pharmacy technician

account executive

data analyst

account manager

analyst

Prime Therapeutics

I worked as a Clinical Reviewer for Prime. They provide documentation that they expect you to follow for each case, then change those expectations on a daily basis sometimes without updating the documents you are required to follow. Even if you follow the provided material and then later prove the material inaccurate, you will still be written up "because you should have known better". There is a distinct culture of "do it right the second time" where if the reviewer who first touches a case does it wrong and it is not caught by a second person, it falls on the second person as an error even if the original error was due to improper handling by the first reviewer. If you enjoy absolute micro managing and being written up for even minor non consequential mistakes, such as not adding completely unneeded information that changes nothing about a case, then this is definitely a top quality candidate. The employee retention in this company is atrocious, and is mostly a revolving door once people realize that what they were offered is not what they were given and no matter how much you learn, they will change the rules on you and not train you in the new rules just to get you out faster. I was actually told by my manager "We do not have the bandwidth to train new processes", and those new processes will be missed, or not done correctly which will result in write ups and corrective actions. 

When I was first hired, I began as a contractor. When converted to full time I was told to apply for a position that showed a minimum pay and based on experience a maximum pay. When hired, it wasn't until my first paycheck that I found out they were paying me BELOW what the minimum on the form stated and I had to reach out to HR to find out that the listed pay was only if you were based in MN. Since I am in another state, they did not abide by that pay and I was earning less than their documented minimum. 

Work life balance is non-existent. Mandatory overtime is constant even when they say cases are slowing down. If you do not sign up for their overtime they will assign the overtime to you. Even if work is slow that day the overtime is required, they will wait until near end of overtime shifts to determine if they will reduce time. Mandatory overtime while I was employed was on average 6-10 hours a week and usually required to be added Thursday-Saturday ONLY. 

Quality reviews are designed to penalize not to review minor errors. Forget to add information that's not needed for the case, error. Don't add an NPI to a case when nothing states an NPI is needed, error. Run their internal macro for approvals and the macro messes up, error. I once even got an error for not changing a word on an auto generated letter, something I was never taught to do. Often QA would accompany these errors with pages of their internal document that show a certain process, and come to find out these pages are old, not connected to new processes or out of date. When pointing these out, instead of taking it into consideration they will maintain that an error occurred and then sneakily alter the page with updated information. Constantly changing QA processes also factor into the corrective actions. 

Management is a tossed salad of good and drone. My direct manager was a good person but at no time took the side of the employee over what those above them said, even if multiple other sources said otherwise. Speaking to a manager or getting assistance if needed was always a problem. Internal communication would go unanswered for hours even up to the next day, then when followed up on would get berated for not having patience. Questions about cases that needed answers would go completely ignored. Management is almost always "unavailable" or in meetings. Team communications, huddles,  and 1on1 meetings were routinely canceled "for business need".

In conclusion, this is not a company that looks after their employees and is only concerned with making their lines of business happy. They do not train in new processes and require you to "just know" about changes from minimal communication. The company constantly changes directives that cause the employee stress and undeserved strife. Mandatory overtime becomes a bog on people mentally and emotionally and when addressed with higher ups is ignored. 

