desktop support technician

it technician

it support

field technician

pc technician

Pomeroy Technologies

Today, I made the difficult decision to step away from my position at Pomeroy. This was not a decision made lightly, but one based on ongoing conflicts of interest and environmental challenges that made it increasingly difficult to perform at the standard I set for myself.

During my time with the company, I was trained by a colleague who openly expressed dissatisfaction with his role, but I remained focused and dedicated to learning. Within my first two weeks, I was entrusted with reviewing a complex server build. I identified miswired Ethernet connections and inconsistencies between configurations, correcting them and ultimately exceeding expectations.

Over the following months, I streamlined several processes that had long caused frustration within the team — for example, reducing RFID scanner setup times from hours to seconds and resolving BarTender database communication issues in minutes. When Vision Associates needed an efficient way to configure their laptops, I was asked to help. With the assistance of AI, I developed a custom automation script that transformed what was previously an hours-long setup into a ten-minute process. This innovation not only saved time but also simplified a workflow that no one else had been willing to tackle.

Throughout my 97 days with the company, I never missed a day of work. I was encouraged by my trainer to take extra breaks, which I didn’t initially question. In hindsight, I believe this may have been an intentional effort to slow my pace or limit my visibility. Despite that, I continued to give my best each day. Over time, I sensed that my drive and results may have made some colleagues uncomfortable, leading to a shift in the environment and energy around me.

Even with these challenges, I’m leaving with gratitude for the experience and the lessons learned. I’m proud to know that my work ethic, problem-solving ability, and willingness to go beyond expectations made a measurable difference. I’ll carry those qualities — along with the technical and interpersonal lessons I’ve learned — into my next chapter, where I hope to continue growing in an environment that values initiative, integrity, and professional communication.

I left Pomeroy with the opinion that they were a decent and fair company. They were very reasonable in how to allocate their members across all projects, and each member of the team was friendly and welcoming to me throughout the full duration of my employment.

The job description did reflect the average duties I was assigned - working alone or with coworkers to satisfy client needs whenever needed. The duties I performed in this position frequently included device imaging, hardware configuration, software configuration and quality assurance testing at the end of a respective process. The work and demands of this role felt reasonable, and I enjoyed my time both working and learning as a new tech in the industry.

However, in times of low client requests, there may be times where you will be expected to assist other departments with completely different objectives - which, while fair to the company and you equally to pay a worker in return for diligent work - is not something I fully expected upon applying for the position. This became more and more common as projects and contracts concluded, leading to my eventual decline to a wherever-I-could-help specialist, primarily assisting with duties such as cleaning and wiping returned devices and the occasional depot work.

The end of my employment, while predictable, suddenly came to an end when I was laid off with the reasoning of "corporate restructuring" - the usual lingo used when work slows down to a point to necessitate reducing the workforce via termination. While I was offered a severance determined by years of service, the termination was immediate, and I was told to hand in my assets and collect my belongings as soon as the termination meeting ended. I had been given no indication whatsoever by my management team that my role was to be terminated until that very meeting.

So, to conclude my review, I believe the Integration Specialist role was comfortable and fair, but know before applying that this is a role you risk running out of work to do in, putting you in an uncertain position with a possible layoff in the end.

Worked for them for past two years. This company is a call center and if the posting says IT you will do very little of that as a level 1. The only thing you can really do is password resets and basic windows trouble shooting, you will have to escalate everything else to other teams to fix issues you can't and there's no lead time for anything you escalate. This leads to people who constantly call in and pester you about lead times you can't provide them or people who call in and are rude to you because you have no way to resolve their problem because only the escalation teams have access to do so. The job is fully remote and the managers will literally micro manage you through teams to the point where you wanna pull out all your hair. You will repeat the same thing with every start of a call. You will literally feel like a robot. You legit can't take a couple minutes to yourself to compose your self in between calls. Managers are super nice but will literally bother you every time you take more than two minutes between calls. The only thing this company cares about is how good their numbers look for calls. Also you will legit have to compete with others to get even the most basic holidays off. If one person requests off thanksgiving then oh well sorry now the rest of the team has gotta be on some sort of 3 or 4 hr shift that day. Also if someone took a vacation day off on a day you need off no matter how urgent it is you won't get it. Meanwhile at any point and time all the managers can be off simultaneously and that is apparently fine. Like I said managers are super nice and understanding but the biggest down side to this job is the micro managing. They literally have a team that listens to your call recordings later and will score you on a score card harshly if you don't follow the robot nuances they make you follow, and if you get a bad score they will micro manage you even harder until you conform. 

