customer experience advisor

account manager

application specialist

vice president of sales

senior director of operations

Press Ganey

I was excited to work at Press Ganey, initially. I was told that I would receive training on using the software and programming languages that my department used. I was told they encouraged exploration of ideas and research and that they were very open to change.

Unfortunately, most of that did not end up being true. I received no training at all. My 'boss' worked out of Chicago. The manager in South Bend said it wasn't her 'place' to give me any training. So I got none at all. 

I was then penalized for not knowing how to do certain things. When I asked my coworkers for help, I would be told to "google it" or "I don't know either so just wing it". They eventually became angry with me for asking questions and instead of simply talking to me about it, they went to the manager and informed her that I was bothering them. 

Our bonuses were completely arbitrary. They were based on our annual reviews but there was no method in place to actually rate anyone. So it literally came down to how much the manager did or did not like you. And that decided your bonus. (For example, we had a quality checking system that was tracked online. For the entire year for 2015, one young lady did 80 of these checks, total. While, also during 2015, another employee did 600. The young lady received an "Exceeds Expectations" and a higher bonus. The other employee got a "Meets Expectations" and a lower bonus. Because he was not as well liked by the manager.)

When I saw these problems and attempted to point them out, I was brushed off, ignored or given the passive aggressive cold shoulder. When I went to HR I was brushed off again. When my friend indicated he was considering going to the Better Business Bureau, the supervisor said, literally, "Do what you need to do." And that was it. 

Problems were ignored or brushed under the carpet. And the people who pointed them out (me) were basically shunned. I expected better from a salaried position at a growing company. I was extremely disappointed. This ended up being a terrible experience. It makes me sad because with a real manager in that department, it could have been amazing. There was so much to learn. But the manager and supervisor were clueless and the others did not want to put the effort in because it was easier to do the bare minimum and spend the rest of their time goofing off (because, despite being salaried, we were required to be there for 8 hours a day, even if we had nothing to do).



- A typical day at work:  
Logging in,  calling hospital patients, and conducting phone surveys about their recent hospital experiences.

- What you believe you learned:  
That it can be challenging to reach people by phone due to their busy schedules, leading to frequent hang-ups and rejections.

- Management:  
The management style is inconsistent, with tendencies toward favoritism. Policies often change daily, even when adhering to established guidelines and achieving good quality assurance results. Sometimes, rules are altered based on the preferences of higher-ups or individuals who voice complaints, which can be frustrating.

- Workplace culture:  
The environment can feel overly competitive and cliquish, with instances of boastfulness and humblebragging. There is limited support for employee well-being, and feedback is often dismissed. Communication issues arise due to hesitation from management to address concerns directly with higher-level staff.

- The hardest part of the job:  
Dealing with frequent hang-ups, occasional yelling, and the challenge of sticking to the script to the point where it can feel automated or robotic.

- The most enjoyable part of the job:  
The opportunity to work in an office setting with the flexibility of remote work, provided that technical requirements, such as reliable internet and adequate workspace, are met.

My team was integrated and kept on board for nine months after the buyout of Healthstream's Operations unit. My main function was to insure that the transfer process between Healthstream's patient data submission platform and Press Ganey's went as smoothly as possible. With nearly seven years of experience working with Healthstream's platform, I was an invaluable resource, acting as a liaison between clients and their new service representatives at Press Ganey. 

Since I was a remote employee, I did not get many opportunities to interact with the veteran members of my new team. But to say the least, those I did interact with were cordial and helpful while I got acclimated to the newer work environment and utilizing new processes. 

I lament that there were no applicable opportunities available for me to stay on board with PG after my retention period elapsed. However, I do believe that the experience only served as a means to learn more about my craft. When I and the company parted ways, at least it was done amicably and I was satisfied with my job being done.

Working here has been a challenging experience due to poor leadership decisions. Unfortunately, management often lacks clear communication, leading to confusion among employees. Decision-making seems inconsistent, making it difficult to feel supported in daily responsibilities.

Additionally, leadership does not prioritize employee well-being, resulting in low morale. Suggestions for improvement are often dismissed, and there is little opportunity for meaningful growth. While the company may have potential, significant changes in leadership approach would be necessary to create a more positive and productive work environment.

