producing they way they would like. it has nothing to do with your tone of voice, if the customer is interested they will comply so why do you have so many rebuttals to keep the unhappy customers on the phone. they would be more successful if they didn’t have all these random peoples information and only took REAL surveys from the consumers. also the pay is decent but everything gets taxed out anyways. just stay on unemployment. no one makes 35 an hour either. don’t know why it says that. 

So I had a pretty nasty experience working here. The biggest problem I had with this company is that they aren't very ethical and they promote pretty nasty selling practices. On Indeed, and during the interview, they would say what the hours of operation were, but then only after I passed the licensing exam did I learn that you actually stay much much later than what they advertised (without additional compensation). They teach you to strong arm clients and essentially force them into buying, which is unethical to me. And they tell you to lie during client conversations to make the company and the product seem better than it is so that they buy on false pretenses. Additionally, the culture is pretty cutthroat, they love to micromanage you, and it's just not a very good atmosphere. If you like those kinds of things, then go ahead and apply to this job, but I would not recommend it whatsoever. 

It’s unfortunate that the idea of what Policy Scout does could be successful but it is unfortunately being handled by an immature management team. My coaches were great. Anything above that is hot-headed, entitled and extremely power hungry. The Sales manager is a joke. I saw a lot of potential working here, but the immaturity is grossly prominent. It’s gossip and high school antics.
If you’re not part of the ‘in-crowd’, good luck moving up or even making money. They decide which calls are routed to who, so favoritism runs deep. We understand it’s a call center and turn over is rapid but, the zero empathy zero humanity attitude they have when you aren’t making money for one day makes you feel worthless. But if you’re making money, you’re best friends. 
The try-hard culture fails with management. 

okay to work here as a side Gig. Do not quit your full-time job. you may end up homeless. they advertise $18 /hr but if you miss time your pay is docked to $12..the good leads are routed to the work-at-home reps.  sales floor reps get what is left over. you can not convert answering machines and wrong numbers to a sale. so if conversion is below 2% (the goal is 3%) you may get sent home for the rest of the day. Lots of favoritism. if they do not like you, they push the bad leads to your queue....if you have perfect attendance, you can still be sent home ( which affects your weekly pay)...pay attention to the reviews.  we are not exaggerating.. some supervisors have their morning meeting in the break room about 9 a.m.. i you so happen to be in there prior to the meeting starts, you get kicked out and sent to the managers office when all they have to do is ask you to go to another room...

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