I worked with Prime Therapeutics as a contracted pharmacy technician. Now, I must preface this by saying I feel as though some people may like working in a mail order setting. But, for those who are unsure, my advice would be to stay away.
I'll start on a positive note. Prime often calls overtime during busier months and if they do, it's required. However, they did often bring food or dinners to people who stayed late. Also, I hear they have good benefits but, as a contractor, I didn't have access to them.
During my time at Prime, I liked observing the attitudes and emotions of other employees who worked there. When we'd have board meetings, a topic would be addressed to a group of about 70 people, and would usually be met with mumbling, whispers, sighs and even arguements. One particular meeting I went to lasted 30 minutes longer than it should have due to employees being frustrated with current policies and practically arguing with management. Many people working here are unhappy, and that isn't a good sign.
There are two main things pharmacy technicians do at Prime. They either work the back end, filling prescriptions and shipping them off to their destinations, or they work the front end, typing away on computers, doing a variety of tasks such as sending faxes to doctor, entering prescriptions and processing refills. I was the latter kind of technician, and from what I could tell, most new hires get put in the front end. That being said, when you first start working there, they'll train you in one activity, and that's all you'll do. They'll measure your quality vs. the number of orders you do per hour. This idea is how you can tell whether or not you're right for Prime. If you go below a certain number of orders processed or you do not keep quality of your orders up, you'll lose your job or hours. Also, overtime is required, so the idea of a balance between life and work can disappear during the busier months.
Overall... If you enjoy repetitive (especially at first) computer tasks, then you'll probably be okay. If you like jobs with variety and challenges, then stay away. If you're a slow typer, I couldn't warn you more to stay away.
Also, management is pretty poor. The biggest problem I saw is they didn't keep track of anything. At Prime, overtime is required, but they allow you to make arrangements to get out of overtime if you ask for it off in advance. One coworker of mine asked for time off a month in advance and no one addressed her request. They misdirected her in an "oh, ask this person" "ask so and so" kind of way. They're also very unnaproachable and unhelpful. I saw people approach management concerned with how they were doing, only to get advice that went "You have to just find a happy medium!" or other unhelpful phrases....over and over and over. They didn't seem to give much in the terms of help or advice - all they hand out is criticism. However, I must give special mention to the lead technicians, who are helpful, friendly, and approachable. They were the only people who worked there that I felt comfortable asking questions to.
So, overall, I do not recommend working here as a technician. It's not the worst you could do, but you can definitely do better. If you're like me, a contracting agency will probably hook you up with a job here, and unless you need the job or enjoy desk work with a constant enivornment, just keep looking for another job.

I have worked for Prime Therapeutics for a year and was even promoted. I was able to handle the work flow and balance but that's not where the main issue is. The pay was not the greatest again that is not the main issue.

Throughout the year Workforce management and managers of operations had no idea how to run the company. They went through 3 different metrics to measure work performance and blamed all releases and cut backs due to budget issues. They claimed they overspent money on contractors, seasonal, and direct hires and had to make releases. They claimed the first and second metrics change was due to poor performance by the employees yet we excelled at achieving the goals of the company. The third metrics change was due to budget, the company had to make cost effective decisions on who to keep on. I really believe the changes of the metrics were to make it easier for managers to cut people who could not out perform them. Yet those that did well still got cut. Again no real direction by Workforce nor operations they do not know what they want. Do you want employees or not?

Also there was a serious issue in regards to racism this past fall within the company. Some mangers and employees were defending a racist incident which was very offensive. The ethics committee within Prime consisted of no blacks nor minorities. Not to mention there were no minority or supervisors of color within some of the departments. Also very sexist towards men as well not many male supervisors within specific departments. As a man anything you do or say comes off as offensive when in a group setting. There was unfair treatment to contract workers. Many lost opportunities simply because they were contractors. The whole contract worker versus regular employee needs to stop and is happening all over many fortune 500 companies.

Unfortunately I was let go due to cuts by COVID-19 at least that's what I was told. My take away is this please research companies before you apply for them in my case I never knew they would be budget issues and this has been going on before COVID so no excuses. Also note Prime never stopped running during the pandemic so was it necessary to make cuts and say it's COVID, could it be “Greed”? They promised growth within the companies for workers who do well. I was one of those workers who hit every metrics on the book and did well but in the end the company could not afford it. Research the job and see how long they can keep workers before you put a lot of effort into it. The big issues for me here were Workforce, budgets, treatment of contract workers and social issues such as racism. This company needs to stop making promises they cannot keep because a lot of talent was let go due to Workforce and managers not being able to make the right decisions to run the company.

All the money and promotions in the world cannot fix mistreatment, racism, and sexism which is why I gave this 1 star.

Ive been with Prime for 3 years now. I worked my way up and am on my second job title change. Not in leadership yet but a senior role. 

Its a wonderful company to work for. I make $20/hr working from home and never have to worry about gas expenses. The best thing about Prime is the PTO package. If hired on full time, you start out at I believe 156 hours granted at the start of the new year, and can request it and in most instances have it approved for whenever you like (at least with a good heads up time before). 

Prime is a PBM, (pharmacy benefits manager) for various BCBS plans that own the company. You work for the various Blue plans, or “Clients” although Prime is owned by these plans. But it is a very client-oriented relationship. What these clients want, is what happens, simply put. This can cause sudden changes in the virtual contact center on a whim, but my experience with this has not been negative. 

All it takes to succeed in the entry level agent role is to first learn what quality review looks for. As this is your job security. Passing your marks. It’s basically summed up by not providing inaccurate information of their benefits and using all of your resources to provide the member knowledge of all their options for their concern, while also showing a degree of empathy. Alot of the people that call in really just want to vent their frustrations and talk to a person, almost like a therapy thing for the people, im not kidding. 