Would I recommend working here? Only if leadership addresses these issues. Otherwise, I’d encourage job seekers to consider alternative options.

A typical day of work is walking in, grabbing a data-entry sheet, getting a project and then sitting at the computer for hours on end taking calls and doing surveys. To many people, this would be perfect for a job.

The problem is, they fire people for bad reasons. My computer's headset malfunctioned which resulted in dropped calls and the constant lack of calls coming in and entered into the data sheet because I couldn't take them. Their only way of handling it was by terminating me as an employee immediately. They wouldn't even allow me to go grab my personal belongings, most of which were left on the desk.

The environment is female run, operated and sexist.

I believe women are strong beings who should have some say in the matter and even be in positions of power and management. However, when no male in the room is in a position of management or at least above a simple phone operator position, the job environment just simply does not work.

Working with Press Ganey has been an outstanding experience. The company is deeply committed to innovation, quality, and meaningful impact in the healthcare industry. What truly sets Press Ganey apart is its ability to combine cutting-edge technology with a genuine mission—helping organizations improve patient experiences and outcomes.

As a Software Tech Lead, I have had the opportunity to see firsthand how the company empowers its teams with the right tools, training, and culture to deliver high-performing solutions. Collaboration is strongly encouraged, and leadership is both approachable and supportive, ensuring that ideas are valued and implemented. The technology stack is modern, and there is a strong emphasis on scalability, performance, and security, which makes working on projects both challenging and rewarding.

Overall, Press Ganey is not just a workplace—it’s a place where innovation, teamwork, and purpose come together to create real, positive change.

I don't think it is friendly environment.  It was very much micro managed.  There is someone always watching you, every move.  There is no sense that management cares if you are there or not.  Lots of women in a power position, and they abuse it.  They are not nice all they time when they speak to you, some won't even sat good  morning.  There isn't a yearly raise. It's very hard to move around.  They have promoted people that have been there for 6 months rather than some people who have been there for years, and clearly more qualified.   They do give lots of time off, and benefits start the day you to, but it isn't worth the environment that they have.  Not a good place to work.  The rules are constantly changing, and not everyone answers to the same things.  Management lies, and shares your e-mails when you try to say you have a problem with another employee.

What is the best part of working at the company?
The independence yet you have a team and team leads to interact with as well as a supervisor if you need help. It is a Christian company yet they do not discriminate. The benefits are great!

What is the most stressful part about working at the company?
The call volume can be overwhelming at times. It is sometimes difficult to to wait on assistance when you need it.

What is the work environment and culture like at the company?
The work environment is very upbeat and everyone interacts with each other and the team on Teams. 

What is a typical day like for you at the company?
Most days are very busy and the calls come one after another without a break except for off season which is the first of the year.

I came on board hoping to learn and use my skills as a Web Developer. Unfortunately, an outside company was brought in to develop their new main application using the latest web tech. Since then, Press Ganey Developers have been working on multiple legacy applications. They move you around to different projects regardless of your skills. It's a fast paced environment. Lots of contractors. Manager is always in meetings. No ramp up time. Technical training isn't a focus here. Some coworkers aren't helpful. Especially if you are stuck on something. Everyone is expected to pick it up whatever is assigned to them and complete on time. Also, you're required to work an hour or two in the late evening every week or two and one half hour on a Saturday night.

What is the best part of working at the company?
I was put on a no hire list. Since I was diasgnosed early with gestational diabetes insulin controlled. Therefore I put in my notice, had to be induced for my safety and my unborn child. I was unable to finish my last week, and gave birth on the Friday of. 
Even though I explained my situation and stated I could provide documentation stating my emergency situation. 

What is the most stressful part about working at the company?
Nothing. It was a great place to work for 

What is the work environment and culture like at the company?
Very laid back with a steady momentum. It was a friendly and peaceful work environment 

What is a typical day like for you at the company?
Clock in, make coffee and oatmeal log in  out in my background music and work until break or lunch. Great

Top Job Titles	Average Salary
Customer experience advisor 181 salaries reported	$93,782 per year
Account manager 8 salaries reported	$62,563 per year
Application specialist 6 salaries reported	$59,583 per year
Vice president of sales 35 salaries reported	$128,486 per year
Senior director of operations 40 salaries reported	$146,000 per year

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