network operations technician

network technician

administrative assistant

network engineer

desktop support technician

Presidio

I would rate this company a 0 if possible. Where to start... Employees training other employees who admit they have never trained others before or don't even know what someone's job will entail. It's basically orientation by osmosis. You sit and watch someone do their job for 4 days then are left on your own. Team leaders and managers don't even know how to manage. You arrive and are basically left in the dark and not approached until whenever a team leader feels like it during the day. Managers never show their face either. The managers stay in their offices or are always in other peoples offices laughing and socializing. I don't think they have any accountability either. Why even pay these people if they sit around doing nothing but shoving their faces with bagels and laughing and standing at desks for 2 hours straight? Waste of salary and money. You are also told different things by different people. When you bring up the discrepancies with their messaging they get defensive and angry and don't like being told they are wrong, even when they are clearly wrong. Only the employees part of the "clique" or "long-term" employees are allowed to be right. They lack any basic leadership or management skills and need intensive training, but HR is nowhere to be found. They are non-existent. If you are 2 minutes late or not at your desk right on the dot or leave your desk 2 minutes before ending time you get ratted out by the clique even if you were in the bathroom or had to use the bathroom and get reprimanded for it, even if you were 15 minutes early or stayed 15 minutes late that day. They should just hand out depends to their employees if they are going to run around ratting others out for leaving their desk at 4:58 pm instead of 5 pm, to use the bathroom and then leave for the day. Lots of office quibblers,people who are nosy and stick their noses in other peoples business, lack of any true leadership, lack of professionalism, pessimistic who can't see anything positive in the people around them and people who are full of themselves and think highly of themselves because they truly lack any self-confidence. It's comical when these people act this way and have no degree, and speak the way they do to highly educated people with master degrees but who may be younger. It's the epitome of when smart people work for dumb people, so if you have a brain in your head and understand leadership and want to work for a company that values good leadership stay clear of this mindless dumpster full of high school nitty bitties.

Presidio is the most toxic IT company I've yet worked for, and one of the worst of any companies I've worked for. Management cares more about image and the bottom line than about their employees or customers, and don't understand that by making the customers and employees happy, they would be even more successful. Putting the cart before the horse, so to speak. They are too cheap to hire enough competent employees and provide proper tools to allow them to provide the support the customers pay for. Work-Life balance is a struggle, can never finish a project without more projects being thrown on your plate. Balancing 4-6 projects at once, numerous project deadlines, little management understanding or support.They constantly sell more than they can provide, leading to overworked employees and dissatisfied customers. Both are a continuous revolving door. The overall culture is poor as well. Constant buck-passing and unwillingness to help. Simple questions or requests for help or information are treated as an annoyance at best, and often with outright hostility. Training and documentation are atrocious. There are almost no written procedures, and in an attempt to make incoming customers happy, they make all sorts of concessions that make keeping track of all the promises made practically impossible, adding to the burnout of the employees and customer dissatisfaction. It's sad that a few relatively minor changes could make everyone happier and the company more successful and profitable and the management is so poor they can't see it. Vigilant customers get far too much of their money back before leaving for a better provider. Only the influx of new customers keeps Presidio in business. Too bad they don't understand it's less expensive to keep a customer than constantly find new ones.

Zero culture. Zero management support. Zero work life balance. I have never seen such a vicious, backstabbing, unprofessional environment. I was job shopping within two months of starting the job, not because of the job itself which was completely doable but because of the environment itself.

Advice to Management

Better benefits, better time off policies, better training, better schedules, better pay and a better attitude by management. I would not only not recommend this company to a friend I would warn everyone in no uncertain terms: Stay away!!

I worked for Presidio 2x in the past 8 years. I went back the 2nd time hoping a different location/team would be different. This is a VAR/Consulting company that has grown in size but not in mindset. Promotion is based on who you know. They are so far behind in mindset & how they treat their engineers compared to 3 or more other big Cisco partners. Other reviewers are correct in saying that this company has a sales team that over promises to clients to close the sale at the expense of the engineers that do the hands-on work. They also sub-contract to other smaller companies on work they don't have in-house expertise in, but tells the subcontractors NOT to inform the clients that they are not Presidio employees. Very deceitful! What you get as a customer is purely dependent on how the local consulting team functions at various regions/cities. Would not recommend them as an employer or technology partner.

CEO - over-promising to make the numbers look good & sales people getting bigger commission comes at the expense of field engineers and, more importantly, your customers! Ask yourself if your managers actually perform or are they just sending numerical reports to make their "performance" look good?