At times, there can be mandatory overtime if call volume is high, and expect back to back calls, but you get familiar with all the possible scenarios (for the most part, there are always really out of left-field scenarios that can come up) but eventually back to back call season gets easy, and it *usually* slows back down after Q1 of the year.  Eventually, with enough proven success, if you desire to do so and communicate it, you can apply for other roles and maybe get a chance at a less “on the phones” role. That usually pays more and is less stressing. 

I really recommend this company, it might be one of the best contact centers out there to work for. My only disappointment is last year my annual raise didn’t match the inflation rate, so it was essentially a pay cut. There are also incentives, regular agents get a quarterly bonus based on performance metrics, more senior or higher-up roles get an annual bonus based on performance and company profits, usually comes out to a couple thousand or more. 

Good place to work, can get very repetitive and sometimes depressing if you get stuck in the same role with no real increase to pay, it gets to me, personally if Im not moving up. Thats what I am trying to do. 



There is a lot of training in order to do the commercial customer service position.  When starting off in the position you are dealing with nurses, third party heath care representatives, doctors, and pharmacies.  You’re giving status updates on prior authorizations and trouble shooting rejecting claims at the pharmacies.  The position is stressful during the first three months of training while you learn how to successfully document your calls while servicing the client.  Dealing with the member can be stressful. You have to be prepared to explain why the members medications are so expensive:  Deductible, Copays, Coinsurance and other fees.  You’ll have some people cry about not being able to afford their medications.  You’ll have to be able to cope with situations where a member might be in pain or very sick and can’t get their medications paid for until the prior authorization is approved. Often, you’ll have to inform the member that the insurance company denied the prior authorization and the insurance company will not pay for their prescribed medications. 

If you perform well in the position, you can move to other positions in the company quickly that can pay significantly higher salaries. However, if you plan to stay in the entry level customer service position you can find many different jobs in other industries that pay 15.00 an hour for much less stress and headache.  After, a year in the position the job becomes monotonous and the company demands an extremely high-quality standard that is extremely difficult to maintain. 

Despite the difficulty and low pay for the position. I did find the position rewarding in that I was able to help many members get medications they needed.  Also, finding ways to help the member afford their medications. 

When I started a year ago there were thirty people in my class only 4 people remain after a year.  Most people come to the conclusion that the position is not for them. 

In order to be successful in the position, you have to smart, tough, and very accurate!  Only take the position if you plan on moving up in the company. The rewards for staying in the customer service role isn’t worth it in my opinion. 


Very strict background check. They could not verify my degree because my school was no longer open so they stated they could not accept it. I was hired to work in clinical for prior authorizations, but never left the phones and was told I had to wait a year. and then re-apply. Training was suppose to be 8 weeks, but it was more like 4 weeks of learning with 4 weeks on phones. First day on the phones was a nightmare, we were not even taught how to log into the phone systems. The trainers were nice but there was a lot they did not go over and stated we would be taught during nesting. The learning coaches were not trained for the amount of questions we had during nesting. SSA agents are suppose to be there to help but instead you feel insulted if you call them and ask to assist or to handle an escalation. We were told to contact them if we needed assistance but then would be yelled at for doing so. Very misleading.  I needed time off for apts. and was told by my supervisor to just call out. Points system for absences and metric system for calls is overwhelming. Seasonal to conversion is not worth the pay they are willing to hire you for. Too much work for the amount they are willing to pay you. I felt overwhelmed everyday with trying to say the right things on the phones, searching all the multiple systems to get the information, and putting notes in the system under 45 seconds before the next call. OT is mandatory during peak season. OT is available weekly as well. I felt alone with no support once I was in production. I would ask questions in the group chat and I would be ignored and told by my supervisor to call a SSA agent only for them to scold me for not knowing the answer. Most days I would just do my best and push forward. They are open 24/7 everyday including all holidays. If you are scheduled to work a holiday, be prepared to work it. Shifts vary from weekly and weekends. Shift bid is mandatory every year so your schedule is not permanent. 

