ophthalmic assistant

patient services representative

surgical technician

call center representative

office manager

Prism Vision Group

Belittled by management and difficult patients. Schedule hired on for changed without warning and without cause, and I was told that the others were not going to be put in that position due to them being mothers and me not having children. I was also told many, many times that management did not care if their changing of the schedules caused out of work issues for its employees--I recall another employee being in tears because she didn't know how she was going to get her child in time from daycare before I was put in her spot, all because she was changed to a later shift that she was not hired on for. (Note: When everyone was hired on, each position was advertised for a set schedule, and each differed. About a year into working there, management decided to switch things up without conferring with employees and getting feedback on what would work for everyone, DESPITE hiring everyone on for specific schedules.Just terrible.) terrible anxiety from no communication and constantly changing terms, so you are almost always operating on unreliable information that you cannot easily confirm (ties into next point). When you would reach out to direct manager or higher, you were lucky to get a simple and clear question answered; I also had a trainer deny information she gave during a visit, even though all who attended the meeting had the same exact notation proving that the trainer had 1) provided that information and 2) denied doing so after she disrespectfully criticized us for following her instructions, which turned out to be the incorrect procedure. There was severe micromanagement, to the point that the manager told us that we could not speak and that we would be written up if we so much as asked our neighbor "How are you?" Sickening--treating mature adults as if they are in elementary school and in timeout. You earn PTO but rarely have the freedom to use it. If you get a cold and they have seen you since its oncoming, they expect you to waste your money visiting a doctor to get a note proving you are sick--the pay sucks, so a copay for a doctor, and potentially any other costs accrued during a visit, is more than what is affordable. And all to "prove" you are truly ill enough. I could understand if there was someone who habitually called off, someone using the same reasons again and again, or seeming fine the day before and after--there is a plausible reason to request a doctor's note. But someone, like myself, was told to bring one in even though I almost never called off, even though they had seen me go through an entire tissue box in one day; there was also nothing in the employee handbook (at the time) requiring a doctor's note for a day or two called out due to sickness. Working with the doctor's could be awesome, but dealing with management was downright unpleasant. I also had several run-ins with management members who acted like they were my and other employees' advocates, telling us to come to them with any problems they are having, things said in confidence, only for the information shared in private being used against them and the false advocates turning their backs. There were also some questionably unethical things go on that I do not want to get into, since this has gone on longer than anticipated.

I have worked a variety of positions, all differing in their greatness or awfulness. This position is by far the worst company and position I have experienced. Maybe it was the particular location I was at, but even when I visited other locations once in a while there seemed to be similar problems occurring.

I repeat: do not recommend.

Had the pleasure to work for the company for a little over two years. Had no experience in ophthalmology and they provided the necessary training. However, such opportunity comes at a cost. You will start as a “screener” and essentially do the same tasks over and over. I enjoyed the experience at first, however, due to the sheer volume of patients, and with a schedule that is made weekly and unpredictable, having to travel between offices, you slowly begin to burn-out. You will also begin to experience and witness the malpractice of many of the doctors. It is relatively easy for anybody to schedule an appointment with the practice and that often leads to overbooking, and doctors blasting through patients just to bill their visit. If you’re lucky enough you ultimately get promoted to be a “scribe.” A niche community filled with vanity and these individuals will often look down upon you as a screener. Scribes generally don’t interact with patients as much besides loading rooms which is viewed as a more esteemed role. However, they often work late or until the doctor is finished. As a scribe I often left later than when I was a screener.

Most doctors will often ignore you as a screener, they simply see too many patients to get to know you. If getting to know a doctor is what you’re after, maybe try a different practice, or work towards being a scribe.

All in all it’s a decent place to get experience. I wouldn’t recommend to stay here any longer than a year.  

My manager/supervisor is nice. The front desk staff can be a hit and miss, some are better/friendly at different offices. They as well have a high-turn over rate. 

Applying for this company is a setup. they will overworked you , wont pay you what you worth for , add extra work to your tittle without pay (secret promotion). This company attitude really shows you they don't care about you or your wealth being or your work/life balance you will feel like prisoner working here. They will ask for you to fill out survey to "better the Company" but wont make any changes , tragic. Lucky you if you do apply and end up with a manager who cares about the staff unlike others they wont care they will put their reputation first , just to make the office which they in look the "best" another thing some managers will put their emotions first and act malicious, selfish, inconsiderate toward the employees. If you have personal issues or life happens and you called out best believed your getting punish in a way just for calling out  once again you will feel like a prisoner choosing work over life situations. The mindset of those who are top of the managers will have a mindset of "everyone is replaceable' why bother working and dedicating time , effort ,and years to a company who will treat you so unfairly and will not give you the respect of a human. 
This is not a company you will enjoy for a long run, you will end up leaving with more stress, more anxiety , more damage to your mental health. Just like your not worthy enough to getting the right pay , their not worthy enough to have you as human and hard worker.
God bless you all. 