Presidio lost it's path and is struggling to find direction as the industry changes quicker than they can react. In an attempt to stop the bleeding, middle management was deemed too expensive and replaced with lower paid managers that don't understand the business. Management meetings are disgusting in the level of manipulation discussed to reach required goals. Moving to a publicly traded company has not only shifted all employees to a more unbalanced work/life balance, but in their efforts to reduce costs, they have overburdened their sales force with an understaffed and uneducated back-end team. The trust built between employees and their superiors has been eroded.
It was a great place to work when I was hired. That is, by consensus among virtually all my cohorts, no longer than case.

The company almost always hires contract first (For Accounts Receivable anyway...) and takes forever to bring people on board. There is job advancement to other departments if you stick around long enough, but  unfortunately, there is very little motivation given to do so. There's a difficult upfront learning curve and NO training platform to tackle it - one week of watching someone work and your left to you're own devices. There are people around to answer questions but they're just as busy as you are. 

New hires are brought in almost every other week because employees leave almost as fast as they come on board. I can count the amount of colleagues in my department of 40+ that are still here since I started a year ago on both hands.

Other than this, once you get settled, things are pretty comfy besides EOQ/EOY pushes to collect. Management is pretty relaxed but occasionally steps into overdrive when higher ups are looking to clean up collection stats..

This job started out fine but became worse every year. Management is clueless as to the sheer amount of workload my team had. Our direct manager was not even on our email team alias and had no real sense of how busy we were. Pay is well below industry average. I only received 2 tiny pay raises in over 6 years of dedicated and hard work. I was one of the few who spoke up about the lack of pay increases but I feel that was what triggered them to decide to make me part of a reduction in force. Why pay me more when they can hire a kid straight out of college for next to nothing. Also, in my 6+ years there, we steadily got busier every year but our team that started out with 9 team members was reduced to 4 after I was laid off. I feel bad for the 4 remaining colleagues because they are good hard-working people that are burned out but if they complain like I did, they will most likely get laid off too.

Typical day is waiting for 1st meeting of day

I learned nothing, training was not valued by management as to employee aspirations were concerned

Weak management, weak project management, direct manager was nothing more than a HR manager, no training

Workplace culture is stressful, no repeatable documentation for projects

Hardest part of job was dealing with a very bad project handoff from pre-sales to post sales delivery of solutions, weak project management

Travel expenses, employee was expected to pay for expenses and get reimbursed, not extremely slow, but when travel was high, it was financially difficult

There was no enjoyable part of working at presidio, as it was one of the most adversarial companies I have ever worked at, only thing remotely enjoyable was working with knowledgeable engineers

Great group of people to work • Responsible for the configuration of network and voice technologies. This person will also focus on the administration of the CISCO iOS, CISCO Nexus or similar platforms. 
• Provides network and remote connectivity hardware/software support; maintains documentation including hardware/software applications, support logs and other related information. 
• Assists in installing, configuring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges 
• Maintains excellent communication with the Delivery Center Manager and supervisors on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation. 
with

I investigate and troubleshoot problems with WAN circuits and networking equipment, primarily Cisco and Adtran switches, routers, and ASAs. Commonly encountered problems would be high interface utilization, circuit errors, and service outages. Use of logging, router statistics, and other various tools are used to deduce and resolve the customer issue, along with providing long term monitoring and feedback.

Communicating with dispatch field technicians at the demarc in conjunction with carriers to work on MPoE and customer premise problems while using SSH, Telnet, RDP, & out of band tools encompass a large portion of the work. After the technical troubleshooting is performed, updating the customer on changes and keeping within contractual SLAs is the final step in keeping the customer informed and satisfied.

Typically, you're given everything you need (within reason) to complete a given task/project, have the backing of your team (PM's, management, co-workers) in case a project goes south/customer relationship sours, and you'll have some genuinely brilliant people you're working with that are usually happy to help out in a pinch or just being available to pick their brain. Outside of that - you will never get a raise or bonus for any reason. Left the company with a bad taste in my mouth after working here over 10 years . Executives do not care about anyone but themselves and the never-ending cycle of private equity buying them out, going private, then going public again.

Top Job Titles	Average Salary
Network operations technician 5 salaries reported	$24.60 per hour
Network technician 2 salaries reported	$35.50 per hour
Administrative assistant 6 salaries reported	$20.50 per hour
Network engineer 1 salary reported	$142,500 per year
Desktop support technician 1 salary reported	$35.00 per hour

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