During my time at pomeroy my manager was constantly changing plans and expectations in the middle of projects, often due to a mistake on his part or a lack of information that he should have gotten before even beginning the project. Whenever there was an issue or complaint from the users, his first reaction was to passive-aggressively blame the on-site team that he was not present to manage, regardless of who was to blame for the issue.
The manager gave a good amount of leeway in terms of arrival time and had a very hands-off management style, and would often complain about the productivity in the office which was directly related to his lack of management and blame it on the techs that he was refusing to supervise or guide.
The manager would often "jokingly" threaten our jobs when we would bring up complaints about his inconsistent expectations, last-minute large projects, and lack of adherence to the SLA standards on the customer side.
Not to mention the extremely unprofessional and inappropriate manner in which he spoke with his employees, making suggestive comments about women around the office to us, degrading other employees when they weren't present, asking to see pictures of employee's significant others, even at one point disclosing that he was considering cheating on his wife with a woman from facebook in a completely unprompted story.

The pay was significantly below industry standard for the work being done, the userbase of the office I was based on was significantly larger than reasonable for the number of techs supporting it, and we were very often given very large projects with very short notice only to have the projects change directions multiple times in the short amount of time we had to complete them.

I would not recommend accepting a position with pomeroy at current.

I worked a job at Fifth Third Bank for Pomeroy that was supposed to last 3 month but due to budgeting issues with the client, only lasted one month.  

The job arrangement was totally online - I never met with anyone from Pomeroy until the job was over.  There was so much paper work to be done to secure the posting that I often wondered if it was all worth it.  The I-9 verification form that I filled out had to be verified by a non-family member which was difficult to find.  

Two weeks after I started work I was finally sent the information to log my time and the employee handbook info.  The instructions are not only confusing and difficult to follow, but indicate they were supposed to be issued on the date of hire.  

Pomeroy also sent me a requirement to call a phone number to apply for a "WOTC' tax credit".  I assume for the company,   No company I've ever worked for has required anything like this.  

I was employed over the July 4th holiday.  When I inquired about holiday pay I was promptly told contractors don't get holiday pay and my Pomeroy rep sent me my signature on the forms I had signed to take the job to show me that I understood that at the time of hire.  I simply had asked a question and got the 'book thrown at me'. Geez.  

I don't think my resource rep at Pomeroy was very bright as evidenced from some of her communications via email.  

The first person at Pomeroy who snagged me into the job assured me that Pomeroy would be able to place me on another job as soon as this one at Fifth Third was ended but after it has now ended they aren't so sure. 

I had wanted to work for Pomeroy since 1996 but I see now that it is a very different company that what it once was.  

Friends had told me that both Pomeroy and Fifth Third were poor companies to work for who treat their employees less than favorably.  

I will have to agree.

** I have never written a negative review of a job ever but this one deserves it. Also, I asked for them to send me a thing to review and never got it**

A typical day of work here begins with being micromanaged to the MAX (bathroom breaks, dead air on calls, not speaking in a louder voice, not saying the entire paragraph intro, report cards weekly). Then we get to the callers, most of them I could fix their issue but nearly everything must be raised to another team. You can imagine there are a lot of angry callers when they must wait in a queue to be told they have to wait who knows how long to get their 2-minute issue fixed. And this is a company that will not let you off the line no matter what the customer says or does, or you will be terminated. So that moves on to what I learned: I learned absolutely nothing technical in this role. I had to self-study in my free time to regain what I had lost. It did reinforce my customer service side as I really emphasized with a lot of our callers. 
Also, there was no room for advancement as well. When you ask for more things to do other than calls and get denied for being new (I was their 9 months at that time) you know they're never going to promote you.
The worst part is the bait and switch they did to me when I took the job. They offered great health insurance to me and then immediately changed it to some garbage insurance. Also, no 401k match as well.
On a positive note, my coworkers who took calls with me were extremely friendly and cool. I did enjoy that part of the job a lot!
Also being able to WFH was nice as well. 
Only way I would ever consider recommending this "job" is if you are brand new in the industry and would like to bypass being an internship. . Work here for 3 months and get a much better job because most jobs are not like this.