Let's get into it, This is by far the most unorganized I've ever worked. Communication is definitely lacking. The office manager in Chevy Chase is not fit to hold that position. She retaliates if she's confronted on an office issue. Very closed minded/jaded. If she's presented with an idea to make office flow better she'll shut it down just because it didn't come from her. She hates to admit that she's made a mistake. And when it comes to Patients she Avoids conflict at all cost. She can't perform essential duties from any part of the department she manages. The things she can do are the bare min. Granted that she interacts with pt's who's issues are less complex , most times her wanting to avoid pt's ,this often results into the front desk employees having to handle problems with angry Pt's. mean while this "Manager" retreats to her office until it's over/resolved then she comes out to find out what the issue is/was. The company as a culture is very Childish/Petty atmosphere. where drama stirs daily and the disrespect is something constant. This particular manager Cursed out her Assistant manager before Pts came in and later on acted as if none of what she said happened! At this rate if the current manager is still there she'll never keep a solid team that will work with her. And if so I'm quit sure she's running all over the unfortunate prospect.

Applying for this company was a HUGE mistake. Co-workers will yell at you & then say they didn't. They will snap & disrespect you. This company's attitude really shows you they don't care about you or your health or your work/life balance. You will feel like a prisoner working here. They will ask for you to fill out a survey to "better the Company" but won't make any changes.  If you have personal issues or life happens and you call out best believe you are getting punished in a way just for calling out. The mindset of those who are top of the managers will have a mindset of "everyone is replaceable' why bother working and dedicating time , effort ,and years to a company that will treat you so unfairly and will not give you the respect of a human. This is not a company you will enjoy for a long run, you will end up leaving with more stress,  anxiety ,  & damage to your mental health. Some of the patients can also be rude,  like I owe them something. It was very stressful because we were short staffed and the company wasn’t cutting down patient flow. Patients were angry because of the wait. They OVER book appointments. They will put 3 patients in the same time slot & when there are 2 doctors the patients can be there for over 2.5 hours.  The office is very short-staffed.  

The upper management doesn’t care about the employees. They only care about how many patients they can see in an 8 hour window and how much money they can make. When employees quit they make them feel like they didn’t matter even when they worked harder than most. No exit interview or care of what the reason is for people to leave. They have no desire to do better and make the employees feel happy in their role. The doors there are rotating with employees coming and going and the patients notice and make comments all the time. They don’t consider your personal situations or circumstances ever and have no empathy for the fact that things happen. They treat the best employees no different then the lazy ones who show up late, disappear for hours a day, and call out constantly. They don’t recognize hard work they just put everyone in the same bucket of expectations and when the bad employees act up , the good, hard working ones suffer too. It’s disgusting that they don’t even care to find out why people are unhappy and leaving they just turn their nose the other way and have the attitude of there are other people we can hire. 

At first the working for The Retina Care Center on Falls Rd in BALTIMORE was great everyone was super friendly about a month in . The site manager began to become overbearing, & She would make up lies & say that they were PRISM VISION GROUPS handbook policy such as that prism doesn’t rehire ANY employee which isn’t true I spoke with Human Resources & they confirmed this was false. If you took a emergency personal call in the restroom you’d get in trouble & a community email would be put out.  I was overall a good employee even got a great evaluation . 
The office environment was very much passive aggressive & I sometimes felt like I was being personally nit-picked with. Manager to employee communication sometimes lacked & our schedule would change without proper notification. Also the telephones became overwhelming sometimes. On a positive note the doctors /patients & other coworkers were friendly. I planned to stay much longer but ended up working there a total of 6months. 


I would genuinely recommend applying elsewhere unless you are very desperate. The managers have shown numerous times that they do NOT value their employees. Overworked, micromanaged, disorganized, lack of training, and so much more. Majority of the managers (As well as The Regional operations manager) speak to employees as if they’re children; in a very condescending, arrogant manner but half of them don’t even do their own job well to begin with. Communication here is not clear across the board and everyday there’s a new task they’re assigning to you that should be apart of a different department. Not to mention when they do yearly raises, it’s a hefty $0.05. Regardless of your position they expect you to be a FLOAT and go to different offices on short notice, even if you’re already at an office, they want you to leave to go to another THE SAME DAY. 

This job has so many cons, that’s why the turnover rate is so high. The only pro is getting paid. Save yourself the time and apply to a company that will benefit and value YOU as well. 

Not everyone values the same thing, but for me PRISM has allowed me to wake up every day and know that I am making a difference. We are growing exponentially and what better time for you to get your foot in the door, than in that period of growth. No company is perfect. While we grow, there are things that are evolving that come along with a growing company. It's important not to get hung up in what is wrong, but instead focus on what is happening that is right and the progress in action that support that. With all of this in mind, there is a lot of opportunity to define the future and the role you play in it. That mindset is rewarded at PRISM and not for everyone. 

I did not enjoy my time at RGW. Everyone and I mean everyone from the higher ups to the technicians hate their job. You constantly will get attitude from the technicians as a front desk. You have to deal with weekly changes of protocols and what’s expected from you.  Cliques form and to put it simple if you weren’t with them you were talked about/ made fun of daily. Everyone is under extreme stress at all times. It’s not a good work environment as it is ever changing and people constantly quit which makes you have to step up for someone else with no appreciation. Managers will spread their employees personal business. You have to work more Saturdays than told to you at interviewing. Just a low down sneaky place with horrible people. I did enjoy very few of the doctors who were actually nice and treated you like a person. Most doctors at RGW talked at you and not to you.

Top Job Titles	Average Salary
Ophthalmic assistant 286 salaries reported	$24.47 per hour
Patient services representative 129 salaries reported	$23.73 per hour
Surgical technician 29 salaries reported	$28.81 per hour
Call center representative 28 salaries reported	$25.02 per hour
Office manager 19 salaries reported	$79,657 per year

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