Pros:
incentives for keeping up metrics.
part time and full time shifts.
work at home.
they send u all equipment needed.
opportunities for advancement.
Cons:
This company deals with several insurance clients that rip people off that pay good money for health insurance. When i accepted the job i was told i would only be speaking to pharmacies and doctors. Once i accepted the position 2 weeks later i was forced to train in another skill set and take calls from irate members. You can not refuse or they will fire you. If you CAN handle irate people constantly blaming you for poor health insurance this is the job for you. Your best is never good enough when it comes to their (QA) even if you are an Expert they will always find something to train you on and randomly select every call and u will never exceed their expectations. My supervisor even told me,”there’s no such thing as perfect at Prime”. They have ridiculous metrics they expect u to meet but u will not meet them due to so many issue and complaints from members i can guarantee it .  They constantly change things due to ripping so many people off they find ways to make sure it doesn’t fall back on them while (you) the little person takes the fall on every phone call. It became a stressful job i dreaded working there every morning from my home office. This job will take a toll on your life once you realize the games they play with the sick those that have cancer, hiv, diabetes even children. I could no longer take it I resigned and i’m glad i did before i had to start taking blood pressure medicine. For your sake do not work here. If you do take the offer i advise u to sit through the training and then quit. They do not value exceptional agents they take them for granted so i took my talents else where.

Working at Prime has been an incredibly rewarding experience. The job offers a high level of flexibility and a strong emphasis on work-life balance. The compensation and PTO are excellent, and HR is both responsive and supportive, offering well-designed training resources that truly help employees grow.

I'm fortunate to have an amazing manager, as well as supportive leadership above her—the entire chain of leadership, up to the director, is approachable, encouraging, and genuinely invested in our success. My manager fosters trust and independence, never micromanaging, which allows me to thrive in my role.

Even though I work remotely, I never feel isolated. The team culture is collaborative and uplifting—questions are always welcomed, and support is just a message away. The company culture as a whole is inclusive and engaging; you don't just feel like a part of a department, but a valued member of the entire organization.

Prime also offers vibrant employee social groups that create space to connect with others who share similar interests, like pet lovers or hobbyists. These groups add a personal touch to the work experience and help build meaningful connections.

The most challenging part of the role is balancing the volume of meetings—especially during month-end—but even that is manageable within the supportive structure Prime provides. 

This company inspires me to give my best every day. I feel empowered, fulfilled, and genuinely proud to be part of this team. Without a doubt, this is the best job I’ve ever had.


Pros: free bagels, great learning experienceCons: awful supervisors (jstew), they will never hire you, favoritismI worked for them as a contractor for a whole year. I was doing really well and was told that I will be hired on once the can get positions open but it turns out that was a lie. The management here is awful. My supervisor was just recently hired back in early 2013, she had no background in pharmacy except that fact that she was a former supervisor at – more... a mortgage company and her friend happens to know the hiring manager ( conflict of interest a violation of code of ethics) which was probably why she received the job. We did phone prior authorizations and each time there was an escalated call from the doctors office she would refuse to take the call and try to pass it on to the leads aka auditors. If you had a question she did not know how to help you and she would always send you away. Again, management is awful.

Because we were contractors we were outcasted and treated very hostile by the full time employees.I told my onsite recruiter that a bunch of use felt that there was way too much favoritism going on and she denied the whole thing and told us we were just being to paranoid.

If there was an permanent position opening up on a different team within clinical review, we were told that we could not apply and if you expressed any interest and spoke with other supervisors about it, it was consider " going behind their backs " really we are all adults here.



HI KONG, I KNOW THIS IS YOU!

STOP TELLING LIES!

I worked for them as a contractor for a whole year. I was doing really well and was told that I will be hired on once the can get positions open but it turns out that was a lie. The management here is awful. My supervisor was just recently hired back in early 2013, she had no background in pharmacy except that fact that she was a former supervisor at a mortgage company and her friend happens to know the hiring manager ( conflict of interest  a violation of code of ethics) which was probably why she received the job. We did phone prior authorizations and each time there was an escalated call from the doctors office she would refuse to take the call and try to pass it on to the leads aka auditors. If you had a question she did not know how to help you  and she would always send you away. Again, management is awful. 

Because we were contractors we were outcasted and treated very hostile by the full time employees.I told my onsite recruiter that a bunch of use felt that there was way too much favoritism going on and she denied the whole thing and told us we were just being to paranoid. 

If there was an permanent position opening up on a different team within clinical review, we were told that we could not apply and if you expressed any interest and spoke with other supervisors about it, it was consider " going behind their backs " really we are all adults here.

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