Typical work day is taking inbound calls that can range from 5 minutes to an hour and a half long and troubleshooting just about any technical issue the client you're contracted for may have.
I learned a lot about Windows as well as how to use the AS400 and SAP system.
Management varies based on what desk you're at. Pomeroy is 3rd party IT company, so each company contracted is run by a different manager. It's really the luck of the draw. My first manager was good, then was replaced by one who was disorganized and unprofessional. When I was promoted I had a great manager but my husband's was incredibly unfriendly and harsh.
The hardest part of the job is when you get a difficult client with a difficult issue and they won't let you off the phone. But the other difficult part is that Upper Management will often move people around, taking seasoned experienced analysts off of desks they are familiar with and putting in new, untrained associates from other locations on the desk and not providing them enough training, but sending the experienced analysts to new desks. Likely would have been better to just train the new people on the desks that needed the help.
The most enjoyable part of the job was I did have a great boss and good coworkers. The atmosphere on a good day was very positive and low-stress. But bad days were a lot more stressful.

There is one desk that expects you to take calls for 6-7 companies and barely trains you on any of them. It's not very efficient.

(Whirlpool Amana, IA) I think the best thing working for them was the people I worked with, most of them were excellent people. However the Management was a bunch of incompetent bunch of people I have ever worked with. Two people were doing the job of three, and when they did project such as the Windows 7 project, they kept the Desk Side Support out of the planning, when they could have used them to point out known issue at each plant, for us it was some very old software that did not work on Windows 7's, We brought this up, and was told it was being handled and that we were over-reaching. When the roll-out went forward, they found that no-one had addressed those soft-wares.  The treatment of the employees was just harsh, would lie to you, promise things, be-little you, and demand that all employees follow procedure on emails, then turn around and  verbally request you to do things that went against the established procedures.  I have never worked for such a dysfunctional place in my life. You would bend over backwards to help the end-users, and Pomeroy would make a show of telling how great you were in front of the client then pick apart everything you did. When you did it by the book, followed all the procedures, and got all the approvals.  All I can say is if you work for them be prepared to CYA (Cover your A)

I have plenty of work experience, some good, some bad. Along with that comes good managers and bad. Twice I've left companies because of bad management. Others I've left simply because a better opportunity came about. I am so glad I found my way to Pomeroy. The people are fantastic, the managers are down to earth and approachable without being intimidating. They are flexible with scheduling (sometimes I work from home - if I'm sick, or bad weather, or if I have someone coming to my house for a maintenance issue). Most hours are 8-5 (but that can vary if you're working in the call center or on a specific project) but 8-5 is the norm. No weekends, nights, or holidays. If you take the health insurance, this year they contributed $1,000 to everyone's HSA ($250/quarter) for various tasks - sign up for online rx, get a physical, etc. They have a YMCA gym on site and a walking path around the 22-acre campus that a lot of people use. I've been here almost 3-years, and I'm planning on staying until I retire (and I'm only in my 20's). There are many departments throughout the three buildings which leaves plenty of room for growth and ways you can learn different aspects of the business so you wont be bored or burned out. Pomeroy believes that if you treat your people right, then they will treat the customers right also. People first, then customers. That's a rare philosophy to find these days.

Did not feel I was supported enough while working with this company. Ticket system and obligation seemed to become more and more unmanageable .Working each day has been progressively worse. I feel like I'm taking care of 1000 different things daily and the customers randomly jump in line and expect their issue to be fixed yesterday. Management I felt has been absent and overwork us. slma used to be 30 days now it's closer to 10. Leads and management just throw tickets I to your queue in service now. Inventory issues constantly. Sometimes projects are not brought up well until last minute but you're working on remote, setting up new hire bundles, fixing production issues, setting up for CEC and you're expected to finish it all in a matter of days. Work is demoralizing and no longer fun. It's just a couple of us techs working onsite and now expanded to working on helping ppl all all over the country. Deskside support doesn't get provided enough equipment, management makes ridiculous demands and onspot requests. Leads and management Is so disconnected you will feel like you're on a ship with no one manning the helm and every manager is whipping you to death because you're not rowing fast enough.

Top Job Titles	Average Salary
Desktop support technician 148 salaries reported	$24.10 per hour
It technician 14 salaries reported	$27.50 per hour
It support 31 salaries reported	$26.37 per hour
Field technician 19 salaries reported	$24.08 per hour
Pc technician 14 salaries reported	$22.43 per hour

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